Converge Support
@Converge_CSU
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Welcome to the official customer support account of Converge! We're here to help you #ExperienceBetter . For news and updates, follow @ExperienceCNVRG .
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We understand how frustrating it can get para mag-hintay ng resolutions sa tech issues and concerns niyo.
To streamline our process, we have created this guideline so you’re aware of our internal process once your ticket has been received.
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@lizasoberano
Hi
@lizasoberano
, we have sent you a direct message. Kindly check your inbox. Thank you!
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To our dear customers:
You may have experienced connectivity issues starting at around 10:30 am today, October 7.
We have already addressed the issue, and our services are gradually being restored. We expect full recovery of your internet connectivity by noon today.
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To our valued subscribers,
You may be experiencing connectivity issues as of 12:12pm, 20 November 2021.
Our technical team is working to resolve the issue and restore your connection. A service ticket is not required.
We apologize for any inconvenience this may have caused.
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(1/2) We are deeply concerned about the wrongful comments and behavior of some employees over social media. We do not tolerate such actions toward any customer and emphasize that their personal opinions do not reflect the company’s perspective, values, and culture.
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To our subscribers in CALABARZON:
You may be experiencing connectivity issues as of 5:05 AM of September 15, 2022.
Please message our Twitter account () for your concerns.
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We have restored internet services for 98.6% of our customers affected by the service interruption at around 10:30 am today, October 7.
If you are still experiencing connectivity issues, please try to reboot your modem and do simple troubleshooting.
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You may have experienced connectivity issues starting at around 9:00 a.m. today, June 17, 2024. We have addressed the issue, and our services are being restored.
We expect full recovery of your internet connectivity by 12 noon today. A service ticket is not required.
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Closing off our 12.15 with a bang! 🎆🎉🎊🥳
Introducing 1500Xtra! Enjoy up to 45Mbps on your Converge FiberX connection for just an additional P99 on your base plan!
For FiberX 1500 (25Mbps) subscribers, avail of our 10for99 - 1500Xtra here 👉👉👉
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(2/2) We are currently dealing with this matter and we will carry out disciplinary measures accordingly.
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Giveaway alert!
Get a chance to win a Sony Playstation 5 and more!
Just post a screenshot of your Converge FiberX and Fiber Xtreme Speed test result and tell us how Converge helps you to
#OwnYourFast
!
Go to for more details!
#ExperienceBetter
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We have fully restored internet services in all affected areas of the service interruption experienced at around 10:30 am today, October 7.
You may now check the quality of your internet connection at .
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To our subscribers in Quezon City and CAMANAVA:
You may be experiencing connectivity issues as of 12:13 AM of November 17, 2021.
Please message our Twitter account () for your concerns.
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A network outage occurred on August 3, 2020, which brought down connectivity for some of you. We quickly dispatched our team to act upon this outage. More details regarding this incident.
#TechnicalAdvisory
#ExperienceBetter
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Hindi mo kailangan ng telepono para tawagan kami, just go here:
I-dial ang mga numbers na ito for your concerns.
NCR (+632) 8667-0848
Regional (+6345) 598 3000
Sales (02) 8667 0848
#ExperienceBetter
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ADVISORY
We detected connectivity issues affecting our subscribers in several areas. Our technical team is currently conducting Fiber blowing for Permanent resolution, Estimated Time of Restoration is around 10:30AM.
We apologize for any inconvenience this may have caused.
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To our valued subscribers,
We are glad to report that our connectivity issues at 12:12 PM of November 20, 2021 have been fully resolved at 2:40 PM of November 20, 2021.
You may now check the quality of your internet connection at .
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To our subscribers in Cavite:
You may be experiencing connectivity issues as of 11:29 PM of December 26, 2021.
Please message our Twitter account () for your concerns.
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We will be conducting maintenance from March 3-6, 2021, between 02:00 AM-06:00 AM on our network to serve you better.
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We’re just getting started!
