Robinhood Help
@AskRobinhood
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Questions about @RobinhoodApp? Limited support via Twitter. Phone Support, Live Chat, Email: https://t.co/eklGzE5bhE https://t.co/L1x34q2TpE
Joined March 2015
Update: We’re currently experiencing issues with crypto trading. We're working to resolve this as soon as possible. For the latest updates, check
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The planned systems upgrade to Robinhood Crypto is now complete! 🚀.
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Robinhood Crypto will conduct a systems upgrade on Thursday 5/13, starting at 2 AM ET, to improve your experience. During this time, you won't be able to buy or sell crypto. We expect the upgrade to take an hour at most.
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We’re investigating reports that some customers are experiencing issues transferring money in and out of Robinhood. We’re working to resolve this as soon as possible and will post any updates at
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Our system is experiencing downtime issues that are affecting all functionalities on our platform. We are aware of the issue and are working to have all systems up and running as soon as we can. We’re so sorry this is happening!.
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We’re currently experiencing issues with crypto trading. We're working to resolve this as soon as possible. For the latest updates, check
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Crypto trading is back up and running. Due to high trading volume and volatility, some customers might see some intermittent issues. We’re working hard to provide a smooth experience, and will monitor the situation closely. Check
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Update: Crypto trading is now fully restored. We know some customers may have experienced intermittent issues earlier. We’ll continue to monitor the situation closely and we’re sorry if you were impacted. Please contact us if you have outstanding issues.
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We fixed the issue that was affecting some customers’ ability to log in to their accounts. Customers should now be able to log in without trouble.
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We fixed the issue that was temporarily affecting bank transfers for some customers. We’re sorry to anyone who may have been impacted by it—you should be able to move money in and out of Robinhood again.
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Trading is currently down on Robinhood and we’re investigating the issue. We’re focused on getting back up and running as soon as possible and we’ll update the status page with the latest
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We're investigating reports that customers are having trouble logging in to their accounts. We're working to resolve this as soon as possible and will post any updates to
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We’re investigating an issue that’s affecting crypto trading and working to resolve it as soon as possible. For updates, check
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We’re investigating reports that some customers are experiencing issues transferring money in and out of Robinhood and linking bank accounts. We’re working to resolve this as soon as possible and will post any updates at
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The Robinhood app experienced a temporary issue that led to an incorrect display price for crypto for an hour at 6:50 pm PT. The issue is now resolved. Some customers may have unfilled market orders due to this display issue. We apologize for any inconvenience caused.
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Robinhood is now fully restored. We know this has been frustrating and we will work diligently to provide the level of service you deserve.
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We are still experiencing system-wide issues. Our team is continuing to work to resolve this and we’ll provide updates as they become available. We apologize again for the trouble this has caused and appreciate your patience with us as we work to resume service.
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@army_shiba We plan to support the ability to buy and sell other cryptocurrencies, and will be sure to let you know as more become available. Keep in mind that supporting market data for individual cryptocurrencies doesn’t necessarily mean we plan to add buying and selling.
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Crypto trading is now fully restored for all customers. We'll continue to monitor the situation closely. We're sorry for any inconvenience you may have experienced and are here to help if you have any outstanding issues.
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It's always “prove you're not a bot” and never “how are you?” 😔.
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Our systems are currently experiencing downtime. We’re determined to restore full functionality as soon as possible. We’ll be sharing updates here and on
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Market-wide trading has been halted for 15 minutes due to a 7% decline in the S&P 500. Halts are issued by the U.S. equity, options, and futures exchanges, not by Robinhood.
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@KaiGreene Sorry for the confusion! While we’re continuing to look into supporting additional cryptocurrencies, we haven’t confirmed any plans to list specific new coins at this time. That said, we love the enthusiasm and hearing your ideas.
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It’s official 🎉 we now support the buying, selling, and holding of select preferred stocks. By August 22, 2022, this list will also include APE. View the updated list here:
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@MotherOfCrypto_ @RobinhoodApp @justinsuntron @Tronfoundation We're definitely hoping to add more coins moving forward, and we're aware of the demand for Tron. Stay tuned for any Robinhood Crypto updates!.
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We are aware that customers may be seeing crypto orders display as "pending" for an extended period of time. We are experiencing a delay in order status updates and will provide an update here when the issue is resolved. For more details, check
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The issues affecting crypto trading have been resolved. We’re continuing to monitor the situation, and will update you further if there are any additional issues. We’re sorry if you were impacted. For additional help, contact us at
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We fixed an issue that affected bank linking and transferring funds—you should be able to link your bank account and transfer funds from the app as normal. We are sorry for any inconvenience and we are still here to help.
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Did you know we now have 24/7 phone support? . Request a call in the app to speak with a real person on our team. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam.
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We know some customers may have seen executed crypto orders display as “pending” for an extended period of time. We were experiencing a delay in order status updates—this is now resolved. Check your app for up-to-date information about any recent orders.
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We’re experiencing an interruption in service for some users and are working to resolve it as soon as possible. We are working on a solution. Stay tuned for updates, we apologize for the inconvenience.
