Hiya
@Hiya
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Following
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We stop spammers, block fraudsters & enable businesses to connect with their customers again. See the news & insights on innovations that impact how we connect.
Seattle, WA
Joined August 2010
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Last Seen Profiles
Pinned Tweet
The State of the Call 2023 is here! We combined market research from consumers and businesses across Europe and North America with our data from more than 243B calls in 2022 to identify the latest trends across the voice channel. Get your copy:
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Extra, extra, read all about it: the 2022 State of the Call is out; voice is growing, unidentified calls are viewed as untrustworthy, fraudulent calls could be ruining your brand! Download the report here.
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Thanks, everyone! We apologize to those who received the "This is a test" notification earlier today. This was sent inadvertently and we have double-checked our process to ensure this does not happen again.
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While we've been working hard to protect you from spam callers, Hiya iOS can NOW protect against spam text messages!
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We're pleased to announce a new round of funding, which allows us to provide a greater phone experience worldwide!
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We spoke to CBS Evening News with Jeff Glor about how our data shows that robocalls made to consumers reached an all time high in 2017, growing 76% to 18 billion. This makes us all the more motivated to protect our users.
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BE PREPARED for IRS scammers! Get a refresher on how you can proactively protect yourself from becoming a tax scam victim!
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The Hiya Voice Performance Platform stops spammers, blocks fraudsters, and enables businesses to connect with their customers again. Watch the video and learn more at .
#cx
#voice
#contactcenter
#speechanalytics
#voiceanalytics
#VoC
#customerexperience
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Hiya was featured on
@cbsthismorning
last week as the service that powers AT&T’s solution to spam protection. The story also touched on the ongoing "robocall" issue, with commentary from the Chairman of the FCC on how the Government is reacting.
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Hiya is proud to be one of 15 companies selected by global telecom operators who represent over 3 billion subscribers in over 50 countries! Thank you,
@telecomcouncil
!
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Out of AT&T's 5,000 vendor suppliers, only seven were honored for their hard work over the past year. We are proud to partner with
@ATT
to provide the industry's most effective protection against unwanted calls!
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Thanks to the
@nytimes
for calling attention to both Hiya and AT&T Call Protect in this important article! How to Block and Report Spam Calls and Text Messages
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Received a call that looks almost exactly like yours? It's the Neighbor Scam and if you've been a victim, we want to hear your story!
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When it comes to branded calling, Hiya has you covered with the largest and fastest-growing global calling solution. Hiya Connect provides accurate identity to over 400 million users across the world.
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We’re excited to announce our new partnership with Telenor Norway to strengthen the fight against fraud and nuisance calls! Telenor Norway will become the first major European carrier to partner with an intelligent call protection service.
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How can carriers protect their network and their subscribers simultaneously? Hiya and Ericsson’s partnership offers integrated Call Qualification services, which protects a combination of 5G, 4G, 3G, and 2G networks.
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We’ve been named the 86th fastest-growing company in North America on
@DeloitteTMT
2020 Technology Fast 500! This is our first year of eligibility for the
#Fast500
, following four consecutive years of triple-digit revenue growth.
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People say the Do Not Call Registry isn’t doing its job if they're registered & get scam calls. That's NOT its job.
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Learn more about spam calls and how Hiya can stop them!
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We’re excited to announce the extension of our strategic partnership with Samsung to 2025! Hiya will continue to power Samsung Smart Call and deliver Hiya Connect to hundreds of millions of Samsung devices worldwide.
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If you've been a victim of the "Free Cruise" scam you could be eligible to receive up to $900! Check it out:
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Today, we’re excited to announce the launch of Adaptive AI––a new capability of Hiya Protect that marks the industry’s first self-learning system that proactively hunts and shuts down illegal callers in real-time. Read more about Adaptive AI at
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Hiya stands for equality and justice for all. The events of the past several days underscore the need for us all to combat the violence and racism faced by black communities today.
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In our new 2021 State of the Call Report, we combine our insights from 150 billion calls with third party market research of more than 300 businesses and 2,000 consumers to uncover the top trends in voice. Read the full report here.
