We have completed our second Monitoring Report on the implementation of actions outlined in IFC’s Management Action Plan for a financial intermediary case related to investments in 10 coal power plants in the Philippines. Learn more here:

Egypt Case Update: A labor-related case at Benban Solar Park, involving unjustified dismissal and reprisals, has been closed due to lack of participation from one party and the complainant's decision not to pursue a compliance investigation. More info:

Happy Holidays from CAO! We would like to thank you for your continued engagement and collaboration with us. We wish you a wonderful holiday season and a joyful New Year.

A CAO dispute resolution in Uzbekistan addressed forced & child labor in the cotton sector, improving labor conditions and company grievance management. 🔍 Watch CAO’s film documenting the case! ➡️

🔔 ¡Inscríbete en nuestro seminario gratuito “Derecho a reclamar: mecanismos de queja sobre proyectos de financiamiento internacional”! 📅 10 de diciembre 🕘 11:00 a.m. (Washington, Ecuador, Perú, Colombia, Panamá) Más Info:

Just Released! 📢 CAO 2024 Annual Report 🌍 highlights our activities and outcomes from the past fiscal year, showcasing our work in 27 countries, and summarizing our global caseload and progress on our strategic priorities. View report:

🌍 With the climate crisis intensifying, development finance institutions must take action. CAO’s new report, Strengthening Greenhouse Gas Mitigation in IFC-financed Projects, aims to inform the upcoming review of IFC’s Sustainability Framework. More:

RT @ciel_tweets: Gabriela Stocks from @CAOoffice highlighted the learning curve in developing #MAPs under the new CAO policy. She emphasize…

During the World Bank Group–IMF 2024 Annual Meetings, CAO is participating in several Civil Society Policy Forums (CSPF) and meetings related to our work. LIVE SOON!

To mark the anniversary of #ConflictResolutionDay, we co-hosted an event in Washington, DC, bringing together independent accountability mechanisms and civil society organization to discuss opportunities for improved collaboration in dispute resolution processes.

Parties in Guinea have reached agreement through dispute resolution process to address resettlement concerns related to expansion of the Siguiri gold mine. The parties issued a joint statement available here:

We have completed the assessment of a case concerning negative impacts on biodiversity and a lack of proper due diligence in Uzbekistan. During the CAO’s assessment, the parties agreed to address these issues through a dispute resolution process. More:

The parties involved in a dispute resolution process regarding labor issues at a hydropower project on the Jhelum River in Pakistan were unable to reach an agreement. The case has been transferred to CAO’s compliance function and is under appraisal. More

We have concluded a compliance appraisal for a labor-related case in Nigeria and decided not to proceed with a CAO investigation, as there were no preliminary indications of IFC’s noncompliance with its E&S standards. The case is now closed. More:

We have closed a case related to the construction of a transmission line in Cameroon. After CAO’s Assessment, a detailed analysis concluded that the project did not meet our eligibility criteria. More information:

We closed a labor-related case concerning the construction of a hydropower plant in the Jhelum River, in Pakistan. During the assessment, the complainants informed CAO that the issues raised in their complaint had been resolved.

Join our team! CAO is seeking a Sr. Dispute Resolution Specialist with 8 to 12 years of mediation experience. ✅Apply now! 📅Closing date: July 16, 2024. Get more details here👇:

CAO has closed a case related to economic displacement, environmental issues, health and safety concerns, and other issues in Serbia, as the criteria to conduct and investigation were not satisfied. More info:

CAO closed a labor case in the hotel sector in Guinea following a compliance appraisal. The complaint met the criteria for an investigation, but will be closed due to prepayment of IFC’s loan in 2022 based on additional requirements in the CAO Policy.

Just Published! An independent review of CAO's Approach to Responding to Concerns of Threats & Reprisals - examining our policies & procedures from the past 5 years. Learn more about the Review’s recommendations: