Home Depot Customer Care
@HDCares
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11,167
Following
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Media
3
Statuses
58,333
Here to help you get more done. The @HomeDepot 's Customer Care Team, responding 8-5 EST, Monday-Friday.
Atlanta, GA
Joined December 2010
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@DJRAGE_PSFL
Hello, thank you for your interest in shopping with us. Please visit us online at for the complete list of our doors. If you need further assistance, please reach out to your local store or our Online team. Thank you and have a great day. -Kayla
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@kirstiealley
Hi, I'm disappointed to hear about the experience your friend had with their major appliance order. We expect our customers to be met with paramount service. I'm here to help. Please DM me with your friend's contact information and the order details. -Shandra
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@GTWScar
Hi, thank you for reaching out. We understand your disappointment. It is our goal to provide our customers with merchandise that meets and exceeds their expectations. Please DM us with your order number, phone number, and email associated with the order. We want to help. -Sarah
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@Aztecross
Hi, we strive to provide excellent customer service, and we never want to hear that our customers had anything but a great experience. Can we address this and make it right? Please send us a DM with more details so that we can look into this. -Iesha
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@Mark_Sheppard
@Citibank
Hi Mark, this is not the experience we want any customer to have. Can you DM us your preferred phone number, and we’ll give you a call to help resolve this?
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@WmMallon
Hi Will, it seems you experienced difficulties with a delivery from us. If you'd like our assistance, please send us a DM with additional details. -Janie
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@pjain
Hi Pankaj, typically, you are notified via email when an order is cancelled. Please DM us with the full name associated with the order, the order number, and email address. We’ll be happy to research. -Andrea
0
0
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@OsamaAlani_LTC
Hi Osama Alani LTC! Please send your suggestion to Customer_Care
@homedepot
.com. This will give us the ability to bring this to the attention of our Leadership.-TeamCare
0
3
8
@luisafzambrano
Hello, you can learn more about this particular home by clicking the link here: . -Kaitlyn
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@tinastullracing
So sorry! All gas powered mowers have a 30 day return policy. If not working, we'd advise returning. -TeamCare
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@mrsccramer
Please email your contact info, order number, and details to teamsocial
@homedepot
.com, so we can assist you. -Team Care
1
1
8
@BrettRWoodcock
Looks great on the patio, Brett!! Enjoy it & thank you for shopping with The Home Depot! :) -Nicki
0
1
8
@cbaccus
Hi Chris, thank you for contacting us. We value you as a customer and want to keep you happy. Please DM us with your order number, full name, and phone number associated with the order if you need further assistance. -Nicole
0
0
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@MiloVentimiglia
Thx for the positive feedback. If there's anyone we need to recognize, email the details to TeamSocial
@homedepot
.com.
0
0
8
@darren2point0
Darren, What store did this happen at? Please email me at teamsocial
@homedepot
. I'd like to look into it.-Chris
0
13
7
RT
@prodigalmedic
Hi Tim! We would like to apologize for this level of service.. Please send details to Customer_Care
@homedepot
.com. You may also contact Customer Care at 1-800-466-3337; option 7.-TeamCare
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@papic0hiba
Hi AJ! We would like to apologize for this inconvenience! Please send your feedback to Customer_Care
@homedepot
.com. This will allow us to bring this to the attention of our Leadership.-TeamCare
16
1
5
@MattHomeDepot
How adorable! Congratulations on your new bundles of joy. Enjoy your time, and we'll see you back in the aisles soon!
0
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@chompl141
Hi Cory, I understand your expectations were not met. This is not the experience we want for our customers. I'm here to help. DM information regarding this experience. -Jessica
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0
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@cfparma16
Hi Chris, we appreciate your feedback and concern regarding our store's bike racks. Could you please send us a DM with more details about the specific store location you're referring to? We want to ensure a space for our bikers. -Kaitlyn
0
0
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@katevukasin
Kate, we would be glad to notify the Store Manager. Please send us the details to TeamSocial
@homedepot
.com. -TeamCare
0
1
6
RT
@rsm
Thank you for bringing this to our attention! Please send details to Customer_Care
@homedepot
.com. This will allow us to properly address this matter.-TeamCare
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0
5
Hi, it looks like you're trying to reach
@HomeDepotCanada
. Please DM them the name, address, phone, and order number, so they can get to the bottom of this. -Crystal
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0
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@momma_spoops
Hello, Halloween is such an exciting time of year for us. Currently, we don't have an ETA for the 12 ft. skeletons. I recommend checking our website and viewing your local store ad at regularly for updates. -Ciara
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@ErikRivera
our paint associates have spectrophotometers for precision color matching. Next time just bring
@JimGaffigan
with you.
