Knoxville Utilities Board
@KnoxKUB
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We exist to serve the community we live in. We believe in clean water, reliable energy, and fiber internet for all. Report outages online or in our mobile app.
Knoxville, Tennessee
Joined September 2011
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Same mission. Same community focus.
New possibilities.
Learn more:
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9
20
KUB crews worked throughout the day and continue to work to ensure power is restored to all customers. They have reduced outages from 7,000 to just 82. They will continue to work until all customers have power and will monitor the system as cold weather persists this weekend.
4
7
97
The damage from severe storms this afternoon is widespread and extensive. Crews began working immediately to assess damage and make repairs, and approximately 40,000 customers are without power. Due to the severe and widespread nature of the damage, we expect restoration efforts
13
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After working throughout the night, KUB line crews continue working this morning to restore power to approximately 3,300 customers. We appreciate your patience as we work to complete every job as quickly and safely as possible.
5
12
83
An arctic cold front moved through the area, bringing winds, plummeting temperatures and causing outages. Crews worked through the night to reduce outages from 6,500 to approximately 2,600 this morning. They will work until all power is restored. More at
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KUB is excited to share that its plans to provide broadband services were approved last night by the Knoxville City Council. We look forward to working with our community to ensure
#Knoxvville
remains vibrant, healthy, and poised for success in the future.
4
14
82
Thank you
@Yassin_Falafel
for your generosity this holiday weekend as our employees worked hard to serve our community!
0
5
80
TVA is requiring KUB to reduce power load due to extreme demand on the electric system. KUB customers are likely to experience temporary outages until TVA provides more information.
37
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76
Our crews worked overnight and have made substantial progress restoring power to customers, reducing the number of outages to approximately 8,000. Because of the widespread and severe nature of the damage remaining, we expect repair work to span multiple days.
Many of the
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11
78
Thank you to our employees who have worked tirelessly this past week in extreme conditions and sacrificed holiday plans to serve our community. We are so grateful for their dedication to our customers and for keeping each other safe while they get the job done.
0
4
77
TVA has informed KUB that their system is stabilizing and they expect the mandatory electric outages will no longer be necessary after 10 am today. We appreciate your patience. KUB crews will remain active in the community and continue to monitor our systems this holiday weekend.
20
23
77
The damage to our service territory caused by a tornado is not something we've seen in over a decade. Crews have made great progress to restore power to many customers, however, significant damage continues to impact approximately 2,600 customers with outages. Our crews will
13
7
76
To help our community navigate the uncertainty resulting from the emergence of COVID-19, we will suspend all customer disconnections for nonpayment until further notice. Bills will continue to accrue. We encourage customers make payments if able. for more.
0
19
71
TVA has lifted the rolling outage requirement. Thank you to our customers for your patience during this time. KUB crews continue to work on restoration efforts related to the overnight damage caused by strong winds.
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"I have not seen damage like this on the system since 2011. This will be in the top five outage events that KUB has been a part of." - Steve Proffitt, KUB Manager of Overhead Construction
Steve explains the nature of the repairs, what makes this restoration process unique, and
3
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60
Our crews are working tonight to ensure all five of our services arrive at your home reliably. Record-low temperatures persist, meaning the risk for mandatory electric outages issued by TVA are still possible. Regardless, we want you to know our crews will be active and working.
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58
Crews are working quickly and safely to restore power to more than 56,000 customers across our service territory after storms caused severe and widespread damage. Report outages and check for estimated restoration times through our mobile app or at , and
22
12
58
Our community was impacted by an EF2 tornado yesterday that caused severe and extensive damage to our electric system. More than 80 KUB crews, contract crews, and partner utility crews will work around the clock until power is restored to all customers. This includes clearing
8
7
57
Crews again worked through the night to reduce the impact of Monday's tornado and storms to less than 250 outages. Work will continue today to restore power to those impacted by Monday's storm and to repair new damage caused by this morning's weather.
We want to thank all of our
1
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54
Another stunning sunrise in Knoxville this morning. Have a good day, everybody!
2
15
49
One of our plant operators spotted this beautiful river
#otter
on the
#Tennessee
River near Neyland Drive yesterday. It's nice to see this kind of wildlife on
#Knoxville
's most identifiable body of water.
0
9
49
We already knew our crews were some of the best around, and their work this week has exceeded our high expectations. This includes our own KUB crews and dozens of tree trimming crews, traffic control crews, contract crews, and local power company crews from throughout Tennessee,
1
1
47
At approximately 11:30 a.m., TVA ended its mandatory, temporary outages for our service territory. KUB staff and crews will continue to monitor our systems and work to provide you with safe and reliable utilities. Thank you for your patience.
