Jupiter Cares
@Jupiter_Cares
Followers
3,485
Following
4
Media
2
Statuses
12,474
Official support handle for @TheJupiterApp . Happy to help you!
India
Joined December 2021
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@keshavan012
It's unfortunate to know you feel that way. Please share your registered mobile number via DM so we can quickly get this checked for you.
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@keshavan012
Hello Keshavan, we truly regret the inconvenience caused. We take great pride in being a part of your journey. Your experience, as explained by you shouldn't have been an exception, and we'd like to understand the issue in detail.
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@keshavan012
Kindly click on the link to DM us so that we can connect with you and assist you further.
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@SaitejaDevinen1
Hey,
We are working on bringing in lots of exciting new features and add more areas to deliver our services.
We appreciate your interest in onboarding with us.
Stay connected.
Thank you !
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Helloo!
@digimaxlife
Thank you for connecting with us.
We're glad to let you know that Jupiter savings account is a zero balance savings account. There is no need to maintain any minimum balances and hence free of charges :)
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Hello Rahul,
@Rahul_dnr
Thank you for connecting with us!
Yes, that is totally on point, Jupiter account and debit card is absolutely free and there are no hidden terms and conditions or annual charges for the lifetime as well :) Happy banking.
Take care and stay safe.
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Hey Jasmine
@AvniUplabdhee
@jazzminnnne
Welcome aboard! 🚀
That's such a sweet question! Tell her to strap on, as soon as she onboards to Jupiter, maybe it could happen by then! 🚀
Lets not give up yet! Fingers crossed!
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@styleicon99
Hey Rahil!
We don't believe in limiting happiness. The account is yours and so is the control over it. Enjoy the zero balance banking with us!
Have a good day. Stay safe!
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Hello Rav!
@thisrav
Your Jupiter savings account interest rate is 3%. For the savings in Pots (A Pot is a space where you can put money aside from your main account to save for short to medium-term goals) you can earn up to 5.45% 😊
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Hey,
@shjshake
For every action, there is an equal and opposite reaction. Lots of hearts for the love you've shown us🤗
Have a wonderful day ahead🚀
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Hello
@goodlifejjp
आप यूपीआई या बैंक ट्रांसफर का इस्तेमाल कर खाते में जमा कर सकते हैं।
धन्यवाद।
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Hello
@mohdadilzakhmi
Thank you for connecting with us!
We hear your concern. We request you to DM us with your contact details and we shall look into this at the earliest.
Take care and stay safe!
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Hello
@saurabhkankaria
Thank you for reaching out to us.
We would like to inform you that 'Sleep mode' does not affect your standing instructions. However, please note that we are yet to implement the standing instruction feature that will go live very soon.
Take care.
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Hello Akashdeep,
@ur_adsr066
Thank you for connecting with us!
This shouldn't happen. We are here to help you. Kindly share your registered mobile number and your email address on DM. We will surely fix this for you.
Take care and stay safe :)
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@kambojsharad
Hey Sharad, we appreciate your keen interest in obtaining the Edge Rupay Credit card. The card is being gradually introduced to users in stages. You will receive notification once you become eligible. Your patience during this time is greatly valued.
Thank you!
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Hey
@anushkaojha29
,
We are disheartened to know that you want to close your account with us. Kindly DM us with your registered mobile number and email address so we can discuss further.
Thank you!
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@sudhirkasana_
their update, and once we have more insights, we will promptly reach out to you. Thank you for your patience and understanding.
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Hey Aswin,
@Aswinbenny_com
@hetvigandhiii
That's great to hear. We shall continue to provide our extended support.
Thanks a lot🙂
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Hello
@bhaktbuddhist
Thank you for reaching out to us.
Kindly DM us to guide you on the process in detail. We will be glad to assist you.
Take care. Stay safe.
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Helloo!
@kamath_sutra
We are super glad to hear that you're loving Jupiter debit card! A credit card is part of our roadmap and we will definitely keep you posted on launch updates.
Take care :)
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Helloo!
@chandanjarvis1
Thank you for connecting with us!
Please DM us and we'll help you out with the invite :)
Take care and stay safe!
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Hello, Sunil!
@sunilmittal79
Thank you for connecting with us!
