Poets: Different people need all different kinds of poems. Someone needs yours.

RT @maureenthorson: “I want to take your kindness and put it in my hair.” A poem by @KathleenOssip

@ATTHelp I dm-ed you yesterday and you didn't respond. I will dm again now.

@ATT I dm’d. Still awaiting your response.

Still waiting for your response to my DM @ATT @ATTHelp. You asked me to DM you so could help me figure out why you raised my phone bill twice in 24 hours. You haven't responded.

@ATT told me they can't DM me, which seems strange. They asked me to DM them so they can fix my phone bill which they raised twice in 24 hours. I DM'd. They didn't respond. @ATTHelp

@ATT @ATTHelp you just offered to "meet me in a DM" so that you can resolve the fact that you raised my bill twice in 24 hours. Do you know how DMs work? You actually have to DM me. Still waiting.

@ATT you asked me twice to meet you in a DM to resolve the fact that you raised my bill twice within 24 hours. Do you know how DMs work? You have to actually DM me. Still waiting.

@ATT OK, so DM me and I'll respond.

@ATT OK, I'm here. I will pay $103 for my monthly bill and no more than that.

@Verizon is this a joke? I spent 2 hours with your customer support tonight because I was being overcharged. I thought everything was resolved. Now I just got an email that says I have to go into a Verizon store to pick up a new router and connect it myself? WTF?

@Verizon And @verizon is all: welp, nothing we can do about it. of course we have to take away the discounts when you move.

tl;dr @verizon charged me more because I wanted to take my dead husband's name off the account and use my (alive) name instead

The wireless rep gave up and passed me over to the fios rep. There are 2 separate issues and I don't see that either of them are going to get resolved. I was dealing with AT&T today about another phone & it was easy & quick. I advise anyone using @verizon to consider switching

@Verizon EDIT above to "price gouging." @verizon I want the discounts your customer service rep promised me & I want them without being on the phone for 3-1/2 hours. And I do NOT expect to pay this ridiculous $25 increase. END