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Insta360 Support Profile
Insta360 Support

@Insta360service

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Think Bold. Insta360 official Customer Support. Feel free to send us a DM if you have any questions! Social Support hours: 9:30am-6pm (GMT+8)

Joined February 2021
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@Insta360service
Insta360 Support
2 days
@TheOnlyRyann @insta360 Okay. If you have any other issues later, you can contact us at our email service@insta360.com. Our technical support team will do their best to assist you. Thank you for your support and understanding!
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@Insta360service
Insta360 Support
4 days
Hungry for more #Insta360 Ace Pro 2 knowledge? We 👂 ya. Check these FAQs out and be on your way to stellar shots in no time 💯
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@Insta360service
Insta360 Support
4 days
Not sure how to make the most of your #Insta360 Ace Pro 2? We've put together these FAQs with everything you need to know about the AI action cam 🙌
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@Insta360service
Insta360 Support
4 days
@xorozcox5000 @TheRealBumbles @WindowsUpdate @Windows Hi, may we ask if the issue has been solved? If not, please feel free to let us know. You also can contact us via email [service@insta360.com]. Thank you!
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@Insta360service
Insta360 Support
5 days
@DamoPeter @insta360 Hi there, we sincerely apologize for the negative experience you had. Since we're unable to send you a DM, could you please send us one so that we can further follow up on your case? Thank you for your understanding!
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@Insta360service
Insta360 Support
5 days
5️⃣Finally, don't forget to master the Insta360 app! Use smart controls, filters, and gesture commands for the ultimate creative experience. Now you're ready to get out there and shoot!
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@Insta360service
Insta360 Support
6 days
@TirionOnTheHill @insta360 Sorry for the late reply. To better address the issue you mentioned, please DM us the communication details you had with our customer service team. We'll follow up and verify the situation for you.
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@Insta360service
Insta360 Support
8 days
@No_iow 😭Sorry to hear about your X3's Wi-Fi issues. If updating the firmware, performing a factory reset, and then restarting the camera didn’t help, please request a repair on our website. If it's confirmed as a quality issue under warranty, we’ll fix it for free.
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@Insta360service
Insta360 Support
9 days
@sialevya Kindly the info mentioned above via PM so we can better assist. Appreciate it.
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@Insta360service
Insta360 Support
9 days
@TalhaBasaran Thank you!
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@Insta360service
Insta360 Support
9 days
@sialevya @insta360 Hi there, we would like to know where did you purchase the X4 from? Kindly send us a PM with your proof of purchase and the camera serial number so we can assist you further. Thank you.
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@Insta360service
Insta360 Support
12 days
@mightybouch @insta360 Hi there, sorry for the inconvenience caused! Since we are unable to send you a DM, could you please send us one so that we can further follow up on your case? Thank you for your understanding!
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@Insta360service
Insta360 Support
12 days
@nick_enghardt @insta360 Hi there, sorry for the negative experience you had! May we ask which specific accessories the camera is used with? Since we are unable to send you a DM, could you please send us a DM so that we can follow up on your case? Thank you for your understanding!
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@Insta360service
Insta360 Support
16 days
@Halerq2 @insta360 Hi, may I ask if the issue has been solved? We are unable to send you a PM to better follow up on the issue. Could you please send us a PM? Thank you.
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