4
10
47
This morning we released three contract crews from Pike Electric to help prepare for potential widespread outages in the Carolinas as
#hurricanedorian
approaches. Five total crews representing KUB will be there to assist in restoration efforts, if needed.
#publicpower
1
8
45
Over 15,000 customers remain without power due to this afternoon's severe weather. Crews are continuing to work through the night as quickly and safely as possible. The damage is widespread and extensive, and restoration efforts will continue over multiple days. As damage is
12
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44
It’s been a long few days for some in our community. We know the services we provide are vital, and our crews have worked without pause to ensure they reach as many as possible. Tonight we are thankful for a strong community that overcomes challenges big and small.
#TogetherWeCan
1
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43
Crews are still working to get the remaining 2,467 customers without power back online. We want to thank all of our customers for their patience as our crews work through the damage. They will work through the rest of the day and night until all customers are restored.
3
8
43
Due to extremely high temperatures, the Tennessee Valley Authority has initiated a voluntary electric curtailment. See for additional tips on ways to conserve electricity.
8
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40
KUB's Board took action today to approve KUB's plan to provide high-speed internet services! Knoxville City Council is expected to consider the plan at its meeting June 29, which is the final step in the approval process. For more information, visit .
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40
TVA has re-enacted its required load curtailment as of this morning. KUB customers will likely experience mandatory, temporary outages until TVA lifts the requirement. KUB is striving to limit outages to 15 minutes when they are necessary.
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Crews continued work overnight to assess damage and make repairs to infrastructure damaged by Monday afternoon's tornado and severe storms. There are currently less than 2,000 customers without power. Most of the remaining repairs needed are represented by a black dot on our
5
4
37
We're proud to support
@OneKnoxSC
as they bring professional soccer to Knoxville. We hope to enrich our community in new and exciting ways through our partnership. Game one is Saturday at 7 p.m. at Regal Soccer Stadium. Visit for more.
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32
A positive reminder that the Knoxville stands together. We'll keep working for our community.
Seen in the Whittle Springs community. Yet another great reminder that the Knoxville community stands united amid the COVID-19 pandemic.
Wash your hands and stay safe, Knoxville.
0
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0
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34
Approximately 40 KUB crews worked to reduce outages from more than 10,000 to just 3,766 in a few hours after strong storms moved through the area this evening. Our employees will work through the night to ensure power is restored to all customers quickly and safely. Stay tuned.
0
5
34
Extreme cold throughout the Tennessee Valley has caused increased energy demand. TVA is requesting that all customers help prevent strain on the grid by conserving energy.
Energy savings tips:
- Set your thermostat as low as safely and comfortably possible.
- Postpone use of
1
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33
Yes, that’s a trampoline...
Only 62 customers remain without power this morning. Crews will work until each is back online.
Thanks to everyone for their support and patience - and helping us work it safely.
We hope you have a nice Sunday!
5
13
31
Crews worked overnight to reduce outages to less than 9,000 after yesterday's heavy snow. They will continue working throughout the day today to restore power to everyone impacted. If you need to report an outage, please visit .
10
6
32
Our crews are working hard throughout the night to safely and quickly restore power to all KUB customers impacted by today's heavy snowfall. Our hats go off to all first responders in the region working this holiday to help keep our communities safe and connected.
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31
Crews are making repairs to restore power to nearly 1300 customers, including those affected by a large outage in the Lakeshore area, as storms sweep through our service area. Do not approach downed trees/lines. To report & monitor outages online, visit .
0
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29
Over 6,000 customers remain without power due to Monday afternoon's severe weather. The damage is widespread and extensive, and restoration efforts will continue over multiple days. Restoration times are established based on the extent of the damage and the number of customers
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30
We have made progress today, but crews have had challenges accessing the damaged lines. A definite time frame for restoration of specific areas is not available. If your power has not been restored by 5 p.m., you may want to seek other arrangements for the night.
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28
Today we are thankful for our TeenWork students from
@AustinEastHS
, who spent their morning learning about helping our community and making cards for patients at
@EastTNChildrens
#ThankfulThursday
0
8
29
Extensive damage across our service territory has now been assessed, and estimated restoration times are available for the remaining 475 outages in our service territory. Estimated restoration times can be found using our outage map at or our mobile app.
1
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29
KUB crews arrived in Cookeville this afternoon and made quick progress restoring power in the area. We’re proud to represent
#Knoxville
in our efforts to help those in need.
#HereToHelp
#PublicPower
0
9
28
Today KUB is celebrating KAT's rollout of the city's new all-electric buses! These electric buses mark a major milestone in sustainable transportation for the City of Knoxville, and we are proud to be a part of this initiative.
