Matthew Taylor
@ConfedMatthew
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CEO @nhsconfed , ex CEO RSA & IPPR. Tweeting in a personal capacity. Health podcast Ideas and leadership podcast
York, England
Joined May 2009
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Here's the Review. As things go it's quite readable
#GoodWorkIs
#TaylorReview
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…the boy’s mum grateful phoned me and told me where to take the wallet. ‘My son is autistic so he would have been very anxious so this is such a relief’ she explained So, the result: ‘profit maximising multinational financial institution 0, cash starved municipal service 1.
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A little story for a wet Friday night. Near my house I found a wallet in the road. When opening it I found a bank card, some cash, a library and a youth club card. And also a front door key. The person who dropped it is 14 and could be locked out so I set out to find him….1/6
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I contacted the cash-strapped York library service. The lady answered the phone in less than a minute. By the time I had explained and given the boy’s library number she had already identified the boy’s mother’s email and offered to immediately contact her. A minute later…5/6
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In vain I pointed out that I didn’t want any information or to contact the wallet owner just to reassure them and give them my details. After 15 minutes of failed persuasion and being told it would do no good speaking to someone senior I gave up. Then, plan b 4/6
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I started with massively profitable MNC
@Barclays
Bank. As I’m not a customer I couldn’t use their chat bot function so I rang customer service. The recorded message said I would have to wait between 10-20 minutes. After 36 minutes the phone was answered…. 2/6
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I explained the situation and gave the information on the cards. I asked the customer service person to contact the person (they have his phone number) and tell him we have the wallet and are happy to return it. We were told this ‘against protocol’…. 3/6
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I can’t really understand why a full scale coup attempt in the world’s most powerful nation is being widely treated like an amusing temper tantrum
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Proud to say I’ve been appointed CEO of
@NHSConfed
Our beloved NHS is facing a time of great challenge as we rebuild after the pandemic but also huge opportunity to achieve integration and a focus on population health. Very excited. A part of my heart will always be
@theRSAorg
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I am very grateful to have received a CBE in the Queen’s Birthday Honours. I hope it will be seen as a small symbol of a growing national commitment to making working life better and fairer for all
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We are days away from the Government setting out its ‘Living with Covid’ plan and our members
@NHSConfed
are concerned about some of the proposals that have been briefed to the media. A cautious and evidence-led approach is needed 1/10
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I was amazed and touched by the response to my experience of trying to return a lost wallet to its owner. What did your thousands of replies make me think? 1/6
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@inkib
We all live on in the impact we have on other people and the world - I don’t know you but the way this brave and simple tweet has moved and inspired so many people tells me you will have made a great, positive and lasting impact. My thoughts are with you
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#Labour
Sorry if this is already widely known, but William Hague’s Tory polices polled higher than Labour’s before the Blair’s landslide in 2001. For voters it isn’t so much about individual polices as overall credibility to govern
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Watching my seven year old daughter painstakingly making her placard for the climate strike event she is going to with her mum and several school friends. I’m very proud.
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How we build safe and reliable systems - especially in complex bureaucracies - while leaving space for common sense and humanity is challenging and important. Leaders in all sectors should give it more attention. Thank you for reading.
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The chances of Labour moderates winning back influence in the Party are virtually zero. For the left winning the election was an exciting fantasy but controlling the Party has always been the priority and they will see the result as little more than a bump in the road.
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We are really grateful for the very positive response from our members and the public to our intervention today on fuel poverty and its impact on the NHS. However, a couple of people have asked whether we are being too political 1/4
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As Sky News has just reported Industrial Strategy is dead and with it goes the Industrial Strategy Council on which I sat and the excellent secretariat which has generated some powerful and challenging research.Why has our good work been terminated the idea of a strategy binned?
