Exotel
@Exotel
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Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries info @exotel .com
India
Joined June 2011
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June 2012- 1000 calls a day
June 2018- 5 million calls a day
Just another day breaking records.
#milestones
#Exotel
7
17
109
We have some exciting news! We've raised $35 million in Series C funding 💰💸
Thank you to Team Exotel, all our customers,
@IIFLAMC
, Sistema,
@cxpartners
, Synergy Capital,
@ArunSarin
,
@A91Partners
, and
@BlumeVentures
for believing in us. The best is yet to come!
12
10
57
We’re excited to announce that we’ve raised another round of funding from
@A91Partners
@BlumeVentures
and a panel of angel investors -
@binnybansal
, Vikas Choudhury,
@deepkalra
, Rohan Angrish and more.
1
8
47
Abhishek Prakash, National lead - IT CC at a leading financial institution takes us through the exact steps their team uses to gain operational visibility and streamline calls using cloud telephony.
Gain access to the full video here:
0
6
44
In the second episode of JumpStart, Sushanth Kumar, Operations Manager at MoneyTap explains how they leverage outbound calls and user segmentation to increase conversions.
Gain access to the complete video here:
#bettercustomerexperience
#notawebinar
0
6
43
We turned 9! 🎂 🥳 🎉
In the middle of a pandemic, with everyone working remotely, we hit a big milestone! 5 billion calls in 2019. Largest
#cloudtelephony
platform in Asia. A big thank you to everyone who cheered us on
3
8
39
We have a reason to celebrate today because
#ExotelTurns7
. Simplify enterprise communication— this is what we set out to do. We touch real lives every day. A big thank you to our team to have helped us achieve this dream.
11
13
41
1.96 billion calls and 256 million SMSes in 2017. Thanks for the support and love! Here’s to a promising 2018! Exotel 2017 year in review-
#Exo2017
#YearInReview2017
0
20
39
Today, we're celebrating the 10th anniversary of Exotel 🎊
A big shoutout to all the gauls over the years who were a part of the Exotel family - together, we've created a company that comes along only once in a decade. 🔟
Congratulations!
#10yearsofExotel
#anniversary
4
7
34
2019 was a fantastic year for us 💪
Enabled 4.8 billion calls 📱
Delivered 439 million SMSes ✉️
Spent 500k minutes answering customer calls ☎️
54% Infrastructure growth 🚀
More here
#YearInReview
@shivku
@BlumeVentures
@mojosaurus
0
11
33
With higher
#revenues
& lower
#investment
, we've been recognised as 1 of the cash cows by
@timesofindia
-
0
8
27
Don't let poor internet connection prevent your employees from attending online meetings 👩🏻💻
Use our new Hangouts integration to set a dedicated India dial-in number for Google Hangouts (Meet).
They can dial this number to join a meeting.
Learn more -
0
15
28
This independence day, spend a little time to
#KnowIndia
better? Give us a missed call on 011-4117-1947 to get a little-known fact about our country. Every missed call will get you a new fact. If there is a fact that you think we should include, reply to us. RT to spread the word
3
17
27
If you or someone you know is stranded in Ernakulam or Kochi, please call this number and leave a voicemail about your location details. A team from Kochi is manning this and will coordinate efforts with the control room.👇
08071966876
This number will always be up.
@parvatweets
1
66
26
Our journey - 85 million unique connects, 50 cr revenue, building a reliable technology to improve customer exp
@timesofindia
@shivku
0
17
25
We're looking to close the year at a revenue of Rs.120 crores making us the fastest growing cloud telephony company 🥳🎊
1
5
24
That was one phenomenal year that went by. Drop by at to read all about it. (we might or might not have cat gifs) Thank you for all the support and love! Happy new year!
3
12
24
Starting 2022 with a bang!⚡ We’ve raised $40 million in
#seriesD
led by
@SteadviewCap
Extremely grateful to customers and investors for their trust in us.
