HeritageCustomerCare
@HBCustomerCare
Followers
2,571
Following
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Statuses
5,539
Heritage Bank Customer Care for complaints resolution and inquiries.
Lagos, Nigeria
Joined August 2017
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Hello Leo Oyebanji, thank you for contacting us. We sincerely regret the inconvenience this experience has caused you. Rest assured we are working assiduously to ensure optimal utilisation of the HB Padie application.
@HBCustomerCare
this bank needs to improve their internet service delivery, people can't be doing transactions and it will not be delivered even at the very point of the night when traffic is so low. It's disturbing when you can't meet up with your competitors
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Hello Olayiwola Saheed Dolapo, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response was initially sent to your DM requesting your account details. Kindly respond to the DM to enable us investigate the challenge accordingly.
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Hello
@Ladi_Dairo
, we have made unsuccessful attempts to reach you via telephone. Kindly send us a DM to enable us engage you further regarding your complaint. All inconveniences are regretted.
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@andyRoidO
@heritagebankplc
Hello Andy Obuoforibo, thank you for contacting us. We appreciate your feedback regarding one of our Staff.
We wish to reaffirm that your satisfaction is of utmost importance to us and we remain committed to providing exceptional service at all times.
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Hello... Trust you are having a good day! Tweet at us with your complaints and enquiries. We are here to serve you.
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@SholaSenate
@TBlazejr
@DrJoeAbah
@heritagebankltd
@officialEFCC
Hello Okwuayanga Uchenna, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your mother’s account details and a telephone number she can be reached on, to enable us investigate accordingly
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Hello Iwezu Joy, thank you for contacting us. In order to serve you, please send us a DM with your account details and the Experience Centre (branch) visited. All inconveniences are regretted.
@HBCustomerCare
hi, I downloaded your HB Paddie app at your customer care desk yesterday afternoon and I was told I will receive a pin within an hour. Since then I haven't gotten the pin and I am unable to utilize the app.
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Good evening, we are here to attend to any complaint or enquiry you may have. Please tweet at us and we would respond.
#HeritageBank
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It's a beautiful Wednesday morning and we are here to delight our esteemed customers. Tweet at us with your enquiries and complaints.
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@Longevity_Dan
@heritagebankltd
2/2 Rest assured, your suggestion regarding the creation of a branch in your location is noted and would be duly considered.
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Hello Rhymes, thank you for contacting us. Please send us a DM with your account details to enable us assist you with your request.
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@annmine
@heritagebankplc
Hello Beddings&Duvets
#The
One Not Forsaken, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@yomisaint
@heritagebankplc
Hello LSF Abayomi Adebayo, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account number to enable us assist you. 1/2
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Hello David Kezi, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account details to enable us assist you further.
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@ClementAlbanFel
@csm_ng
@cenbank
@heritagebankltd
Hello Clement Alban Felix, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@_officialomota1
@UBAGroup
@cenbank
@heritagebankplc
Hello Adeoye Adetola, thank you for contacting us. Please send us a DM with details of your complaint to enable us investigate and assist accordingly.
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@AdabaaleI
@heritagebankplc
Hello The girl called hadazzer, thank you for contacting us. We appreciate the feedback and kind words. Please send us a DM indicating the type of account (savings or current) you want to open, to enable us advise you accordingly.
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@Chidinm98875847
@cenbank
@heritagebankplc
@ICPC_PE
@officialEFCC
Hello Chidinma Peace, thank you for contacting us. We deeply regret the inconvenience experienced. Please send us a DM with your account details to enable us investigate and assist accordingly. R.O
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@olamipapa
@heritagebankplc
@cenbank
Hello Olamide, thank you for contacting us. We regret the inconvenience experienced. Please advise the Heritage Bank account holder (your Fiancee) to contact us for further assistance regarding the complaint. E.O
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@BennethNwankwo3
@NigeriaRenew
@heritagebankplc
Hello Benneth Nwankwo, we regret the inconvenience experienced. Please provide the following information via DM to enable us assist accordingly:
Account number
Transaction amount
Beneficiary’s details (account name, account number and bank)
Experience Centre (branch) visited^^Y.E
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@itz_abdullahibu
@heritagebankplc
Hello Abdullahi Bukar, thank you for contacting us. Please be informed that a response has been sent to you via DM. VM
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@FSA_picca
@cenbank
@TundeIrukera
Hello Mr Solar Inverter, We sincerely regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
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Hello...Trust you are having a good day! Tweet at us with your complaints and enquiries. We are here to serve you.
