CoinList Support
@CoinListSupport
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Official @CoinList support. Disclaimers: Include your ticket ID and we will get back to you shortly. Raise ticket👇
Joined January 2022
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Pinned Tweet
Welcome to the official Twitter account for
@CoinList
support.
To discuss account information we require a ticket ID.
Raise a ticket here: or visit the Help widget on
We will never ask for your password, MFA/2FA or seed phrase.
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Legacy Karma claim is now available. Log in to your account and visit to claim.
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Monitoring:
Our custody partner is undergoing maintenance that is taking longer than expected. During this time period deposits and withdrawals for FLOW, MINA and CFG are unavailable.
Rest assured your funds are safe. Thank you for your patience!
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👷 New maintenance update:
Withdrawals Temporarily Disabled.
To stay up-to-date and read more about this, visit the link below:
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The
@CoinList
Twitter account has been hacked. Please do not click on any links. There is no token we will launch and we have no plans to do so.
We will let you know when the issue is resolved.
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@web3smart
@CoinList
@rargulati
Thank you for raising this issue. We are actively investigating and will follow up on the support tickets as soon as possible.
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👷 New maintenance update:
MINA Withdrawals Delayed.
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
SUI Withdrawals Temporarily Disabled.
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
ALGO Withdrawals Delayed.
To stay up-to-date and read more about this, visit the link below:
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Partially Resolved:
ROSE withdrawal and deposits are now enabled.
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👷 New maintenance update:
MINA and BLD deposits are delayed.
To read more about this and subscribe to updates visit the link below:
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👷 New maintenance update:
AVAX Withdrawals Temporarily Disabled.
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
ALGO deposits are delayed..
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
WAXL + AXL Withdrawals Disabled.
To read more about this and subscribe to updates visit the link below:
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Hello
@kriptoprostak
,
Thank you for your feedback. Please be assured we are working on improving the user's experience. We've passed the information to the appropriate team.
Regards,
CoinList
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@V2cartel
@Itz_sahmy
@Arn0ld04_
@topitoeth
Sorry for the issue here. We will look into this - can you share a ticket id? If not, please submit a ticket from the email address used to create your account: and we'll be happy to assist. Thank you.
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@CoinList
Update: The CoinList Twitter account has been recovered, restored, and secured. Thank you everyone for your patience.
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Hi
@oguamamoseschim
,
We expect Human tokens (HMT) purchased in Option 1 to begin vesting August 10, 2022. Once the lock-up concludes and vesting begins, your tokens will vest linearly to your CoinList wallet over a 12-month period until July 2023.
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@mattunchi
@CoinList
We’re excited to see that you jumped right in!
The option to claim your previous Karma points will be available very shortly.
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👷 New maintenance update:
MINA Deposits Delayed.
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
FLOW Spork - Withdrawals & Deposits Disabled.
To stay up-to-date and read more about this, visit the link below:
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@demxytukz
Could you please try to unstake using the desktop version of the site on your computer? The unstake button is not available on the mobile version of the site. Please let us know if you need further assistance.
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@Cryptoieo
@CoinList
Hi
@Cryptoieo
- We apologize for the downtime of the reverification entry point on your coinlist profile page. We can confirm the issue has been resolved. You can view the link and perform the reverification at this time from your logged in coinlist page.
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👷 New maintenance update:
Upcoming Custody Maintenance - FLOW, MINA, ROSE, CFG.
To read more about this visit the link below:
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@kevinrose
@CoinList
Sincere apologies for the ongoing withdrawal issue. This is far from the experience we wish for any of our users.
The good news is, I can confirm that this has now been resolved. If you could please resubmit your withdrawal.
If you have any further issues please let us know.
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👷 New maintenance update:
Scheduled Maintenance - Account Verification.
To stay up-to-date and read more about this, visit the link below:
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@ViktorLevenko3
Please create a ticket and provide the ticket number. You can submit a ticket here: .
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Hi
@brahimouasti
,
Thank you for your patience. Your query is with the appropriate team. They will provide an update as soon as possible. Apologies for any inconveniences. Thanks.
Regards,
CoinList
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@0xryuzi
Hi, thank you for contacting CoinList.
We have responded to you in the ticket and will follow up via email.
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Hi
@NurullahElbir65
,
IMX staking will be coming to the platform soon.
In the meantime you can join the waitlist here:
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Hi
@volfcream
, I have forward the information to the relevant team for investigation. Our team member will get back to you about the issue soon. Our apologies for the inconvenience and thank you for your understanding.
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@gabriel2017R
@CoinList
Hello,
GAL is now live on CoinList, further information can be found here; .
