We are the official Twitter customer care team for Dubai Islamic Bank (Public Joint Stock Company). We are at your service Mon to Sat from 8:00 AM to 8:00 PM
نقوم بتطوير أنظمتنا لخدمتكم بشكل أفضل. قد لا تتوفر بعض الخدمات من الساعة 2 صباحا حتى 12 ظهرا، 21 يونيو 2019
We are upgrading our IT systems to serve you better. Some banking services may be unavailable from 2am to 12pm on Friday, 21 June 2019
Thank you for your patience. All our banking services that were disrupted due to unforeseen technical issues have been restored. We apologise for any inconvenience caused and thank you for your understanding.
📢إشعار هام
في الأسابيع القليلة الماضية، قام بنك دبي الإسلامي بترقية بعض خدماته المصرفية إلى منصة مُطورة تحت اسم “سحابة تيمينوس المصرفية” ، وعلى الرغم من جهودنا المبذولة للحفاظ على استقرار الخدمات، فإننا ندرك أن بعض المتعاملين واجهوا بعض الصعوبات المتعلقة بالخدمة.
تعد هذه
Thank you for your patience. All our banking services that were disrupted due to unforeseen technical issues have been restored. We apologise for any inconvenience caused and thank you for your understanding.
متعاملينا الأعزاء،
نشكركم على تعاونكم معنا. لقد تمكنا من استعادة جميع خدماتنا المصرفية التي تعطلت في وقت سابق بسبب مشاكل فنية غير متوقعة. نحن نعتذرعن أي إزعاج قد حدث ولكم جزيل الشكرعلى تفهم الأمر.
DIB supports the nation’s vision to align with global practices of moving to the new working week.
Our branches will be open 6 days a week, 8am to 2pm, Mon – Thurs & Sat and 7:15am to 12:15pm, Friday.
Important Announcement📢
Over the past few weeks, Dubai Islamic Bank (DIB) has been upgrading certain banking services to an enhanced platform – The Temenos Banking Cloud. Despite our concerted efforts to ensure minimal disruption, we understand that some customers have
Earlier this week, we had our third Ramadan Meer drive. This Ramadan, Dubai Islamic Bank is delighted to join Tarahum Charity Foundation, where essential foodstuff and commodities are distributed to families in need during the holy month.
@E777Y
نأسف لحدوث أي إزعاج. نحن نولي أهمية كبيرة لتقديم أفضل خدمة ممكنة لكم ونعمل جاهدين لتحقيق ذلك. نود الارتقاء بتجربتك معنا، يرجى التكرم بإرسال رسالة على الخاص بالمزيد من التفاصيل حول استفسارك حتى نتمكن من تقديم المساعدة.
يدعم بنك دبي الإسلامي رؤية الدولة في التوافق مع الممارسات العالمية للانتقال إلى أسبوع العمل الجديد.
ستفتح فروعنا 6 أيام في الأسبوع ، من الساعة 8 صباحًا حتى 2 ظهرًا ، من الإثنين إلى الخميس والسبت ومن 7:15 صباحًا حتى 12:15 ظهرًا يوم الجمعة.
Important Announcement. We are facing disruptions in some of our banking services. We are working on restoring it at the earliest. We thank you for your patience.
متعاملينا الأعزاء، نواجه حالياً مشاكل تقنية في تقديم بعض الخدمات المصرفية المعتادة. نشكركم على تعاونكم القيم معنا في حين يعمل الفريق على حل هذه المشكلة.
@LiterallyAIM
Thank you for approaching DIB. Please note that we are facing issue related to Domestic Transfers from DIB to ADIB .We are working to solve this issue at the earliest. Thank you for your patience and sorry for the inconvenience caused.
Dear Customers, due to a technical issue, some banking services are currently unavailable. While we are actively working on resolving the issue, we thank you for your patience.
Please confirm if you were able to reach our Call Center successfully, if not, kindly send us a DM with the registered mobile number for further assistance. Thanks.
All systems and customer touchpoints are now operational with the exception of DIB Mobile Banking App which shall be restored as soon as possible. We apologize for any inconvenience caused and thank you for your understanding.
@LiterallyAIM
Thank you for contacting DIB. If your information is expired and requires an update, a pop up message will appear automatically after logging in to DIB mobile app/ online.
Important Announcement.📢
We are upgrading our systems to provide you with an even better and safer banking experience. The update is planned to take place between Saturday, 15 June, 2024 to Wednesday, 19 June, 2024.
متعاملونا الأعزاء،
نشكركم على تعاونكم معنا. لقد تمكنا من استعادة جميع خدماتنا المصرفية التي تعطلت في وقت سابق بسبب مشاكل فنية غير متوقعة. نحن نعتذر عن أي إزعاج قد حدث ولكم جزيل الشكر على تفهم الأمر.
Channels & Services are up and running. Branches will be fully functional starting tomorrow morning, Thursday, 20 June, 2024. Thank you for your patience.
We are working tirelessly to fix all functionalities and ensure you continue enjoying a seamless banking experience.
Dear Valued Customer,
As you are aware, after working over the last month to transform our core banking systems, we have recently concluded the upgrade of our banking platform to a more secure, safe and reliable cloud technology system.
The transition to a new system was
@dhedekale
Please note that your feedback had been forwarded to the concerned department in order to follow up and do the needful. Thank you for contacting DIB.
DIB would like to advise that all of its systems have now been restored and customers can access all banking services as usual. We thank you for your patience and sincerely apologise for the temporary outage this evening.