Eversource MA
@EversourceMA
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Eversource is New England's largest energy delivery company. Follow this account for MA-specific news and updates.
Boston, MA
Joined July 2009
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Additional crews from out of state are pouring into our staging areas like this one at the Cape Cod mall. We’ve restored more than 178,000 of our customers today and will continue working around the clock until everyone has their power back.
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We’re excited to welcome former Boston news anchor, Chris McKinnon to our Media Relations team. Bringing more than a decade of television news experience to the role, Chris will serve as a spokesperson based out of Eastern Mass.
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Our transmission system is the superhighway of the grid—when it's damaged, thousands of our customers can lose power. While you might not see crews when they're tackling damage in a power line corridor like here in Greenfield, these repairs come first in our restoration process.
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We have restored power to more than 200,000 customers since the storm began, and crews continue to face strong winds in some areas. Our crews will continue to work until all our customers are restored. Thank you for your patience as we work as quickly and safely as possible.
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Our crews have restored power to more than 42,000 customers impacted by the strong Nor'easter today. Line and tree crews will continue to work around-the-clock until all our customers are restored!
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As of 9 p.m., crews have cleared 6,420 meters, an increase of more than 60% since 7 p.m. yesterday. We've made great progress supported by 100s of resources who have answered the mutual aid call to restore service as quickly and safely as possible. More:
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With the help of smart switches, our line crews have restored more than 146k customers since the storm hit this morning. This technology allows us to re-route power into affected areas of the electric system remotely, which gets our customers back on faster.
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A big thanks to the
@EversourceNH
team who arrived this afternoon to support our massive restoration effort. They brought Big Mo, one of our mobile emergency response trailers, down to Falmouth where they’re helping manage restoration in one of the hardest-hit areas on the Cape.
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Our crews are in Somerville assessing damage to equipment after a third party contractor hit two underground power lines resulting in an outage affecting approximately 11,800 of our customers. (1/2)
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Over 900 crew members are assisting w/ this restoration effort. Workers are going door-to-door, shutting off all 8,600 gas meters and ensuring homes and businesses are clear of natural gas. We anticipate this critical first phase will be substantially complete tonight.
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⚠️ Severe weather🌪⛈has just made its way through Cape Cod ripping down trees & wires. Currently over 30,000 customers without power. Remember to always stay clear of downed wires and report them immediately to 9-1-1. To report an outage, call us at 800-592-2000
#CapeCodTornado
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#MVGasFire
Update
✓ Phase I: Shut off gas meters & make sure buildings were clear of natural gas
- Phase II: Assuring the safety of the gas system in the area
- Phase III: Crews will check appliances for any issues
- Phase IV: Restoring gas service to each of the 8,600 meters
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A note for
@ColumbiaGasMA
gas customers in Andover, North Andover and Lawrence: If you turned off your own gas, please call 1-866-388-3239. We will place you in line for restoration once the distribution system has been repaired and can safely be placed back into service.
We have set up a dedicated hotline for affected customers in Merrimack Valley. Please call us at 1-866-388-3239.
#Andover
#NorthAndover
#Lawrence
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We're working as quickly and safely as possible to restore power to our customers impacted by the heavy snow and strong winds, primarily in our South Shore and Cape Cod communities. Please be sure to report any outages right away⬇️
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Gas operations managers briefed crews on the importance of safety and communication before dispatching them across the Merrimack Valley this evening
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“On behalf of the entire Eversource team, I want to extend a heartfelt thank you to our customers for weathering the storm with us—especially through the frigid temperatures that this powerful nor'easter brought to the commonwealth.” -Joe Nolan, President & CEO
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A glimpse inside our mobile response unit: gas engineers are coordinating where each individual crew member is responding
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As you may have heard, during a news conference this afternoon
@MassGovernor
Charlie Baker announced he is signing an emergency order to turn over the restoration efforts in Lawrence, Andover and North Andover to Eversource following yesterday’s tragic incidents.
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We were so pleased to welcome
@FLOTUS
,
@SecMartyWalsh
,
@SenMarkey
, and
@RepPressley
to Substation 99 in Boston today. Dr. Biden spoke w/ 3
@BHCCBoston
students who just completed the 1st year of the Electric Power Utility Technology program and are interning with us this summer.
