NCC Consumers
@ConsumersNCC
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The Consumer is King! This is the official Twitter account of the Nigerian Communications Commission () for Nigerian Telecom Consumers.
Abuja, Nigeria
Joined September 2012
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Do you know that you have the Right to Privacy? As a Telecom Consumer, your personal information must be protected from unauthorized use and you can reject intrusive communications and technology.
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Are you aware of Mobile Number Portability (MNP)? MNP is a service that enables you to change your telecom Service Provider and still retain your mobile number.
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Did you know that the NCC contact centre opens Monday’s to Saturday’s, 8am - 8pm but closed on Sundays and National Public holidays?
Call 622 Toll Free to lay a complaint?
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Are you aware that it is the duty of your telecom Service Provider to give advance notice of anticipated service disruptions or planned outages?
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Are banks among the accredited establishments for issuance of NIN?
YES. Some banks have been licensed to carry out NIN enrolment; however, please note that only NIMC issues NIN although through accredited enrolment partners.
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Is there an alternate USSD code for submitting NIN or linking SIM to NIN other than *346#?
Yes, you can use *996# and follow the steps to link NIN; or use *996*NIN# to submit NIN for linkage with SIM. The 996 code works across all networks.
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Can the NIN only be obtained at NIMC’s Offices?
Other government institutions, state governments and private companies have been approved by NIMC as Enrolment Centres to enroll citizens for the NIN. Mobile operators have also been licensed and will soon be carrying out the task.
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The topic of discussion is "5G Technology: Opportunities and Challenges"
Please tune in to watch the programme (LIVE) on Friday June 24, 2022 at 11am.
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2.Tell your children not to give personal details such as names, addresses, school name, and telephone numbers to online friends that they do not know well in real life. Also, teach them to ignore junk emails and attachments from unknown sources.
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Good Morning Telecom Tweeps!!
Do you know that as a Telecom Consumer you can seek redress via
@ConsumersNCC
if your complaint is not satisfactory resolved by your Service Provider?
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Why am I being asked to submit my NIN to my Network provider?
By submitting your NIN to your mobile network provider your mobile number will be linked to your NIN, thereby providing a means of verifying your identity and safeguarding both your identity and mobile line.
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Do you know that you have a right to be informed? As a Telecom Consumer, you have the right to receive clear and complete terms and conditions for service agreement and disclosure of prices for goods & services.
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Question:
Do you receive unsolicited calls and messages on your phone? Are you aware you can do something about it?
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Hello Telecom Tweeps!!! Did you know that you can call NCC as a second level support to report complaints on any service provider .. The toll free number is "622"
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5. Do you know that you have the right to Privacy? As a Telecom Consumer, your personal information must be protected from unauthorized use and you can reject intrusive communications and technology.
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7. Always keep your devices disconnected from the internet when not in use.
For enquiries, please send an email to nmis
@ncc
.gov.ng
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2.Are you aware of your rights as a Telecom Consumer? Do you know that you have a right to safety? As a Telecom Consumer, you are protected against marketing of goods that are hazardous to public health.
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Knowledge & Information Session:
What is SIM Replacement?
It is the process of replacing an existing SIM card with a new SIM card and transferring existing number, airtime and data balances to the new SIM card.
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Are you aware that once NCC receives your complaint, investigates, and starts mediation to achieve resolution between you and your Service Provider?
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TELL: Inform your child to always TELL you when someone makes them feel uncomfortable or bullies them online.
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Is NIN automatically allocated to all BVN holders or must I register for and obtain NIN separately even though I already have a BVN?
BVN is being harmonized with NIMC, therefore some BVN holders have been automatically allocated NIN.
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#basedonlogistics
The Nigerian Communications Commission is committed to protecting,educating and informing consumers of Telecom Services
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3.Notice changes in the way your children use the Internet, such as the amount of time they spend online. Encourage them to report any attempt of online bullying to you. Encourage children to use login details such as nicknames that will not reveal their identities.
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Do you know that you have the right to be heard? As a Telecom Consumer, you should get fair and quick redress of grievances from your Service Providers.
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3. Mobile phones are low-powered radio-frequency transmitters. They operate at low band, Mid Band, and Millimeter-wave band frequencies with a peak power between 0.1 to 2 watts, which are within the acceptable ICNIRP Standard.
