This new blog takes a look at what industry authority
@RoyAtkinson
predicts for the CIO Agenda in 2023, along with a look back at his 2022 predictions & what became of them.
#EX
#ITSM
#ITXM
#CIO
At our ITXM Summit.
⭐Gain invaluable knowledge from industry experts and leaders from human-centric IT organizations.
⭐Learn how to enhance employee experiences and drive business success through IT experience management.
#ITXM
#ITSM
#CIO
#EX
"In many ways, your IT organization’s investments in
#AI
,
#ESM
, and Value Creation will likely be suboptimal without the insights of experience data." -
@StephenMann
#ITXM
#ITSM
Your organization needs ITXM, but senior management isn't convinced it should be spending time, effort, and money measuring and managing it? Here,
@RoyAtkinson
details how you convince them.
#ITXM
#CIO
#CEO
#ITSM
Incorporating end-user experience data in workflows can drive a happier and more productive workplace. But how do you do it successfully? Get all the advice you need from Aimee Burnham on September 18th.
Register now:
#ITXM
#ITSM
#ServiceDesk
#DEX
This new blog post, from industry authority
@stephenmann
looks at the state of the ticket bouncing problem from an end-user perspective, and shares actions that will help your IT service desk to relieve it.
👇
#ITXM
#ITSM
#EX
#ServiceDesk
As we celebrate our 10 year anniversary 🥂 it seemed only right that we take a look back at the history of ITXM.
This blog covers some early employee-experience-related changes, ITXM in 2024, & a glimpse into the future 👇
#ITXM
#EX
#ITSM
At our upcoming ITXM Summit Prashant Aurora will discuss the strategies and practices that
@PepsiCo
used to streamline its IT services and enhance the end-user experience.
Register here to hear their success story and tips 👉
#ITXM
#ITSM
#CIO
#ServiceDesk
There is much connective tissue between various ITSM trends, and it is, in fact, experience management that ties all the other key ITSM trends together, says
@stephenmann
. This blog explains how.
#ITSM
#AI
#ITXM
#ESM
Eeeek we are ✨THRILLED ✨ to announce our upcoming Virtual ITXM Summit on 18th September featuring jam-packed sessions on topics such as XLAs, Transforming IT, MSPs, & Decision-Making.
Sign up here 👉
#ITXM
#XLA
#ITSM
#ServiceDesk
#CIO
The larger the company, the more time end-users perceive losing with each incident. In comparison, employees of smaller companies perceive losing 1 hour less per incident when compared to the largest enterprises. Find out more:
#EX
#ITSM
#ITXM
In this episode, we delve into the world of IT experience management with Sami Kallio, CEO and co-founder, and Sakari Kyrö, ITXM lead and product strategist at HappySignals. We explore the critical problem HappySignals solves by integrating experience data into IT
Exiting news! HappySignals becomes a strategic tool for
@Computacenter
in the launch of their new Sentiment Benchmarking Service and as a rich source of information into their XMO (Experience Management) Services, enhancing the relevance of XLAs for IT.