Dropbox Support
@DropboxSupport
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Official customer support for @Dropbox . Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at .
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Joined June 2009
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Reports claiming we’ve been hacked aren’t true. Your stuff is safe. More info on our blog:
http://t.co/vI6sfNjC4Z
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@illecta
Hey there, is there an issue with your Dropbox that we can help with? Let us know. Thanks!
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And we're back! We’ve completed our scheduled maintenance. Thanks for your patience.
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Reminder: Dropbox maintenance happens today from 8am - 12pm PT. Functionality will be limited. We'll tweet when normal service is restored.
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@JustinRoiland
Hey Justin, thank you for reaching out. We're really sorry to hear about your account issues. Could you please DM us your email address so we can look into these for you?
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Planned maintenance: Saturday, 12/5, 8am-12pm PT. Dropbox functionality will be limited during this time. We’ll tweet when it's restored.
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Dropbox now natively supports Macs with Apple silicon (M1). All users with these devices will receive the native version of Dropbox automatically. More info here:
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Some iOS 8 users w/ latest version of Dropbox or Carousel might see ‘duplicate’ uploads. Here’s a temporary fix:
http://t.co/uMMzAnacrP
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We’ve resolved the iOS 8 compatibility issue. Please update your Dropbox and Carousel apps to get the fix:
http://t.co/eVKTwW3eZT
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Get latest Dropbox & Carousel apps to avoid backup issues w/ iCloud Photo Library (Beta) in Monday’s iOS 8.1 release:
http://t.co/a7JJmhBq6v
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@HISASHI_
Hello there! We hope you don’t mind us reaching out in English. Would you mind providing us with a bit more information on what you’re experiencing? Feel free to DM us if you prefer. 👇 Let us know!
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Dropbox currently supports Apple M1 through Rosetta. We have an internal build for native Apple M1 support, which we’re testing and committed to releasing in H1 2022. While we regularly ask for customer feedback on new features, this should not have been one of those instances.
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@lilyallen
Hi Lily, we bumped into your tweet and wanted to reach out and see if we can assist! If you like, drop us a DM and we will do our best to help you find the 🎶 light in the tunnel at the end 🎶!
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We're experiencing temporary service issues and we're working on them. We appreciate your patience, and will be back up as soon as possible.
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Please update your Dropbox and Carousel apps now to address ‘duplicate’ upload and most app crash issues on iOS 8:
http://t.co/uMMzAnacrP
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We’re aware some iOS 8 users are still experiencing app crashes. Today's update (3.4.2) should resolve most issues:
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@Agoney
@AmbarArteaga4
Hi Agoney, we hope you don't mind us replying to you in English. We saw your Tweet and we just wanted to say, we would love to help you out if you are planning a release through Dropbox. If you would like to talk to us about this, send us a DM!
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We are aware of the outage and are working to restore service.
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@junziforhire
@Dropbox
@DropboxBusiness
@DropboxDesign
@dropboxapi
@slpng_giants
@slpng_giants_eu
Hey there, we've blocked Breitbart from our ads, however you might need to clear your cache and cookies to ensure that you don't see anything moving forward. Hope this helps!
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iOS 8 compatibility issue may prevent Dropbox and Carousel from backing up photos and videos. Fix coming soon. Info:
http://t.co/gsGo4iuR4k
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Investigating: All parts of the Dropbox platform are currently down for most users. We’re working to fix the proble…
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Resolved: We’re back! Everything should be up and running. Thanks for bearing with us.
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Super user tip: Add “dl=1” to the end of a Dropbox shared link to prompt auto download.
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Due to an iOS 8 bug, slo-mo videos on iOS 8 devices are not backing up to Dropbox & Carousel. Working on a fix.
http://t.co/tsg2S5YJ5W
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@akirill0v
Вот некоторые услуги, которые приняли пойло или вздремнуть, вы привыкли в почтовый ящик:
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@kur
お問い合わせ頂いた件に関しまして確認し、弊社のミスにより問題が発生しましたことをお詫び申し上げます。また、こちらで適切な返金手続きを行います。
ご迷惑をおかけし申し訳ございません。他にお手伝いできることがありましたら、どうぞお知らせください
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Investigating: may not load and instead show 5xx error for some users.
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Investigating: Dropbox is currently down for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
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Investigating: Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
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Resolved: Dropbox service has been fully restored. Thanks for your patience!
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Investigating: Dropbox is currently experiencing a service disruption.
Our engineering team is working to ident…
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🔒 Keep your Dropbox account secure thanks to our brand new Security Checkup tool!
Check it out here:
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Check out our 2022 cheat sheet with Dropbox and get this year off to a great start!
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Identified: Some parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
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Happy Friday from the whole Dropbox Support team! 💙
We're here to help if you have any issue with your Dropbox account - just tweet here, or DM us 😊
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@tattoodacosta
...account usage is over quota, new changes to your files won't sync. Hope this helps! 2/2
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Resolved: We've resolved the issue! Desktop application performance should be coming back to normal. Thanks for bea…
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Investigating: Dropbox is currently experiencing a service disruption.
Our engineering team is working to i...
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All done! We've completed our scheduled maintenance. Thank you for your patience.
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Bought a new computer 💻, laptop or mobile device during the sales?
Giving your old one to a family member 👩👩👧👦?
Make sure to unlink it from Dropbox first to avoid accidental data loss!
Check out the steps here:
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Details about Dropbox and macOS Sierra compatibility:
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@ftrain
Hi Paul, a very awkward interaction indeed! Just so you know, if she chooses to rename the shared folder on her account (say, to ‘my-husband’), only she will see the change: . That should appease idle onlookers, but would lead to less conversation...
