Avid Customer Care
@AvidSupport
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Joined April 2008
@Zmoni9 Hi, we still have not received any response from you through DM. Please let us know how we can help
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@ryanwilson2015 Hi Ryan, are you referring to the avid link application? or the ilok cloud licensing? There are a few alternatives for this.
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@DV_DVRadio Hi @DV_DVRadio, I apologize for the experience. Can you email me directly so that we could start a case going on for this one. In that way our support team can check these files and folders if they are safe to delete them. My direct email is ajay.yumul@avid.com Thanks!
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@Zmoni9 So sorry to hear about this Christian. Please DM me your ilok ID or system ID so I can check on this ASAP. Thank you
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@Falloutstudionj Hi, and thanks for reaching out. Email me at chris.bove@avid.com and I or my team can assist. (Mention this convo so I know it's you.) Or, go to login, click View My Products, find the subscription due to renew soon, and in it, find the Manage Payment 1/2
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@Zmoni9 Hi Christian, Sorry to hear about that. Please DM us your case number or registered Email/iLok ID so we can check on this ASAP along with your system info and the issue you're having.
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@benjitheblender Hi, please feel free to post this at the feature request lounge inside the avid link app. At the moment, a Pro Tools session can contain multiple BPM and may vary.
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@IAMALREESE Hi! Sorry to hear about that. May I know what specific installation issues you're encountering? Are you trying to download from the Avid Link App or from ? Can you share a video of the steps you've already tried? Thank you
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@starlighter54 Hi Johnna, I've created a support case for you so our licensing team can assist you with your missing Pro Tools 10 product. (Case 04922598) Our licensing team will be in touch via Email. Thank you.
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@SteveFireland yes! They're being sent to me@stevemoore.tv Let me get this info and forward it to the webstore team. I'll update the case for you
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@Kevin_Timm So sorry to hear about your issue with pro tools, Kevin. Please DM me your iLok ID or registered Email so I can check on this ASAP
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@SteveFireland Hi Steve! I've just checked and the case got closed due to no response. Can you DM me so I can forward the team's Email?
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@gangstaflowmane Sorry to hear about this. Please let me know how I can help. Feel free to DM me here or send me an Email at christopher.domingo@avid.com
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@Sambaadis_Sun Hi! Please try the following: macOS: Right-click the Documents folder, select Get Info, and check that the current user has Read & Write privileges in the Sharing & Permissions section. Windows: Right-click the Documents folder, select Properties, click the Security tab, 1/2
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