2022 will witness more enterprises delivering connected conversations with our full-stack platform
1
8
23
Unless you've been living under a rock, this is the zillionth (and the bestest) version of
#OruAdaarLove
! Happppy Valentine's Day wishes from all of us at Exotel!! (starring:
@priyapvarrier
,
@sahithkrishna
@sanjeeth
) 📹
@ramankishore93
1
10
23
We can't keep calm! We won the Best Tech Brand'22 award!
Thank you,
@EconomicTimes
, for recognizing our efforts to build a full-stack
#CX
platform powering 50mn engagements daily for over 6K companies globally.
#TeamExotel
all the way!
Onward and upward🚀
#ETBestTechBrands
3
5
23
India ranks 4th in the list of countries most affected by spam calls, where a spammer makes over 202 million spam calls.
3
5
20
I'm from a small village near Trichy. When I was growing up, we had only one TV in my entire village. When I was in school, I watched something on TV about computer engineers and decided I wanted to become one too. Full story here
#HumansofExotel
0
3
20
We have asked our employees to work from home until further notice. It's important to be safe. It's important to
#FlattenTheCurve
1
12
20
It has been extremely tough for everyone for the last few months. As we battle this unprecedented crisis, it's important to stay strong and support each other at our best. That's why we've taken the following initiatives to ensure our employees have all the support they need.
1
7
17
June 2021 was a big milestone for us - we turned 10 🎂 and announced a merger with
@AmeyoCIM
🤝
We couldn't have done this without the support of the Exotel family, and it's now time to recognise those who went above and beyond last year.
It's time for foundation day awards🎊
1
1
18
And that's a wrap! Our
#yearinreview
for 2018— a year filled with many new accomplishments and revelations— is here:
#Exotel
1
6
18
Fancy a story? Give us a missed call - 080-39236222! happy to be doing this with
@prathambooks
#KaahaniSuno
0
25
17
*drumroll* Exotel is starting a Startup Circle to empower early stage startups. If you want in, or would like to refer a startup, please fill the form below.
We are paying it forward. 🙂
1
8
17
Our teams - Sleep deprived but still
#hacking
! Keeping the
#hackathon
spirit alive and kicking 😄
#instantmix
0
5
17
Proud to see
@shivku
on this year's
@FortuneIndia
#40Under40
. Prouder to see so many of our customers on it, too!
1
15
14
Meet Market’s First AI-Powered Cloud Customer Engagement Platform!
We just acquired
@CognoAI
, a conversational AI platform, to add intelligence to Exotel.
#cloudcommunication
#customerexperience
#customerengagement
#conversationalai
#ai
#cpaas
#ccaas
2
3
15
Coming together is just the beginning. Happy to be working with StepOne to help make this happen. We wrote a little more in detail about how cloud telephony has stepped up during these tough times . You can read more about it here
@timesofindia
->
0
6
17
It does not have to be either A or B. Your constituency has other candidates too. Know all your candidates before going to vote.
Give a call to 08047107777 and enter your pincode to receive candidate list.
#LokSabhaElections2019
@ECISVEEP
Make your vote count!
1
12
14
#YearInReview
We powered 4.8 BILLION calls 📞 in 2019.
And we broke a lot of records too:
19 million calls/day
2 million calls/hour
0
5
15
Here's a new interview in which our CEO
@shivku
speaks to
@YattiSoni
at
@businessline
on the growth plan and Exotel's focus towards Southeast Asia and the Middle East markets.
1
4
15
We were able to complete the first round of the vaccination drive for our employees and their families in Bangalore and Noida thanks to
@BlumeVentures
&
@_passionconnect
. Camps coming up in Mumbai, Hyderabad, Chennai and Kolkatta soon.
#VaccinesSaveLives
1
5
16
Such a blast from the past! Thank you
@BKartRed
and
@BlumeVentures
for sharing this.
0
5
16
It's time for one of our favourite year end traditions-our year in review!