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@astrobassball
Hello Taka, I'm disappointed to hear that you've experienced this. This isn’t the level of service we strive to provide. I would be happy to look into this for you. Please provide me with the full name, order, and phone number associated with the order via DM. -Demetria
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@stephanbajaio
Thanks 4 the shout out! We'll b sure 2 get this 2 Norwalk manager so Hugh can be recognized 4 going above & beyond :) -Nicki
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@ASFleischman
Hi Andrew, thank you for contacting us. We will be happy to assist you on this matter. Please DM us, so we can discuss what we will need from you and your mother. -Nicole
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@LisaVery29
I know your expectations weren't met and this certainly isn't what we want. I'd like to take a look into this. Send us a DM with your order number to get started. -Brittany
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@cupofblasian
Hi, I get how this is upsetting to you, and I'd like the chance to make this right. Please DM me your order number, full name, and phone number. -Mariah
0
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@Cheeseboy22
Oh no. Which location was this? We invite you to speak with our Customer Care Team by calling 1-800-466-3337, or email Customer_Care
@homedepot
.com so we can address this properly.
0
0
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@OnepegMG
Hi, thank you for reaching out to us. I would like to look into your concerns more. Please send a DM with your full name, billing/shipping address, and order number. -Chloe
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@nush_patel
Oh no! Please send product details/contact info to TeamSocial
@homedepot
.com so we can look into this. -TeamCare
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@johnson_sly
Look at that girl power! Great job team! Thank you so much for sharing.
-TeamCare
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@OctoberLegend
Hi Katie, Halloween is such an exciting time of year for us. You can expect to see Halloween decor in stores at the beginning of September. I recommend checking the website regularly for updates. If you're looking for a specific item, DM me with a description. -Court
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@jim_not_james
We’d like to address this matter properly. Pls send add’l details/contact info/tweet to TeamSocial
@homedepot
.com.
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@RIVetsDirector
@ChrisCallahanRI
@GovRaimondo
@RIEOHHS
@vfwpost152
@OSDRI_Vets
@RIMOzero6
@TimHoranNG
@Urena
Thanks so much for sharing. It's great to see our stores giving back to the communities they serve!
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@janewells
So sorry! Let’s make this right. Please send job details/contact info/tweet to TeamSocial
@homedepot
.com for help.
0
0
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@KayleeeCooperr
Kaylee, Thank you for sharing! We're glad our team has been so helpful for you. -TeamCare
0
1
4
RT
@HDCares
@jackhorne0579
Please reply to this DM with your email address so we can ensure we received your email. -TeamCare
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@tyler_casalini
Tyler, Thank you for the kind words! We're glad to hear about the excellent service Jeff provided. -Chris
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@cristinapalumbo
Hello, thank you for contacting us. We value you as a customer and want to keep you happy. Please DM us with more information if you need assistance. -Herbert
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@WWMBlogger
First aid kits are handy! Thanks for joining us! We hope to see you next month! Enjoy the rest of your weekend! :) –TeamCare
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@The_Other_Otter
Hi Diego, the actual dimensions of a 2 in. by 4 in. stud is 1.5 in. by 3.5 in. due to the milling process. -Victoria
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@ultrajaynor
Did you order from our website? You may speak to our Online Team regarding this matter by calling 1-800-430-3376.
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@marchorowitz
Marc, please send your contact information and tweet to TeamSocial
@homedepot
.com. We would like to look into this. -TeamCare
0
1
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@iScottWest
Please send your contact information, order #, and tweet to TeamSocial
@homedepot
.com. We would like to look into this. -TeamCare
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@AlyssaM_InfoSec
Hi Alyssa, we appreciate you taking the time to reach out to us. We value our customers' feedback and want you to be happy. Please feel free to DM us if you need any further assistance. -Nicole
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@benton_harper
Unacceptable! Pls send add’l details/contact info/tweet to TeamSocial
@homedepot
.com so can look into this.
