ID.me Member Support
@IDmeSupport
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6,561
Following
10
Media
1
Statuses
4,160
verifies consumer identity and group status in real-time so organizations can offer exclusive group promotions or discounts online.
McLean, VA
Joined October 2020
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@IDme
we are fully committed to ensuring equitable access. Read the blog post to learn more.
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We are IDme Support Representatives here to assist our members through the identity verification process.
Visit for the most up-to-date how-to guides, information articles, and troubleshooting resources.
Direct Message us with any additional questions!
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@SusanJa87930317
Hello Susan,
Thank you for contacting IDme. We are sorry to hear you are having trouble verifying your identity. We are happy to look into this for you. Can you please send a DM with the email on your IDme account? Thank you!
Social Response Team
2
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1
@Mr3five4
Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send us a direct message for assistance. We look forward to hearing from you. -O.C. IDme Social Response Team
0
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@WelchSherr99763
Hello! Please do not respond to the account offering assistance. They have been reported as fraud. If you need assistance from the Social Response Team, please send us a DM and we will be happy to help you! Thank you - IDme Social Response Team
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@RellBrown1
@ArizonaDES
@IDme
@Ann_Kirkpatrick
@gregstantonaz
Hi, Tierell! We understand the importance of getting verified. Please send us a DM with your IDme email + how we can help.
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1
@BEthyself33
Hi Brittany. We are happy to help! I see that a support representative has reached out to you via a direct message. Please follow up here for further assistance.
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@unemployed_fla
@VanessaBritoMia
Hello, we would like to encourage the use of our help site for additional information and answers to our most frequently asked questions:
There are also direct communications channels for all support inquiries. We're happy to help.
– IDme Member Support
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@AkuariaBoutique
@IDme
One of our representatives has followed up on your direct message to see how we can assist you.
2
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2
@Ryan60268677
@IDme
@VanessaBritoMia
Please do not share your personal details in the public space. Please send us a direct message and we would be happy to take a look!
1
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2
@PEltzholtz
@IDme
We have respond to your DM. Please return to your messages for further assistance.
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2
1
@mariah_mulaa
Hello Mariah,
We are sorry to hear that you have been having trouble with this process, we would be happy to help you. If you can kindly send us a DM with the email address tied to your IDme account, we would be happy to assist you further!
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@james_flagler
@MAaron38
Hi James,
If you still need help, please send us a Direct Message and we’ll help you through the process.
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@mccannyou1
Good Evening,
We are sorry to hear that you have not been contacted back yet. If you want to send us a Direct Message, we would be happy to look into the issue right away.
Regards,
IDme Social Response Team
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@_nikkivybz
Hi there!
I see that you have just gotten successfully verified! Please do not hesitate to reach out with any other questions or concerns.
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2
@TheRealJSantana
@AnnaForFlorida
@Hernand89747080
@VanessaBritoMia
@IDme
@FLDEO
Hi J. Santana,
If you still need help, please send us a Direct Message and we’ll help you through the process.
1
0
2
@everett780
Hi Everett,
We are sorry to hear you are having issues with your MFA, we would be happy to assist you. Kindly send us a Direct Message confirming the email tied to your IDme account and we'll be able to assist your further.
IDme Social Response Team
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@DroppinDiamonds
Hello,
It would be our pleasure to help you with your account verification! Please send us a Direct message that includes the email address connected to your IDme account so that we may assist you with this.
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1
1
@JoyAKennelly
Hi Ms. Kenelly,
Our sincere apologies on your experience. An agent will be reaching out right away.
3
1
1
@trixiegyrl11
Hi Eleanor! We can help you! Please DM us the email address associated with the IDme account so that we can assist further.
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@VanessaBritoMia
Hi Vanessa, we would love to hear from you about any trends you're seeing and information you have collected. We will connect with you in direct messages. Getting members verified and connected to their benefits is a shared priority.
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@gradyhanna
We are sorry to hear this. Please refer to our latest DM for support. Thank you so much.
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@A_quiet_rose
@IDme
Hello,
We are sorry to hear you are having trouble with the information on your IDme account and would be happy to assist you. Kindly direct message us the email address associated with your account so we can look into this for you.