NEFT and RTGS transactions can be done for free. For IMPS, five transactions are free in a month but if the amount is greater than Rs.1000, charges are applied. (1/2)
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Hello
@thedesispeaker
Thank you very much. We are extremely glad to hear that you like our initiatives :)
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Hello Sai,
@Saiakashneelas
Thank you for showing your excitement for Bullet! We would be glad to let you know that the revamp and testing is almost completed and the Bullet app should be soon relaunched very very soon, please stay tuned. You should be notified of the same :)
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Hello Abhishek
@Abhishek092096
,
Thank you for sharing your concern. "All seats are taken" means that the limited slots available for our users to join are filled. As soon as there is a slot available, your referee will receive a push notification on the app.
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Hello Mahaprasad
@mahaprasad_
Please excuse us for bringing the best to you at the cost of your convenience (sometimes). On the bright side, we're glad to have a patron like you who uses the application regularly in spite of the mild hassle.
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Hello,
@iSidiculous
Yes! Great news the Jupiter debit card does have the tap and pay feature available as well! Please go ahead and check it out from the app. Works seamlessly. And DM us for any further queries as well regarding the product.
Take care and stay safe :)
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Hello,
@harriz_shah
Thank you for connecting with us!
We understand your concern and we shall address the query in DM to help you understand the issue better.
Take care and stay safe :)
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@jazzminnnne
We want her to join us soon! After all, SOPHIA stands for "Send our pilot home in aircraft" 😉
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Hello Archishman,
@ArchiHimself
Thank you for reaching out to us!
We would like to inform you that the current interest rate for your Jupiter savings account is 2.65%.
Take care. Stay safe.
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Hi Karthik,
@Karthik27119668
We request you to kindly connect with us via DM with your registered contact number for further assistance.
Thank you!
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Hello, Nilesh!
@NileshNPawar2
Jupiter ki credit card suvidha me ruchi dikhane ke liye aapka dhanyawad. Hame aapko ye batate hue khushi ho rahi hai ki hamari team iss suvidha par pahle se hi kaam kar rahi hai aur yah jald hi aapke liye uplabdh hogi.
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Hello Pratyaksh,
@pratyakshpro
It's a pleasure serving you 😊
We are thrilled to know that you’re loving the experience. We hope to make it better every single time.
Do check the Jupiter App for more exciting features. We are sure you'll love them. 😊
Stay safe and take care!
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Hello Ishan,
@Ishan01565104
Thank you for reaching out to us!
Sure, we are here to help. Kindly DM us so that we could provide the info that you require.
Take care. Stay safe.
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Hello
@JeetSoumen
Thank you for reaching out to us!
We understand your concern. We request you to kindly drop a mail to'edge-support
@jupiter
.money'. The concerned team shall assist you further.
Take care. Stay safe.
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Hello,
@crytobro007
Yes, Jupiter debit card does allow international transactions as well :) Please DM us to have any of your other doubts cleared as well. Would be glad to help.
Take care and stay safe :) Merry Christmas.
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Hello
@unheard_writer
Thank you for your interest in our credit services. Bullet will be up by this month. Our team is working on the feature to be up soon 🙂
Take care. Stay safe.
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@aryan_kochhar
@HemangSays
@tweetAnahita
We are absolutely loving this thread🥺❤️
Thank you sooo much for your amaaazinggg feedback!
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@HRaudraK
Thanks a bunch for your lovely words! We're absolutely thrilled that you're loving our services. We make it our mission to sprinkle a little magic in every assistance we provide to our awesome users like you. Keep shining, and thank you! 🌟
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@SacIng3
We believe in transparency and seamless experience. Please be assured that we do not have any hidden charges or annual fees.
Kindly DM us if you have more queries. We will be happy to assist you.
Thank you. Stay safe! (2/2)
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Hello,
@Gaurav801110
Thank you for connecting with us. As checked now our Jupiter account is only available to open for customer's over the age of 18, however we will forward this feedback to our product team and make sure this is considered as well.
Take care :)
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Hello
@kunalTiwari96
Thank you for reaching out to us.
Don't worry we shall get this checked for you. Kindly DM us to assist you further.
Take care. Stay safe.
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Hello
@arjun_gaud12
Thank you for reaching out to us.
Happy to answer your question. The maximum daily cash withdrawal limit of the debit card is ₹50,000.
Take care. Stay safe.
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@Enfield_chauhan
Hello Himanshu, we hear your concern. We regret the experience you had with us. Kindly connect with us via DM using the link below. We shall have this addressed for you.
