Austin Water
@AustinWater
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Official account of the City of Austin. Account not monitored 24/7. Report leaks or water/wastewater concerns at 512-972-1000 - open 24/7 for your convenience.
Austin,Texas
Joined May 2011
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City-wide Boil Water Notice Lifted - Customers no longer need to boil water before consuming. Tap water meets all regulatory standards and is safe for human consumption.
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Austin Water has lifted the boil water notice that has been in place since Monday, Oct. 22, 2018. Customers no longer need to boil water used for drinking, cooking and making ice. Details and frequently asked questions at
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A City-wide boil water notice has been issued effective immediately. Customers are advised to boil water for 2 minutes before consuming. More at
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Our crews are continuing repairs and we are still making headway on restoring water in our storage tanks. As the system stabilizes, your water pressure will come back, first low, then returning to normal. You may begin using the water immediately, even at low pressure.
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We've heard there are rumors flying that Austin Water plans to shut off water. That is not correct. Austin Water's treatment plants are currently operating at normal levels & meeting the community's water demands.
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Thank you for all you are doing! Conservation is key to maximize the amount of water going into the reservoirs. We need a minimum of 100 million gallons in storage to help build pressure system-wide. Currently, we are at 90 million gallons and rising!
#AustinWater
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City-wide boil water notice issued due to power loss at Ullrich Water Treatment Plant and drop in water pressure below minimum standards. We are working with
#Austin
Energy to assess the system. Boil water for consumption. Follow guidelines at
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#AustinWater
has learned of unneighborly water use in our community. As a reminder, essential water use and conservation are needed in order to pull out of this emergency event. We appreciate your support to help stabilize
#Austin
’s water treatment plants.
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Austin Water has lifted the boil water notice for all customers. Customers no longer need to boil water used for drinking, cooking and, making ice.
#AustinWater
#ThankYouAustin
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The boil water notice will remain in place until we can do sufficient sampling to establish that the water is safe to drink. As the system pressure continues to stabilize, we will begin sampling in some areas today.
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Austin Water has partially lifted the boil water notice for customers in the Central Pressure Zone. You can view an interactive map to find out if your service address is affected by the lifted boil water notice at the link below.
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We know you're wondering when the Boil Water Notice will end. Here are the steps that are involved with lifting the notice. We're hoping to check them all off in the next few days.
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Great work,
#Austin
! For a healthy system, we need to maintain a min. of 100 million gallons in storage. Today, we are >122 million gals. We encourage our customers to be mindful in resuming laundry&dish-washing activities until the Boil Water Notice has been lifted for everyone.
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We are now producing and delivering more water than our city is consuming, allowing us to add excess water into our reservoirs, which is critical for system health. Please read our latest update at
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Let's try this again. We urge customers with water service to limit water use to essential needs and follow mandatory water restrictions so we can return water service to everyone more quickly. Thank you!
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We know you're wondering when the Boil Water Notice will end. Here are the steps that are involved with lifting the notice. We're hoping to check them all off by end of day Tuesday.
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Austin Water's treatment plants are operating in a stable mode at this time, but we are facing significant challenges to restore water distribution throughout the system. The citywide boil water notice continues, and all customers are asked to boil water for drinking and cooking.
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We’re gathering testing results and working with TCEQ closely. We’ll notify the public once we’re able to lift the boil water notice for all Austin Water customers. While we remain optimistic it will be later today, we need to complete the process before making any announcement.
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Water samples from our treatment/delivery system are being analyzed. We're on track for lifting the boil water notice by this evening. Test results will be reviewed by our regulatory agency to ensure water meets regulatory standards before authorizing lifting boil water notice.
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Effective October 22, 2018 - Austin Water has issued a city-wide boil water notice for all customers of Austin Water. The notice is being issued as the utility works to stabilize the water treatment system. Details at
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This map shows how the water system is currently performing. Each zone is an area experiencing outages (red) or low pressure (orange). The goal is for each zone to get to green again, where the system is operating normally & the boil water notice can be lifted.
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For a healthy system, we need to maintain a minimum of 100 million gallons in storage. Today, we are at 32 million gallons and climbing. This graph shows where we are today in terms of our water production, customer demand or usage, and how much we have stored in reservoirs.
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Austin Water has lifted the boil water notice for all customers. Customers no longer need to boil water used for drinking, cooking and, making ice.
Residential customers may return to regular INDOOR water use.