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10
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Contract crews from all over the country are arriving at our staging area at Joint Base Cape Cod, including these crews from Canada. We have 1,100 crews positioned throughout the state to support restoration efforts following
#Henri
.
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UPDATE: We have new community-by-community restoration times. For the hardest hit area, Cape Cod, restoration times have moved from Wednesday evening to Tuesday evening. Click here to find information about your community:
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We expect to restore the vast majority of MetroWest customers by 6 p.m. today. Estimated times of restoration for South Coast/New Bedford area is Monday evening and South Shore/Plymouth area Tuesday evening. Cape Cod will have power restored by Wednesday evening.
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We won't stop working around the clock until all our customers have their power back. Our crews have restored more than 82,000 of our customers affected by the severe storm and cleared dozens of blocked roads. We're there when you need us!
@EversourceMA
You showed up in force and paved the way for a great holiday for my family - Thank you!
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"We have 600 crews working now and that number will increase to 1,500 during the restoration. This is a significant contingent of crews. -Joe Nolan, President & CEO
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We've made significant progress rebuilding critical portions of our electric system that supply the largest number of our customers, working to clear nearly 1,200 trees and to replace 232 broken poles. This crew was installing a new pole on Route 28 in Bourne this afternoon.
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⚠️ Shutting off the gas meters is just the first step; the system still needs to be checked out and then restoration will begin, all of which will take time. Please DO NOT attempt to turn on your gas line.
#MVGasFire
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Our crews are continuing to clear significant, widespread damage across the commonwealth like here on Quinaquisset in Mashpee. We’ve restored power to more than 129,000 customers and will continue working around the clock until all our customers have their power back.
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We are experiencing issues with our automated outage reporting systems. We're working to resolve this is as quickly as possible and are also proactively reaching out to customers via email and phone to confirm outages. Thank you for your patience.
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Please remember- you may not see our trucks on your road or in your town but that doesn’t mean we’re not working on your outage. Your outage could be caused by an issue in a substation or even because of damage in another area of your community.
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As of 6:30 am all residences/buildings in the affected area were confirmed to be clear of natural gas. We’re actively working with National Grid to restore power, and anticipate having that completed by mid-day.
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Repairing equipment in these conditions has been difficult, but crews continue to work as quickly as safety allows to restore our customers. Thank you for the shout-out 👷♂️ 👷♀️
A shout-out to this
@EversourceMA
crew for restoring power at the
@oakbluffspolice
station.
“We’ve been without electricity for most of the dayshift and if it wasnt for this fearless bucket climb during this storm we would still not have power.”
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7
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When the wind exceeds 35-40 mph, it may be unsafe for our crews to go up in the buckets to fix any damage to the lines. This could delay restoration in some areas. Please know we are working as quickly and safely as possible to restore power.
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We want to thank our customers for weathering the storm with us, and our communities and state partners for their collaboration and support.
@MassGovernor
@MassGov
@massmunicipal
@CapeCodGov
#PlymouthCountyMA
#CountyofBristol
#DukesCounty
@MassFireChiefs
#masspolice
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We restored power to the majority of our customers impacted by yesterday’s storm ❄️ early this morning. Be prepared for extremely cold weather over the next few days. Our crews remain ready to respond. 👷🏼♀️👷🏽♂️
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7
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We’re grateful for employees like Matt Weeks (left), one of our Electric Service Managers, who are going above & beyond to serve others. Matt is a member of the
@NationalGuard
and was on scene at
@BostonLogan
today to help offload the one million N95 masks from the
@Patriots
✈️
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7
39
This group is headed south! Thanks to our brave employees who are leaving this morning to help with the
#Irma
power restoration effort.
0
8
38
Hundreds of workers continue efforts to return people to their homes and restore service in Lawrence, Andover and N Andover. Nathan Guite is part of the team coordinating the resources and says crews will work 24/7 to safely restore gas and electric service to customers.
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In
@BarnstableMA
, one of our hardest-hit communities, crews are working on Fuller Road and Old Stage Road to restore power to customers in the area. Please remember to slow down and give plenty of space if you pass one of our crews, for your safety and theirs.
