@RogerArsenal Hi Roger, We can help you if you can give us an idea of any issues that you are having also if you can DM us your name, address and email we can look into this further for you ^regards Carole

@davesobratty HI Dave, I am sorry however we have no update on this as yet. ^Regards Carole

@doubledutch13 Hi John, I am sorry that your having issues, if you can DM us your name, address and email as well as your new mobile number we can get this updated for you ^Regards Carole

@Northeastred Hi Nigel , let me help you with this, can you send over a Private Message with your account details, (address including postcode, email used for Hive and name on the account), kind regards, David

@_LannyWalker Hi Lanny, there isn't any issues with the app at the moment, let me help you with this, can you send over a Private Message with your account details, (address including postcode, email used for Hive and name on the account), kind regards, David

@Jimmyeatjimmy1 Hello, we can lend a hand. Can you DM some account details please? We'll need your full name, full address including postcode, and email address. If you have any other supporting information (dates & times, screenshots/screen recordings etc), please also send that on. Thanks, ^RD

@2308spike Hey Spike...we'd still need a DM either way... ^RD

@2308spike Hi Spike, If you would like assistance with this please DM us your name, address and email ^Thank you Carole

@jo48004 Hi Laurence, can you DM us your name, address and email and we can look into this for you please ^Regards Carole

@MAnneAmbrose1 Hi Margaret, yes I'm human, don't worry about that! When you're feeling up to it just drop us a message and we'll help you, Kind regards, David

@MAnneAmbrose1 Hi Margaret, if there's anything I can help with, just drop us a Direct Message with your account details and description of the issues you're Having, kind regards, David

@iyonceflame Hi India, yes let me help, can you reply via Direct Message with your account details (address including postcode, email used for Hive and name on the account), can you also confirm which device/s you're having issues pairing. Kind regards, David.

@K_t66 Hi Miss H, the old hub will need to be removed from your account before the new one can be added, we can do that for you. Can you reply via Private Message with your account details, (address including postcode, email used for Hive and name on the account) kind regards, David

@fernando_dasith Hi Dasith, I am sorry that this has not been credited as yet. Can you confirm that your January bill has been run as yet, as it will not show via your British Gas app until the bill has been run and issued. If you can DM us we can investigate further ^Regards Carole

@ruthm4x Hi Ruth, Thanks for confirming this has been done, can you DM us your name, address and email so we can look at this further for you please. ^Regards Carole

@SirManUtd7 It's really personal preference, if one area is usually cooler, I'd put the thermostat there, otherwise the thermostat would reach its target temperature quicker and the cooler area wouldn't heat up, kind regards, David

@mallett1984 HI Michael, let me help, can you reply via Direct Message with your account details, *address including postcode, email used for Hive & name on the account), kind regards, David