Starting today, Fiber X 2500 subscribers can now enjoy a free speed boost of up to 100mbps, while Fiber X 3500 subscribers will enjoy up to 200mbps on their accounts.
Visit to upgrade your Fiber X subscriptions for FREE!
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Wag mo ng paabutin ng Vday yung pagtitiis mo. Upgrade na, gusto mo rin naman eh. It’s time for u to experience better, kahit sa Internet mo man lang, next time na sa jowa mo. 😛💜
Magcommit ka na sa plans namin, ‘di ka magsisi dito.
👉
#XperienceBetter
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Our founder and CEO acknowledges the challenges in providing support to its subscribers, brought about by limitations due to the COVID-19 pandemic. We would like to assure that the company is hard at work to address these challenges.
Full statement here:
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Bakit mas angat ang internet ng Converge kaysa sa DSL?
Dahil ‘to sa Fiber Internet Technology na gamit namin! Know the benefits of fiber optic sa infographic na ‘to.
#ExperienceBetter
Go to to apply!
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To our subscribers in Quezon City and Mandaluyong City:
You may be experiencing connectivity issues affecting our subscribers in some parts of Quezon City and Mandaluyong City at 10PM on July 9, 2022.
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Having problems with your internet connection? Learn what can cause a blinking LOS, or Loss of Signal light, and know how you can request for a visit from our repair team:
Protect your modem router and devices from issues by watching our self-help tips
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@ninikkokomin
Hi
@ninikkokomin
, this is Elodie from Converge Social Media Support. Please be inform that we already sent you a DM. Thank you.
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To our subscribers in Quezon City:
You may be experiencing connectivity issues as of 11:47 PM of April 19, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Manila City:
You may be experiencing connectivity issues as of 10:26 AM of January 18, 2022.
Please message our Twitter account () for your concerns.
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Higher. Faster. Better. We’ve promised this, and now we deliver. We’re offering a speed increase for Fiber Xtreme 4500 and Fiber Xtreme 7000 subscribers, FREE OF CHARGE!
Avail of the promo now! Visit to upgrade your plans FOR FREE!
#HigherFasterBetter
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To our subscribers in Caloocan, Malabon, Navotas, Valenzuela:
You may be experiencing connectivity issues as of 1:48 PM of August 3, 2021.
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How the installation of your Converge Fiber Internet is done
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We have fully restored internet services in all affected areas of the service interruption experienced at around 9:00 am today, June 17, 2024.
You may now check the quality of your internet connection at .
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To our subscribers in NCR and South Luzon:
You may be experiencing connectivity issues as of 10:00 AM of October 7, 2023.
Please message our Twitter account () for your concerns.
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To our subscribers in Manila:
You may be experiencing connectivity issues as of 11:37 AM of March 17, 2022.
Please message our Twitter account () for your concerns.
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In consideration of the extended ECQ, we have extended bills payment by 30 more days for those with due date within the quarantine period.
Should you wish to pay your bill at this time, you may refer to the ff links:
About payment channels:
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To our subscribers in Rizal And Marikina:
You may be experiencing connectivity issues as of 10:27 AM of March 24, 2022.
Please message our Twitter account () for your concerns.
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We detected connectivity issues affecting our subscribers in Manila and Mandaluyong at 7:03 PM of April 25, 2021.
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@lizasoberano
Hi
@lizasoberano
, kindly check your inbox, we have sent you a direct message. Thank you!
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Thank you for your patience and understanding.
Please continue to monitor our social media channels for updates.
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Are you experiencing sudden loss of signal?
Watch our Conrad's Troubleshooting Tips: Loss of Signal on Youtube
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To our subscribers in Cavite:
You may be experiencing connectivity issues as of 5:48 PM of June 10, 2022.
Please message our Twitter account () for your concerns.
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Common internet connectivity issues may be due to malfunctioning modems. Learn how to take care of your Converge internet modem to ensure uninterrupted service.
