@gidokibukosya @KOKO_Networks Hi @gidokibukosya We are sorry for your bad experience, your ticket has been escalated and we are following up.

@MusaEvans123418 @justanotherfel4 Hi Musa, you can now reset your pin via *724# if experiencing any more issues, please call us via 0800720716.

@MusaEvans123418 Hi Musa, You can now reset your password through *724# if you experience any difficulty, please call us via 0800720716 (FREE)

@PrimedigitalT Hi, thank you for your feedback on this.

@LumcLyrikal Hi Lumula, did you manage to get assistance through our call center 0800720716 (FREE)?

@PyroMola Hi Adrian, if you were reseting your pin please dial *724#, if you were buying a cooker please call us on 0800720716 (FREE)

@simiyur @KOKO_Networks Hi Simiyu, Sorry about this. Kindly DM your phone number so we can followup on this issue.

@NjengaKinya7147 Hi Simon, please call us on 0800720716 (FREE) so we can schedule a maintenance visit to check you cooker.

@NjengaKinya7147 Hi Simon, If the flame does not go OFF, move the regulator to the low flame setting for 30 seconds and then move the regulator again all the way to the right to turn OFF your cooker. If the flame persists, sprinkle some water to put off the fire.

@IllaAlvine Hi @IllaAlvine Apologies, we are experiencing a temporary network outage affecting account top. We are working to resolve it soon.

@gavinmnaya Hi @gavinmnaya Apologies, we are experiencing a temporary network outage affecting account top. We are working to resolve it soon.

@NgeruDeb Hi @NgeruDeb We apologize for the inconvenience. Please DM us your phone number so that we can follow up and resolve your issue promptly. Thank you.

@ngurialima Hi, you find the nearest KOKO Point in your location via our map here:

@duncanatenya Hi, Please call us on our toll FREE customer care line 0800720716, you will be directed on the requirements and pre-qualifications.

@Benedic70735591 @Krismundu Hi Benedic, for now you can only refill using your registered number.

@kiringa_estar Hi Esther, did you manage to get help by calling our customer care center: 0800720716 (FREE)

@Hillary97177866 @cleancooking @KOKO_Networks Hi Hillary, you can get fuel by visiting any of our agent shops in Nairobi, Mombasa, Kisumu, Nakuru, Naivasha, Eldoret, Kakamega and Machakos. You can check your nearest agent shop via:

@Benedic70735591 @Krismundu Hi Benedic, for now you cannot buy KOKO credits using another number, but you can transfer credit from one KOKO account to another via our mobile app myKOKO or through USSD by dialing *724#.

@kiringa_estar Hi Estar, please call us via 0800720716 (FREE) so we can facilitate a maintenance team to come and check your cooker.

@NyanglaEdwin @KOKO_Networks Hi Ochieng, we are very sorry you experienced this, please DM us your contact details so we can reach out to you immediately. We sincerely apologize if this issue was not attended to promptly via our customer care call center and appreciate your understanding.