KeyBank Expert Help
@KeyBank_Help
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Client Service Experts. Problem resolution enthusiasts. Listening to you and taking action 7am-7pm ET Mon-Fri.
Cleveland, OH
Joined February 2010
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We are reviewing our processes and systems to ensure future LWA payments are processed correctly and delivered on time. (3/3)
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Thanks for your patience today. Our system outages have been resolved. Online Banking and 1-800-KEY2YOU are up and ready to help.
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All remaining LWA payments for New York will be received this afternoon by 4:30 pm EST. We understand how critical these additional funds are and apologize for the inconvenience and unneeded stress this error has caused. (2/3)
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So proud to participate again in
#NeighborsDay
! Some of our branches may close early today. Tweet us if you need help. Thanks!
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Hello! All of our branches will be closed today. Feel free to tweet us if you need any help. Happy 4th!
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@joeyheinrich
Wario, Are you still experiencing debit card issues? Pls follow/DM your phone # I'll be happy to check into this for you. ^CS
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@Lorilawhead1
Hi Lori - We understand how critical these payments are. KeyBank has processed all the direct deposits we received from the IRS for 1/4/2021. If you’re expecting payment and have not yet received it, please visit the IRS “Get My Payment” website: ^SH
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@terrinakamura
this on our site at:
http://t.co/h2WP6fYn8X
. If you need anything else feel free to follow/DM your contact info. TY! 2/2 ^CS
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@kaitanders
Hi Kate, thanks for getting in touch. While we can't "accidentally" put a million dollars in your account we got something that will hopefully help you. We have some great overdraft protection options! Please see: Thank you and have a great day!^CH
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This morning, KeyBank unfortunately experienced approximately a 3-hour delay in processing the supplemental Lost Wages Assistance (LWA) payments for unemployed New Yorkers. The issue has now been resolved and recipients have started to receive their LWA payments. (1/3)
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We apologize to those of you experiencing issues with digital banking. We're working on a fix & will do our best to provide timely updates.
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We're here to help if your accounts are impacted by Hurricanes Harvey or Irma. Here's who to contact:
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@weirready
Hi Krista - This is being fixed right now, and we expect you will see your deposit reflected in your account this afternoon. Thank you. ^JF
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@Alex13635206
Good Afternoon, Thank you for getting in touch. This is being fixed right now, and we expect you will see your deposit reflected in your account this afternoon. We want to again apologize for any inconvenience or confusion caused by this. Thank you!^CH
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Online/Mobile Banking and ATMs are up and running. If you need help, we’re here for you!
Good morning! Several branches in CT and MA will be closed or opening later this morning. Check here: before you make the trip to see us. As always, stay warm and stay safe!
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@ITSME_STILLHERE
Good Afternoon, Thank you for getting in touch. This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. We want to again apologize for any inconvenience or confusion caused by this. Thank you!^CH
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@humzahq13
Hermzer, Did you need assistance? Please follow/DM your phone contact info along with any details to get in touch. ^CS
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We have a specialized team that is trained to manage Key2Benefits specifically and our team is experiencing call volume that’s higher than normal during this unprecedented time. ^JF
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@AG04450441
Hi A G - This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. ^JF
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In honor of Veteran’s Day, Key branches will be closed on Sat, 11/11. To find the hours of a branch near you visit:
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Update: Online and mobile banking are now back up and running! We appreciate your patience and apologize for the inconvenience.
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@whoissugar
Hi Sugar – We’re so sorry about your friend’s experience. We value ALL of our clients and do not tolerate discrimination. (1/2)
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Good morning! We're open for business and ready to assist you here on Twitter today from 7:00 AM - 7:00 PM EST. If you need anything, just tweet us. Have a great day!
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@B_Jumpx
Good Morning, Thanks for taking the time to reach out to us. If your account is with us, I'd be happy to have this escalated for you, just follow/DM your full name and phone # and we'll be in touch within 2-3 business days. Thanks!! ^LH
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@erock5454
Hello: I understand this is frustrating for you and we want to apologize. This is being fixed right now, and we expect you will see your deposit reflected in your account this afternoon. ^LH
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Good morning! We'll be available to assist you with your banking needs today from 8:00 AM - 4:00 PM EST. Let us know if we can be of service.