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@stanleyvilly
@heritagebankplc
Hello Stanley, thank you for contacting us. Please be informed that you will be required to send your detailed curriculum vitae (CV) in Microsoft Word or PDF format to info
@hbng
.com and you will be contacted if further discussions are required.
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@festboi_DaLez
@fkeyamo
@heritagebankplc
Hello Adekunle Festus, please be informed that a response has been sent to you via DM.
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@HarisuShalo
@fkeyamo
@heritagebankplc
Hello Harisu Musa, thank you for contacting us. We regret the inconvenience experienced. please provide details of your complaint via DM to enable us advise you accordingly. CO
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@Longevity_Dan
@heritagebankltd
1/2 Hello Don Longevity, thank you for contacting us. Please be informed that we appreciate your feedback as it affords us the opportunity to improve our process and service delivery.
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@zaqboi_dc
@heritagebankplc
Hello Stream Comot Body Pls, thank you for contacting us. Please be informed that your DM has been responded to.
<<R.O
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@alichi_ruby
@rubies_ng
Hello Ruby Alichi, thank you for contacting us. Please be informed that you will be required to send us a DM with the details of your enquiry to enable us advise you accordingly.
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@bamozone1
Hello Oyeniyi Bamz, thank you for contacting us. We sincerely regret the inconvenience this experience has caused you. Please send us a DM with your account details to enable us assist you further.
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@jizeey1
@heritagebankplc
Hello Husband Man, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account details to enable us investigate your complaint. G.O
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@achievertunde
@heritagebankplc
Hello ACHIEVER mnip, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM. KK
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@amofficialchica
@heritagebankplc
Hello CHI-CA, thank you for contacting us. We appreciate the kind word and feedback.
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@amajstyles22
@FirstBankngr
@heritagebankplc
Hello Augustine Justice, thank you for contacting us. Please be informed that you will be required to liaise with your Bank (First Bank) for resolution of the cash dispense error complaint.
All inconveniences are regretted. OE.
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@7th_Billy
Hello Hello MR Billy, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@IDontme
@heritagebankplc
@ALIBABAGCFR
@Ebuka
@instablog9ja
@lindaikeji
@officialEFCC
Hello Idowu, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account details to enable us investigate and assist accordingly. G.O
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@yomisaint
Hello Yomisaint, we sincerely regret the inconvenience this experience has caused you. Please be informed that a response has been sent to you via DM.
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@MaisonFondee1
@heritagebankplc
Hello UncleMaison, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
<<R.O
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@aigbenideh
@heritagebankplc
Hello Aigbenideh Benjamin, thank you for contacting us. Kindly provide details of your complaint via DM to enable us assist you accordingly. M. O
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@onyekasiobi
@heritagebankplc
Hello Isaac Daniel Kasiobi, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM. M.E
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@idowusamsin
Hello New in Abuja, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account details to enable us investigate accordingly.
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@HafeezBiliameen
@heritagebankltd
Hello Hafeez Biliameen, thank you for contacting us. We regret the inconvenience experienced. Please be assured that your complaint regarding the non-functionality of our ATM terminal at Area 7 Experience Centre(branch) will be addressed accordingly.
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@hassanayosa
@heritagebankltd
Hello Ayosa, thank you for contacting us. We sincerely regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
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@Eddywayne
@FBN_help
@FirstBankngr
@Preyesplace_
Hello Eddywayne, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@promisechukwud3
@heritagebankplc
Hello Chukwudum Promise, Happy Customer Service Week! Please be informed that a response has been sent to you via DM.
>>O.O
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@josites
@heritagebankplc
Hello Maestro, thank you for contacting us. We deeply regret the inconvenience experienced. Please send us a DM with details of your complaint to enable us investigate and assist accordingly. G.O
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@Ebere_Ayoka
Hello Ebere_Ayoka, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@Henry001113
@heritagebankplc
Hello Henry0011, thank you for contacting us. We deeply regret the inconvenience experienced. Please be informed that a response has been sent via DM.
