PTSB Customer Service
@AskPTSB
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PTSB customer care team. We're here to help from 8am - 8pm Mon to Fri, and 10am - 5pm Sat & Sun . Never share personal or financial details on Twitter.
Dublin, Ireland
Joined March 2012
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We have part time job opportunities in our branches for qualified Customer Service Advisors!
http://t.co/IcFxfUqyPC
http://t.co/x3AseFqiQv
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Customers, we’re currently experiencing intermittent issues with our mobile app and online banking website, this issue is also impacting our telephone lines. We’re working hard to resolve these issues & will update you as soon as possible, apologies for any inconvenience caused.
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Permanent TSB is now known as PTSB. We’re evolving for a better banking experience for you. You will begin to notice changes to our name, logo, app, websites, social media pages & more. You do not need to do anything but you can click below & visit our website to find out more.
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Customers, we are currently experiencing intermittent technical difficulties with our Open24 Online Banking and Mobile App. We are working hard to resolve this issue and expect to have this back up and running shortly. We apologise for any inconvenience this may cause.
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⚠ Fraud warning ⚠ The below social media ad is a scam, if you see this ad, or similar, don’t click on it.
Our social media channel names are PTSB, PTSB Ireland & Ask PTSB, find out more:
For info on fraud or scams please visit
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A number of customers have been experiencing issues with the permanent tsb mobile app. If you are having issues, please delete the app and reinstall it on your phone, if the issue persists Open24 is available through a desktop browser.
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Dear Customers, we are aware of a potential delay in payments reaching accounts this morning. We are investigating this and will update our social media channels as soon as we have any further information. We apologize for any inconvenience caused.
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Customers, we are currently experiencing technical difficulties with Open24 Online Banking and our Mobile App. We are working to resolve the issue and will provide you with an update as soon as possible. We apologise for any inconvenience this may cause.
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⚠ Fraud warning ⚠ We are aware of fraud attempts to scam customers into giving their bank account details. If you receive a text, followed by a call asking for your details, do not provide any and end the call.
For info on telephone fraud please visit
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We have received reports of an issue with customers not receiving payments this morning. We are currently investigating this as a matter of priority
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Permanent tsb will never send you a text containing a link. Never click on a link even if it appears to come from permanent tsb. See our website for more details. If you have any concerns please call our 24 hour Fraud Department on +353 (1) 669 5851.
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Fraud Alert: Please be wary of any unsolicited calls or emails claiming to be from your bank asking to share your full online banking details. We will never contact you requesting your full PAN or online banking passwords. If you are unsure please give us a call on 1890 500 121.
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Customers, we are currently experiencing technical issues with our Open24 phone lines, App and Website. We are working hard to resolve this issue and expect to have all services back up and running shortly. We apologise for any inconvenience this may cause
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Customers, the issues affecting online banking and our mobile app have now been resolved. We thank you for your patience and apologise for any inconvenience caused.
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We have now received payment files and expect all payments to be processed by 10am. We apologize for any inconvenience caused.
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Customers, we are aware of an issue affecting our mobile app. We are working to resolve this as quickly as possible and we apologise for any inconvenience caused.
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The issues affecting out Open24 Online Banking and Mobile App have now been resolved. We thank you for your patience and apologise for any inconvenience caused.
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Customers, we are currently experiencing intermittent technical difficulties with Open24 Online Banking and our Mobile app. We are working hard to resolve this issue and expect to have our services back up and running shortly. We apologise for any inconvenience this may cause.
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Please be advised that Permanent TSB have never and will never contact Customers via Email or Text requesting Customers to update or confirm any personal details. If you receive such messages or emails that include a link please do not respond as it is fraudulent. Thanks - Eoin
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Customers, we’re aware of issues impacting ATM/SSBM transactions & some card transactions. We expect to have our services back up & running as soon as possible but during this time you will not be able to complete any ATM/SSBM transactions. Apologies,will update you again shortly
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Hi all, we will be reimbursing our customers for any charges received as a result of the error by Bank of Ireland earlier today
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Apologies folks, we are still experiencing issues with our app. We are working to resolve this issue but in the interim if you need to access our app, please delete and reinstall on your device. You can still access our desktop site, we’ll keep you updated throughout the day.
