@PeterMartin100
Hello, I have checked the details and one of the crossings has already been settled using credit that was available against the vehicle registration, this is why the website is only brining up the one crossing.
Dart Charge payments can now be taken following the global IT incident. Remember, the deadline for paying for crossing today is midnight tomorrow. Pay online or via our call centre on 0300 300 0120. We apologise for any inconvenience caused. Thank you for your patience.
2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, or alternatively you can make a payment via our website .
@_katherine_may_
Hi Katherine, I work for Highways England, the charging authority for Dart Charge. If our service provider has given sub standard service I'd like to personally investigate it. Adam
@aaronsporter03
continue to work through your renewal details to ensure your accounts status is rectified.
To ensure that LRDS customers with a renewal date between the 1st July and 31st August are not impacted further during this period of high demand for the service. We have extended 2/3
@n0n0tagain
Hi, if you manually top your account up you can do so from midday Sunday. If you top up by Direct Debit you won't need to do anything. If you have an account balance, your crossings will be taken from the credit available.
@rbclrk
Crossings that have been made since 6am on 27 July 2023 will be allocated to your account. However, as the time frame to pay for crossings has been extended, these may not show on your account until after 15 August 2023. You do not need to take any further action in this regard.
@sohara21
@sohara21
Hello, if you are having difficulty making a payment online, you can call Dart Charge customer service on 0300 300 0120 who can take the payment over the phone for you.
@tyr37
@RobTukulele
Hello, we are currently looking into the issue with the website. In the interim you can contact customer services on 0300 300 0120 who can check the details on your account and take payment over the phone if required.
Hi, this channel won’t be monitored over the festive period. If you need us urgently then the call centre is still open (Tel: 0300 300 0120). I hope you allhave a great Christmas and we’ll see you in the New Year.