@JustinRoiland
Hey Justin, thank you for reaching out. We're really sorry to hear about your account issues. Could you please DM us your email address so we can look into these for you?
Dropbox now natively supports Macs with Apple silicon (M1). All users with these devices will receive the native version of Dropbox automatically. More info here:
@HISASHI_
Hello there! We hope you don’t mind us reaching out in English. Would you mind providing us with a bit more information on what you’re experiencing? Feel free to DM us if you prefer. 👇 Let us know!
Dropbox currently supports Apple M1 through Rosetta. We have an internal build for native Apple M1 support, which we’re testing and committed to releasing in H1 2022. While we regularly ask for customer feedback on new features, this should not have been one of those instances.
@lilyallen
Hi Lily, we bumped into your tweet and wanted to reach out and see if we can assist! If you like, drop us a DM and we will do our best to help you find the 🎶 light in the tunnel at the end 🎶!
@Agoney
@AmbarArteaga4
Hi Agoney, we hope you don't mind us replying to you in English. We saw your Tweet and we just wanted to say, we would love to help you out if you are planning a release through Dropbox. If you would like to talk to us about this, send us a DM!
Identified: Some parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
@nickmira
Hi Nick, we hope it's okay that we reach out. We came across your tweet, and wanted to suggest forwarding this e-mail to our team at abuse
@dropbox
.com for investigation. Cheers for being vigilant!
Bought a new computer 💻, laptop or mobile device during the sales?
Giving your old one to a family member 👩👩👧👦?
Make sure to unlink it from Dropbox first to avoid accidental data loss!
Check out the steps here:
@ftrain
Hi Paul, a very awkward interaction indeed! Just so you know, if she chooses to rename the shared folder on her account (say, to ‘my-husband’), only she will see the change: . That should appease idle onlookers, but would lead to less conversation...
We recently announced a new desktop app experience that is now currently available in Early Access. Due to an error, some users were accidentally exposed to the new app for a short period of time. We’re currently working to revert this change. We apologize for any inconvenience.
@amahnke
... However you decide to proceed, we ask that you keep your comments respectful and professional, so the we and our team can continue to help. Thank you
@EddieHinkle
Hey Eddie, it looks like a mistaken information was included in the release notes and was corrected quickly after. Sorry for the confusion!
@joshuahall_
Hi Josh, thanks for reaching out with this idea! We have forwarded it to the team. If you need anything else moving forward we'll be a message away.
🍗 Travelling to see your loved ones for Thanksgiving? Make sure to keep your important files offline to access them on the go from your mobile or tablet 📱 Learn more here:
@Paluten
Hey, hope that it's okay that we reach out in English! We saw your tweet, and wanted to find out more. Are you having trouble with the web or the desktop / mobile app? What's loading / working slowly for you? Feel free to drop a DM!
@CoinomiWallet
Hi there, we hope you don't mind us jumping in. If you'd like to report a Dropbox link, you may go ahead and send it over at abuse
@dropbox
.com. Our team will then further investigate it, and put it down in a timely manner. Let us know how it goes!
@new_engine
Hi there - tell us what's going on! We'd love to help. And there's no need for the extra 💰. Just DM us your account email, or any ticket numbers from ongoing cases you have, and we'll be all over it. Thx in advance!
@BAOUWS
Hey there, we appreciate the shoutout & we’re always here for more tips & tricks, just let us know here & we’ll do our best to follow-up. Happy Monday! 😊
@TimSweeneyEpic
@Dropbox
Hi Tim, couple updates for you. By default, screenshots are not saved to Dropbox. Users have the option to turn this feature on or off and we’ll update the language in the prompt to make this more clear. We’ve also connected with the product team and they are ... [cont]
Investigating: We're investigating an issue that may cause the Dropbox Paper app for iOS to crash. We're working to fix the problem as quickly as we can.
We're online and ready to help! 👋
This week we'll be here on Twitter Mon to Fri, 2am to 4pm CST, or 8am to 10pm GMT.
If you have a question about Dropbox, get in touch!
@etrou_
Hey there, hope it’s OK that we reach out. We’ll be happy to pass your suggestion on to our team on your behalf. Can you tell us where exactly you’d like to have a Next button? What platform are you using (web, mobile, etc.)? Let us know!
Monitoring: Paper is currently experiencing performance issues. Our engineers are investigating the issue and we’re monitoring the situation. We’ll share another update as soon as we can.