Thanks
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@degenpeeno
@CoinList
I want to apologize for any inconvenience we may have caused. To help assist you I can escalate this issue to the appropriate department. Due to a large increase of traffic we may have longer wait times but I can assure you our team will be working diligently on this matter.
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Hello
@globulus87
,
We’re currently experiencing a service outage for . Our team is actively working to restore service as quickly as possible. We appreciate your patience.
With Regards,
CoinList
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@LemonSour31
@hsv04342232
Hello,
Thank you for confirming your ticket number.
A member of the team will provide an update as soon as possible, via the ticket.
Thanks
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Hi
@md_jovaer
,
Thank you for reaching out. We apologize for the long wait. For assistance with your account verification, please create a ticket and provide the ticket number. You can submit a ticket here: .
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Hi
@KumarPrince0456
Thank you for your patience. Your query is with the appropriate team. They will provide an update as soon as possible. Apologies for any inconvenience. Thanks
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👷 New maintenance update:
CFG withdrawals/deposits disabled.
To stay up-to-date and read more about this, visit the link below:
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& Mobile Trading is currently unavailable as we investigate an issue.
Wrapped Asset Conversions and Pro Trading are available.
We will update once we have more information.
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👷 New maintenance update:
ERC-20 Withdrawals Temporarily Disabled.
To read more about this and subscribe to updates visit the link below:
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@polkadotlover33
Thanks for reaching out! These types of requests require that you contact us via a support ticket. Please go to to open a new ticket. You can also reply here with the ticket ID or DM us with the button below.
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👷 New maintenance update:
ERC-20 Tokens Withdrawals Delayed.
To stay up-to-date and read more about this, visit the link below:
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@Daniil27229478
Hello, 0.6% of your weekly auto staking volume (Algo, Celo, Mina, Vega) is converted to Karma points. Points are issued once a week on Monday and expire after 18-weeks. Users can earn up to 60-points per week for all staked assets on CoinList. Thanks
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@kevinrose
@CoinList
Please note that while your withdrawal will still process successfully, there's a minor issue with the withdrawal status not displaying correctly in the UI.
This issue can be followed here:
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@hsv04342232
@GcbToxic
Hello,
Thank you for your patience.
Please confirm your ticket number so I can get this looked into for you.
Thanks
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Hello,
@bykyamt
. Thank you for your patience. Your query is with the appropriate team. They will provide an update as soon as possible. Apologies for any inconvenience.
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@brinkyway
Withdrawal requests are processed at the end of each 4-week period and will be distributed to your wallet after it is unbound from the protocol (21 days).
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Hi
@AnarAbdullayevv
,
Thank you for making a ticket. We apologize for the long wait. If you would like a status update, please reply with your ticket number for further assistance.
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👷 New maintenance update:
NEON Withdrawals Delayed.
To stay up-to-date and read more about this, visit the link below:
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Hi
@PhysicistCrypt
CoinList has no exposure to FTX, FTT, Alameda or any credit exposure to any affiliate of FTX. We do not perform any actions with users’ funds, and we hold all user assets dollar for dollar. We are working on a Proof-of-Reserves to provide further transparency.
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Hi
@Kam60316373
,
We're sorry to hear this. We've reviewed your request and it is currently with the proper team. They will reply in your ticket directly once they have more information. We appreciate your patience.
Regards,
CoinList
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Hello
@paulemmanuelng
,
Please follow our blog and us on social media for more updates.
Regards,
CoinList
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@AndreiMarkov14
@rargulati
@Dhiman88980573
@CoinList
Great, thank you! Expect to hear from us soon regarding your ticket.
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Hi
@TalleDavidson
,
We're sorry to hear this. If you reply with a support ticket ID, we can ensure you are being assisted by the proper team.
Regards,
CoinList
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@Impoor08933486
Thank you for contacting Coinlist. We have replied to you via the ticket you submitted.
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@metamask0x
Hello, to learn more about STX stacking on CoinList, please visit our FAQ page here: . Thank you.
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@rkumar021219
We are currently experiencing a high volume of applications and will complete our review of your information as soon as possible. You will receive an email when this review is complete. We appreciate your patience.
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@middleofcrypto
Hello, we could see that our Customer Support agent has reached out to you via ticket
#1092952
. Please follow up on your issue on the ticket for further details. Thank you for your patience and understanding.
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Hi
@koldogdphotmai1
Thank you for your patience. The issue with CSPR staking visibility has been resolved. We sincerely apologize for the inconvenience this may have caused. Please let us know if there is anything else.
