⚠Update: Telstra has extended the closure of the 3G network. It’s now happening from 28 October 2024. The extension gives us more time to check in on affected customers, and make sure everyone’s ready for the closure.

@alun_campbell That sounds incredibly frustrating, Alun. We understand it’s hard to be without internet for so long. We know it's not ideal, and we’re keen to take a look into what we’ve done so far. Please reach out to us at complaints@belong.com.au, and we'll get in touch with you -Sweeney

@Theo5678901 Hi there, thank you for reaching out! Unfortunately, it's not possible for us to retrieve old phone numbers. We'd love the chance to look into your service. Please give us a call at 1300 235 664 (8am-8pm AEDT) and we'll take a closer look -Sweeney

@CoreyRusse49156 Hi Corey, we understand the internet outage due to the recent storm isn't ideal. We're currently working closely with power companies to get you back online as quickly as possible -Leah

@stefanotempesta Hi Stefano, sorry to hear you've run out of data and haven't been able to top up using our app. Please try logging in on our website, if something's still not right, call us on 1300 235 664 (8am-8pm AEDT) and we'll go from there -Leah

@Jacobage If you can't see any case number from us in your emails, please send an email to complaints@belong.com.au and we'll follow this up -Leah

@Jacobage Hi there, we're really sorry to hear the issue still isn't fixed, please let us know your case number so we can loop in with the team for an update -Leah

@Jacobage Hi there, it's disappointing to hear you're still experiencing drop outs with your connection. We're keen to follow up and check what's happening, please send us an email to complaints@belong.com.au and we'll be in touch -Leah

@cindyn Hi Cindy, thanks for your feedback! We’re really sorry to hear you’re considering switching. We’re actively working on getting eSIM feature for our customers in the future, and we appreciate your patience while we work through this -Sweeney

@eduitguy Hi David, we've no updates for eSIM at the moment -Leah

@MDrain44892 Hi there, We’re glad you had a good experience with our customer service, but we’re sorry about the internet issues. We're keen to have a look, Please call us on 1300 235 664 (8am-8pm AEDT) and we’ll lend you a hand -Sweeney

If you’re affected by an extreme weather event this summer, there are ways we can help. Head to for more information.

@Ginger_Hobo We'd like to take a closer look at your account and check the status of the SIM card. Please give us a call at 1300 235 664 (8am-8pm AEDT), or use our Live Chat support via our website: and we'll look into it. -Will (2/2)

@Ginger_Hobo Hi there, we're sorry to hear that the letter you received with the SIM card seems to have been tampered with. We understand your concern about the possibility of the SIM card being compromised. (1/2)

@spiffeah Hi Paul, thanks for reaching out. While there is no specific date for when we will support eSIM, please know that our team is actively working on integrating this feature into our system. We appreciate your patience and understanding as we work towards this -Sweeney

@yakhnov Hi Dmitry, thanks for reaching out. It looks like the speed test results are showing fast speeds, but you're still experiencing issues. We know it can be frustrating and we're keen to have a look. Please give us a call on 1300 235 664 (8am-8pm AEDT) and we'll assist you -Sweeney

@yakhnov Hi Dmitry, we're sorry to hear you're experiencing upload speed issue on your mobile service. We'd like to take a closer look at your account and investigate what happened. Please give us a call on 1300 235 664 (8am-8pm AEDT), and we'll look into it. -Will

@esar_hadden We'd like to investigate this further to understand what happened. Please email us at complaints@belong.com.au, and we'll look into it right away. -Will (2/2)