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Do you know that you have a right to quality service? As a Telecom Consumer, you can access your service provider's annual quality of service report and also a 24hr repair service number.
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ACCEPTING: Accepting and opening files or emails from unknown sources bring viruses or horrible messages.
RELIABLE: Teach your child to rely only on contents received from a known person.
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The Nigerian Communications Commisison is a Second Level support in regards to consumer complaints..As a dissatisfied consumer you are expected to report complaints first to your service provider and when unsatisfied report to the Commission..
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Are you dissatisfied with the quality of service received? Contact your Service Provider to complain and obtain a complaint ticket. If your concerns are not satisfactorily resolved, call NCC Toll-Free Number 622.
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4. Keeping the phone at least 30-40 cm away from the body can further reduce the level of exposure to radio waves. You are advised to use hands-free.
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Please tune in to AREWA24 TV channel on DSTV channel 261, GOTV channel 101, STARTIMES channel 138, CANAL+ channel 285 to watch the programme on Sunday May 29, 2022 at 7pm.
You can't afford to miss out!!!
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Part Ten:
1. Why does an unlimited data plan get exhausted before the end of the plan?
If you encounter such a problem, you should revisit the terms and conditions or the Fair Usage Policy (FUP) service.
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Do you know that you have a right to Fair Complaint Process? As a Telecom Consumer, you should have access to information about the complaint process and steps needed to lodge a complaint. You should also have 24 hours access to the call centers of your Service Providers.
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2. Radio waves are electromagnetic fields, but unlike Gamma rays and X-rays, this category of radio waves causes no ionization in the human body.
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6.Let your children understand the ‘SMART’ RULES? SMART is an acronym that stands for:
SAFE: Do not give out personal information.
MEETING: Meeting someone you have been chatting with online can be unsafe.
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Consumer Education:
One:
Are you aware of Mobile Number Portability (MNP)? MNP is a service that enables you to change your telecom Service Provider and still retain your mobile number.
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Good Day, kindly note that NIN enrollment is free..kindly report any Service Provider that charges you for it!
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Do you know that you can lodge a complaint with NCC if you are dissatisfied with how your service provider had handled your complaints? Just call 622 or send a mail to consumerportal
@ncc
.gov.ng
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Good Morning Telecom Tweeps!!!
NCC is hosting an exciting event👇...
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Good morning Telecom Tweeps!!
INFORMATION AND EDUCATION SESSION.
CONSUMER BILL OF RIGHTS: CONTD...
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CONSUMER EDUCATION:
CHILD ONLINE PROTECTION:
1.Have you ever asked the children or minors in your care how they use the Internet? Ask children to show you their favorite sites, inform them that the Internet contains content that may be upsetting so they can always talk to you.
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Do you know that you have the right to choose? As a Telecom Consumer, you should be able to select a variety of goods and services at competitive prices with satisfactory quality.
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As a telecom consumer, please note that a brief narration of your complaint should include the name of the Service Provider, the number affected, and relevant supporting documents if applicable.
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Do you know that Consumers Living with Disabilities are given special measures and taken into consideration in the development and provision of telecom services?
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Are you aware of your rights as a Telecom Consumer? Do you know that you have a right to safety? As a Telecom Consumer, you are protected against marketing of goods that are hazardous to public health.
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Did you know that a written complaint must include the Name, Address, Phone number, and email of the dissatisfied Consumer?
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CONSUMER EDUCATION:
CHILD ONLINE PROTECTION CONT’D…
4.Use of parental control settings on the browser, search engines, and Internet security packages (filtering software) can reduce the risk of a child seeing inappropriate contents.
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Are you aware that your telecom Service Provider is duty-bound to provide you with current rates, terms and conditions for all services on offer; these must be communicated to you via electronic and print format; and should be available on operator’s website and retail outlets?
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The Nigerian Communications Commission wishes everyone a happy easter..
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Do you know that you have the right to be heard? As a Telecom Consumer,you should get fair and quick redress of grievances from your service providers.
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Part Three:
What is Mobile Data?
1. Mobile data provides internet connection by subscribing to a mobile network (Data bundle) on a smartphone or tablet without the need to connect to Wi-Fi.
2. Mobile data allows your phone to connect to the internet while away from Wi-Fi.
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Part Four:
What causes Data consumption/Usage/Depletion?