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@Maxfrank091
@Heritage
1/2 Hello Ogbuefi max _ugo nna ya 1 na ụbụrụ kingdom, thank you for contacting us. We regret the inconvenience experienced. Please be informed that the aforementioned documents are required as a security measure to safeguard Customers’ information
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@JacobsonBright1
@heritagebankltd
Hello Jacobson Bright, thank you for contacting us. We deeply regret the inconvenience experienced. Please send us a DM with your account number to enable us engage you further on your complaint.
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@nwakaebeya
Hello Activate Teen Initiative, thank you for contacting us. Please be informed that a response has been sent to you via DM. OI
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@MegalifeL
@heritagebankplc
1/2 Hello MegalifeL, thank you for contacting us. Kindly inform the account holder to contact us via the following channels (info
@hbng
.com or call our 24-hour Contact Centre on +234 -1-236-9000, +234 -1-630 -9000 or +234 -700 -HERITAGE (+234 - 70043748243)
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@orizucj30
@heritagebankplc
Hello Ego Igwe, thank you for contacting us. Please be informed that a response has been sent via DM.
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@Mayoral_OP
@heritagebankplc
Hello Xhaka Laca Boom, thank you for contacting us. We regret the inconvenience experienced. Please provide your account details via DM to enable us investigate your complaint accordingly. M. O
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@incorruptible5
@nnamtweets
@FirstBankngr
@heritagebankplc
Hello Steveboss, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account number and details of your complaint to enable us assist you accordingly. O.V
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@Bee_Gang
@heritagebankplc
Hello Bunmi Sokunbi Gang, thank you for contacting us. We deeply regret the inconvenience experienced. Please be informed that your feedback regarding our ATM terminal will be investigated to ensure an immediate resolution.
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@ThatCool_Fellow
@heritagebankplc
Hello Abdulsamad, thank you for contacting us. We regret the inconvenience experienced. Please provide your account number and error response received via DM to enable us investigate your complaint.
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@_PaulSpeaks
@heritagebankplc
2/2 Kindly provide the following information to enable us investigate accordingly:
•Experience Centre(branch) visited
•Date of visit
•Telephone number you can be reached on ^I.N.
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@Mnazeef1
@myaccessbank
Hello Mayor in the north, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM. ^M.A.
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@ayindeey1
@heritagebankplc
Hello Ayindeey, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
>>O.O
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@MREASY54802291
@heritagebankplc
Hello MrEasy, thank you for contacting us. Please be informed that we currently do not have a direct message from you in our inbox. Kindly resend to enable us to assist you accordingly.
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@Dee_Duro
@heritagebankltd
Hello Durodola Olawale, thank you for contacting us. We regret the inconvenience experienced. Thank you for bringing this to our attention, the challenge will be investigated to ensure an immediate resolution.
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@Quizyomoogun
@heritagebankltd
Hello Lalakukulala Refix, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account details to enable us assist you further.
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@nyomehh
@heritagebankplc
Hello Oma, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM. O.V
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@EyenEkene
@ecobank_nigeria
@heritagebankplc
Hello Abel Udoekene, we regret the inconvenience experienced. Please be informed that your feedback regarding our ATM is noted and will be addressed accordingly
<< R.O
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@opelat_OCI
@heritagebankplc
Hello Opeyemi Lateef, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@Jastol_Official
@heritagebankplc
Hello
#G_C_F_R
, thank you for contacting us. We regret the inconvenience experienced. Kindly send us a DM with the details of your complaint.
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@Danielchimex87
Hello Danielchimex87, Please be informed that your complaint is receiving the required attention and feedback will be provided within the shortest possible time. All inconveniences are regretted. Y.O
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@BBeauty31484940
@heritagebankplc
Hello
@B
. Beauty, please be informed that a response has been sent to you via your inbox.
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@KcNig
@heritagebankplc
Hello Kc-rays Nig Limite, thank you for contacting us. Please provide the sector of your business via DM to enable us advice you accordingly.
R.O
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@Data_Femme
@heritagebankplc
Hello Rita, thank you for contacting us. We regret the inconveniences experienced. Please be informed that a response has been sent to you via DM. VM
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@taurusloverxx
@heritagebankplc
Hello Tex, thank you for contacting us. Apologies for the delayed response. Please provide details of your complaint via DM to enable us assist accordingly.
All inconveniences are regretted. ^I.N.