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@richardmiller
Our executive leadership team is currently assessing this matter internally. We will update everyone on where we land in the near future. Thanks so much for reaching out and expressing your concerns. We hear you. (2/2)
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Good morning! We'll be available to assist you with your banking needs today from 9:00 AM - 1:00 PM EST. Let us know how we can be of service.
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@KingKutta7
This is being fixed right now, and we expect you will see your deposit reflected in your account as soon . ^JF
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@VinnyIda
(2/2) receiving their funds. This is being fixed right now, and we expect you will see your deposit reflected in your account by tomorrow morning. We want to again apologize for any inconvenience, stress, or confusion caused by this. TY.^CH
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@NatashaMontagu1
Good Afternoon, Thank you for getting in touch. This is being fixed right now, and we expect you will see your deposit reflected in your account this afternoon. We want to again apologize for any inconvenience or confusion caused by this. Thank you!^CH
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@Cmproductionsny
Good Afternoon, Thank you for getting in touch. This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. We want to again apologize for any inconvenience or confusion caused by this. Thank you!^C
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@kingmarksy
Hi Ryan - This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. ^JF
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@WHEC_JLewke
Hi Jennifer - This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. ^JF
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Online & Mobile Banking are back up & running. Sorry for the inconvenience. Let us know if you need more help. Thanks for being Key clients!
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@carl_bevv
Hi Carl- We certainly don't want you to feel this way. Is there anything we are able to assist with? Feel free to send us a DM with any questions or concerns. Thanks ^KC
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@anomalily
Lillian, Thank you for getting in touch. For security reasons you can not paste passwords into that field. They must be typed in manually. It's one of the many steps we take to secure your account from potential fraud. We apologize for any inconvenience. Thank you! ^CS
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@Alexish03455675
Please follow and DM your full name, billing ZIP code and phone number if you still require assistance. We are happy to look into this for you and get back to you within 2 to 3 business days. Thank you.^CH
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@alexdelrio__
Hey Alex, Is there something I can help you with? Please follow/DM your phone # and I'll give you a call. ^LH
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@JACKYHiGHR0LLER
Hi Ron, let us know if you have questions opening an account. Just follow & DM your full name and contact phone number. ^JL
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@AlwaysFlake
Frankie, this is being fixed right now, and we expect you will see your deposit reflected in your key account this afternoon. We want to again apologize for any inconvenience or confusion caused by this. Thank you! ^JL
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@family_pet_care
Hi! To inquire on the status of the transfer of your points please contact our Rewards department at 888-333-7780. TY! ^JF
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@PupyDogEyes
Hi there! We're so sorry for the inconvenience. We are working to resolve a sign on issue with our mobile app as soon as possible, but our full website is up and running. Please let me know if you're able to log in via our website, . ^SH
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@Heartselector
Hello -Can you please clarify what you are trying to restrict? Feel free to send a DM for privacy. ^CS
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@HowYouDubin
Thank you for asking about Apple Pay! We are pleased KeyBank will be offering this feature to our clients in early 2015. ^CA
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@StephanieHelfr3
Hello Stephanie, thank you for getting in touch. We are in the process of opening our application. Additional details will be available as soon as possible on this page: Thank you!^CH
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@NiagaraNic2
This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. ^JF
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@Alien_Implanted
Good Afternoon, Thank you for getting in touch. This is being fixed right now, and we expect you will see your deposit reflected in your account as soon as possible. We want to again apologize for any inconvenience or confusion caused by this. Thank you!^CH
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2/2 Please let me know if you need help locating a branch.^JT
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Good morning! We're open for business and ready to assist you here on Twitter today from 7:00 AM - 7:00 PM EST. If you need anything, just tweet us. Have a great day!