#AustinWater
#ThankYouAustin
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We share our entire community’s frustration & regret that any of this is necessary. Austin Water crews are fully invested in lifting the boil water notice as soon as possible. We're waiting on all test results to be reviewed by TCEQ.
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Boil Water Notice Lifted for Customers in Austin Water’s Central, South, North, and Northwest A Pressure Zones. The Green area(s) in the Central, South, North, and Northwest A indicates water is safe to drink without boiling. More @
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#AustinWater
is asking customers in southwest
#Austin
and Lost Creek neighborhood to boil their water prior to using it for drinking or cooking, until further notice. Affected areas are indicated below.
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However, the boil water notice will remain in place until we can do sufficient sampling to establish that the water is safe to drink. Your conservation is key to maximize the amount of water going into the reservoirs.
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If you don’t have water or if your pressure is currently low, your faucets do not all have to be open when water is restored. To ensure water pressure has returned, open one faucet at the highest level of your home to remove the air.
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Our water system has experienced rapid changes due to extreme weather. Water use surpassed typical usage by 250% over the past 24 hrs due to dripping faucets/pipe leaks/line breaks from freezing temps causing pressure & storage to significantly drop. Conserve water when you can.
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1. There are NO plans to disrupt water service. Our plants are operating normally. 2. Emergency Dispatch Crews (512-972-1000) are responding to water main breaks and customer assistance if the property owner cut-off valve does not work or you are unable to locate it. See image:
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To better-understand what happened to cause city-wide outages and the boil water notice, here is an explanation of our infrastructure. Our system consists of a series of pressure zones that are supplied from storage tanks called reservoirs.
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Thank you, Austin! This graph shows how you are responding to our request to reduce your water use. Please keep it up while our water treatment plants recover and continue to provide the city’s basic needs.
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To avoid a citywide boil water notice, impacts to fire protection, or widespread lack of water service, Austin Water is immediately requiring mandatory conservation measures and limiting water use to essential needs. More @
#AustinWater
is asking customers in southwest
#Austin
and Lost Creek neighborhood to boil their water prior to using it for drinking or cooking, until further notice. Affected areas are indicated below.
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When we lost storage in all reservoirs across the city, it triggered a city-wide boil water notice. We need a minimum of 100 million gallons in storage to help build pressure system-wide. Currently, we are a little more than halfway there and climbing!
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Austin Water is collecting water samples throughout our system. This is Step 3 of 5 to lift the boil water notice. Customers should keep boiling water until further notice. Mandatory water-use restrictions are lifted effective immediately.
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1/3 We continue to see improvement in water pressure in our water distribution system. This morning, the South and Northwest A zones moved from Red (Water Outage) to Orange (Low Pressure). Individual water pressure and service may vary from house to house within a zone.
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Water quality testing is underway, in accordance with regulatory standards. The Texas Commission on Environmental Quality will authorize lifting the boil water notice after a review of the test results later this evening.
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The boil water notice was required due to pressure loss that could have resulted in contaminants.
None were ever detected.
#AustinWater
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We know many are wondering why it's taking so long to restore water. The recovery process involves many factors, but can be simplified to 3 key steps: Stabilizing infrastructure, testing & sampling & normal operations. Read more in our operational report:
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Austin Water is aware that some customers in southwest Austin (78739) are experiencing water outages and low water pressure. We are investigating the cause and will provide updates as soon as possible.
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As we work to resolve the technical difficulties with the interactive map. The Green area(s) in the Central Zone indicates water is safe to drink without boiling.
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4 p.m. update - Boil Water Notice Remains in Effect There is an urgent need for customers to reduce water use.
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Owl update: In early August, Austin Water and Animal Control teamed up to rescue this owl - now lovingly named Mud - who was stuck in the muck at the Hornsby Bend Biosolids Management Plant. A healthy, rehabilitated Mud has been returned to the Hornsby Bend area this week!
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Here's what to do once your home is no longer under under a Boil Water Notice:
-Run all cold water faucets in your home for one minute.
-To flush automatic ice makers, make three batches of ice and discard.
-Run water softeners through a regeneration cycle.
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For Austin Water customers, there is NO need to boil your water. Our treatment plants are working well and we have adequate supply.
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Thanks to your help conserving water, we can continue to fill our tanks as our crews continue to repair pipes!
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Effective October 22 - Austin Water has issued a city-wide boil water notice for all customers of Austin Water. See below for answers to frequently asked questions.