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We’re currently experiencing technical issues with our mobile app, which is also intermittently impacting telephone lines. We’re working to resolve these issues & apologise for any inconvenience. Other services are operating as normal - ATM, website & point of sale card services.
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Dear Customers, there is currently an error affecting Visa Debit And Credit Cards across all banks. Apologies for any inconvenience this is causing. We will update once the issue has been resolved - Eoin
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Customers, please be wary of any Facebook advertisements requesting your security credentials.
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Customers, we are currently experiencing technical difficulties with our Mobile App. You can still access our online services through Open24 Online Banking while we work hard to resolve this. We apologise for any inconvenience this may cause.
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Customers, please be wary of text messages in circulation claiming to be from permanent tsb. Under no circumstances will we ask you to divulge card or security details. If you have confirmed security details, please call our 24 hour Fraud Department on +353 ( 1 ) 669 5851
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Happy Friday all, the weekend has finally landed! Tweet us if you have any queries you need help with today, we are here till 8pm.
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We nominated some of our Directors and Senior Management for the Ice Bucket Challenge for IMNDA..here’s how it went!
http://t.co/00UTAlyZSi
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Thanks for your patience guys. All of our online facilities are now back up and running. Once again apologies for any inconvenience caused. - Eoin
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Dear Customers, please note that following on from yesterdays European Bank Holiday, all outstanding inbound payments have now been credited to customer accounts.
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Customers, our online banking website and mobile app are currently unavailable while we resolve an issue that is resulting in a delayed log in experience for customers, we hope to be back up and running shortly, apologies for any inconvenience caused.
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Please be advised that your Permanent TSB Visa Debit Cards can be used in our own ATM's at the moment. Using them in a shop or a Restaurant is still intermittent at present. - Eoin
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Customer notice: Both our Open24 app and website are now back up and running as normal. We apologise for any inconvenience caused during the morning.
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Customers, this week we will begin rolling out Contactless Visa Debit cards!
http://t.co/XIlUsjABZI
#ad
http://t.co/u1u6JHnLol
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Due to scheduled maintenance, Open24 & Business24 website, App, Open Banking Services & some online card transactions will be unavailable from 22:00 Friday August 5th to 06:00 Saturday August 6th. Our 24 hour automated service is available for your banking needs on 0818 50 24 24
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@philipnolan1
Hi Philip we are aware of the below fraudulent text being issued. I would advise to delete the text in case there are any viruses attached to it. Thanks, Sarah
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Good morning everyone. According to Visa Europe the issue has now been resolved with all Credit and Debit Cards. They have issued a statement citing "The issue was the result of a hardware failure and is not associated with any unauthorized access or cyberattack." - Eoin
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We have been made aware of a technical issue in processing certain payments this morning. We are currently working to resolve this issue and expect the payments to be completed later today.
We apologise for the inconvenience being caused at present.
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Customers, we are currently experiencing technical difficulties with Open24 Online Banking and our Mobile app. We are working to resolve this issue and expect to have our services back up and running shortly. You can still access our 24 hour automated service on 0818 50 24 24.
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Customers, we can confirm that all our branch locations are now open across Ireland.
We would like to thank you for your patience this morning following our response to a severe weather warning.
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Customer Notice: Due to technical difficulties our Open24 mobile banking app and website are currently unavailable. We are working to resume service and apologise for any inconvenience caused. Our automated telephone system is currently available at 1890 500 121.
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Customers, please be wary of any online advertisements requesting your security credentials.
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Following the European Bank Holiday on May 1st, all credits due today May 2nd should reach customers' accounts by mid-morning.
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The issues with Visa Debit Card transactions has now been resolved, we apologise for any inconvenience caused
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Reports of Fraudsters noting shoppers PIN while making purchases & engaging in distraction outside the shop stealing cards. Cover your PIN
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The ATM/SSBM transactions and card transactions issue is now resolved and all our services are back up and running. We apologise for any inconvenience caused.
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@Philbobaghands
Hi Philip, we appreciate your want to reunite the card with it's owner. If you could give us a call on 0818 50 24 24 (or +353 1 212 4101 from abroad), we may be able to get in contact with the customer. Thanks, Sam
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Please bear with us as we work to resolve the issue with our app. Apologies for any inconvenience caused. As an interim solution you can delete and reinstall our app on your device. Alternatively you can still access our desktop site. We'll update you as soon as this is resolved.