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As the winds continue to roar, please remember that when gusts reach hazardous strength, it’s not safe to put buckets in the air. We’ll continue working to restore power to all our customers as quickly and safely as possible.
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Repairing the electric system after a severe storm can be labor-intensive, time-consuming work. In some cases, we’re navigating through rough terrain-cutting through brush to get to the damage. Crews here in Marshfield have been working since 9 am to restore 25 customers.
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The 3rd nor’easter to hit the state in less than 2 weeks is here 🌨. Charge your📱& 💻 in case of a power outage. Also, keep a 🔦 handy. Add our # in your contacts, 1-800-592-2000 in EMA and 1-877-659-6326 in WMA. We’re here when you need us and are ready to respond. Stay safe!
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Our crews are continuing to clear and repair widespread damage across the commonwealth and have restored more than 300,000 of our customers since the storm started. We're continuing to shift resources to our hardest-hit communities like here in Dennis and Duxbury.
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We stand by the communities and will support state and local officials and
@ColumbiaGasMA
. At the same time, we will not lose sight of our commitment to Eversource customers. We will provide updates as soon as possible.
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Crews continue to respond to damage caused by the strong winds & have restored power to over 77,000 customers since the ⛈️ began. While operating under COVID-19 pandemic plan, we’ll continue to work as quickly & safely as possible until all affected customers have been restored.
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🙏
All love and gratitude for the
@EversourceMA
workers who are out fixing lines in bitter cold and high winds. Please stay safe.
#blizzard2022
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👋 from our crews at our work center in Hadley! They're at the ready to respond as quickly and safely as possible to any damage caused by the heavy rain and strong winds arriving tonight.
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We’re continuing to make progress tonight repairing the devastating damage from the nor’easter. Here on Route 132 in Hyannis, crews are working to restore customers who lost power when this massive tree uprooted and fell onto our power lines.
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10
32
Crews are going door to door using special equipment to detect gas as part of the restoration effort.
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Thank you for your warm recognition of our crews working hard in the cold,
@mtpollack
! 🙏
Thanks to the amazing people at
@EversourceMA
for getting power restored so quickly here in my remote corner of Cape Cod, under the most brutal conditions.
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The Eversource system is not impacted by the issues
@ColumbiaGasMA
is experiencing and we continue to monitor our system. We are reminding customers who smell gas to leave the area and call 911 immediately. More gas safety info can be found here:
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10
31
An update on our MA crews headed to Louisiana: After a quick stop to refuel their bucket trucks in Pine Grove, PA, our crews are back on the road making their way south to support with
#Ida
restoration efforts.
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Our thoughts are with our two employees being treated for injuries following an incident that occurred while they were working on underground equipment in downtown Boston. As we continue to investigate, we’re focused on their well-being and providing the support that they need.
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9
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We’ve set up several staging areas across MA, including here at the Cape Cod Mall. We’re also planning to open all five of our Emergency Operations Centers across the state in Boston, New Bedford, Southborough, Springfield, and Yarmouth.
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7
32
We appreciated the opportunity to brief
@EEASecretary
on our response to
#Henri
at our Emergency Operations Center earlier today, and her recognition of the dedicated crews who always answer the call to be there for our customers.
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10
29
As the first nor'easter of the season arrives, we're on it. Our line & tree crews are positioned across the commonwealth, ready to repair any damage from the storm. Please report any outages by 📞800-592-2000 (Eastern MA), 877-659-6326 (Western MA), or at .
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18
31
Our team of more than 1,500 line and tree crews has been working nonstop to repair extensive, widespread damage to our electric system—restoring power to more than 240,000 of our customers since the powerful nor'easter started. More on our progress here:
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7
31
With an army of utility crews helping us, we're making tremendous progress and we expect to have the majority of South Shore customers back by 11 p.m., 24-hours sooner than expected. We will have town-by-town estimated restoration times available later today.
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8
32
These crews are working to clear extensive tree damage on Harwich Road in Brewster. We’ll continue working through the night to restore our customers as quickly and safely as possible.
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4
31
⚠️🌪⛈We’re mobilizing crews who will assess the damage caused by the severe weather &
#CapeCodTornado
. As of 3pm there are over 50,000 customers without power. Stay clear of downed wires and report them to 9-1-1. Call us to report an outage 800-592-2000.