We've enabled over 37 million hours of conversation this year, safeguarded the privacy of 250 million people and made an huge impact on the end customer experience.
2
8
14
Ok, maybe Bernard Shaw didn't really have strong opinions on tracking customer communication (maybe he didn't promote Exotel either!). But here's how you can prevent any such illusions in your customer interactions -
0
8
15
#Exolympics
2018 in a frame- Every year, we take out one day to play, fight, laugh till our sides hurt and have loads of fun. Doesn't matter if you have never played a sport. It only matters that you're willing to do whatever it takes to get your team to win! Also, sack race
#ftw
0
7
15
Thank you
#tiasg2016
for an amazing 2 days. Met some fantastic folks! Look forward to meeting you at our home ground
0
7
14
I was born in a village near Devanahalli. I worked a lot of odd jobs including being an office boy. One of those jobs took me to the Honda where my love affair with bikes started. I ride a bullet and I cover over a 100km everyday. Rest of the story here
0
3
12
Congratulations to our team
@Exotel
on bagging the runners-up trophy in basketball!
#StartupSportsLeague
@yourstoryco
0
4
15
The cockroach approach to
#startup
survival!
@shivku
's 1st hand experience going from burn to lean!
#LeanStartUp
0
9
14
4 teams, 60 players, multiple games, all in 1 day!
#EXOlympics
begins in full swing mode tomorrow
#sports
#Sporting
0
3
13
𝗚𝘂𝗲𝘀𝘀 𝗪𝗵𝗼’𝘀 𝗧𝗵𝗲 𝗡𝗼 1️⃣ 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗧𝗼 𝗧𝗿𝘂𝗲𝗰𝗮𝗹𝗹𝗲𝗿?
𝗜𝘁 𝗶𝘀 𝗘𝘅𝗼𝘁𝗲𝗹!
Thanks Truecaller for Business for the recognition and valuing this partnership. We are truly excited about making communication more secure.
#awards
#business
#truecaller
1
3
14
Listen to
@shivku
,
@mojosaurus
& team speak to
@bbcworldservice
on startups, Exotel and the Indian dream -
http://t.co/wyOTauNgMS
#6routes
2
6
12
.
@shivku
talks to
@YourstoryCo
on why phone calls are here to stay even in the face of AI and other advancements; and more:
0
8
12
Presenting Exotel Liftoff! A series of fireside chats and events where we decode the world of Acquisitions. We will be hosting the first fireside chat on the 10th of January, 2022 at 5 pm! Register now at
#firesidechat
#seminaronline
#eventalert
0
5
14
.
@shivku
talks to
@Moneycontrolcom
about a variety of topics, including the potential of cloud telephony for government services.
1
7
13
We are at the 'Future of Retail' forum happening at Taj Lands End, Mumbai today. Raman will be talking about how brands can boost customer experience at every communication touchpoint. Come say hello!
0
4
13
India is on the cusp of becoming a Digital Health Leader! 🇮🇳
We’re thrilled to be at the 2nd IHW Digital Health Summit & Awards 2022 - biggest event of the healthcare industry!
@IHWCouncil
|
@AmeyoCIM
#healthcare
#customerexperience
0
3
12
We’re kicking off our first fireside chat -
Decoding Acquisitions: Buying and being bought
We’re looking forward to having a chat with our founders
@shivku
and
@mojosaurus
, with
@AmeyoCIM
founder
@SaaSWaltz
and
@CognoAI
cofounder
@amangoeliitb
, &
@AshishFafadia
as our moderator!
2
3
13
(1/2) Providing timely customer support is critical for an online stock trading org like Zerodha.
When their customer support team found it difficult to manage support calls remotely, Exotel ensured that the transition was smooth and quick.
@hanandelvi
@zerodhaonline
1
1
12
Flight attendant: Is there a doctor on this flight?
Dad: *nudging me* that should've been you. Not asking for help on setting up cloud telephony for BFSI, are they?