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That, I think, is why my experience and the contrast between the bank and the library struck such a chord. The kind and human response of the York librarian made us feel good about her but also ourselves. So many of you have similar stories 5/6
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According to ONS alcohol sales up by 31% and clothes sales down by 34 %. The image of non essential Britain is someone sitting in their pants with a can of beer in their hand. Good to know I’m not alone
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While the Government seems determined not to increase restrictions, it is surely vital that we do everything we can to avoid a further exacerbation of an already dangerous situation. Please, please have a safe New Year and think about the NHS staff working through the night 3/3
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On behalf of NHS leaders,
@NHSConfed
have written to
@nadhimzahawi
to call on him to limit the impact of energy price rises and provide support for individuals and families most at risk. – 1/8
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We’ve surveyed NHS leaders on ‘Living with Covid’:
🔊 8 in 10 want free Covid tests to continue for the public
🔊 3/4 disagree with scrapping the legal rule to self-isolate
🔊 4 in 5 would be against mask-wearing ending in NHS settings
3/10
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In this new
@NHSConfed
post I argue that the conversation between health and care needs to go beyond hospital discharge and into the more positive and fruitful territory of prevention. Thanks for reading
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I’ve only been in York a year but I do like the ways the locals make entertainment for each other (I wonder if I need tickets)
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If Coronavirus leads to partial economic shutdown Government should consider the immediate income needs of the 20%+ of the labour force who are self employed or on zero or variable hours contracts. Also, given personal debt levels, arrangements to suspend some debt payments
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In our day to day lives we know common sense and generosity are powerful virtues in avoiding harms and finding solutions. They are also qualities - unlike being subject to impersonal rules - that we enjoy exercising and experiencing 4/6
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The ‘forty new hospitals’ are a cynical hoax, the idea that social care is ‘sorted’ is a cruel fiction, and far from being awash with money the NHS has less this year than last. Our call to the candidates for PM: ‘ditch the myths and reset to reality’
"What the NHS and the public really need from politicians right now is a realism reset and a promise to level honestly with them."
@FRSAMatthew
urges candidates for the Conservative Party leadership to do away with myths and political rhetoric on the NHS.
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The new Covid figures just published by
@UKHSA
are very concerning. Although the tragic deaths figure reflects reporting issues, the daily infection figure shows a further acceleration 1/2
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If every journalist read this article then not so many would ask me ‘why is the health service in such difficulty?’ And is every commentator read it they might stop suggesting the problem with the NHS lies in its funding model or principles
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So very sad to hear about the death of Sir Ken Robinson - if you want to see a little of why he was so special try this - Ken Robinson: Changing Education Paradigms - A Cognitive W... via
@YouTube
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Plus a strong tendency in management thinking which assumes control is a route to greater efficiency.
But important things can get lost when we reduce autonomy to mitigate risk. 3/6
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Many of our systems - especially in public services - have been designed to reduce risk and circumscribe autonomy. This reflects understandable concerns about public protection, often following examples of things going badly wrong 2/6
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And - as our members have emphasised to us - there is no question that greater fuel poverty will drive greater illness and greater demand on an already badly over-stretched health and care system as we prepare for a very tough winter 4/4
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Thanks for supportive comments about the Review of Modern Employment the PM has asked me to do. A daunting brief but real progress possible.
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The NHS has been battling the pandemic for 2 years and its workforce has seen the devastating impact the virus can have on people’s lives.Leaders want nothing more than for Covid to disappear but we’re not there yet and pretending we are could compromise how the NHS recovers 2/10
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I’ve done 20+ interviews for Bridges to the Future series. But this with the amazing Audrey Tang made a huge impact. The contrast between Taiwan’s citizen centred, confident, creative, ‘fun’ approach to COVID-19 and ours is truly humbling.
Please listen
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Perhaps most worrying is the admission of over 2,000 new patients with Covid. If this continues for many more days it will put enormous pressure on all parts of the health and care system (even with the surge capacity announced today). 2/3
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At a time when social responsibility is rightly expected of every one of us the willingness of the newspapers to spread cynicism (eg Jenrick and the Times story about MPs being ‘given’ £10k) is stark and shameful. And - to be absolutely clear-their only driver is commercial
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It is a sad and bad decision. Once again it appears we think are too clever to have anything to learn from other - more successful economies. Industrial Strategy will come back again just as surely as our core economic weaknesses will continue to haunt us....