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@wife077
Hello, if you have already opened a support ticket, please provide your ticket ID. If not, please submit a ticket from the email address used to create your account: and we'll be happy to assist. Thank you.
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@CoinlistWiki
@millerefecte
@CoinList
Thank you, a member of the team will be in contact via the ticket as soon as possible.
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Hello
@halilyavuz1992
,
We are sorry to hear about that. Could you please provide the support ticket ID? We will be happy to help.
Regards,
CoinList
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Hi
@AnarAbdullayevv
,
We'll contact you through the ticket you created with us previously. Thanks
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Thank you for your patience.
Deposits and withdrawals for CFG have now been re-enabled.
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Hi
@phuonganh190116
, we are not bots and our Support team is always happy to assist. If you have any queries, please submit a ticket from the email address you used to create your account here: . Thank you.
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@aravind1996cbe
@CoinList
@rargulati
Hi Aravind, we can confirm we've received your ticket and are reviewing with high priority. All communications will be sent to your submitted ticket.
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@Jirafus1
@hisham_gemy
@CoinList
Hello,
Thank you for confirming the ticket number.
A member of the team will provide an update as soon as possible.
Thanks
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1
@alex_nuttycat
Hello, Thank you for your feedback. I will pass this on to the appropriate team. Thanks
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@Ro_hodl
Great question. Proof of Reserves is on our product roadmap. For more info:
1/ We are experiencing some delays in processing deposits and withdrawals
@CoinList
due to a large technical migration. Your funds are not at risk, and the issue will be resolved soon.
Not the quality of service we aspire to. Proof of Reserves is on our roadmap 👀
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@Ripple_Tron_Btc
Hello,
We send you an email with your request.
If you have other questions please follow ticket
#1039778
.
Thank you for your understanding.
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👷 New maintenance update:
ALGO Deposits Disabled.
To read more about this and subscribe to updates visit the link below:
1
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1
@kerim_ckmk
Hello, The release schedule for Ondo is a 12-month lock-up from June 1, 2022 with a 6-month release period thereafter. Kind regards, CoinList
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@SamCryptoHolder
Hello,
Thank you for your patience.
Your query is with the relevant team, they will provide an update as soon as possible.
Thanks
1
0
1
@Thunder38420771
@serkansarac1905
Hello,
Thank you for confirming your ticket number.
A member of the team will update you as soon as possible, via the ticket.
Thanks
0
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@andrii_k666
Hello, The decision may be based on confidential criteria and CoinList, therefore, may not be able to disclose further details.
Regards,
CoinList
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Hi
@thesamijomana
,
I am sorry to hear. Due to the nature of your inquiry, could you please provide a ticket ID so we can look into this further? If you have not done so already, you can open a new request by going to
Regards,
CoinList
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👷 New maintenance update:
WAXL Withdrawals Delayed.
To read more about this and subscribe to updates visit the link below:
0
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1
@Mrpishh
We are glad to help. A response was just sent to ticket 1136288, please take a look and let us know if you have any questions.
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@gperri86
@rargulati
Hello, Thank you for your patience. Your query is with the appropriate team. They have provided you with updates regarding your Stader tokens via the ticket you submitted.
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👷 New maintenance update:
Buy & Sell for BTRST, CLV, GODS, ICP temporarily turned off.
To read more about this visit the link below:
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Hi
@CryptoGunz
,
Thank you for contacting CoinList.
CoinList temporarily suspended withdrawals for some assets.
Please follow our status page for the latest updates:
Apologies for the inconvenience.
Regards,
CoinList
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Hi
@halilyavuz1992
, We sincerely apologise for the delay. One of our agents is already working on your ticket to get it resolved.
0
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👷 New maintenance update:
CoinList Twitter Account.
To stay up-to-date and read more about this, visit the link below:
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👷 New maintenance update:
MINA Deposits Delayed.
To read more about this visit the link below:
0
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@millerefecte
@CoinlistWiki
@CoinList
Thank you, a member of the team will be in contact via the ticket as soon as possible.
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@zakirceza
Hi Zakir, Clover tokens purchased in Option 1 and 4 have already been distributed to participants on 15 July. Any further questions, please let us know. Thank you.
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@mehmetalihot
Hello, Have you raised a ticket? If so, please confirm your ticket number so we can get this looked into for you. Kind regards, CoinList
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@YaroslavSud
@CoinList
@10b57e6da0
Hi Yaroslav.
Apologies, there was a delay in receiving Karma this week for a handful of users. This should now be resolved.
If you are still experiencing issues could you please raise a ticket and let me know the ticket ID.
Thanks
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