@JoelAlhamdu Do not hesitate to contact us if you have a question or visit our Help Center via Mide, Jumia Customer Service.

@JoelAlhamdu We understand this might be disappointing news. However, we advise that you make use of our only available pickup station closest to you. We sincerely apologize for any inconvenience this may cause you.

@JoelAlhamdu Hello there, Thank you for choosing Jumia. We understand that you're concerned about your inability to view your preferred pickup location. We have recently made some changes to our services, and we're no longer able to fulfil orders for delivery to the Taraba.

@juiceeyjayy Hello there, Thank you for contacting Jumia. Apologies for this experience. Please note that you will need to follow our pages @ Jumia NG and @ Jumia Nigeria Help to initiate a DM. Enitan, Jumia Customer Service.

@klassik2k21 Once a resolution is made, you will be notified accordingly concerning your refund. We appreciate your understanding. Tife, Jumia Customer Service

@klassik2k21 Hello Ayiri, We sincerely apologize for the agents unprofessional behavior. Please note that at Jumia we do not condone such behavior from our agent. Be informed that an escalation has been sent to the appropriate and corrective measures will be taken to avoid recurrence.

@IsraelFabs_ Hello Israel, We are sorry to learn that you have an issue that is yet to be resolved. Please respond via DM with the details of your complaint to enable us to assist you better. We await your response. Adeh, Jumia Customer Service.

@dawnpatos Thank you for contacting Jumia Please check your DM, the response to this has been communicated.

@Phizzleofeko Hello there, We apologize for the experience. Kindly revert with your correct 10 digit order number via dm for further assistance. We await your swift response. Boluwatife. Jumia customer service.

@Phizzleofeko Hello there, We sincerely apologize for the experience you had with us. Please rest assured that we are continuously working to enhance our services and deliver a better experience each time. Could you kindly go to the pickup station on Monday to pick up your order.

@MfonUdoyo Hello there, We sincerely apologize for the inconvenience. Kindly revert with your correct 10-digit order number, email or registered phone number on your Jumia account via DM for further assistance. We await your response. Ebuka, Jumia Customer Service.

@FMutherfuc88907 Hello there, Thank you for contacting Jumia Nigeria. May I confirm what the issue is to enable me assist you further? We await your response Tess, Jumia customer service.

@PeterPeter37245 Do not hesitate to contact us if you have a question or visit our Help Center via We appreciate your patronage and we look forward to receiving more orders from you. Ebuka, Jumia Customer Service.

@PeterPeter37245 Alternatively, you can check our website to place your order using your Google Chrome browser. Please give it a try, and let us know how it goes.

@PeterPeter37245 Hello Peter, Thank you for choosing Jumia. Kindly be informed that this may be due to a systems glitch. May we suggest you try creating a new Jumia account?

@skymo08 Hello there, We are sorry to learn that you have an issue that is yet to be resolved. Please respond via DM with the details of your complaint to enable us to assist you better. We await your response. Adeh, Jumia Customer Service.

@gabrielDav32033 Kindly note feedback will be communicated to you when there is an update We assure you that this issue is being looked into, and a follow-up is being done to expedite the refund We greatly appreciate your patience and understanding Ngozi Jumia customer service

@gabrielDav32033 Hello Gabriel, Thank you for reaching out about your return/refund We sincerely apologize for the delayed resolution Please note that we are making every effort to resolve this issue as quickly as possible.

@HenryOnome6 For your privacy and security, please avoid sharing personal information like your phone number, email address, or order number. Unfortunately, we can’t access account details through social media. Please send us a DM with the specifics of your issue.