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Absolutely delighted to hear
@bankofengland
Chief Economist Andy Haldane announce that the Bank of England is to implement the RSA
#citizenseconomy
recommendation that they set up citizens’ panels to work w/ the Bank’s regional agencies. Wonderful to see direct impact like this
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The plural of anecdote is not data. Nevertheless I am struck by how much less positive about home working have been most of the conversations I have had over the last couple of weeks. I suspect the loss of face to face contact and affirmation acts as a slow attrition to the soul
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Seems rather odd for the Prime Minister to argue that managing the NHS isn’t about getting the inputs right but only about specifying the outputs. The fundamental problem for the health and care system is the gap between unprecedented demand and the capacity of the system.
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Like to start the day with a lift? Some days ago a guy emailed signing off ‘I’m a big fan’. I reply warmly. He’s just emailed again...’I must admit the 'big fan' part I accidentally left on there (copy and pasted part of the message from one I sent to Stephen Fry moments before)’
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This includes maintaining the weekly
@ONS
infection survey - 83% of members said they don’t want this to end, with rumours that it's about to be cut.
Reducing this information would be “crazy at this stage” as “we don't know how the pandemic will develop” were 2 comments. 8/10
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My daughter’s painting after her on-line Picasso lesson this morning
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My four year old daughter's new joke: 'what kind of animals were best at inventing things?' Answer: 'designosaurs'
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To be clear, what we have said today about the links between fuel poverty, cold homes and susceptibility to illness is evidence based. Indeed the Government's own vaccine minister recognised the dangers just the other day 2/4
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A lot of media chatter about reducing the Covid isolation period because Omicron appears less severe. In this we must be guided by the science and - of course - NHS leaders would welcome being able to get absent staff back as soon as is safe. But let’s not forget the basic facts
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This is fantastic news for the RSA it’s staff and wonderful Fellows. I have worked with Andy on the Industrial Strategy Council - he is a brilliant thinker and great communicator . Wonderful to know the RSA will go from strength to strength with his leadership
We’re delighted to announce that Andy Haldane has been appointed as our new Chief Executive. We look forward to welcoming Andy to the RSA in September.
Find out more:
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This isn’t just about now – it’s about the future. A key lesson from the pandemic is the need to maintain the infrastructure to rapidly ramp up capacity if needed. The Govt's plan must build on the strength of our diagnostics infrastructure, testing and surveillance capacity 7/10
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But as I said in interviews with BBCr4today
@BBCNews
@SkyNews
and other national media today, a lot is at stake if the Government is too gung-ho in its exit plan 6/10
"We want to return to normal as much as anybody else does. But we want to do this in a way that doesn't mean that this pandemic lasts longer or create risks for a future that is as yet unknown."
- Matthew Taylor (
@FRSAMatthew
) on our latest poll of NHS leaders.
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Resting amidst the accidental grandeur of this tiny church in southern France my yearning for faith almost overcomes my scepticism of religion
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Walking round park getting ready for the launch and media-remembering the people we met and why this matters so much
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Covid will be around for a long time so we do need a plan, especially as we learn more about our long-term immunity and future strains.
Clear comms on the value of public health measures, which have helped reduce transmission, remains vital 10/10
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Pleased by the
#Uber
ruling. Congratulations to the drivers that took the case and their team. The courts are doing the work the Government has failed to do in clarifying and tightening the criteria for genuine self employment
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Re BJ Burka row why do intelligent people find it hard to see a)context vital to judging whether something is offensive (comedian not same as PM in waiting) b)condemning something as offensive in no way indicates opposition to free speech c) you can oppose without being offensive
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With no supermarket delivery slots left, not only have my mum and mum in law lost Xmas with the family (which may have been inevitable), but they - and presumably millions more - cannot get any food (which certainly need not have been inevitable if we had wiser leadership)
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For those who’ve been following the sorry tale: an update on the leadership of the Office of Labour Market Enforcement - the arms length Govt body that assesses labour market risks &coordinates &evaluates the efforts of the compliance agencies run by HMRC, BEIS and Home Office..