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2/3 Storage in our water reservoirs has climbed to 72 million gallons. We need at least 100 million gallons in storage to help build water pressure system-wide. We urge customers with water service to limit water use to essential needs and follow mandatory water restrictions.
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1/5 To keep our customers up-to-date on system water usage and storage capacity, we will be updating our website () and social media channels twice a day – showing the latest trends.
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3/5 Should water storage levels continue to rise and with the help of our customer sustained efforts to conserve water use across the city, we could potentially restore water service city-wide through the end of this weekend.
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Some customers experiencing water outages have frozen water lines on their property that will not thaw until the weather warms up. AW is available to turn off water if customers experience a water line break&the property-owner cut-off valve does not work, or unable to be located.
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Austin Water crews are continuing repairs on freeze-damaged infrastructure and water distribution has shown marked improvement again today. For more info, check out our operational updates web page:
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Operations Update
We restored water pressure in major pipelines that are the backbone of our water distribution system. These pipelines feed all parts of our city and having them back in service will enable us to start restoring service for customers in additional areas.
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We do not currently have a specific timeline for test results to clear, but generally requires 24 hours.
#AustinWater
#KeepBoilingATX
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How to Boil Water During a Boil Water Notice: currently affecting customers in southwest Austin and Lost Creek neighborhood. More info @
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We are steadily building pressure system-wide. Know what to do when your water comes back on and find answers to other FAQs on our Operational Updates page:
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We know that some customers do not have water service and returning your service is our priority. Austin Water will provide additional updates as they become available.
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Our water treatment system is strengthening thanks to the reductions in water use by the Austin community. Please continue to reduce water use as much as possible and boil water for consumption. See the latest water use and water treatment graph.
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#AustinWater
&
@AustinWatershed
in partnership with
@AISDPolice
distributed ~800 cases of water yesterday. Staff will continue to provide support throughout the City as field crews respond to emergency repairs. Bottled 💧 Distribution Locations found here:
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If an Austin Water or
@austinenergy
customer receives a phone call threatening to interrupt service, demand immediate payment, or request credit card or bank account information, hang up and dial 3-1-1 or 512-974-2000 and report the incident immediately.
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Operations Update
We made progress today but we still have many challenges to overcome. We expect it will be a multi-day long process to restore water service. We will continue to provide updates.
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We need your help! All
#AustinWater
customers should minimize water use as much as possible to ensure water is available for basic needs.
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Austin Water has adequate water to supply our customers during this severe weather event.
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Operations Update
Our three water treatment plants are operating in a stable mode and produced 86 million gallons of water in the past 12 hours. For reference, our typical production at this time of year is around 140 million gallons daily.
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3. For Austin Water customers, there is NO need to boil your water. Our treatment plants are working well and we have adequate supply.
1. There are NO plans to disrupt water service. Our plants are operating normally. 2. Emergency Dispatch Crews (512-972-1000) are responding to water main breaks and customer assistance if the property owner cut-off valve does not work or you are unable to locate it. See image:
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Need to report a water or wastewater emergency? Give us a call at 512-972-1000 or use the online Leak Report Web Form.
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Operations Update
A top priority is to get hospitals back in service. We restored water service to three major hospitals yesterday and are working with state officials to expedite the testing and approval process so hospitals can safely use the water without the need to boil it.
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Operations Update
We have numerous crews fixing water main breaks and assisting customers who need their water service turned off due to busted pipes. We also are working to repair a leak in a major water transmission line that will help us restore water service to customers.
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If you've got questions about the boil water notice, please check these FAQ's. There's also a map where you can check to see if your address is still under a boil water notice or if your tap water is safe for consumption:
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If water begins to flow, move on to your next faucet or bib and repeat the same process. If water does not flow you might have a frozen pipe that needs to thaw. Ensure all lines are flushed to remove air or debris. When closing faucets, take care to close them slowly.
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Potable water distribution sites have been added. Please visit for a complete list of locations, time and more.
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Water quality tests are analyzing chorine levels, turbidity, and other important parameters. Test results will be reviewed by Texas regulatory agency, TCEQ, to ensure water is meeting all regulatory standards before lifting the boil water notice.
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This graph shows where we are today in terms of our water production, customer demand or usage, and how much we have stored in reservoirs. Today, we are at 90 million gallons and climbing. Up from 32 (MG) since Friday. We appreciate all your conservation efforts!