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@ohitsroodie
@keybank
We actually have no record of him being a Key employee. He appears to be imposing. Thanks for bringing this to our attention, Roodie. ^IM
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@AmyD3315
Thank you for the compliment Amy! We appreciate your shout out. Have a great weekend!^CH
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@velapenescreen
Hi there ! We are aware of the situation and support is working quickly to resolve the issue. We are sorry for any inconvenience this may cause. We do expect this to be resolved shortly. Thank you for your patience. ^JF
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@MrSpaulding4
Hi, this is being fixed right now, and we expect you will see your deposit reflected in your account later this afternoon. We want to again apologize for any inconvenience or confusion caused by this. Thank you! ^JL
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@jamestherrmann
Hi James! We're aware of a system error message and are looking into this. Please try again later. Sorry for the trouble!^PG
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@Billy_Wonka3
Billy, please follow/DM your contact info and I will call you with options on how to close your debit card. ^LH
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@anneisincontrol
Hi Annie! It looks like our App is up in running. If you're still experiencing problems please call 800-539-1539. TY! ^JF
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@motorpower41
Hey there- We are fully aware of the situation and working quickly to resolve the issue. Apologize for any inconvenience this may cause. We do expect this to be resolved shortly. Thank you for your patience as we get this resolved. ^JF
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@Kfrey96
Kyle, Was there anything we can do for you? If you're having app issues give us a call at 1-800-539-1539 we'd be happy to help!^CS
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@edieduffyyahoo1
Hello, We want to apologize for the inconvenience if you’re not seeing your expected deposit from the state of New York in your account. This is being fixed right now, and we expect you will see your deposit reflected in your account this afternoon. ^LH
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@stuydollaz
We are aware of the situation and support is working quickly to resolve the issue. We are sorry for any inconvenience this may cause. We do expect this to be resolved shortly. Thank you for your patience. ^JF
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@TheQueenRegent
Hi there - What kind of account do you have with us, a checking/savings account or state benefits account? Please feel free to follow and DM us with more information (please do not include any account numbers for security purposes). Thank you. ^SH
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@jordanlippe
Please feel free to follow/DM any other questions or concerns that we can assist with. Hope you have a nice day! (2/2) ^CS
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@eric_research
Hi Eric! Just wanted to let you know Apple Pay will be available Tuesday, March 17th! Thank you again for your patience. ^JF
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@kaimon20
Hello, thank you for the shout out! We are glad to hear you received the funds. Please do not hesitate to reach out if you need further assistance. We are here to help. Thank you!^CH
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@Corneli59981894
We will continue to carefully evaluate any political solicitation that we receive, and will contribute to those candidates who focus their energy on improving the lives of our clients’ and colleagues,’, as well as making our communities and democracy stronger. ^SH 2/2
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@SkinoAG
Hi, what happened to make you feel this way? Please follow and DM us with additional details, including your full account name with a contact phone number and zip code in your response. Thank you. ^JL
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@DJDiamondLee
Hi Diamond! We are glad to have you as part of the family. Thanks for banking with us! Have a nice day. ^JF
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@blackmendicant
Hi, sorry you had this experience. Please verify, it was a KeyBank card and if so what type of card a Benefits debit card or a KeyBank checking debit card? Follow and DM additional information. Thank you. ^JL
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@schimmmy
Hi Alex! I would like to help you. Please follow and DM your phone number and we will be happy to call.TY!^CH
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Happy Monday! We'll be available to assist you here on Twitter today from 7:00 AM - 7:00 PM EST. Let us know if you need any help and have a fantastic week!
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@themoonguide
I understand this is frustrating for you, however this is not something we can help with via social media. I'm sorry, you will need to call. They are open 24/7 so you may want to try at another time. ^LH
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@SeaMc13
What's going on Seamus? Is there something we can help with? Please follow/DM more information, we're happy to help. ^ JK
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2/2 We will pass your feedback on to the appropriate area. Do you need any assistance? Please follow & DM your contact info.^JT
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We’ll be available to help you this holiday weekend; 12/23 from 8am - 6pm and 12/24 from 9am - 5pm. We will return on 12/26. Happy Holidays!