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Can’t believe my beloved
#wba
have managed to upstage my announcement to move on from being CEO of the RSA. I heard the Society’s Trustees were thinking of approaching Sam Allardyce so we could be on for a bidding war. Thanks for all the kind words folks !
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Fancy a round of adverbial puns? I’ll start:
‘I love the top floor of houses’ she shouted fanatically......
‘Three grassy areas is surely enough’ she asked forlornly
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It’s been a long day but now a family pub supper to celebrate our move back to York (I’ve only been away 52 years) !
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Over 300 members took part in our rapid poll and it’s great to have
@RCEMpresident
and
@HelenStokesLam
help us sound the alarm about what could be at stake for the NHS if the Govt’s Living with Covid’ plan is driven too much by political expediency 9/10
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At too many conferences I’ve noticed universities are incapable of talking about themselves without saying they’re ‘world beating’ ‘cutting edge’ ‘award winning’ ‘wealth creating’ ‘mobility enhancing’..With so many magical institutions it’s hard to know why the UK is such a mess
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It’s interesting to compare the
#LevellingUp
plan with the report of the Industrial Strategy Council on the same topic produced last year and overseen by Andy Haldane who was chair of the ISC (I was a member) and is one of the authors- as a temporary PermSec-of the new plan 1/6
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#USAelection2020
- Look, let’s be absolutely clear, my decision to watch CNN non stop for 58 hours from 3.00 on Wednesday morning was almost certainly a vital reason for Joe’s victory. Feeling very proud of myself right now
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It is not our job to tell the Governemnt what to do about rising energy prices nor have we. But, just as we often comment about capacity in the health service (staffing, investment etc), so we need sometimes to reflect on what drives demand 3/4
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Very worrying to read about further escalation in NHS industrial action. I spoke to an ambulance leader on Friday who told me than hundreds more of his workers had joined the union since the dispute began 1/3
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My wife’s boss emailed all his staff to say they can work wherever they need to today - at home, in the park, next to the fridge - so we did the same. Not possible for all jobs I know but we employers should do what we can to make the heat bearable
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Increasingly getting the sense that Johnson now faces the same (but more intense and short term) challenge TB had in his third term. Namely that HMT is loath to agree to any No 10 plans involving money as the ChX sees these as opportunistic and wasted on a dying administration….
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Saw a man on the tube holding a sign on which it said simply ‘Jesus’.
My train came before I could ask whether he was a religious believer or a social commentator
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NHS leaders have supported much of the direction of travel signalled by
@wesstreeting
including his emphasis on shifting more care to the community, focusing on population health outcomes and the huge potential of digital and technology to improve care. 1/ 10
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Thank you
@YAS_MatondoM
and colleagues at
@YorksAmbulance
for letting me see you in action. Kindness and judgement under pressure are such important parts of what you do.
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There is starting to be a greater awareness of the relationship between health and prosperity. For example, differences in health help to explain productivity gaps between regions and places. But now we have a more vivid example 1/5
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Watching the cricket at home with my young daughter - every five minutes there is another advert trying persuade people to develop a gambling habit. Surely there should be a watershed for this immoral exploitative dishonest content
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A few days in Spain: virtually 100% adherence to mask wearing in indoor public settings, many people wear them in crowded outside areas. Yes Spain’s rate of infection currently v low. Meanwhile, in England adherence continues to decline as cases, hospitalisation and deaths rise…
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This is allowing the NHS to bring back non-urgent services it had to pause during the peaks, including tackling the elective list and high demand across primary care, community, ambulance and mental health services. 5/10
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Sadly the number of hours I spent writing this is not yet matched by the number of readers. So I thought I’d have another go. The topic, at least, is important. The Industrial Strategy may be dying, long live the Industrial Strategy by
@theRSAorg
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Sadly true - it appears ministers would rather the Office had no leadership and was effectively unable to operate publicly than accept my offer to continue week to week (unpaid if necessary) until a successor is appointed - baffling
Interesting detail on the non-renewal, non-replacement of
@RSAMatthew
as govt’s director of labour market enforcement. At a time when fair employment practices should be under heightened scrutiny, this is not an encouraging sign.