0
1
3
@esa_raybans
Please send your contact information and details to TeamSocial
@homedepot
.com. We would like to look into this. -TeamCare
0
0
3
@feetOFFtheTABLE
Hi Casey, I realize how frustrating this must be. I’d be happy to take a closer look. Send me a DM with your order numbers, full name, and phone number to get started. -Court
0
1
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@Natawhee
We'd like further insight regarding ur visit. Pls send add’l details/contact info to TeamSocial
@homedepot
.com. -TeamCare
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0
3
Hello, I've reached out to our business partners regarding your order. They will contact you directly with an update. Please allow three business days for return communication from our business partners. -Demetria
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@TweeterTweaker
Thanks for bringing this to my attention. Upon clicking 'Delivery Options' it displays the arrivals as an estimate depending on the shipping option selected. I understand you wanted your item in a timely manner. Please DM if you still need assistance. -Ivana
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@HiddenCash
Please send add’l details/contact info to TeamSocial
@homedepot
.com so we can address. –TeamCare
0
0
3
@ElieNYC
Hello Elie, we want shopping with us to be easy, and it appears that we've missed the mark. Please DM your order number and the associated phone number, so we can further assist you. -Victoria
0
0
3
@ryanfoland
Hi Ryan! We apologize for this incident taking place. Please send details and contact info to Customer_Care
@homedepot
.com. We will be sure to further investigate this matter. Please include date, time and contact info.-TeamCare
1
1
1
@ClintStoerner
Hi, we are disappointed to hear that you are having issues with your order. Please send us a DM with your order number, first and last name, email address, and phone number. We will be happy to look into this for you. -Chynna
1
0
1
@LEGIQN
Please send your contact information and tweet to TeamSocial
@homedepot
.com. We would like to look into this. -TeamCare
0
0
3
@carlywaddell
Hi Carly! We would like to apologize for the overall inconvenience you have experienced with your order. Please feel free to send details to TeamSocial
@homedepot
.com, this will allow us to properly address this matter for you.-TeamCare
0
0
3
@RealBond7
Hi, we understand how this can cause some frustration. We try to do our best to make sure items are available in all locations and online. We value this feedback and will share it with leadership to make improvements on product availability. -Meredith
1
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@SuamicoElem
Hey there Cole! You're looking great in your Home Depot gear! Enjoy the game! -TeamCare
0
1
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@santos1pp
Perfect picture! Thank you so much for spending your morning at the Kid's Workshop! Hope to see you all next month! -TeamCare
0
1
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@GoTiger15
Type "paint rebate" in the search box on and you can view the current promotion for paint. -TeamCare
1
0
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@heyitszareth
HAPPY BIRTHDAY TO YOU!!!!! We hope you enjoy your day and time shopping at your local Home Depot! Have a great day!! -TeamCare
0
1
3
@StoneyD
Hello, we understand. If the order was delivered to the wrong address it must be canceled. We'd be happy to look into the available options. Please DM us your full name, email address, order number, and delivery address. We look forward to hearing from you. -Vanick
0
0
1
@LarryCalderon28
Hello, I understand you are searching for rope and stepstools, and I am here to help. Please DM me with your ZIP Code, the type of rope, and the size of the stepstool you need. -Ciara
0
2
2
@RSGuajardo
Thanks for sharing, Rosanna. It's great to see our stores playing a role in the communities they serve. Have a great day!
1
0
3
@DannoActon
Hello, thank you for reaching out to us. This level of service is certainly not what we strive for, and we regret any inconvenience this has caused you. Please DM us for information regarding your issue. -Brittney
0
0
1
Hi Douglas, thank you for bringing this to our attention. We understand your concerns and would like to help. Please DM us with your order number, delivery address, and phone number, and we can look into this for you. -Claude
1
1
2
@ninehalo369
Hello, thank you for contacting us. The Military Discount does not apply to value priced items, so it would not apply to clearance items. You may find more information via the following link: . -Aquilla
1
1
1
@Jennteichert81
Hello Jenn, thank you for reaching out to Customer Care. I understand how frustrating the automated system can be, however, Home Depot doesn't have access to your account with Citibank. -Taquana
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0
2
@editoremacb
Hello Elizabeth, you've come to the right place. I can look into this for you. Please DM me your order number. -Vanick
1
0
2
@Veronicatxoxo
Please send your contact info and order details to TeamSocial
@homedepot
.com. We would like to look into this. -TeamCare
0
0
2