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@AremuStunt
Hello Aremustunt, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
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@zaqboi_dc
@heritagebankplc
Hello Stream COMOT BODY PLS, thank you for the information provided. Please check your DM for a response.
<<R.O
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@Pchosky
@heritagebankplc
Hello Pchosky,, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM. Compliments of the Season!
<<O.O
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@slightlyIvorian
Hello Oluwateetosin, thank you for contacting us. Please be informed that the Sort Code for our Oba Adebimpe Road, Old Kingsway Building, Ibadan, Experience Centre (branch) is 030191565. 1/1
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@el_finito9
@heritagebankplc
Hello T A Y E, thank you for contacting us. Please be informed that your DM has been responded to.
<<R.O
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@akoboga
@heritagebankplc
Hello Akobo, thank you for contacting us. We regret the inconvenience experienced. Please be informed that you will be required to contact your bank (Zenith Bank) for assistance regarding the ATM dispense error. O.V
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@TheDukeIta
Hello god, thank you for contacting us. Please be informed that a response has been sent to you via DM. O.O
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@ogetogeo
Hello ORANETO GEOFFREY, thank you for contacting us. Please be informed that a response has been sent to you via DM.
<<R.O
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@NwosuZealous
Hello Kelz, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
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@zinozyno1
@heritagebankplc
Dear Uncle Zee, we regret the inconvenience experienced. Please be informed a response has been sent to you via DM. >>P.H
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@bolajidudu
Hello Bolaji, thank you for contacting us. Please be informed that feedback regarding your request will be provided upon confirmation of the status of the stated transaction.
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@wisegrey
Hello WiseOne, thank you for contacting us. We regret the inconvenience experienced. Please send us a DM with your account number and details of your complaint, to enable us investigate and resolve accordingly.
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@Pchosky
@Gidi_Traffic
@heritagebankplc
Hello Pchosky, thank you for contacting us. A response has been sent to you via DM. ^C.C
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@Ebitimmmy
Hello Ebitimmy, we sincerely regret the inconveniences caused. Please be informed that the challenge experienced on the HB Padie application is due to a temporary network glitch. Rest assured that our technical team are working to restore services as soon as possible.
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@AminuMu86526753
@SurvivalFund_ng
@heritagebankplc
@ProfOsinbajo
@cenbank
@NigeriaGov
@Sadiya_farouq
Hello Abuyasir5, thank you for contacting us. Please send us details of your complaint via DM to enable us assist you accordingly.
In addition, please be informed that your account details is confidential. We kindly advise you do not disclose such information on the timeline.
KK
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@stanleyuch
Hello iStan, thank you for contacting us. Please be informed that a response has been sent to you via DM. >>D.A
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@real_tumini
Hello Tumini 🦋👩🏽💻, thank you for contacting us. Kindly send us a DM to enable us advise you accordingly. >>M.A
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@mayornaiz
@Calcox12
@iam_alvinpaul
@heritagebankplc
Hello Mayonnaise, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@peverpeter
@cenbank
@FirstBankngr
Hello Peter T.Pever-Ge, thank you for contacting us. We regret the inconvenience experienced. Please send your account number and details of your complaint via DM to enable us assist you accordingly.
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@holurichard
Hello Richards, thank you for contacting us. We regret the inconvenience experienced. Please provide the following information below via DM to enable us investigate your complaint:
· Platform used (Hb Padie/ Hb Mobile)
· Account number
Screenshot of error response received.
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@Zizle_Anazia
@heritagebankplc
Hello Chukwuechezonam, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
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@thobbsslimm
Hello Toba Emmanuel, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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@dumziee
@heritagebankplc
Hello Lord Raiden, thank you for contacting us. We regret the inconvenience experienced. please be informed that a response has been sent to you via DM. CO
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@KarelSoffie
Hello Soffie Karel, thank you for contacting us. Please be informed that a response has been sent to you via DM.
<<R.O
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@ifiokjonah
@heritagebankplc
Hello Ifiok Jonah, thank you for contacting us. We regret the inconvenience experienced. Please be informed that a response has been sent to you via DM.
In addition, we advise you do not disclose account information on the timeline. V.O
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@IamAlkali001
@heritagebankplc
Hello ℝ𝔼𝕊𝔼Aℝℂℍ𝔼ℝ⏳, thank you for contacting us. Please be informed that a response has been sent to you via DM.
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