-R.B.
IDme Social Response Team
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@harvilleandre15
Hello Andre,
If you are in need of assistance with your IDme account, please feel free to send us a DM including the email address connected to your IDme account. We are happy to help!
T, IDme Social Response Team
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@SteveLinian
Thank you for reaching out to us about this issue! Please send us a DM with the email address associated with your IDme account and we can assist you further.
A.A
IDme Social Response Team
1
1
1
@matson_mia
Thank you! We're glad to hear that! You are welcome to share your praise on our review platforms as well:
Google Reviews,
BBB Reviews,
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@williamCalland5
Hi again William, your account is currently under review & we are working diligently to help you complete the process! Thank you for your patience!
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@thesylvan
Good evening! I am sorry that you are having a hard time. We would be more than happy to help you. Please send us a direct message along with your email address associated with your IDme account. We look forward to hearing from you! Thank you!
- .
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@PEltzholtz
Hello,
We can help you! Please DM us the email address associated to your IDme account for further assistance.
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0
@josh32368978
@IDme
@FundtheFirst
Hello Josh! We are happy to help. Please send us a DM for assistance!
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@loriaustex
@IDme
Hi Lori,
We apologize for the delay in our response. I'd like to help resolve this issue. Can you please send us a private message, and a representative will be happy to assist! Thank you.
IDme Social Response Team
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@HippieChickTX
Hello!
Thank you for contacting .
We are sorry to hear you having issues with your account. Please send us a DM with the email associated with your account. We look forward to hearing from you!
Social Response Team
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@Rayan72970742
@IDme
Hi,
We would love to help and we are so sorry for the frustration. Please send us a DM so we can further assist you.
Thank you,
IDme Social Response Team
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@NadeauRaym12684
Hello Nadeau,
We'd be happy to help! Please send us a (Direct Message/Private Message) with the email address associated with your IDme account so that we may take a look into this and assist you further!
T-IDme Social Response Team
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@mskroyal
@IDme
Hello Kim,
Thank you for your feedback and for reaching out to us. We're sorry to hear that you're having a frustrating experience. A social media support representative has followed up with you via DMs and they will be able to assist you further. We hope to hear from you soon!
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@mariah_mulaa
Hello,
Thanks for reaching out. We see your message and our team is replying to you now. Thank you!
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@evainbrooklyn
We fully understand your concern, a colleague has reached out via Direct Message to assist you further.
LM
IDme Social Response Team
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@truekking
@IDme
Good Morning,
We have seen your message and it looks like on of our representatives has reached out. Please feel free to message us when you have a moment. We would love to resolve the matter for you.
Thank you,
IDme Social Response Team
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@Candice35952926
@FLDEO
@GovRonDeSantis
@VanessaBritoMia
@NewsGuyGreg
Hi, Candice! We are very sorry about your frustrating experience. Please send us a DM with your account email address and we'd be happy to look into this for you.
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@rockthehuman956
Hello,
We are sorry to hear that you are having trouble, we will be happy to help! Please send us a DM, including the email address associated with your IDme account, so we may take a look into this for you and assist further.
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@JTRuiz07315
Hello Jennifer! We are happy to look into this for you. Please send a DM to
@IDme
or
@IDmeSupport
for help.
1
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@VictorEbube14
@VictorEbube14
Hello there,
Could you please send us a DM with the email address on your IDme account? We would be happy to assist you!
IDme Social Response Team
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@daemiraa_
Hi! We recommend hopping in the queue early in the morning for the shortest wait times. Please send us a DM with your IDme email if you still need assistance.
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@NotoriousJAR
Hello,
Thank you for reaching out. If you require assistance with your IDme account, feel free to send us a direct message so that we may provide further assistance.
IDme Social Response Team
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@Leobolics
@VanessaBritoMia
Hi Leobolics, we're sorry to hear that you are still waiting for benefits. If you would like us to make sure everything looks good on our end, please send us a direct message with your IDme email. We would be happy to take a look.
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@wandaly67856109
Hi Wanda
We are glad to help you. I can see that our team is already messaging with you in private. We look forward to discussing your situation further.