Answer:
Your data usage starts immediately you’re connected to the internet. The following activities reduce your data:
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Are you aware that you can write a formal letter to NCC? The letter should either be hand or typewritten legibly, concise and signed by the dissatisfied consumer and sent to any of the NCC office addresses.
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Signs that your Social Media Account may have been compromised.
For enquiries, please send email to nmis
@ncc
.gov.ng
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@AirtelNigeria
@airtel_care
kindly give Consumer
@AdaOchi8
her usage details/chart and resolve her complaint..
@NgComCommission
@DrIsaPantami
@DrIsaPantami
,
@ConsumersNCC
I bought 8gb twice from
@AirtelNigeria
which got drained in less than 24hrs last week! I hv called them and they have refused to acknowledge this glitch and insisting I used it! I am not the only one who has experienced this.
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Good morning Telecom Tweeps!!
The EVC, Director Consumer Affairs Bureau and the Director Technical Standards and Network Integrity featured as guests on AREWA24 TV during the maiden edition of the Telecom Television Dialogue with special focus on 5G.
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Do you know that you have a right to be informed? As a Telecom Consumer you have the right to receive clear and complete Terms and Conditions for service agreement and disclosure of prices for goods and services.
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5. Do not click any link sent to you via any messaging platform, if you do not trust the source.
For enquiries, please send an email to nmis
@ncc
.gov.ng
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Good Morning Telecom Tweeps!!
Information and Education session.
PHISHING☠️☠️☠️
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Good day Telecom Tweeps!!!
Information and Education session..
PHISHING☠️☠️☠️
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Consumer Education:
1. Mobile phones communicate by transmitting radio waves via a network antenna mounted at the top of Base Transceiver Stations (BTS).
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Question:
In case of fraud carried out during illegal SIM swap, who bears the liability?
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Part Eight:
1.Why does my data significantly drop while watching Videos?
Videos naturally consume a lot of data. Reducing the video resolution to low or medium significantly reduces data depletion.
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Are you aware that mediation on consumer complaints between NCC and Service Provider is done free of charge by NCC?
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Good Morning Telecom Tweeps!!!
Information and Education session.
Consumer Bill of Rights...
Thread.
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Part Twelve:
Why does the shared data among consumers get exhausted quickly unlike the direct subscription?
Answer: The shared data and individual data are charged at the same rate. You must note that you cannot control the usage of data you share with others.
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Good Morning Telecom Tweeps!!!
Information and Education Session.
5G: Data Consumption/Depletion Contd...
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Good morning Telecom Tweeps!!
INFORMATION AND EDUCATION SESSION...
CONSUMER BILL OF RIGHTS: CONTD...
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We celebrate one of our foremost Director Engr. Fidelis Onah on his retirement from active service...We wish him a happy retirement and a happy birthday
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Answer:
To stop receiving such messages, Send ‘STOP’ to 2442. To decide on what type of messages you wish to receive, Send ‘HELP’ to 2442 and select the kind of messages you wish to receive from the options.
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The programme is free for all telecom consumer..there would be refreshments and lots of freebies
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Dont forget the Gwagwalada COP is holding today at Multipurpose Hall,University of Abuja Teaching Hospital by 11.00am
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8. Always verify news before sharing on your social media pages.
For enquiries, please send an email to nmis
@ncc
.gov.ng
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8 ways to prevent your Social Media Account from getting hijacked.
For enquiries, please send an email to nmis
@ncc
.gov.ng
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Good afternoon Telecom Tweeps.
Today's QaA are as follows;
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Do you know that NCC has two redress processes available?
These are: the Consumer Complaints Resolution Process; and the Arbitration Process.
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Good day, Telecom Tweeps!!!
NCC is participating in the 17th Abuja International trade fair at the trade fair ground on Airport road, Abuja. Visit the NCC pavilion today for inquiries and on-the-spot complaint resolution by your Service Provider.
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Good morning Telecom Tweeps!
NCC celebrates all the mothers around the world. God bless our Mothers…
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@mr_robmichael
@EditiEffiong
@mr_robmichael
could you please avail us with information on where this activities are taking place. It will enable us carry out our monitoring and enforcement activities.
Thank you.
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Do you know you have a right to Timely Redress? As a Telecom Consumer, you should have your complaints resolved in a timely manner without harassment.
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The theme of the programme is " Using information and Education as Tools for Consumer Empowerment and Protection"
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