#ukemplaw
#gigeconomy
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About to change my username from
@RSAMatthew
to
@FRSAMatthew
as I’ll no longer be tweeting as CEO but as a proud Fellow of the Society (I’ll also have a work account in my new role at NHSConfed). Bit worried I’m about to delete all my lovely follows and followers but here goes...
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After yesterday’s triumph, today’s terrible home-made Covid-related joke: I think people are being a bit unfair on Donald Trump’s confusion about disinfectant. He’s a big picture guy and, as we all know, the devil’s in the Dettol
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We're heading in the right direction – hospital admissions and deaths linked to Covid are continuing to drop, helped significantly by our vaccine efforts and new treatments, as this excellent piece from
@BBCFergusWalsh
and
@NewcastleHosps
shows 4/10
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I've tried to be cynical or even 'political' about this but in the end I just find it really touching and impressive
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I am so hurt by this
@HSJnews
piece implying that I will say anything to get on the media that I have decided to leave the country for a while. I am, of course, available day or night for interviews about the highs and lows of my holiday
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One of the counter-intuitive aspects of compulsory home working is the weekend becoming more distinct. Feelings of relief and anticipation on Friday contrast with growing anxiety and apprehension on Sunday evening and early Monday morning (and, generally, I enjoy my job).
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Eschewing the fashion for long Twitter threads, I’ve reverted to that very 2010s technique of……a blog (albeit short) to ask why the public discussion about Covid has become so unhelpfully politicised via
@nhsconfed
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NHS leaders are deeply concerned to see reports that the Health Disparities White Paper is scrapped. They need a White Paper that supports them in tackling inequalities system-wide in their communities. 1/4
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1) The neo-liberal wing of the Conservatives always saw industrial strategy as a dangerously interventionist (foreign sounding) idea 2) This is a Government that prefers one-off eye catching policies and stories to the more complex and demanding notion of a strategy....
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Me to wife (proudly) ‘I’ve got 35 claps at the end of this article now’.
Wife to me ‘are you sure they aren’t applauding themsleves for managing to finish it?’
The path from crisis by
@theRSAorg
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Thank you to all the people who have congratulated me on my CBE. Twitter has a warm glow for me this morning
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The Conservatives would be healthier if they could acknowledge the dark side of Margaret Thatcher’s legacy. Labour would be more credible if they could acknowledge the positive side of Tony Blair’s legacy.
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Thanks Nick and thanks also to the RSA Board for allowing me to combine this part time interim role with my job with the Society. It will be hard work but I’m privileged to have these roles and determined to perform both as well as I can
Congratulations to
@RSAMatthew
on his appointment as the new
@UKDirectorLME
. Hopefully this indicates the embedding of
#GoodWork
! - "Single labour inspectorate should protect workers, minister says "
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The critical question is whether the new centre is simply a reversion to triangulation or an attempt to grapple with 21stC challenges. Evidence for latter would be a combined emphasis on 1)democratic renewal 2)directing technology to human ends 3)addressing the climate crisis
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Today-among other pro-worker measures passed by the Commons -Government lowered threshold for workers to acquire rights to representation,information and consultation from a difficult 10% of workforce to nugatory 2%.I had to fight for this at every stage.I admit I am rather proud
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Incredibly proud of this. RSA world champions for communicating great content through animation
We're pleased to announce that we've won a Webby award for our
#RSAShorts
animations! 🏆 Thank you to everyone who voted.
#Webbys
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The Government really does have to explain how they see this ending and how they hope to meet their targets for NHS recovery as the action deepens and spreads 3/3
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Sub 20.00 Park Run, a quick swim in the sea as flat as a mill pond, and now the long walk across the fields to lunch (well wrapped up) outside the pub on the beach at St Margaret’s Bay. England in October how lucky am I ?
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