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@GoogleMyrna
@IDme
Thank you for sending us this information! Please send us a DM for assistance!
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@n_armiento
Hi, Azalea! It looks like you were emailed a status update on May 18. We are happy to be messaging with you in our DMs.
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@AODOfficial2
Thank you for reaching out to us. We understand the urgency of your situation and we will do our best to get your issue resolved in a timely manner.
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@braindennis8
@MaryEllen74
Please do not reply to the tweet above as it has been marked as spam. Please contact one of the official IDme Twitter accounts,
@IDme
or
@IDmeSupport
, and we'll be more than glad to assist you.
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@SherwoodBrown13
Hello,
We can see that our team is corresponding with you privately in order to assist you with this matter. We look forward to discussing your IDme account further.
TL
IDme Social Response Team
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@Jesseca1019
Hello Jesseca!
We sincerely apologize for the inconvenience. Our security team has determined that your account will remain suspended due to suspicious activity. If you would like to discuss this further, please follow up with us via DM!
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0
@NalotAndOwlY
Hello! You do not need to complete verification to delete your account. You will need to complete multi-factor authentication(MFA) to sign in and delete your account. Please follow these instructions to delete the account:
IDme Social Response Team
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@JonathanCruet
Hey there, we’re happy to help. Please send us a DM (Direct Message) with the email address associated with your IDme account. Thanks! - IDme Social Media Response Team
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@dsg8tweet
@IDme
Hello Deepak,
Thank you for following up with us! It normally takes up to 15 business days for NJ DOL to process a verification once you have allowed consent for your IDme account to communicate with your NJ DOL account. Please DM us if you need help with your IDme account.
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@DhruvMehrotra
@Blake_Hall
It was absolutely our pleasure to assist you and your father. We appreciate you bringing the matter to our attention and your willingness to help your father. Don't hesitate to reach out in the future should you have any further comments, questions or concerns pertaining to IDme.
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@loriaustex
Hello Lori! Our team is still actively working to resolve your account issue. We appreciate your patience. In the meantime, do not hesitate to reach out to us via direct message with any questions, comments or concerns. We are here to help.
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@Someone02207451
@VanessaBritoMia
Hi. We're sorry to hear the review is still pending. We would be happy to make sure your IDme account is all-set. If you would like us to do this, please send us a direct message with your IDme email.
1
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@iamlolade744
@WaterboyLilCarl
@IDme
@ActionNewsJax
@NewsGuyGreg
@lanpartylife
Please do not reply to the account above; they have been reported as fraud. Only
@IDmeSupport
and
@IDme
are official IDme Support Accounts. If you have questions, please contact us directly or create a support ticket at .
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@dianamcqueen
Thank you for sending us a direct message! Please respond to our message at your earliest convenience so that we may further assist you.
-S.C.
IDme Social Response Team
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@jimmymeintel1
Hi Jimmy! We are glad to assist you! Please let us know via DM the email address associated with your account and how we can help.
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1
@I2Myers
To discuss you account further we will need you to send us a direct message. On our account page you will see an icon of an envelope. Please click on that icon to send us a direct message.
Thank you!
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@Cashoutlj
Hello!
As stated in our most recent DM and emails, our security team has determined that your account will remain suspended due to suspicious activity. Please reach out to your state unemployment agency for further assistance.
2
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@LeoraKitty78
@CA_EDD
@IDme
Hi ,
If you still need help, please send us a Direct Message and we’ll help you through the process.
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1
@ladysun1969
Hi Michèle,
We are truly sorry for your frustrating experience, kindly send us a Direct Message confirming the email tied to your IDme account and we'll be happy to investigate this matter further.
LM
IDme Social Response Team
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@monteycalmese
Hello Chamontey, We'd love to assist you with any account-related issues. Can you send us a Direct Message with the email address associated with your IDme account?
C, IDme Social Response Team
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1
@chill1_t
@VanessaBritoMia
@IDme
Hello Jeffrey! We see your message. A support member will be in contact shortly!
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@Dilectus_Dei
Hello! A member of our team has replied to your DM. Please reply at your earliest convenience. Thank you!