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@Saiful_7884
Hello Saif, we empathize with your disappointment. As mentioned earlier, we have already notified the relevant team to investigate the matter. Your patience and support are greatly appreciated as we actively work towards a resolution. Thank you for your understanding.
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Hello Sushant!
@SushantPeshkar
We hear you and would like to get this checked. Kindly initiate a DM with us so that we can connect with you to get more details. Thank you.
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Hello
@ahire_aditya
Thank you for reaching out to us.
Kindly DM us to assist you with your query. We would love to address them.
Take care. Stay safe.
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@tlananthu
Hey,
We strive to provide a hassle free and a great banking experience to our customers. We do not have any hidden charges and yes we support UPI.
Kindly DM us for further queries. We are happy to help you.
Thank you!
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@GuruSecular
Thank you for sharing the details. Please allow us time we will surely get in touch with you shortly.
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@Saiful_7884
Hello Saif, We have escalated this with our concerned team. We deeply regret the inconvenience caused. We have requested our concerned team to connect with you. We request your kind patience in the interim.
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Hello,
@hindusthani_boy
Thank you for connecting with us! Yes you can completely have your trust on us, as we host your account in an RBI-licensed bank which is Federal Bank and also have bank-grade security which are ISO and PCI compliant, you can DM us for more info :)
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Hello
@Kunju_Vyas
Thank you for connecting with us.
We are super glad to hear that you want to be a part of our Jupiter family. Please download the Jupiter app and request for an invite to open your account.
Take care and stay safe:)
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Hello Ranjit
@ranjitm66557493
We are a neo banking platform striving to provide a hassle free banking experience to our customers. We don't have any physical branch but you can use any Federal Bank branch to use our services once you have an account with us.
Take care!
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@OmkarKhare11
YAY! That’s what we love to hear 😊. Thanks a bunch for making our day. Have a wonderful day ahead!
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Hello.
@0121Anil
Thank you for connecting with us.
We would like to inform you that the feature to edit personal information is already on our roadmap and it will be available soon. We are working on improving our services every day and we value your feedback.
Take care:)
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Hey
@Snowballer14
,
It's a bliss to see that you like the services provided by us . We'll ensure to keep it up. Thanks a bunch 🙂
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Hey
@bhelpsnr
,
We hear you. We have duly noted your feedback and we will send it across our concerned teams. Thank you!
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@AhmedGufran5
Please reply with the details to the email sent by cybercare
@jupiter
.money to assist further.
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@IMWaghela21
Hello Mitesh! Thanks a ton! We're blushing!😊Our team poured their hearts into this update, and we're thrilled to hear that it's hit the mark for you. Here's to banking in style, now and in the future!
#ilovejupiter
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Helloo!
@mon_pratap
We currently do not support crypto transactions.
But we hear your interest in Crypto and would love to enable the option on the debit card very soon :)
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@AhmedGufran5
We are sorry to hear about the status of your account. Accounts can be frozen because of incomplete KYC, Police complaint/FIR, Suspicious Money laundering activities, transactions more than declared income at the time of account opening etc.
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Hey
@ankurbhugra
,
Thank you. That's surely a great way to spend. We shall definitely take this as a feedback.
And about managing spends, well we already have the 'insights' feature that keeps a track of your monthly spends. Don't forget to check it out :)
Take care. Stay safe!
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Hello Abhishek
@abhisekmajumdar
We are thrilled to know that you’re loving the experience. We hope to make you smile more.
Do check the Jupiter App for more exciting features. We are sure you'll love them.
Have a good day!
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@AhmedGufran5
Hello Ahmed! We hear you. Accounts can be frozen for many reasons. Please check for an email from cybercare
@jupiter
.money and respond with any details requested. Please send an email to cybercare
@jupiter
.money for further assistance.
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@SkAzmarul1
Hello Azmarul, the net banking functionality is already on our to-do list, and it should be implemented in future releases with the support of our banking partner. Stay tuned!
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Hello
@realtarunraj
Thank you very much for your delightful feedback!
We are thrilled to know you're enjoying the experience. We hope to make it better every single time. 😊
Stay tuned for more!
Have a good day!
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Hello!
@raashidkhawaja1
We are sorry you feel this way! Please DM us so that we can understand how to improve the support experience for you and make amends. Thank you.
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Hello!