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In the spirit of🔒#CybersecurityAwarenessMonth, remember to report suspected phishing scams to reportphishing@robinhood.com and to contact us immediately if you notice unusual activity on your Robinhood account.
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You ask. We listen. We will now support the buying, selling, and holding of APE and select preferred stocks starting in the coming weeks. Stay tuned.
AMC Entertainment Holdings (AMC) announced they will perform a 1 for 1 special stock dividend at the start of trading on 8/22/22. Shareholders will receive 1 share of AMC Preferred Stock Unit (Ticker: APE) for every 1 share of AMC common stock held by close of business on 8/19/22.
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@RampCapitalLLC In case anybody is wondering, this isn’t true. We’re still commission-free just like we’ve always been.
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@CalebNotaVirgin The U.S stock markets are closed on the weekends. When the markets open on Monday, you'll be able to place trades.
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Robinhood Crypto will be conducting planned, daily maintenance today from 5:29-5:45 PM ET. During this time, customers can still place crypto trades, but orders may display as “pending” and sell order proceeds may not be immediately credited until after maintenance is complete.
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Robinhood is currently back up and running. We’re testing through the night, and you may observe some downtime as we prepare for tomorrow.
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Earlier today, exchanges, not Robinhood, initiated temporary trading halts of HOOD. Learn more about halts:
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Major options exchanges have set RDBX options to position closing only. At this time, the equity is not affected. We are actively monitoring this situation.
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Market-wide trading has been halted for 15 minutes by the U.S. equity, options, and futures exchanges due to a 7% decline in the S&P 500.
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We’re working through regulatory processes to bring Robinhood Crypto trading to more states. Check @RobinhoodApp for updates, or learn more here:
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Trading has been restored and Robinhood is back up and running again. Thank you for your patience as we resolved this issue.
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We’re currently experiencing issues with our services and are investigating the issue. We’ll update the status page with the latest
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Market-wide trading has been halted for 15 minutes by the U.S. equity, options, and futures exchanges due to a 7% decline in the S&P 500.
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Robinhood 24 Hour Market's execution venue, Blue Ocean ATS (BOATs), has suspended overnight trading for tonight. 24 Hour Market orders that are open as of approx. 8 PM ET will be routed for execution starting at approx. 4 AM ET tomorrow. You may cancel your order at any time, and.
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This morning, some customers were experiencing issues with delayed order status updates. We’ve resolved the issue and Robinhood is operational. We apologize and thank you for your patience.
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This morning we encountered a brief issue that caused a delay in order updates. This has been resolved, and we are sorry for any inconvenience this may have caused.
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🔒 It’s #CybersecurityAwarenessMonth! To stay safe from common scams, keep in mind that Robinhood will never include a link to access your account in a Security Alert or ask you to send money through different apps.
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We are aware that customers may be seeing crypto orders display as "pending" for an extended period of time. We were experiencing a delay in order status updates and will provide an update here when the issue is resolved. For more details, check
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Trading has been partially restored on Robinhood and our team is working to get our platform fully back up and running. We’ll update the status page with the latest:
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Service has been partially restored on Robinhood and we’re working toward restoring and maintaining full functionality. We’ll continue to share updates here and on
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We recently identified and restricted a small number of accounts engaging in problematic trading activity. We’ve made a permanent update to our systems intended to prevent this pattern. We’ll continue to monitor for any type of abusive activity and take action as appropriate.
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The markets are closed today for Good Friday. Any equities orders that you place will be queued until the markets reopen on Monday morning.
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@OmarFeliz11 While you cannot transfer the four new cryptocurrencies in or out just yet, we’re working to make it available for all assets on our Robinhood Crypto platform. We’re here if you have any additional questions 👋.
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AMC Entertainment Holdings (AMC) announced they will perform a 1 for 1 special stock dividend at the start of trading on 8/22/22. Shareholders will receive 1 share of AMC Preferred Stock Unit (Ticker: APE) for every 1 share of AMC common stock held by close of business on 8/19/22.
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When it comes to your money, issues like this are not acceptable. If you’re a customer, we’re sending you info on how to contact us so we can work with you directly to address your concerns.
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Some customers who traded crypto recently may have briefly noticed that crypto buying power was not updating right away. This has been resolved. If you check the app now, your crypto buying power should be accurate. Reach out at if you have any questions.
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The markets are closed today in observance of Independence Day. Any equity or options orders you place will be queued until the markets reopen on Tuesday morning.
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The markets are closed today for Memorial Day. Any equity or options orders you place will be queued until the markets reopen on Tuesday morning.
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As of May 28th, 2024, the new standard settlement date for stocks and ETFs has changed from T+2 to T+1, or the next business day after a trade. This means that the settlement cycle is one day shorter. *pending any applicable market or bank holidays (1/3).
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Markets will be closed all day tomorrow in observance of Good Friday. Equities trades placed tomorrow will queue until the markets reopen on Monday and resume regular trading hours.
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The issue affecting some crypto orders displaying as "pending" has been resolved. Check the app for up-to-date information about any recent orders. For any outstanding questions or concerns, please reach out to our support team at
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Don’t worry, you can still buy crypto without a ten gallon hat 🤠.
