Fido Solutions
@FidoSolutions
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93
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We’re here to answer all your questions /Nous répondons à toutes vos questions Fido Service Status: État du Service Fido:
Canada
Joined August 2011
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@T0RONTO
We'd never send bwoy dem, mi a gwaan easy! Send us a DM if you need help broda ^fp
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Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.
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We sincerely apologize to our customers. We know connectivity is critical and are working hard to restore services for customers who continue to experience wireless interruptions. Residential wireline internet services are not impacted. We will continue to provide updates.
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Fido wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.
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A credit equivalent to yesterday’s wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you. (2/4)
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@LeChopz67
First of all, rude. Second of all, we're here to help so send us a DM and we'll get started :) ^sa
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We are aware of scam text messages being sent claiming to offer credits in the wake of yesterday’s service interruptions. We will apply the credit proactively to your account & no action is required. If you receive a suspicious SMS, please forward it to 7726 (SPAM)
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An update for our valued customers: We know you depend on us & yesterday we let you down - for this we are truly sorry. (1/4)
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Wireless calls, SMS and data services are now restored for the vast majority of our customers. A small number of services with other carriers are continuing to come back online. We sincerely apologize for the inconvenience this outage has caused and thank you for your patience.
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@twomad_
Hey!🙂 What type of usage were you looking to make? Don't hesitate to send us a DM if you need any help with your Fido account -Jo
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To help support our customers in Atlantic Canada dealing with Hurricane Fiona, we are proactively giving eligible customers an extra 50 GB of mobile data to use between Sept. 24 - Sept. 28 and waiving fees for long-distance calls within Canada.
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@bbzums
Hey zums! We have a bunch of new awesome deals available that you can find right here: 👉 ``# No flirting necessary``.😊 ^pPc
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Some customers are reporting issues sending texts or receiving duplicates. Service will be restored ASAP. Thanks for your patience!
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Again, we offer our sincere apologies and will work hard to earn back your trust. (4/4)
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We’re undertaking an in-depth review in partnership with Ericsson. We know this was related to an Ericsson software upgrade that caused devices to be disconnected from our network. We will use the findings of that review to help prevent similar issues from happening again (3/4)
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Wireless services are now back up and running. We sincerely apologize for the inconvenience this has caused our valued customers. Please click here to read a message from our CTO, Jorge Fernandes :
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We’ve identified the root cause of today’s intermittent wireless outage and are continuing to work hard to restore full service for our customers. Click below for the latest from our CTO, Jorge Fernandes.
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Certains clients sont touchés par des interruptions de leurs services vocaux et de données sans-fil. Notre équipe travaille à rétablir le service le plus rapidement possible. Nous sommes désolés des inconvénients et vous tiendrons informés.
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Hi there! We're aware some customers are unable to place/receive calls. We apologize and we're working to restore the service as soon as possible! 😊
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@ForeignLyss_
On est heureux que vous soyez heureuse! Envoyez-nous un MP si vous avez besoin d'aide avec votre compte. -François
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To our valued customers – late yesterday afternoon and through the evening our wireless services were restored. The root cause of the intermittent wireless service issue impacting our customers was a recent Ericsson software update. 1/6
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@Sharif_The_Beef
You know what might not be sent with invisible ink? The bill 😂 . We're a DM away if you want to review your plan . ^br
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@KingKwabz
Ouch!😕 Ce n'est définitivement pas vu tous les jours. On est ici si vous voulez la reviser ensemble. -Sarah M.
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@getlowngo
Ce n'est certainement pas l'expérience qu'on vise! Envoyez-nous un DM et il nous fera plaisir de vous aider avec votre compte. -François
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With the severe weather, some customers in parts of Ontario, Quebec and Atlantic Canada continue to experience service interruptions due to hydro outages. Our crews are working around the clock to restore service as it's safe to do so. Stay safe!
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Nous présentons nos excuses à nos clients. Nous savons qu’il est important de rester connectés et nous travaillons à rétablir le service le plus rapidement possible. Le service Internet filaire résidentiel fonctionne normalement. Nous vous tiendrons informés.
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@MaryamShahLive
Hey there, we know how frustrating these calls can be. We're working on keeping them at bay. Until then, we suggest to report these calls to the anti-fraud center at 1-888-495-8501, or on their website, . Let us know if we can help in any way! 😊 -Divine
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UPDATE: For our customers from areas evacuated due to
#BCwildfires
, we’re waiving domestic voice/text/data overages until July 28. Be safe.
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@big_country_50
Hey Bryant! Happy to have you join us! Here's to a long and healthy relationship! 🎉💛 -Anthony Z.
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Les services sans-fil, messages texte et données reviennent à la normale pour les clients Fido. Il faudra encore plusieurs heures pour que tous les services soient complètement rétablis. Jusque-là, nous continuons de travailler sans relâche, avec notre partenaire Ericsson.
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Good news! The issue with sending texts has been resolved & we’ve taken steps on duplicate messages. Thanks for your patience.