0
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28
We can’t say enough how much we appreciate our customers’ patience and encouraging words when our employees are faced with challenges like those presented this weekend. Thank you all, and thank you to our crews, contract crews, and support staff for your work and commitment to
0
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27
Our hearts are with the students, families, and educators impacted by the devastating events that unfolded today at Austin-East High School. We will continue to work with our community partners to help find ways to protect our youth from senseless violence in the future.
0
5
26
KUB employees turned out at
@AustinEastHS
this morning to show support for students returning to classrooms after going virtual last week in response to recent violence in the area. We are proud to have been able to share this small token of support for our A-E community.
@KnoxKUB
WOW!!!! Your employees showed up and showed out this morning! ❤💙 I honestly was shocked and moved to see that love in the community. Thank you!
0
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24
Our crews have reduced outages to nearly 25,000 this morning. They are still working to restore power to each customer after strong storms caused extensive damage, mostly in the southern portion of our system. Report outages at .
1
9
25
TVA has extended its requirement for KUB to reduce power load. We appreciate your patience and will share updates as they become available.
14
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26
Some of our employees & All Creatures Wildlife Services spent time today rescuing 6 federally protected ducklings who were trapped in a treatment tank. These little guys are on their way to hang out with TWRA-certified rehab professionals until they can be released into the wild.
1
6
25
“Our Voices Are Stronger Than Any Weapon." Austin-East students spoke out against gun violence in this PSA, created through KUB's TeenWork program. KUB is proud to have partnered with Austin-East for 26 years to provide opportunities for students' voices to be heard.
@6News
1
7
25
The number of customers without power has been reduced to approximately 3,500 as crews continue to work quickly and safely across our service territory. Please stay safe, and do not approach downed power lines. Learn more at .
2
5
25
Each year, KUB plants approximately 250 trees in the Knoxville area. KUB President & CEO Gabriel Bolas helped plant the latest tree at Skyline Park today with
@CityKnoxvilleTN
, as KUB received the Tree Line USA award from the Arbor Day Foundation for the 19th consecutive year.
1
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24
Crews worked all night to reduce outages to 2,900. Nearly all remaining outage events impact fewer than 9 customers each, represented by small black dots on our outage map. We appreciate your patience as crews work through each of these. More: .
3
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24
KUB is striving to keep rolling outages to 15 minutes and is rotating outages across the service area until TVA lifts the requirement.
11
14
24
A lot has changed over the past few weeks, but our commitment to our customers hasn't. KUB employees are still working around the clock to deliver clean water, treat wastewater, and provide energy to your homes and businesses. Just a few less things you need to worry about.
0
5
23
The moment 40,000+ customers in West
#Knoxville
lost power this morning.
@wbir
@wvlt
@KNSWatchfulEye
@6News
10
9
24
Wind-related damage has caused outages for more than 16,000 customers, and crews are continuing work to restore power. As damage is assessed, estimated restoration times will be available at or via our mobile app.
11
4
23
As of 7:15 p.m., KUB crews have reduced outages so that fewer than 5,000 customers remain without power. We're still working to make sure power is restored to everyone as quickly and safely as possible. Find more information on our online outage map at .
0
7
23
KUB crews are repairing water system damage caused by frigid temperatures. We will work quickly & safely to ensure customers have reliable, quality water service. Please conserve water, & report leaks using our app, at , or by calling 865-524-2911.
1
6
22
We were excited to celebrate a new electric vehicle charging station on UT’s campus and are proud to support Seven States Power Corporation and the University of Tennessee, who made this happen! Learn more about our work toward a greener future at .”
0
7
23
We are proud to lend our crews' support to ensure Laffolette Utilities customers stay warm on this snowy Sunday, just like LUB helped KUB customers during & after Dec. 24 storms. These crews are being released to help restore power after heavy snow caused widespread outages.
0
7
23
Power has now been restored to all customers. Thank you for your patience, and thank you to our crews and employees who worked hard throughout the weekend to serve our community.
1
0
21
Thank you to everyone who came out to our Broadband Public Forum last night. It was great to see the support and to learn more about the needs of our customers. For more information about KUB's plan to provide high-speed internet, please visit
0
3
20
Happy Veterans Day! Veterans in the KUB family and their fellow employees walk in the parade each year to show support for veterans near and far. Thank you all!
0
3
21
Tonight, our operations center will shine blue to honor the brave and selfless healthcare workers that have helped our community navigate these challenging times. They work hard each day to keep us safe and healthy and, for that, we are grateful.