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31
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“This is a long-duration storm with multiple fronts, and strengthening winds combined with significant amounts of heavy, wet snow will continue to cause tree damage to the electric system and additional outages into tomorrow." -Craig Hallstrom, Electric Operations President
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5
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While working quickly to inform our customers about tomorrow's storm, we accidentally omitted a word in our text message. We're not literally a storm, but we have been using all our power to prepare and you can look to us for updates. We also appreciate everyone's good humor 👇
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3
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High winds & heavy, wet ❄️ are bringing trees down on our lines and causing outages. The safety of our crews is paramount, & the blizzard-like conditions are causing delays w/ restoration. Crews may not be able to patrol or get up in the bucket trucks until it subsides.
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21
28
Today is expected to be the peak of the heat wave, and that means a heavy load on the grid. How can you help ease the system load? By taking some simple steps this afternoon:
- Avoid using large appliances
- Adjust your A/C up a few degrees
- Close window blinds and shades
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21
25
We’re glad to have restored power to over 10,000 of our customers on Cape Cod overnight last night. There’s more work to be done today and we have hundreds of crews who are ready.
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7
30
We have restored power to ~95,000 customers since the strong winds and heavy rain began bringing trees down onto our power lines. Hundreds of line and tree crews will continue working until all are restored.
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8
29
Crews worked through the night removing trees, clearing roads and restoring power. We will be using helicopters and snow track machines to patrol the hard-hit areas of the state, focusing on damage assessment and restoration.
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9
29
We're here! Our convoy of 70 vehicles carrying 100 employees joined utilities from across the country in Orlando.
#Irma
0
5
28
Crews are working as hard as they can to get repairs done in Marshfield, all while battling the tide and wind.
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8
28
This sweet show of support for one of our crews working in Plymouth made our day. 😊 🙏 We know that it hasn’t been easy being without power, and we appreciate our customers’ patience as we continue our work to get everyone back online as quickly and safely as possible.
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2
28
Crews are continuing to make good progress despite challenging conditions, restoring power to 132,000 of our customers and clearing 115 blocked roads since last night. We'll continue working around the clock to get the power back and shifting crews to our hardest-hit communities.
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8
29
After around-the-clock work by more than 1,700 crews, we've successfully completed all our town-by-town restorations ahead of schedule—restoring power to more than 300,000 of our customers. Here are some safety tips to keep in mind as cleanup continues:
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2
28
The devastation caused by
#HurricaneIda
was widespread and our crews answered the call to help. After 2 weeks of working to rebuild the electric system in LA, our team is arriving home. More than 100 employees were part of the restoration efforts from MA, CT and NH. Welcome home!
0
5
29
Since the storm hit Friday, more than 400,000 customers have been restored. Our goal is to have the vast majority of remaining customers without power back up today.
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3
28
Here’s some of the damage our crews are faced with in Duxbury.
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9
24
Our crews are working as quickly and safely as possible to repair extensive damage caused by the severe winds. Here on Clapboardtree St in Westwood, crews are replacing a utility pole that broke when a large tree fell onto our power lines.
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5
28
Thousands of workers are continuing to work tirelessly to restore our remaining 98,000 customers who lost power during the powerful nor'easter. Here on Pleasant St in Plympton, crews are just finishing up repairs to restore customers in the area.
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1
27
We’ve restored more than 473,000 of our customers and are continuing our work to restore ~13,300 of our customers without power from the nor’easter—particularly in the hardest-hit South Shore communities like here in Duxbury and Marshfield.
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3
26
We're working to resolve issues with our outage reporting systems as quickly as possible. You can report your outage by calling 800-592-2000 (East MA) or 877-659-6326 (West MA). We have 100s of customer service representatives available & appreciate your patience.
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While crews continue clearing and repairing damage in our hardest-hit communities, our team is also working through the night at staging areas like this one at Cape Cod Community College to manage all the materials and resources supporting the restoration effort.
@CapeCodComCol
9
3
25
Our crews from MA, CT & NH are making their way down the east coast to help out.