#SOTC
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Join Adam Kummer, Director of Sales, and Tyler Wonderlic, Senior Director of Customer Success, for a webinar on the State of the Call for Canada 2022. Learn how businesses and consumers are impacted by rising fraud and spam.
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We’re honored to be named one of the 100 Best Companies to Work For by
@seattlebusiness
! It’s our 3rd year in a row on the list and we’re so grateful to our team for making Hiya such a great place to work!
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Come join our CEO
@algard
discuss the trends in our latest Webinar.
Hiya analyzes more than 13 billion calls each month and recently conducted a market survey of consumers and businesses to give you the full picture of the state of the call in 2021.
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Stop spammers no matter what phone numbers they use. Enterprise Caller Scoring stops number rotation from being an effective practice for legitimate companies to avoid spam labeling.
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Spam Filters: What High Volume Callers Need to Know | Hiya
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AT&T Extends Call Protection to More Customers Through Suspected Spam and Fraud Alerts
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We're proud to now protect
@Cricketnation
customers from spam and fraud calls! Learn more about the new Cricket Call Defense service at
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How to stop spam calls for good from
@readersdigest
(hint: 👋)
✅Most comprehensive app on the market
✅Custom + auto blocking
✅Massive database of user reports
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A scammer calls, pretending to be a grandchild who is in trouble. They say they’ve been are in trouble and need money right away. This is the Grandparent Scam; it is on the rise and costing elderly Canadians thousands.
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We’re honored to be named one of the Best Companies to Work For by
@BuiltIn
! Our team has grown rapidly over the past year & we’re grateful to our employees for keeping Hiya a great place to work. Read more & check out our open jobs!
#2021BuiltInBest
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Congratulations to our friends at AT&T on the release of their new AT&T ActiveArmor mobile security app for Spam Call Blocking, Breach Reports, and more. We just got our SMS notifications to download the app. It’s a great app and check it out!
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Thank you Chairman
@AjitPaiFCC
for the great leadership you've shown in the FCC's fight against robocalls!
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The Hiya story has evolved over the past four years and today we launched our new website to better reflect everything that we do. See the Hiya story for yourself on our new website that's much easier to use (and look at!)
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"This month, we’ll hopefully take an important step toward combating [unwanted robocalls]." -
@AjitPaiFCC
Fantastic; you know we're onboard!
The FCC is on the move! Here's what we will be voting on at our March 23 public meeting, and why it matters.
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Spain receives more spam calls than residents of the United States. Now, Pepephone, a MasMovil company, becomes the first carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to its customers. Click the link below to learn more.
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Last week, the largest providers in the US implemented STIR/SHAKEN to combat illegal phone calls. How will this impact the industry? And will we start receiving fewer spam and fraud calls? Read more about the new FCC mandate:
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How Enhanced Caller ID Helps Your Contact Center | Hiya
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We’ve been named one of the fastest-growing companies in North America on
@DeloitteTMT
2021 Technology Fast 500! This is our second straight appearance on the list following five consecutive years of triple-digit revenue growth.
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For those who updated to the new version on iOS, please give these steps a try & let us know if they work. If not, on what step did it stop?
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iPhone or Android? How do you Hiya? Check out the perks Hiya provides to your phone!
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If a recorded message offers to sell you health insurance, it is all right to feel a little suspicious. Learn how carriers can look after subscribers with the power of Hiya Protect.
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We've teamed up with
@TelenorNorge
to protect their customers against fraud calls, like the recent attack from North Korean numbers that targeted Norway on Wednesday. Read more from
@vgnett
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Great to see Hiya included on this list! Thanks
@LarsFNielsen
&
@balderton
for the mention!
Tech investors love these 17 startups driving the work-from-home revolution into 2021
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Team Hiya is excited to welcome 3 great additions:
@salesforce
President and CMO Sarah Franklin has joined our Board of Directors, Aaron Martin has joined as our new CFO, and
@voyagercapital
Managing Director Bill McAleer has joined as a board advisor.
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Excited for today's
#GeeksGamingforGood
Rocket League Tournament! Even more excited to play in support of Community Roots Housing! Tune-in at 2PM PT to cheer us on!