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Identified: Our engineers are working to fix this problem. We should be back up soon. Check back for an update shor…
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Identified: We’re getting closer to a solution. Our engineering team is working to resolve this problem as quickly …
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We recently announced a new desktop app experience that is now currently available in Early Access. Due to an error, some users were accidentally exposed to the new app for a short period of time. We’re currently working to revert this change. We apologize for any inconvenience.
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The DropboxOffers twitter account is fake. Please avoid. Thank you.
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@darrellwhitelaw
Hey Darrel - content removed under DMCA only affects share-links. DM us if you’re seeing something different so we can help
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Great news - Doc scanner is now available on Android! Learn more:
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All done! We've completed our scheduled maintenance. Thanks for your patience.
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@amahnke
... However you decide to proceed, we ask that you keep your comments respectful and professional, so the we and our team can continue to help. Thank you
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@EddieHinkle
Hey Eddie, it looks like a mistaken information was included in the release notes and was corrected quickly after. Sorry for the confusion!
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@rmondello
Hi Ricky, we can certainly forward this suggestion to our dev team for their consideration in future!
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📱 Ever wondered what file formats you could preview on your Dropbox mobile app? Find the full list here:
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Dropbox will be in read-only mode during planned maintenance, starting shortly. We’ll tweet when normal service is restored. Thanks!
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Do you 💙 Dropbox Paper?
If so, make sure to check our easy formatting tricks & keyboard shortcuts!
Happy Friday 🎉
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@joshuahall_
Hi Josh, thanks for reaching out with this idea! We have forwarded it to the team. If you need anything else moving forward we'll be a message away.
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🍗 Travelling to see your loved ones for Thanksgiving? Make sure to keep your important files offline to access them on the go from your mobile or tablet 📱 Learn more here:
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@Paluten
Hey, hope that it's okay that we reach out in English! We saw your tweet, and wanted to find out more. Are you having trouble with the web or the desktop / mobile app? What's loading / working slowly for you? Feel free to drop a DM!
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Happy Monday! We're online & ready to answer your questions about Dropbox ❤️
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We've verified that Dropbox isn't vulnerable to the
#FREAK
attack bug. To check browser security you can use:
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Pro tip: Find deleted files easily by using the search bar on our web app and typing in the file name.
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Investigating: Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
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Resolved: Search functionality should be back up and running. Thanks for bearing with us.
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Dropbox 101 - Lost a file? Don't worry! Here's how to recover files deleted in the last 30 days:
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Happy 4th of July to our friends in the US! 🇺🇸🦅🎇
Despite the holiday, we're here all day to help with any Dropbox related issue
#nobbqforus
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Hi there! If you need help with your Dropbox account, you know what to do 💪
#tweetusifyouneedus
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Resolved: We’re back! Dropbox should be up and running. Thanks for bearing with us.
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Got a question about your Dropbox setup? Drop us a tweet! 🙋🏽♂️
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@CoinomiWallet
Hi there, we hope you don't mind us jumping in. If you'd like to report a Dropbox link, you may go ahead and send it over at abuse
@dropbox
.com. Our team will then further investigate it, and put it down in a timely manner. Let us know how it goes!
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Identified: We continue to have some trouble with the desktop application, mostly affecting performance. Our engine…
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Quick update on
#heartbleed
: We’ve patched all of our user-facing services & will continue to work to make sure your stuff is always safe.
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Dropbox is still experiencing a service disruption.
Our engineering team is working on a fix at the moment.
Thanks for your patience
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Having trouble using Dropbox? We're here to help! Drop us a tweet 💪🏽
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@new_engine
Hi there - tell us what's going on! We'd love to help. And there's no need for the extra 💰. Just DM us your account email, or any ticket numbers from ongoing cases you have, and we'll be all over it. Thx in advance!
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Resolved: We're back! This incident is now resolved, thank you for bearing with us!
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@BAOUWS
Hey there, we appreciate the shoutout & we’re always here for more tips & tricks, just let us know here & we’ll do our best to follow-up. Happy Monday! 😊
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@TimSweeneyEpic
@Dropbox
Hi Tim, couple updates for you. By default, screenshots are not saved to Dropbox. Users have the option to turn this feature on or off and we’ll update the language in the prompt to make this more clear. We’ve also connected with the product team and they are ... [cont]
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We're online and ready to answer your questions! How can we help? 🙌
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Investigating: We're investigating an issue that may cause the Dropbox Paper app for iOS to crash. We're working to fix the problem as quickly as we can.
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Investigating: Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
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Resolved: Dropbox service has been fully restored. You may experience some latency with Dropbox tasks however norma…
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We're online and ready to help! 👋
This week we'll be here on Twitter Mon to Fri, 2am to 4pm CST, or 8am to 10pm GMT.
If you have a question about Dropbox, get in touch!
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Restore previous versions of your files in a click with Dropbox! 🚑
#lifesaver
Follow the instructions here:
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@Zomboy
Sure, we completely get that! Thanks for taking the time to share your thoughts, we’ve forwarded your comments to our dev team. Cheers!
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@etrou_
Hey there, hope it’s OK that we reach out. We’ll be happy to pass your suggestion on to our team on your behalf. Can you tell us where exactly you’d like to have a Next button? What platform are you using (web, mobile, etc.)? Let us know!
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Deleted a file by mistake 🙀? Click on 'Deleted files' () and restore it in one click 🖱
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We all know that this time of year is a little wild, so here are some tips on how to use Dropbox to make your prep easy! 🎁
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Monitoring: Paper is currently experiencing performance issues. Our engineers are investigating the issue and we’re monitoring the situation. We’ll share another update as soon as we can.
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