Me: Glad you brought that up cos we're partnering up with
@AWS_Partners
to do just that
0
4
13
We have a message from our cofounder,
@shivku
! Join us for our first fireside chat under
#ExotelLiftoff
on January 10, 5 PM to know more about our acquisitions of
@AmeyoCIM
and
@CognoAI
. Register now at
#lifeatexotel
#seminaralert
#acquisitions
1
4
12
Are you ready for the big reveal? (𝙙𝙧𝙪𝙢𝙨 𝙧𝙤𝙡𝙡𝙞𝙣𝙜) 🥁
𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗘𝘅𝗼𝘁𝗲𝗹! 🥳
Wish us luck, and do give us your love and support. Let us make the world happier through happy "Customer Conversations."
#Announcement
#brandrefresh
#cx
0
5
12
I completed my engineering degree in 2008. My plan, like most of my friends, was to go to the USA to do my masters. During that time, I happened to read "The Discovery of India" by Nehru.
Continue reading our latest
#HumansofExotel
story here
0
1
12
To give you an idea of the scale of growth, we drew up some interesting numbers from back when we started out in 2011 and now.
#ExotelTurns7
1
5
12
The Exotel <> Freshdesk integration is live!
Make and receive calls from your Freshdesk dashboard.
No toggling between windows! Improve agent productivity & customer experience. No more losing context between phone and email support.
1
1
12
#DidYouKnow
65% customers are uncomfortable sharing their personal nos.?
@unbleep
giving us the solution!
#e2ecommID
0
15
12
Drilling down the biggest cloud telephony acquisition story.
Join the
#ExotelLiftoff
on 10th Jan at 5 pm to know the intricate details of the acquisition.
Link to register:
#lifeatexotel
#seminaralert
#acquisitions
#startupstories
1
2
11
For the longest time, I identified as a couch potato. I would think people who ran/worked out were crazy to put themselves through the pain. Until I was bit by the travel bug
#HumansofExotel
story here 👉🏽
2
3
9
2021 was transformational for us - raised funds, merged with
@AmeyoCIM
, acquired
@CognoAI
, & became the only full-stack
#customerengagement
platform in emerging markets
#YearInReview2021
Here’s to an amazing holiday season & an extraordinary year ahead🥂
0
4
11
@rishabhkaul
@vijaysw
@sidramesh
@jonsonbill
And talking of honest images this one never gets old
#classic
0
1
10
0
3
7
5 cool jobs I've had:
-Wake up alarm for matches ⏰⚽️
-Unwitting love line for boys 👨❤️💋👨💌
-Bedtime storyteller for children 📞📚
-Connector for disaster rescue operations⛈️📲
-Privacy protector for millions of people 🛅😎
5 jobs I've had:
1) =INDEX MATCH
2) =VLOOKUP
3) =COUNT
4) TEXTING NELLY
5) =IF
229
7K
27K
0
0
10
Inbound marketing 101 by
@sanjeeth
at
@91springboard
. Would you like to see this presentation?
0
1
10
We’re
#hiring
! Solve this challenge and you get a wildcard entry 👉
#tech
#technology
#startups
#startupjobs
1
9
9
As a
@Freshdesk
user, we knew how frustrating app switching with our system was for our agents.
Not anymore. With our latest integration, agent productivity is just one of the many benefits, including:
🪢Contextual customer conversations
📞Instant calling & ticket creation...
1
4
10
9 years ago, Exotel was created to enable companies to have a distributed call center setup. Today, we are supporting thousands of people to work from home.
#throwback
to
@shivku
talking about how simple it is to setup a call center on the cloud in 30 mins on
@TheBigScope
0
3
10
And we've kickstarted
#EXOlympics
! First finals in the process - Kittens vs. Termites. May the best creature win!
#sports
0
1
10
With an impressive click-through rate of 19% compared to other marketing channels like Email and Facebook, it's clear that SMS API is becoming the most sought after tool. Its easy integration, automation and advanced tracking capabilities ensure businesses can rely on this tool.
1
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