Join us for the CCMA Sponsor Webinar with ServisBot! Discover how Generative AI & LLMs power Intelligent Voice Assistants, Agent Copilots & more! 🔗 Learn, innovate, & register now: #LLMs #CCMAWebinar

Join us on Feb 13 for the CCMA Sponsor Breakfast Event with @NICE_CX! Discover how knowledge, AI, & CX solutions can transform customer experiences. 💡 Inspiring keynotes 🤖 Live demos 🎙 Expert panels 🤝 Networking 📅 Register now! #CCMA

FREE Leadership Workshop for CCMA Members! Discover Your Leadership Identity with Dara Kiernan (@KPI_Consulting), author of Freefall: Leadership Lessons from the Skies. Limited spots – Register now! #CCMAIreland

Join the CCMA Members Forum to learn from industry experts about building a successful inside sales organisation! Topics: AI in sales, coaching, metrics, automation & more! Speakers: Colm O’Brien (PayPal), Oisin Connolly (Concentrix) #CCMAForum

Join the CCMA Members Forum! ✨ Topic: Designing & Delivering Customer Service for Vulnerable Customers 👥 Panel of industry experts ☕ Networking starts at 9:00 AM Don’t miss it! #CCMA

AI gets real in the contact centre! Join us for the CCMA Sponsor Breakfast Briefing with Cisco: Discover how AI is transforming CX, empowering agents, & ensuring trust with Cisco's AI Responsibility Framework. #CISCO #CCMA #CX

🚀 Kickstart 2025 with CCMA's FREE Leadership Webinar! Learn to discover your personal leadership blueprint & shape our upcoming in-person workshops! 📩 Email dorothy@ccma.ie for details. #CCMA

🌟 Join us for the CCMA Sponsor Webinar - CallMiner: Amplifying Empathy Discover how AI can humanize customer experience with insights from Risa Eldridge and Alexis Kitchen. 👉 REGISTER HERE: Excited to see you there! #WomenInCX #CallMiner #EthicalAI

Check out some of the beautiful photos from the 2024 Irish Customer Contact & Shared Services Awards👉 #ccmalive

#ccmalive with @seismic events

Congratulations to all our entrants, nominees, highly commended, and of course the winners. All of you have done outstanding work in 2024 and deserve all the accolades. Keep up the amazing work and we wish you all the best in 2025! #ccmalive

Customer Services Centre of the Year 2024 Large #ccmalive

And the winner of Customer Services Centre of the Year 2024 Large award is... Bank of Ireland @bankofireland #ccmalive

Customer Services Centre of the Year 2024 Medium #ccmalive

And the winner of Customer Services Centre of the Year 2024 Medium award is... Uniquely @weareuniquely #CCMALive

Customer Services Centre of the Year 2024 Small #ccmalive

And the winner of Customer Services Centre of the Year 2024 Small award is... Merlyn @MerlynShowering #ccmalive

2024 Industry Professional of the Year Advisor #ccmalive

And the winner of 2024 Industry Professional of the Year Advisor is jointly awarded to... Rick Janssen, PayPal and Niamh Marron, AIB @PayPal @AIBIreland #ccmalive

2024 Team Leader of the Year #ccmalive