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Customers, we are currently experiencing technical difficulties with Open24 Online Banking and our Mobile app. We are working hard to resolve this issue and expect to have our services back up and running shortly. We apologise for any inconvenience this may cause.
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Due to the adverse weather conditions all our offices have been closed. You can still use our automated phone service, Open24 Online Banking service & mobile service, as they are unaffected. We apologise for any inconvenience.
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We recently introduced Strong Customer Authentication (SCA), a new verification process to help protect you from fraud and to make your online shopping experience more secure. Find out more
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The issues affecting our phone lines have now been resolved. We thank you for your patience and apologise for any inconvenience caused.
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Customers, please be wary of any online advertisements requesting your security credentials. You can check out our tips on how to avoid fraud or scams here but please remain vigilant at all times.
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Customers, as we approach the festive shopping season, please note the below limits that apply to your Visa Debit card.
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Customers, please be wary of text messages claiming to be from permanent tsb. Under no circumstances will we ask you to divulge full online security credentials. If you have responded to one of these texts, please call our 24 hour Fraud Department on +353 (1) 669 5851
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@AudieDubaire
Hi Audie, With our award winning Explore Account you’re always in control of what you pay with a flat €6 monthly fee for maintaining the account. for further information on the account and its feature please see attached link: Thanks, Nicóle
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Customer Notice, Please be advised that there is an ongoing attempt for fraudsters to access customer accounts after the bank holiday weekend. Always be aware PTSB would never contact you by email/text/phone call requesting ANY personal details. - Eoin
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Customers, please be wary of text messages in circulation claiming to be from permanent tsb. Under no circumstances will we ask you to divulge full online security credentials. If you have responded to one of these texts, please call our 24 hour Fraud Department on +353(1)6695851
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Be advised all payments have been processed as of 1pm. All accounts previously affected should see their payments credited in the next hour.
Once again we apologise for any inconvenience caused.
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Please be wary of fake text messages followed by calls claiming to be from permanent tsb. We will never contact you requesting your banking details or request a one-time passcode from you. If you have any concerns please call our 24 hour Fraud Department on +353 (1) 669 5851.
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To further support our customers, we have extended our Contact Centre opening hours to 8pm this evening. We apologise again for those experiencing difficulties and delays getting through to our Automated Service, our team are working hard to resolve these issues.
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Customers, as we approach Brexit, please be wary of unsolicited contact requesting banking security information. In order to keep up to date on the latest frauds and scams check out our website here:
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Customers, our O’Connell Street branch in Dublin will open at the slightly later time of 12pm on Friday 24th November. All other branches will open at 10am as normal. We apologise for any inconvenience caused.
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@NesimeDogan1
Hi Nesime,
I just came across your tweet and seen you have included personal banking information in it. Permanent TSB would never advise sharing this information across public social media platforms. I would recommend deleting this to minimise the risk. Thanks, Eric.
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If you can't get around to popping into your branch, u can also call our team on 1890500168!
#TermLoanThursday
#ad
http://t.co/RhiKW6x5jN
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Customers, due to an employee training event our branches and contact centres will close from 9:00am-11:30am on Thursday 25th February. We’ll be unavailable on Social Media during that time too.
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FRAUD ALERT: Be wary of unsolicited calls from persons claiming to be your bank, asking you to share your full online banking details over the phone. We will never ask you for your full PIN or online banking passwords. If in doubt, check it out & call us directly on 1890500121
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Customers, please be wary of text messages claiming to be from permanent tsb. We would never text, call or email you requesting your security credentials.
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⚠️Fraud Warning ⚠️ We are aware of fraudulent texts in circulation pretending to be from PTSB. We will only ever ask you to contact our Fraud Department on 01 6695851 for suspected unusual activity and will NEVER ask you for your passcodes. Find out more
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@GodsOwnBollox
Hi Will, we’re currently working on delivering Google Pay, and will let customers know when this becomes available. Thanks, Kate
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@Tina30768824
Hi there, thank you for reaching out. We have a contact email for our Mica Queries Team that you are able to contact about any queries you have if your home is affected by mica or pyrite. The email is: micaqueries
@permanenttsb
.ie. Thanks, MS.