1
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1
@JamesTamecia
Hello Tamecia,
I have emailed you on the email address you provided. Please reply back to that email if you have any questions.
Regards
0
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1
@JearaDawn
Hello!
We'd be happy to help! Please send us a (Direct Message/Private Message) with the email address associated with your IDme account so that we may take a look into this and assist you further!
IDme Social Response Team
0
0
1
@Goldencat_2012
Hello Michael,
Thank you for reaching out! If you could please use the button below to send us a DM, and we will assist you promptly.
-SC
IDme Social Response Team
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@leonardbrooks01
Hi, again! Not a bother. Are you able to see if there is another reason why your FL account is locked? Your verification looks good on our end.
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@Joris_DLN
We are sorry to hear about your frustrating experience. We recommend you contact the IRS help line at 1-800-908-4184 between the hours of 7am – 7pm your local time.
If you have any questions regarding your IDme account send us a DM and we'll happily assist you.
1
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@Fantasi53997032
@Blake_Hall
Hi! Please send us a DM with your IDme email address and a summary of your issue. We will respond soon.
0
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@JanetNLove1
@IDme
Hi!
We would be happy to assist. Please send us a DM with the email address tied to your IDme account. Thank you!
0
0
1
@xoariyah
@Blake_Hall
@IDme
Hi, Ariyah! Please send us a DM with your account email address and we can assist you.
0
0
1
@Emma79021740
@Blake_Hall
Hi, Emma! We understand the importance of getting verified. Thank you for sending us a DM. We will respond soon.
0
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1
@erinclarkbiz
Hi Erin,
We're so glad to hear your issue is in the process of being resolved! Please let us know if you have any further account problems, and we'll be happy to help
IDme Social Response Team
0
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1
@RogerStolze
Please remove any images of your documents off of Social Media. If you are having any issues or questions regarding your account, please send us a DM!
Best,
IDme Social Response Team
0
0
1
@hskrblake
Hello Blake,
If you are having issues with your IDme account, we would be happy to help you! This step-by-step guide may help with the process: .
Please feel free to DM us the email address connected with your IDme account so that we may assist you further!
1
0
1
@shanbrown228
Hello Shannon,
I apologize for my misunderstanding. To clarify, you have already sent us a private message via Twitter under a different account "Lawrence M Brown", correct?
- IDme Social Response Team
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1
@_trapjames
Hi!
I see you were communicating with a team member via DM. Feel free to continue to ask for updates there. Thank you!
0
0
1
@DarcySloan8
Hello, we would be happy to help you! Please send us a DM with your email address associated with your account.
Thank you for your time, and we look forward to hearing from you! - Social Response Team
1
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0
@PhilipV20463738
You're welcome. We are glad we could help you! Thank you for your feedback, and we will forward your comment to the team. If you have any other questions, please feel free to contact us! - Social Response Team
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@KCA207
Thank you for sharing a pic of your screen. We'd be happy to help. Can you send us a DM with your IDme email?
0
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1
@pinky_lucas
@IDme
Can you DM us your IDme email address and when you first got in the queue? Please and thank you. 🙏
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@tjaxe
We are happy to hear this! Thank you for the feedback regarding the help desk. We believe in making something better every day. We will forward this to our Product team and ensure it is addressed.
Please feel free to contact us if there is anything else. You're welcome!
0
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@mosesja81931581
Hello,
Please do not reply to the account above; they have been reported as fraud. Only
@IDmeSupport
and
@IDme
are official IDme Support Accounts. If you have questions, please contact us directly or create a support ticket at . Thank you!
0
0
0
@esahrtee
@IDme
@Blake_Hall
Hi! We understand the importance of getting verified and would be happy to provide feedback on your account. Please DM us the email address tied to your IDme account.
0
0
1
@LarryJohnsonMa1
@thecatsred
@IDme
Hi Larry, we are sorry to hear about your frustrating experience and completely understand your concern. Kindly send us a DM with the email tied to your IDme account and I would be happy to help you.
1
0
0
@catclause
Hello,
Thank you for reaching out to IDme. Please close the clear your cache and cookies, start from a fresh browser. If you need further assistance, direct message us with the email address linked to your IDme account.
C IDme Social Response Team
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