@imtheabhimanyu
We are thrilled to know that you're loving the experience. We hope to make it better every single time. It is an immense pleasure for us to have you as a part of our Jupiter family :)
Take care of yourself and your loved ones. Have a great day ahead.
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@goloobhai
Hello Madhav,
We never intended to disappoint you. Please connect with us via DM with your concerns using the link below. We shall have this addressed for you.
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@Bananakoo___
We would like to inform you that currently, we are not facing any downtime in the application. We request you kindly update the application to its latest version. To address this in detail, kindly connect with us via DM using the link below.
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Hey
@TechShan
,
We are thrilled to know that you’re loving the experience. We hope to make it better every single time. Take care and have a great day ahead 😊.
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@Oh_Chieng
Don't worry, age is just a number, and your fabulousness knows no bounds! You're like a fine wine, getting better with time. 😉 Embrace the journey, and let's make every moment count!
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Hello Arun,
@aruncalicut45
Glad to answer your query. Definitely, you earn an interest rate of 2.75% on your Jupiter account.
Take care. Stay safe.
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@jesuischrisj
Hey Christopher! We are both humbled and delighted to hear from you. Going above and beyond for our customers gives us great pleasure, and it is one of our top priorities. We'll do everything we can to keep it going. 😊
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Hello Ashish,
@APandey9698
We understand your point of view but let us share with you that, banks generally review their practices on a regular basis. We've introduced this new practice from April 2023. You have an entire year to be eligible for us to waive the fees. (1/2)
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@abhinav_velaga
Hi, We regret to hear about the status of your account. Please email cybercare
@jupiter
.money, and our team will get in touch with you.
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Hi
@imtheabhimanyu
Certainly yes, you can get a passbook! DM us to know more :)
Take care and stay safe!
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Hello.
@babhalelaxman71
Thank you for reaching to us.
Currently, we do not support Net Banking. However, Net Banking is in our roadmap and should be live soon.
Take care and stay safe:)
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Hello
@psyduck______
Thank you for reaching out to us. Kindly DM us regarding the same. We will be glad to address.
Take care :)
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Hello Mohit!
@alphaleporis7
Yes, absolutely! We do support international debit card transactions😊
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@its__Sathya
Hello, we've contacted you via DM and shared all the necessary details. Kindly take a moment to review the message. Thank you.
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@bilal281196
As soon as the feature goes live, we will be sure to notify you and keep you updated.
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Hello,
@MujavirIbnu
Thank you for connecting with us. We would like to inform you that a physical card is mandatory for opening an account as of now, however, our team is looking into e-pan options as well, it should be coming soon.
Take care and stay safe :)
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Hello
@techahoy
@NeerajIyer2
@Himansh53201100
We hear your concern and we deeply regret the inconvenience caused. Our team has identified the issue and they are working towards getting this resolved at the earliest. We request your kind patience and understanding in the interim
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Hello,
@deshkibhaloo
@kunal_dhariwal
Thank you for connecting with us!
Yes, this has been resolved for the customer and the amount has been credited as well. No worries, please take care and stay safe :)
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Hello,
@bstonk98
Not at all sir! The debit card is totally free, with no annual or hidden charges as we believe in transparency with the customers. Hope I have answered the question :)
Take care and stay safe.
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@sohamp13
@regalstreak
@kundraSarthak
We are continuously improving the experience for you by fixing errors and bugs and deploying the fixes in new updates. We have taken this as feedback and will definitely work on it 😊
Thank you!
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@realmitgupta
Hey,
You do not need to have an existing relationship with Jupiter to be able to get your hands on the Edge UPI Credit Card. You just need to join the waitlist through our website and our team will reach out to you with further details once you become eligible for the
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Hello Surya,
@SuryaBhaiIndia
Thank you for reaching out to us!
Our team has been revamping the Bullet app, which is our credit service product. Once the credit services is up we shall notify you.
Take care. Stay safe.
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@being_KumaranR
Hello Kumaran! We'd like to see how we can help. Please Dm us detailing the issue and we'll assist you further. Thank you.
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Hello
@krishnamgd111
Thank you for reaching out to us.
Kindly visit our page " " to understand our benefits.
Thank you.
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Hey
@umesuddin2504
,
We hear you. Please be assured that our team of experts is working together to develop an option suitable for the same. We will notify you as soon as it's live.
Please support us with your patience in the meantime.
Thank you!
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