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Austin is currently under a citywide boil water notice. You can check if your address is currently under the notice here:
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4/5 Restored city-wide water service is contingent on how much water we are able to produce. The less you use, the more water we can produce.
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We urge customers with water service to limit water use to essential needs and follow mandatory water restrictions so we can return water service to everyone more quickly.
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2/5 We are now producing more water than our city is consuming, allowing us to add water into our reservoirs, which is critical for system health.
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Thank you for your patience. We are working hard to rescind the boil water for the entire city. For now please access our interactive map (it's now working).
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Should current trends continue, and with the help of our customer sustained efforts to cut water use across the city, customers could see improvements in water service as early as the end of the weekend.
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Our water treatment system continues to strengthen thanks to the reductions in water use by the Austin community. Please continue to reduce water use and boil water for consumption. Here's the latest water use and treatment graph.
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As reservoirs approach normal levels, it will improve our ability to find and repair distribution system breaks and leaks to address areas that remain out of service.
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Do your part to help us provide what is essential – water. Please conserve as much as possible so that we can get back to normal faster. Report potential water main breaks @ More info regarding this update and daily reports here:
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The Southwest Austin Water Main Repair is complete!
Residents are clear to resume water use as normal. Shoutout the crews, volunteers, and the community involved in getting this repair done! 💙More info here:
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Director of Austin Water Meszaros, City Manager Cronk, Director Ortiz from HSEM gave an update about the city-wide boil water notice. On target to lift boil water notice by Tuesday evening.
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Customers may NOT:
• Use water for irrigation
• Wash vehicles, including commercial car wash facilities
• Wash pavement or other surfaces
• Add water to pool/spa
• Conduct foundation watering
• Operate an ornamental fountain/pond, other than to support aquatic life
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Operations Update
We want to give you some updates about the progress we made today in our efforts to restore water to our customers. We know you want to know when your water service will be restored. We so desperately want to give you that answer as soon as we can.
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Austin Water has received customer calls and is aware of taste and odor issues affecting the South Congress area. Crews are flushing to mitigate the issue. If you are experiencing an unpleasant taste or odor in your water, please call Austin Water Dispatch at 512-972-1000.
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Some apartment complexes have been hardest hit by the freezing weather that swept across
#Austin
. We have set up Public Water Stations near those complexes to help tenants while repairs are made to the private plumbing system.
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Cases of water will be distributed at these locations on Monday, 2/22 from 9am - 5pm
Mon. 2/22 - Water distribution from 9am-5pm or until supplies run out, limit 1 case/pickup. Please reserve for those who can’t buy or boil.
📍 ACC Pinnacle Campus
📍 Nelson Field
📍 Onion Creek Soccer Complex
📍 Roy G. Guerrero Park
👉 More info:
(1/2)
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There’s still a lot of testing and monitoring to do but the reductions in water use by the Austin community have helped us make gains and better stabilize our water treatment system. Reduce water use as much as possible. The more you conserve now the quicker we can stop boiling.
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Urgent message from Director Greg Meszaros for reducing water use.
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Work continues in Southwest Austin as crews keep backup power generation flowing to several pump stations/lift stations during intermittent power outages. We've also delivered water to small pocket of 15 homes that have been directly affected.
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@DonnaHowardTX
Don’t drip outside faucets, simply wrap/insulate them. For indoor faucets, (if pipes might freeze) open cabinets to heat indoor plumbing and drip only one inside faucet furthest from the water meter. Tips and helpful how-to videos available here:
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As we work to repair and restore our water system, we need everyone to conserve water as much as possible. Using as little water as possible will allow us to put excess water produced into storage, which is critical for the health of the entire system.
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The weather forecast is calling for lows in the 20s later this week. Now’s a good time to get those hose bibs covered and protected from the freezing temps and run through the winter weather preparedness checklist. Visit our website for tips and more
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We encourage all of our customers to consider cutting back on water usage. This will help ease demand on the system while we work through intermittent power outages.
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A milky appearance in the water typically indicates that there is air in the water. If you let the glass sit the bubbles will disperse and clear up. It also can be common for calcium deposits or sediment to show up when your water service returns.
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Help us protect Austin's water infrastructure - Don't flush disinfecting wipes, paper towels, baby wipes, towelettes, mop refills. Wipes Clog Pipes and can damage wastewater infrastructure.
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