@anacuenca1hotm1 Hola, lamentamos que esté esperando su reembolso. Haremos todo lo posible para ayudarle. Envíenos un mensaje privado aquí cuando sea posible.

@Yusodus Guten Tag. Wende dich doch bitte diesbezüglich an unseren Kundenservice, da wir hier keinen Zugriff auf Kundenkonten haben. Hier findest du auch unsere Telefonnummer. Schriftliche Anfragen bitte an Vielen Dank und alles Gute.

@kareldejong Hallo, het spijt ons om dit te horen en we willen graag helpen. Als u problemen ondervindt bij het verifiëren van uw identiteit, neem dan contact met ons op voor hulp via

@BennyHolgersson Hej! Tack för att du hörde av dig och vi beklagar att du har haft problem med att använda Klarna. För att hjälpa dig bättre, kan du skicka ett direktmeddelande till oss med en beskrivning av problemet så att vi kan hjälpa till att lösa det så snart som möjligt?

@TheFilmsHub Hi, Klarna requires ID verification and face recognition in the UK as part of the Strong Customer Authentication (SCA) process. This is a regulatory requirement under the Payment Services Directive 2 (PSD2) in the EU, which aims to enhance the security of online payments.

@TheFilmsHub Hi, Klarna requires ID verification and face recognition in the UK as part of the Strong Customer Authentication (SCA) process. This is a regulatory requirement under the Payment Services Directive 2 (PSD2) in the EU, which aims to enhance the security of online payments.

@wakeupLyu Bonjour, désolé d'apprendre cela. Chaque tentative d'achat est susceptible d'être soumise à une évaluation d'éligibilité et nous ne pouvons garantir que vous serez accepté. Nous nous excusons pour le désagrément.

@Nathanielus1985 Hi, we are very sorry you are disappointed by our services. We highly recommend you to raise a complaint via email using this link our senior team will reach out to you in due time. Thank you

@AndreSundqvist Hej, vi ber om ursäkt över att du upplever problem med en återbetalning. För att hjälpa dig, skulle du vänligen kunna skicka ett DM till oss så att vi kan undersöka ditt ärende vidare. Om du inte kan DM:a oss ber vi dig att följa oss först för att aktivera meddelandefunktionen.

@_97Reece Hi, please follow us and send us a DM so we can further investigate.

@_97Reece Hi Reece, we understand it can be frustrating if Klarna’s payment options are not available when making a purchase- especially having been approved in the past. Different factors are being assessed to help our customers balance debt risk and stay on top of their spending.

@88jjk Hi there, we're sorry to hear something went wrong during your experience. Please know you can DM us on here to take a closer look into the matter. Thank you for your cooperation.

@tripod62 Hoi Martijn, bedankt voor je contact. We willen dit graag nader voor je bekijken, kun je ons een DM sturen, dan kijken we hier zo snel mogelijk naar. We horen graag van je.

@E4RTH2OSC4R Depending on your financial institution, this may take 5-7 business days to reflect on the account in question. . Thanks. 2/2

@E4RTH2OSC4R Hi Oscar, we're sorry to hear that you're currently experiencing some trouble with our services. When an order is attempted, an authorization hold is placed on the account. If that order is not fully processed with the merchant, we immediately release the hold back to you. 1/2

@CombatWychi Hi there, when an order is attempted, an authorization hold is placed on the account. If that order is not fully processed with the merchant, we release the hold back to you. Depending on your bank, this may take up to 7 business days to reflect on the account in question.

@70sGhostChild Hey there, thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

@003_zi Hi there, thanks for reaching out. Normally when this happens, the order has not processed and any funds that appear to have been debited have just been placed on authorisation hold. This hold auto releases and will reflect back in your account shortly. We hope this helps.