#EveryLightMatters
#TogetherWeCan
0
5
22
KUB crews have reduced outages from more than 10,000 earlier today to approximately 1,400 after damaging storms swept across the area. Work will continue until power is restored to all customers. You can find information about our restoration process at .
3
1
22
KUB’s Board of Commissioners has appointed Gabriel Bolas to succeed retiring President and CEO Mintha Roach.
Learn more at:
0
9
20
There are 4,075 customers without power at 2:15 p.m. after storms caused widespread outages this morning. Crews are still working to quickly and safely get everyone back online. Visit for more.
1
6
21
The
@NWSMorristown
is calling for storms tonight after midnight. KUB crews are preparing to respond quickly and safely should any outages occur as a result. Be sure you have multiple ways to receive warnings about inclement weather.
0
8
21
Power has been restored to ALL customers in West Knoxville after a raccoon caused a disruption at our West Hill substation.
1
10
20
As we prepare for potential severe weather at home, some of our crews are still helping our neighbors in Cookeville. Tonight, our crews are working against 20° temperatures and continuing snow. We are glad to help get the heat back on in Cookeville.
#publicpower
0
2
21
Good morning Knoxville! Just a beautiful sunrise at our water treatment plant on the Tennessee River to start your day.
0
3
21
We're making progress every day on Knoxville's first Community Solar array! Overhead Construction is finishing up site preparation work this week. The solar array will sit on 3 acres of land at the City of Knoxville's Public Works facility and is scheduled to go online in 2022.
0
2
20
We're excited to announce that we've been recognized by the Tennessee Solar Energy Industries Association as a 2020 Tennessee Valley Solar Champion! We recently purchased 212 Megawatts of solar power through TVA's Green Invest program. Learn more at .
0
5
20
Our crews continue their work into the night to safely restore power across our service area. Thank you for your patience as our crews navigate difficult weather to respond to each outage event. Keep up with the latest outage information online:
1
10
20
We believe our plan to make reliable internet more accessible will position our community for success and help solidify
#knoxville
's position as a vibrant and innovative city.
0
5
20
We’ve been proud to light up all 5,500 bulbs for 80 years.
0
6
20
KUB crews are working across our service territory, repairing damage caused by the strong winds that came with the overnight cold front. They will continue to work until power is restored to all customers. More information can be found at .
0
3
20
Our crews have arrived in LaFollette:
“The cavalry has arrived from KUB. It’s so good to have a great working relationship with our neighboring utilities,” said Kenny Baird, manager of LaFollette Utilities Board. “That’s truly what
#PublicPower
is all about.”
1
5
19
Our Green Invest solar agreements with
@TVAnews
to generate an amount equal to 20 percent of our annual electric load—enough to power 83,000 homes—will help provide a greener future for communities in and around
@CityKnoxvilleTN
and will help attract new business to the area.
1
3
19
We’ve reduced outages to 8,333 in our service area. That is down from more than 27,000 at the peak of the storm. All KUB crews have been activated and are working to quickly restore power in all areas.
Thanks for your patience, and only open the refrigerator when necessary.
0
4
19
After four nights, our crews are getting closer to having all impacted customers back online. This morning, only 72 customers remain without power, down from more than 31,000. Thank you to everyone in our community for being patient and supporting those in need during this event.
1
5
18
Trunklines are the largest sewer lines in our wastewater collection system. They collect and carry wastewater from neighborhood pipes to wastewater treatment facilities.
Trunklines are hidden beneath the ground, so you never see them. In the late 1940s and early 1950s, concrete
1
0
19
We were honored to accept the 2021 MLK Diversity Champion Award from the Dr. Martin Luther King, Jr. Commemorative Commission yesterday. We are thankful for this recognition and are committed to diversity, equity, and inclusion in our workforce and community.
0
1
18
While crews continue working hard to respond safely and quickly to all outage events across our service territory, road conditions are slowing their progress. Thank you for your patience as we keep monitoring outages and working to restore power to everyone.
4
4
18
Every KUB employee learns one important phrase – “We exist to serve” – on their first day of employment. It follows them through their careers and is posted throughout KUB facilities. This is more than just a phrase, however. It is central to every decision we make to ensure...1/
2
5
19
It's Lineman Appreciation Day! Today and everyday, we are grateful for linemen and their commitment to their communities - regardless of the situation. Their hard work makes our lives easier, and that's more important now than ever. Thank you linemen!
0
7
19
Crews have worked to reduce outages to less than 8,000 this morning and will continue to work throughout Christmas day until all power is restored. Please keep a safe distance from downed lines and be safe when traveling today.
12
4
19
The KUB family would like to welcome Gabriel Bolas II as our new President & CEO.
1
6
19