TRAFFIC ADVISORY - KUB crews will close the westbound lane of traffic on a short section of Cumberland Avenue between 20th Street and 21st Street daily from 8 a.m. - 3 p.m. on February 12 & 13 as work is performed on the natural gas system. Westbound traffic flow will be detoured around the work zone via 20th Street, Clinch Avenue, and 22nd Street. The eastbound lane of traffic will remain open to normal flow. Traffic control measures, including flaggers, signage, and barricades, will be in place. This section of Cumberland Avenue will return to a normal traffic pattern outside of work hours.

When you call KUB, one of our local Customer Service Representatives (CSRs) will answer the phone to assist you with any issues you may have, including bill payment assistance. We saw extremely low temperatures in January which resulted in higher energy usage. That higher than average usage will be reflected on your February billing statement. If you think you may have trouble paying your bill, please call 865-524-2911 to speak with one of our CSRs or learn more at Helping our community is a key part of our mission as your not-for-profit utility provider and our CSRs are essential to making sure every customer is taken care of.

KUB Fiber is now available for all of our Union County customers! This latest expansion into western Luttrell and Plainview wraps up nearly two years worth of work connecting rural communities in Union and Grainger counties to reliable high-speed internet. Grants from the state of Tennessee allowed us to build out our network to connect homes and business to a constantly growing fiber optic network. You can sign up for KUB Fiber at

TRAFFIC ADVISORY (Northwest Knox) - KUB crews have temporarily closed Schaad Road to through traffic just west of the Pleasant Ridge Road intersection to replace a damaged utility pole. This road closure is expected to remain in effect through 11:30 a.m. today. Traffic control measures, including flaggers and signage, are in place to assist with maintaining traffic flow. Updates will be issued as conditions warrant.

The 2025 Dogwood Arts House & Garden Show is off to a great start! Stop by to learn about KUB Fiber, natural gas incentives, how to plant smart, and more. Join us today until 6 p.m. or 10 a.m.-4 p.m. Sunday.

TRAFFIC ADVISORY (Downtown) - KUB will temporarily close the right westbound lane on a short section of W. Summit Hill Drive between S. Central Street and State Street from 9 a.m. - 3 p.m. on Monday, February 10, as work is performed on the natural gas system. Traffic control measures, including flaggers, signs, and barricades, will in be in place to assist with maintaining traffic flow. One westbound and all eastbound lanes will remain open on this section of W. Summit Hill Drive.

Cheer on your favorite team with KUB Fiber! Our high-speed fiber internet is perfect for streaming the big game or any other game on KUB TV. KUB TV brings together all the live, recorded, on-demand, and streaming entertainment you could ever want, in a single experience you'll love. Sign-up for the fastest internet around at

TRAFFIC ADVISORY (Fountain City) - KUB crews have closed the intersection at Hotel Road, Dahlia Drive, and Holbrook Drive to through traffic to replace damaged utility poles. Ingress/egress to Gresham Middle School remains open. Alternate routes around the closure zone include Gresham Road, Church Street, and Fountain Road. Traffic control measures, including flaggers and signage, are in place to assist with maintaining traffic flow. This road closure is expected to remain in effect through 3 p.m. today. Updates will be issued as conditions warrant.

TRAFFIC ADVISORY - KUB crews will temporarily close the right curbside lane of traffic on a one-block section of Locust Street between W. Church Avenue and Cumberland Avenue from 8 a.m. - 3 p.m. on Friday, February 7, as work is performed on the underground electric system. The sidewalk adjacent to the work zone on the west side of Locust Street will also be closed. One southbound lane will remain open on this section of Locust Street.

Levelized Billing makes it easy to budget for your utility bill costs all year round. Major weather shifts, like the extremely cold temperatures we saw in January, typically result in higher energy bills, but with Levelized Billing, the difference is minimized. This program takes a rolling 12-month average of your monthly usage and bills you a more consistent amount every month. Sign up for Levelized Billing at

As winter comes to an end and snow turns to rain, slick roads are a hazard to drivers. Standing water hides potholes as well as causes cars to hydroplane into roadside infrastructure such as power poles. In 2024, motor vehicle accidents (MVAs) caused electrical outages lasting a combined 375 hours for more than 18,000 customers. You can help us maintain safe and reliable utilities by slowing down when there is water on the road and putting away distractions.

There’s still time to donate to Project Help during this year’s fundraising campaign! Even though today is the last day of the campaign, you can still make a difference all year long. There are multiple ways to donate, including setting up recurring monthly payments or making a one-time donation online. Your support helps provide vital emergency energy assistance to neighbors in need. Visit to learn how you can donate.

KUB employee Chatty Cannon has been a part of KUB’s TeenWork program for two decades! Starting as a participant in 2000, she later became an employee and mentor, witnessing firsthand the program's growth and expansion as we celebrate its 30th anniversary. One of her favorite things about being a TeenWork mentor is hearing from past students she’s mentored, as they reflect on how the program has had a lasting impact on their lives and careers. For more information about our TeenWork job readiness program, visit

February marks Black History Month, a time to reflect and honor the incredible contributions of Black Americans. We are proud to celebrate these achievements not just this month but every day, honoring the lasting impact of Black Americans in East Tennessee and across the nation.

TRAFFIC ADVISORY - Starting the week of February 3 and lasting through June 2025, KUB crews will close Woods-Smith Road to through traffic in segments between McKamey Road and Shrewsbury Drive (see map) as construction progresses on a wastewater collection system upgrade project in the area. The entire stretch of Woods-Smith Road will not be closed at one time. Due to the extent of excavation, road closures will remain in place continuously in active work zones. The traffic control plan will maintain access to driveways and connecting side streets. Flaggers, signs, and barricades will be present at each closure zone to direct traffic either to the east toward McKamey Road or west toward Western Avenue, depending on the excavation site location.

Extreme cold during January led to an increase in energy usage for most customers. With the outside temperature dropping as low as single digits, your heating system had to work much harder to warm your home. If your thermostat was set to 68° when the lows hit 8°, your heating system was maintaining a 60° temperature difference. Meanwhile, in the summer, if your thermostat is set to 78° when the highs hit 88°, that is only a 10° difference. This increase in usage will be reflected on your February bill, but our customer service representatives are here to provide bill payment assistance. Give us a call at 865-524-2911 or learn more at

January's tree of the month is the American Beech! Native to East Tennessee, this large hardwood tree can reach heights of 60 to 80 feet and live a long life. It produces fruit that serves as a vital food source for small mammals, deer, and birds. Considered a tall-zone tree, you should plant it at least 50 feet from utility maintenance zones. To learn more about planting trees, visit

TRAFFIC ADVISORY – KUB crews will close a short section of Wall Avenue to through traffic near the Walnut Street intersection daily from 8 a.m. – 4 p.m., January 30 – February 6 (including this weekend), as work is performed on the water system. The sidewalk on the north side of Wall Avenue adjacent to the work zone will also be closed. This section of Wall Avenue will reopen to normal traffic patterns outside of work hours. Traffic control measures, including flaggers, barricades, and signs, will be in place to assist with maintaining traffic flow.

Congratulations to all our employees who celebrated service milestones in 2024! Thank you for your continued commitment and contributions – here's to many more years of success together. 🎉

Utility work in the Wall Avenue area has been postponed until January 30.