𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: Video update from Ops lead Nick Grant. 150+ field staff working to restore network supply this weekend. Severe weather a concern. Report fallen powerlines: 13 16 70 / 000 Full update:

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: Power on to 1700+ customers in past few hrs: much of Ingham, Forrest Beach & Lucinda where safe. Smaller local subs & HV ines energised today + helistringing new lines at Mutarnee. Access & weather remain risks. Full update:

The only thing cooler than heli-stringing powerlines is knowing it brings hundreds customers a massive step closer to having their lights back on. #olleracreek #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: 150+ field staff across Hinchinbrook LGA & Mutarnee today. Specialist teams airlifted to outlying subs; major foc on Ingham & surrounds. Access still v challenging; safety #1 priority. Full update:

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: ✅ Ingham substation on ✅ Ollera Ck poles up ✅ Progressive restoration happening. Full update

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: 200 customers restored today, major pole up at Ollera Ck, Ingham sub being assessed, 100-plus field staff on the ground tomorrow. Full update: #NQfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦 Today’s wishlist: clear skies, receding floodwaters, stable ground. All but 500 customers outside of Hinchinbrook restored; major focus on Ingham sub/network & Ollera Ck. Full update: #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: 500 customers restored today incl Cungulla, Giru & Cardwell. Genset delivered via Chinook to Ingham water treatment. Tomorrow: working on Paluma, Majors Ck supply & aerial damage assessments. Full update: #nqfloods

Using a generator? Use it safely: 💀 Outdoors only: exhaust fumes are lethal ⚡ Never connect to house wiring without an isolator/changeover switch 🔌 Use heavy duty extension cords connected directly to the gen & don't overload it More: #NQfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: 8000 customers without power this morning incl 6800 around 𝗜𝗻𝗴𝗵𝗮𝗺. Low cloud forced back aerial patrols earlier. Crews on the ground 𝗚𝗶𝗿𝘂 & 𝗖𝗮𝗿𝗱𝘄𝗲𝗹𝗹 & hoping for access to 𝗖𝘂𝗻𝗴𝘂𝗹𝗹𝗮 & 𝗣𝗮𝗹𝘂𝗺𝗮. Full update:

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: Power's restored to 𝗣𝗮𝗹𝗺 𝗜𝘀, 𝗕𝗮𝗹𝗴𝗮𝗹 𝗕𝗲𝗮𝗰𝗵, 𝗕𝗹𝘂𝗲𝘄𝗮𝘁𝗲𝗿 & 𝗠𝗮𝗴𝗻𝗲𝘁𝗶𝗰 𝗜𝘀 with progress at 𝗚𝗶𝗿𝘂 & 𝗖𝗮𝗿𝗱𝘄𝗲𝗹𝗹. 𝗜𝗻𝗴𝗵𝗮𝗺 remains severely flooded; other areas inaccessible. Full update: #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: We’re getting the lights on where we can & gearing up to respond en masse once water levels drop & weather improves. Here’s what response manager Chris Hooper has to say about what we’re seeing, what we’re doing, & how we have your back, North Qld 🙏 #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: 9000+ Nth Qlders without power tonight due to severe weather/flooding. No restoration times until water recedes & we can get to damage sites; then we'll update Outage Finder: Stay safe:

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: We’ve begun shutting off power in some low-lying pockets of Tsv. We’re only de-energising where essential for safety. We when we can reassess the situation & damage, we’ll provide accurate restoration estimates

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: Ingham substation is deenergised for safety due to rising flood waters, cutting power to 6700 customers. We won't have a restoration time until flood threat has passed and we can assess. If you rely on electrical med equipment, enact your Plan B now. #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗 𝗨𝗣𝗗𝗔𝗧𝗘: Flooding, landslides & trees are impacting NQ where some areas have already clocked 1m of rain. Monitor warnings, follow the directions of emergency services & prepare for power outages. Severe weather safety info: #nqfloods

𝗡𝗤 𝗙𝗟𝗢𝗢𝗗𝗦: We're closely monitoring the network in flood-risk areas & will switch power off if necessary for your safety. Video shows our Ingham crews in action & the hidden danger of powerlines down in floodwaters. Report fallen wires to 000. Stay safe.

@craigninness Hi Craig, Sorry to hear about the missed meter reading at your property. You can submit complaints online at or by phone on 13 74 66 between 7am and 5pm, Monday to Friday, excluding public Holidays. Cheers, Sam

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