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PUBLIC SERVICE ANNOUNCEMENT: Converge does not currently run a survey raffle campaign! Be careful when clicking and responding to surveys offering gifts in exchange for your participation. T
Converge will never ask for these details when we run campaigns and promos.
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ADVISORY
We detected connectivity issues affecting our subscribers in several areas. Our technical team is currently conducting Fiber blowing for Permanent resolution, Estimated Time of Restoration is around 10:30AM.
We apologize for any inconvenience this may have caused.
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A lot of things can cause slow internet connection speeds. Make sure to check the quality of your Wi-Fi signal, as well as the quality of your network cables whenever you’re plugged in directly to your router
If you still experience slow load times, visit
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To our subscribers in CAMANAVA:
You may be experiencing connectivity issues as of 8:06 PM of February 19, 2023.
Please message our Twitter account () for your concerns.
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We detected connectivity issues affecting our subscribers in
Cavite at 1:32 PM of March 29, 2021.
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Ready for the biggest surprise yet? Join Converge ICT's The Fastest Christmas Ever raffle promo and get a chance to win exciting prizes including a 65-inch UHD TV and a Playstation 5 in the grand draw!
Visit
#TheFastestChristmasEver
#ExperienceBetter
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Congratulations to last week's winners for
#OwnYourFast
!
Don't miss your chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router in the grand draw by sharing your SpeedTest results online!
Join the Converge
#OwnYourFast
Promo now!
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The Power of P99 is Back!
Introducing 1500Plus! Just add P99 and get an additional 10Mbps of pure fiber speed!
⚡⚡Hot. Fresh. Fast! ⚡ ⚡
Learn more here:
*Terms and Conditions apply.
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Congratulations to last week's winners for
#OwnYourFast
!
Don't miss your chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router in the grand draw by sharing your SpeedTest results online! Join the Converge
#OwnYourFast
Promo now!
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To our subscribers in South NCR (Paranaque, Las Pinas, Pasay, Muntinlupa, Taguig):
You may be experiencing connectivity issues as of 6:48 PM of October 29, 2022.
Please message our Twitter account () for your concerns.
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We detected connectivity issues affecting our subscribers in Quezon City at 1:30 PM of March 26, 2021.
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Converge ICT Solutions Inc. assures our customers that we have taken precautions to secure our network and redundancies are in place to mitigate the impact of the typhoon to our network facilities.
Keep safe, Ka-Converge!
#KardingPH
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Advisory:
We would like to inform you that effective October 1, 2020, the Bills Payment Facility of Metrobank and Chinabank Savings for Converge ICT will no longer be available.
For more convenient bills payment options, please check:
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To our subscribers in Bulacan (Malolos, Marilao, Guiguinto, Bulakan, Meycauayan):
You may be experiencing connectivity issues as of 11:39 PM of April 7, 2022.
Please message our Twitter account () for your concerns.
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Want to test your Converge Fiber Internet connection speed? Follow these instructions to test your home internet speed, and see the difference of symmetric speeds that only a pure fiber internet connection can provide!
#ExperienceBetter
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Having trouble following up your Converge application? Here are a few useful tips to help make the process smoother.
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‼‼PSA‼‼
Unscrupulous individuals are constantly coming up with new ways to scam you out of your money or information. Stay safe and make sure to only transact business on our official channels. Find more about it here:
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To our subscribers in Bulacan:
You may be experiencing connectivity issues as of 2:24 PM of March 24, 2022.
Please message our Twitter account () for your concerns.
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Do more at home! Get an additional 10mbps for your FiberX 1500 plan for just PHP 99 a month. Visit to learn more.
#10for99
#GoFiber
#ExperienceBetter
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To our subscribers in San Pedro, Sta. Rosa, Calamba and Cabuyao, Laguna:
You may be experiencing connectivity issues as of 8:50 AM of December 29, 2021.
Please message our Twitter account () for your concerns.
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To our subscribers in Taguig City:
You may be experiencing connectivity issues as of 2:26 AM of December 9, 2021.
Please message our Twitter account () for your concerns.