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@Blake10405010 That's a great idea! We'll be sure to take that into consideration as we continue to develop products!.
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@_Lady_Crypto_ While we cannot comment on what cryptocurrencies may or may not be available for trading in the future, we always appreciate customer feedback! 💚.
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@unusual_whales On 5/1/23 at 1:45 pm ET, Robinhood experienced a technical issue leading to an incorrect banner being applied to AMC. The banner was removed at 1:48 pm ET. We apologize for this error.
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Reminder: Robinhood Crypto will be conducting a systems upgrade tonight starting at 2 AM ET. We expect the upgrades to take an hour at most, and will keep you updated once they’re done.
Robinhood Crypto will conduct a systems upgrade on Thursday 5/13, starting at 2 AM ET, to improve your experience. During this time, you won't be able to buy or sell crypto. We expect the upgrade to take an hour at most.
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Speculation that Robinhood has halted trading in $AMC is not accurate. Earlier today, the NYSE implemented a volatility trading pause of $AMC. Learn more about these kinds of halts here:
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We’ve temporarily shut down options trading after an issue we found early this morning. Our team’s investigating and working to restore service ASAP. You can check for updates.
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We want our customers to be aware that we’ve heard reports of a “Security Alert” phishing scam. Remember, the safest way to access your account is directly from your Robinhood app or on Learn more by visiting our Help Center.
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Heads up 👉 Stock markets are closed this Thursday, January 9th for a National Day of Mourning. Any account settlements, distributions, and cash sweep (as applicable) will be delayed by up to 2 business days. See the full list of all market holidays at:.
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Robinhood Crypto is currently performing a planned systems upgrade to improve your experience. During this time, you won’t be able to buy or sell crypto for up to 1 hour. We'll let you know when the upgrade is done, and you can check for updates on
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Markets will be closed all day tomorrow in observance of Memorial Day. Equities trades placed tomorrow will queue until the markets reopen on Tuesday and resume regular trading hours.
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@investment_otis We believe democratizing access to the market brings the responsibility of making users aware of excessively risky behavior.
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We take any interruption in service very seriously. If you have any issues logging in, please reach out to our team. We’re here to help.
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We’re updating our 24/7 support channels to better meet the needs of our customers. Starting today, phone support will be available during the hours it is most active, from 7am to 9pm ET. Customers remain able to request 24/7 support through our in-app chat, and appropriate phone.
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We want our customers to be aware that tax-related phishing emails are more common this time of year. Remember, the safest way to access your account is directly from your Robinhood App or on Learn more by visiting our Help Center.
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@_Lady_Crypto_ We appreciate the feedback 💚! Input from users like you helps Robinhood become the best platform it can be.
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Your Robinhood tax documents are ready! You can access them in your app and on web. Check your email for information on how to access your documents. For any questions, feel free to DM us here or email support@robinhood.com!.
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@Ana62847396 While you cannot transfer the four new cryptocurrencies in or out just yet, we’re working to make it available for all assets on our Robinhood Crypto platform. We’re here if you have any additional questions 👋.
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We’ve seen claims that we closed access to Instant Deposit. We have not. Learn more about how our instant deposits work 👉
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@holdthedoge As a major crypto platform, our actions need to be systematic, objective, and derived from first principles. We’re working on the ability to deposit and withdraw all cryptos. We’ll keep you updated as we progress.
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Robinhood Crypto is now available in Nevada!. Buy, sell and transfer 15 cryptocurrencies! See list 🔗 More info:
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Some users are experiencing issues with delayed order status updates. These are display issues only, and should not impact order execution. We'll update the status page with the latest.
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Only interact with us on social media through our verified handles, and for now, only get phone support from us by requesting a call from an agent in the app. You can learn more here:
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The app is up and running! Please log out and log back in if you still have any issues. Our apologies again, and thanks for bearing with us.
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Robinhood does not support the trading of Preferred Stocks at this time. This means, when units of APE are posted, they will be set to "Position Close Only" or "PCO". Those who receive the position can only hold or close the position. Learn more here:
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Happy Presidents’ Day! As a reminder, the markets are closed today. Any equities trades placed will queue until the markets reopen tomorrow morning.
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Our systems have been fully restored and our app and web platforms are now functional. We apologize for the trouble and appreciate your patience as we worked to resolve this.
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You can email report@robinhood.com or request a live call from an agent within the app 24/7—we’ll give you the exact phone number we’ll call you from so you know it’s us and not spam. Learn more here:
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Bitcoin Cash is now tradable again. We’ve removed the halt following the hard fork. The fork produced a new asset, Bitcoin SV. BSV will be automatically distributed to BCH holders, who are entitled to one BSV per unit of BCH owned on the day of the fork (11/15).
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We take any interruption in service seriously. We appreciate your patience and will work hard to continue earning your trust.
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Tax Day is only a month away! Did you know you can access your tax documents directly on Robinhood? You can also visit our Tax Center for details and support.
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@MeekMill We would love to look into your application with you! Please send us a DM with the email address attached to your account and we’ll take a look
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