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@e02199357
Ouch! :( It's just a notification Eli... Do you need a plan with more Data? Maybe we can help! ^co
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@Tford514
Allo Tford! Est-ce que vous avez besoin d'aide avec votre facture? N'hésitez pas à nous écrire s'il y a quoi que ce soit! -Pamela
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You have the commitment of our entire team, and our network partner Ericsson, that we will learn from what happened yesterday, to help ensure that this never happens again. 6/6
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Our Holideals 🎁are causing longer wait times, thanks for your patience! Make sure to get them while they're hot 🔥!
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@stunner____
We'll be happy to welcome you! We're here if you need assistance with anything! 😊
- Van
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Our Black Friday offers are on fire🔥. We apologize for the longer wait times. Thanks for your patience!
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We know how much you rely on us and yesterday, we let you down. On behalf of all of us at Fido, we sincerely apologize. 5/6
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@mayowaodebo_
that's funny no lies! I'd RT but then they'd be calling me too for my bills :P ^br
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@KetCestChaudWlh
Salut
@KetCestChaudWlh
, je voulais juste clarifier le message de mon collègue François. Il faisait référence à lui-même dans son poste. On valorise tous nos clients. Toutes nos excuses pour le malentendu! -Saira
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@gwenniequ
Sorry about that! Follow our Instagram :) Rules and Regulations are in our bio! ^am
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(1/2) Remember that we are your neighbours and are in your local communities. Many of our Rogers retail stores in Atlantic Canada are open for anyone needing to charge their devices or get warm following Hurricane Fiona. We are here to support you!
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To help Canadians stay connected to loved ones following the earthquake in Turkey and Syria, Rogers is temporarily waiving long-distance calls, and SMS for Rogers, Fido and chatr customers to both countries until Feb 28, 2023.
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@RinSupporter
OMG, so cute! We'd have to go with Ohara Mari though let's face it, they're all awesome! ^pl
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@Miriam_k_m
Hi there! As events in Iran continue to unfold, our thoughts are with everyone affected. To help Canadians stay connected to loved ones, effective immediately until October 17, midnight, we’re waiving long-distance and SMS charges from Canada to Iran. -Vanessa
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@_simplyarielle
On vous offrirait bien de nous envoyer un message si vous avez besoin d'aide avec vos factures, mais vous nous avez rien demandé... -Julien
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@hanamiamiam
Malheureusement c'est vous 😞! Si vous avez des questions, n'hésitez pas à nous contacter en DM! -Dolby
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@HolyMohi
Hey there! The offer will end on October 17th, but if there's any changes we'll be sure to announce it. -Steve
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@CaitieRage
We know it's an inconvenience and we're working hard on restoring service asap. In the meantime, this is intermittent, have you tried restarting your phone? -Nick
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@Sanj024
As long as your phone's area code is from New Brunswick, Newfoundland, Nova Scotia or Price Edward Island, you're good to go. You can add an extra 50 GB of data to use until the end of your current billing cycle. Visit for more information! -Vanessa
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@LilianEseonu
Happy Birthday! When did you order your phone? Let's take a look. Send us a PM with your Fido number, we'll get started. ^an
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@Btshibamba
That's not a very nice thing to say. :( Is there something I can help you with? ^mjw
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@kalialexndra
Ouch! No thanks but we will be glad to help you with anything else. What's going on Kali? :) ^tc
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@XxUniTyGamesxX
T'inquiète, on est là pour ça! ;) Envoyez-nous un DM et on s'occupe de tout! Pour plus d'info sur nos offres> ^tar
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@DavidZarandi
Hi there David,
Until further notice this is ending on the 17th. Keep an eye on our Social Media pages for any possible updates -Stéphane
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@BrianLePhan
That's because we miss you Brian, it hasn't been the same since you left! We'll be here if you want to come back. ^pl
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@queenieeb_
:O Is it too late now to say sorry? We're here to help! Send us a DM with your number Queen b, we got you! ^br
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@_marthacooper
Hey Martha! If you're looking for a plan with more data, we're here! Just send us a DM! :) ^cs
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@meryllalcala
Ouch Meryll, that hurts! :( What happened? Send us a DM so we can turn things right! ^GD
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Our team at Fido worked tirelessly with Ericsson to restore wireless voice calls, SMS, and data services and bring all customers back online as quickly as possible. 2/6
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@divinski_jody
Hey Jody! Feel free to send us a DM and we'll go over your options for getting a new phone :) ^cd
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@albi_ssb
We'll pass on the gourmet invite. However, if you need assistance with your account, please send a DM our way. 🙂 -François
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@marcoloso
Ça nous fait plaisir d'entendre cela! :) Si vous voulez qu'on lui fasse le message directement, envoyez-nous un message en privé pour que nous puissions la retrouver :) - Van
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@DogStateOfMind
Hey there! :) Cute dog indeed! If we had seen Penny before we named our company, we probably would've reconsidered. -Divine
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@_mckennaleblanc
Hey there! Are you having an issue with your phone bill? Don't hesitate to DM me if you want to talk about it! ^KP
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