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"Experiencing LOS (loss of signal) on your Converge Fiber Internet? Watch this video as Conrad explains how to troubleshoot LOS issues on your modem.
#ConradTips
#ExperienceBetter
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‼ Make sure you download and install our app only from the official channels! ‼
Experience Better with the Converge Xperience app. Manage your account, update your contact info, and pay your bills, all in one place.
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Congratulations to last week's winners for
#OwnYourFast
!
Don't miss your chance to win Linksys Velop MX5300 Wi-Fi 6 router and many more exciting prizes on the grand draw.
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Get a chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router in the grand draw!
Make sure to post your entries every week to get more chances of winning on the grand draw!
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To our subscribers in Manila and Mandaluyong:
You may be experiencing connectivity issues as of 4:53 PM of June 13, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Cebu:
You may be experiencing connectivity issues as of 11:03 AM PM of April 8, 2023.
Please message our Twitter account () for your concerns.
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Congratulations to last week's winners for
#OwnYourFast
!
Don't miss your chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router and many more exciting prizes on the grand draw.
Join the Converge
#OwnYourFast
Promo now!
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Get a chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router in the grand draw by sharing your SpeedTest results online!
Visit for the full mechanics. Terms and Conditions apply.
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Congratulations to last week's winners for
#OwnYourFast
!
Don't miss your chance to win FREE one month internet during the weekly draws and a Linksys Velop MX5300 Wi-Fi 6 router in the grand draw by sharing your SpeedTest results online! Join the Converge
#OwnYourFast
Promo now!
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Get ONE MONTH FREE internet subscription and save as much as PHP 9,500 when you apply and get approved for a new Converge Fiber X or Fiber Xtreme plan!
Promo open to Fiber X 75Mbps and higher.
Visit for the full mechanics. Terms and Conditions apply
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To our subscribers in Cavite:
You may be experiencing connectivity issues as of 11:34 PM of December 29, 2021.
Please message our Twitter account () for your concerns.
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To our subscribers in Manila and Mandaluyong City:
You may be experiencing connectivity issues as of 3:14 PM of March 4, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Manila City:
You may be experiencing connectivity issues as of 10:43 PM of March 14, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Manila:
You may be experiencing connectivity issues as of 2:38 PM of April 22, 2022.
Please message our Twitter account () for your concerns.
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Upgrade your online experience with Converge FiberX.
This is true UNLIMITED, mabilis and sulit na internet!
Go for the internet that you deserve!
GO FIBER!
#GoFiber
#ConvergeFiberX
#ExperienceBetter
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To our subscribers in Brgy. Marulas, Valenzuela City :
You may be experiencing connectivity issues as of 8:38 PM of June 20, 2021.
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We have restored about 75% of our service ports in
@valenzuelacity
as our repair teams worked round-the-clock, even in the middle of the rains. We will fully restore 100% of the service ports within the day.
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Need to change your Wi-Fi password? Madali lang!
Check out the infographic below!
#ExperienceBetter
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To our subscribers in NCR Area:
You may be experiencing connectivity issues as of 3:24 PM of June 1, 2024.
We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.
We apologize for any inconvenience this
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To our subscribers in Taguig City:
You may be experiencing connectivity issues as of 3:32 AM of January 23, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Quezon City:
You may be experiencing connectivity issues as of 3:57 PM of March 25, 2022.
Please message our Twitter account () for your concerns.
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Introducing the Converge Xperience App!
Manage your Converge account. Pay bills, request support, and learn helpful tips to maximize your connection.
Download now:
iOS:
Android:
#ConvergeXperienceApp
#EasyXperience
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To our subscribers in Quezon City:
You may be experiencing connectivity issues as of 1:37 PM of October 21, 2022.
Please message our Twitter account () for your concerns.
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To our subscribers in Taguig:
You may be experiencing connectivity issues as of 7:08 PM of June 5, 2024.
We assure you that our technical team is working to restore your connection as soon as possible. A service ticket is not required.
We apologize for any inconvenience this
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