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In the interest of staff and customer safety, due to adverse weather conditions all our branches & call centres will be closed today and tomorrow. Apologies again for any inconvenience caused, please refer to our website here for further updates.
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@trancy_goose
Hi Valest, thanks for your message. I can certainly get your comments logged with the relevant team for review! Thanks, MD.
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Due to this European payments delay, there are a number of banks experiencing this issue this morning. We are monitoring the situation & payments will be processed as soon as received. We will continue to keep you updated & we wish to apologise for any inconvenience caused. (2/2)
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Best of luck to 26 of our staff cycling from Cork to Dublin for charity which kicked off this morning!
#leetoliffey
http://t.co/DYqw1LTqNt
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@Shauna58582782
Hi There, the phishers are essentially triangulating their text messages in such a way so that it looks like they are being sent by the official Permanent TSB number. (1/2)
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Please bear with us as we work to resolve the issues with our Mobile App. Our Open24 Online Banking will also be out of service for approximately 30 minutes while we implement a fix. We apologise for any inconvenience caused and will update as soon as this is resolved.
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We’re aware of an app issue impacting Android device customers which may require a password reset through our Automated Service. Due to high call volumes, you may experience delays in getting through, we apologise for any inconvenience and will update you as soon as possible.
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We hope you all have a great St Patrick's Day, from all of us at permanent tsb!
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ATM & Visa Debit card Government Stamp Duty was deducted from applicable deposit & current accounts. Full info here:
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The issues some of our customers were experiencing with our Mobile App have now been resolved. We thank you for your patience and apologise for any inconvenience caused.
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Due to the impact of Covid-19 on our colleagues we regret to inform you some of our Branches will be closed during lunchtime (1–2pm) today. We apologise for any inconvenience this may cause. Click here for the full list of branches closed during this time
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Please be wary of fake texts followed by calls claiming to be from Permanent TSB or others. We will never contact you requesting your banking details or request a one-time passcode from you. If you have any concerns please call our 24 hour Fraud Department on +353 (1) 669 5851.
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Before the festivities kick off we'd like to wish you all a Happy St.Patricks Day. Card maintenance, emergency cash and travel notes can all now be located in the 'Do More' section of your Open24 account! We will also be on hand to take your call if you need us.
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⚠️Fraud Warning ⚠️
We are aware of fraudulent texts in circulation pretending to be from PTSB. We will only ever ask you to contact our Fraud Department on 01 6695851 for suspected unusual activity and will NEVER ask you for your passcodes.
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@ofcardsandglass
Hi There, Can you please DM your full name, contact number and branch. I will arrange the branch to call you directly on this. Thanks, Sarah.
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Customers, for those of you who may have incurred any fees and charges as a result of the adverse weather conditions and associated branch closures, check out our update here:
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Due to the severe weather, and in the interest of the safety of our colleagues and customers, we will delay opening all our branches until 11 am today (13th November). We may provide further updates as the situation develops throughout the morning.
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Moving house? Did you know that you can now change your address via our website
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Open24 has been redesigned with you in mind! Log on to
http://t.co/yIfb4qh5dp!
#ad
http://t.co/eJ63DRygsv
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@MaiaDunphy
Hi Maïa, thanks for reaching out. You would only be able to replace an existing card through the website. If you call 0818 50 2424, an agent can get a card ordered for you. Thanks, Lauren.
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Customers, please be wary of text messages claiming to be from permanent tsb. We would never text, call or email you requesting your security credentials.
Fraud Alert 🚨 FraudSMART is warning consumers to be alert to an SMS smishing scam currently circulating, where customers are contacted by a text message falsely claiming to be from permanent tsb. Details at
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Customers, on Sunday 17 March, the European SEPA Schemes will undergo a mandatory change which as a result, means credit transfers due to or from your account may experience delays over the weekend of Friday 15 to Sunday 17 March. Visit for more info.
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Don't forget our Contact Centre will be open on weekends from today to make banking even easier!
#ad
http://t.co/eqlmw0MHLX
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