#irma
Pit stop in Maryland before crews continue down south to help with restoration efforts after
#HurricaneIrma
hits!
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6
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2
10
25
Trucks are fully stocked, gassed up, and ready to go for hundreds of mutual aid lineworkers from Michigan and Florida. They flew in this morning to help repair any damage Saturday’s nor’easter may bring.
1
6
26
👏
@AudreySchulman
and
@zeynebmagavi
for their leadership and vision to accelerate geothermal. “We’re very excited about how big and broad the scale could be. We want to take this as far as it can go. We're all in.” -Bill Akley, President of Gas Operations
0
7
25
During a winter storm like this, it’s a busy day & night here at Eversource. We appreciate our 8,000+ employees who brave the elements to support our customers and communities when the weather gets tough. Please call 1-800-592-2000 in EMA and 1-877-659-6326 in WMA if you need us.
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8
26
Winds are toppling 🌲🌲 and bringing down power lines with them. ⚠️ Always stay away from downed wires and assume they are live. 📞 9-1-1 immediately and please report it to us by calling 800-592-2000 (EMA) or
877-659-6326 (WMA). We’re there when you need us.
0
24
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We've reached an agreement to purchase the natural gas assets of
@ColumbiaGasMA
from
@NiSourceInc
. As the largest energy company with deep roots in New England, we are well positioned to provide safe & reliable service to all of our customers. Details:
2
13
26
It’s a team effort here in Plymouth this afternoon as line crews from Canada help us make repairs near White Horse Beach in order to restore power to hundreds of customers. We’re grateful for the mutual aid support as we work to get those holiday 🎄 lights back on.
1
1
25
Crews have worked through the night and restored more than 110,000 customers since yesterday’s windstorm. ~33K customers are without power; we’re working hard to restore them as quickly as safely possible, and have crews coming in from NH, OH, PA, and Canada.
13
6
26
We've mobilized a massive response effort and our customers should prepare to be without power for multiple days. We appreciate how difficult long-duration outages are and our team is repairing the devastating damage from this nor’easter as quickly and safely as possible.
1
3
24
Here in Lawrence our crews are testing and surveying the area to ensure the safety of residents and businesses
3
9
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If you lose power, please be sure to report your outage by calling us at 800-592-2000 (Eastern MA) or 877-659-6326 (Western MA), or online at .
1
19
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Crews will be working through the night, and as quickly as safety allows, to restore service to customers. You can report an outage and view our outage map by downloading our mobile app. Or, give us a call at 800-592-2000.
8
11
25
It was exactly 16 years ago that Senior Line Supervisor Matt Ferrarin headed south to support restoration efforts following Hurricane Katrina. When asked to do it again after this week’s Hurricane
#Ida
, Matt didn’t hesitate: he was packed and Louisiana-bound.
0
1
25
We’re monitoring the situation in Andover, North Andover and Lawrence. Our thoughts are with our neighbors impacted by these fires and we stand ready to support
@ColumbiaGasMA
in any way we can.
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2
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Working in Dartmouth, we met a girl named Sophia who wanted to learn all about the upgrades in her neighborhood. Sophia’s mom told us her daughter wants to, “dig holes & be the boss at Eversource,” when she grows up. Way to go, Sophia—we can’t wait to see what your future holds!
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1
23
We’re committed to getting all our schools back online by tomorrow and continue to focus on restoring critical facilities as quickly and safely as possible. This crew was working in Plymouth this afternoon to restore Cold Spring School.
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4
24
Replacing a broken pole—like this one on Great Western Rd in Dennis—is a time- and labor-intensive process that takes ~6-12 hours. A typical pole-set requires a digger truck and several lineworkers, as well as a second bucket truck to transfer the wires.
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1
24
President & CEO Joe Nolan’s update on restoration: “We’ve got resources, we’ve got equipment, we’ve got whatever materials will be needed. Tonight when the sun goes down you’ll see an extraordinary drop in the amount of customers that are without power I can promise you that.”
9
4
23
This team working on Union St in Marshfield had a special visit from
@MassGovernor
, our President & CEO Joe Nolan and Marshfield Town Administrator Michael Maresco to thank them for their tireless work restoring power. We’re grateful to all our partners in this massive effort.
1
1
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