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@DjangoGoddess
Hello -Your best option is to reach out to the cruise line and inquire. The other option would be to file a dispute by calling 1-800-539-2968. Thank you! ^CS
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@bobconfer
Thanks for the feedback, Bob. I'll pass it along for you. Let us know if you need anything else. ^CS
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Happy Friday's Eve! Our team is up and ready to assist KeyBank's clients today from 7:00 AM - 7:00 PM EST. If you need anything, just tweet us. Have a great day!
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@d_s_drew
Hi Doug, we understand that experiencing fraud can be frustrating. We are here to help. Our dedicated specialists investigate all claims of fraud. This can take up to 10 business days from the day you file the dispute. We apologize for any inconvenience. Thank you.^CH
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@MayaCatherine3
Good Morning, I'm right there with you. If you find you really do want to block your card, you can do it by signing in to your online banking. Let me know if you have any questions. ^LH
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Happy Friday - we made it! Our team will be here to assist you today from 7:00 AM - 7:00 PM EST. If you need help, let us know. Have a fantastic weekend!
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Hi, everyone. FYI, online banking will be unavailable from 2:00 AM - 3:00 AM ET the morning of 9/12. Our apologies in advance for any inconvenience this may cause. Thanks so much for being KeyBank clients.
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@FelixBigly
Hi there - We'd be happy to escalate your concerns. Please follow and DM us your full name, zip code, and phone number. A member of our escalations team will be in touch within 2-3 business days. ^SH
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@ReneWil54398800
Hi Rene: I understand you're frustrated. This is being fixed right now, and we expect you will see your deposit reflected in your account soon.^LH
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Happy Friday's Eve! Our team is up and ready to assist KeyBank's clients today from 7:00 AM - 7:00 PM EST. If you need anything, just tweet us. Have a great day!
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@won_hndrd
Hello, we are now following you. Just give us a follow and should see the option to send us a DM. ^ JJ
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@NicoleM7978
Hello, The payments from the Treasury are dated Jan. 4, 2021 and our process is to post the payments on the effective date of the payment. We are working to ensure timely payment on Jan 4th and are using this time to work through the processing of the payments. TY!^CH
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@ebonythewriter
Hi Ebony, thank you for getting in touch. We are glad to hear you took the opportunity to do a financial wellness review. We are here every step of the way to help you achieve your financial goals! Have a great day! ^CH
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@snekmeseht
Hi R. Scott: What happened? I can take a look and find out what's going on for you. Please follow/DM your phone number and I'll give you a call today. ^LH
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@jamestherrmann
Hey James, our online banking and mobile app are back up. Sorry for any inconvenience. ^PG
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@JDdadto2
(1/2) The payments from the Treasury are dated Jan. 4, 2021 and our process is to post the payments on the effective date of the payment. We are working to ensure timely payment on Jan 4th and are using this time to work through the processing of the payments. Please follow and
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@JSwizzy241
Hello! Did you need help with something? Please follow/DM your phone # along with details on your issue to get started. ^CS
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@rayjr216
Hi Ray! That is not how we want you to feel. Please follow and DM your phone #. We'll be happy to call and help! Thank you!^CH
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@Chris73358292
(2/2) payments via Key2Benefits pre-paid cards, we have encountered a further, unexpected delay. We are working to resolve this issue ASAP. We understand how critical these funds are to New Yorkers who are waiting on additional LWA payments. We deeply regret these delays.^CH
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@cherthedev
Hello, we have forwarded your concerns to the person working your case. Please allow some time for someone to contact you. ^PR
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@SalesforceAmy
Hi Amy! We're sorry to hear you're having trouble. There are no current outages with our chat feature. Please try this: clear your browsing history and cache, close the browser, then log back into online banking and initiate your chat session again. ^SH
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@niaaaikoo1
We are aware of the situation and support is working quickly to resolve the issue. We are sorry for any inconvenience this may cause. We do expect this to be resolved shortly. Thank you for your patience. ^JF
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