#GeeksGamingforGood
: Team Hiya from
@Hiya
will compete in the one-of-a-kind Rocket League tournament TOMORROW (July 8) from 2-5 pm.
Join the experience at , or cheer on your favorite team by tuning-in to !
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We did it! We've been named as one of The Best Companies to Work for in Seattle!
#hiyalife
#hiya
#seattle
#wa100best
#startuplife
#hiringnow
#hiringnow
#joinusnow
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We are proud to be mentioned on the Today Show this AM as a solution to this endless problem!
Government sues alleged robocallers — here’s how to deal with those annoying calls
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It’s critical that the branded caller ID solution provider you choose has a process to ensure the companies they work with are legitimate. Hiya thoroughly researches and vets every business that wants to use its branded caller ID solution.
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Say Hello to Hiya!
@Whitepages
Caller ID is setting off on its own as a new company,
@Hiya
. Man, are we excited!
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Join us while we talk to Hiya’s Manager of Product Management! Patrick Rea will address key factors that carriers need to consider regarding branded caller ID solutions. Wednesday, Oct. 19, 2022. 11:30 a.m.–12:30 p.m. Eastern Time. Click below to register!
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Want to join us in our quest to rid the world of illegal robocalls? Meet the team and hear about our open positions
@BuiltInSeattle
's Top Companies Hiring event on 10/15 at 5:30 PM at AXIS Pioneer Square.
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About 62% of people receive spoofed calls pretending to be reliable organizations. While it may be an old tactic, it remains one of the most popular methods that fraudsters use to extract valuable information.
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38% of consumers say that they will never answer an unidentified call. This can prove highly problematic to enterprises that depend on outbound calling to close deals. Download Hiya’s State of the Call for Sales 2022 for more information.
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What's it like to work at Hiya? Check out
@BuiltInSeattle
to hear firsthand from our team
#Hiring
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The FCC (and Hiya) are cracking down on harmful scam and nuisance calls. Stay savvy and stay safe by ascertaining TCPA compliance. Click the link below for more information.
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Are you wondering why some of your business's calls are getting flagged as spam? Don't worry, we've got the answers—and solutions—you're looking for:
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Hurricane Ian mobilized relief organizations and first responders everywhere. Unfortunately, according to Hiya's data, with selfless volunteers comes the inevitable and inexcusable scam.
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First Call Resolution (FCR) measures how often a sale is closed on first contact. Resolving an issue or making a sale on the initial call provides a huge boost to productivity.
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April was a crazy month for spam calls, but don’t worry Hiya has your back. We captured nearly half a billion unwanted calls in a single week. For more on this incredible achievement, be sure to check out the link below.
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We are proud to announce that Hiya has been named one of
@seattlebusiness
Magazine's 100 Best Places to Work in 2019! We have over 25 openings in Seattle, London and Budapest. Come join the team!
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The FCC is looking out for our best interest by adopting new robocall rules
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Is your branded caller ID solution secure? Our webinar with Patrick Rea, Manager of Product Management, is now live! Click the link below to register and join!
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The voice channel has been bombarded with nuisance calls and spam. Join Alex Salkin, Senior Product Marketing Manager, and Brian Cantor, Principle analyst at CEI, as they discuss the state of the call for services in 2022. October 27th. 10am EST.
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We are so thrilled to announce the launch of Hiya Branded Call Intelligence. This full suite of call delivery and performance analytics is designed to assist in making data-driven decisions. Click the link below for more information.
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80 million calls in three days: a look into the phone scammer lifecycle
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The Hiya network has surpassed 200 million users worldwide! Today, we shared news of new OEM integrations, making Hiya's Branded Call and Secure Call available on smartphones using Google’s Phone App and Samsung smartphones globally.
Learn more at
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For all the time and money, call centers spend monitoring KPIs, many are working blind regarding control and visibility AFTER the call is placed. See how robust after-call analytics can help you improve your most important KPIs.
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With one of this year's biggest gift-giving holidays just around the corner, so comes one of the year's biggest scamming seasons. Reading up on Q4's holiday scam calls to make sure your business is protected this holiday season:
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Swindle the swindler! A grandma realized she was being scammed, so she took matters into her own hands. Read about her victory here!
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