Ask Frontier
@AskFrontier
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Frontier has always been and remains committed to the
core principles underlying Net Neutrality. Frontier does not block or throttle customer access to content. For more information on Frontier's position on Net Neutrality customers can go to:
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A hardware issue was causing intermittent service interruptions in the Tampa Bay area for some broadband customers. This issue has been addressed and broadband traffic over our network has been restored.
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@DannyDuncan69
We apologize for the customer service experience. Please DM us so we can gather some additional information, if you're needing assistance. ^Sue
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Due to storm-related losses of commercial electric power to Frontier facilities, some of our customers may continue experiencing disruptions of telephone & Internet service in parts of CT and NY.
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The temporary routing issue that caused today's internet outage in limited areas around the Tampa Bay area has been resolved. We apologize for any inconvenience this caused.
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We're working hard to restore connectivity lost due to the recent storms. Our crews will be on the scene to repair damage as quickly as safety allows. If you need customer service support you can reach us at the link below.
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@trnrtips
Good afternoon. It sounds like you're waiting on a shipment from is, is that right? ^EGS
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@lceHoteI
We're sad to hear that. We're sorry for the negative experience. Can you discuss more about your internet issue? Our team is more than willing to assist. -JD
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FL. We are aware of an Internet outage affecting the Tampa area at this time. Thank you for your patience while we resolve this
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Do you have an order for new service? Track the status of your appointment online for real time updates:
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@TBNRfrags
Sorry your Internet is out. Which town are you in? I can check on outages if you want. -LB
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#DidYouKnow
that we are available on Twitter 24/7/365? Ask us anything about your Frontier services, we can help 😃
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Frontier UPDATE: Extreme conditions in Northern California have impacted service. Our crews are monitoring the situation and restoring damaged services as soon as it is safe to do so. Check our emergency preparation page for resources:
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@trnrtips
Sorry to see that! Send us your account info via DM and we'll gladly look into this for you quickly. ^EGS
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@RAntonette
@ConnConnection
Hello! Is there anything we can help you with? We are here to help. Just send us a direct message and discuss your concern. ^Gel
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@JayzTwoCents
You're absolutely right. Please send us a DM so we can find out what's going on and help rectify this trouble. ^TBM
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@TBNRfrags
Ah, very sorry about that. If you can DM your acct# and PIN, I can make sure it's going through as fast as possible. -LB
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Our first giveaway of the month is HERE! RT this post for your shot at a
#FrontierPrizePack
!
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Happy
#CincodeMayo
! Let’s have some fun with a Frontier Prize Pack giveaway – stay tuned to see if you’re the winner.
#SurpriseandDelight
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@notkombuchagirl
We do apologize for the long wait. You can reach out to us if you need assistance after the phone call. ^Ian
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@TNBNaDeXe
@pandaboi27
We do offer fast and reliable internet speeds. We hope you enjoy the service. ^Rita
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Frontier is aware of an issue affecting Tampa, FL & surrounding areas. We are working diligently to resolve this as quickly as possible. Please check back here for updates.
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@MelissaGridley
We are getting reports of internet issues in Florida, We haven't received an outage update at this time. ^Paul
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@StMikest
Hi, I'm concerned about the experience that you are sharing. If ever there is a dispute about billing it will be addressed immediately. If it is found to be an error it's corrected right away. I can be reached at the link below if you would like to chat further. ~Janelle
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@Gothalion
Pardon the intrusion; my team's not heard any issues out of your area recently but if you have any future questions or concerns, don't hesitate to reach out to us here or via DM. Have a great day! ^EGS
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When you watch TV it’s thanks to Philo Farnsworth, who is known as its pioneer. Go here to manage your Frontier TV: .
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@TBNRfrags
If your service isn't back on by tomorrow, please contact tech support (800-239-4430) or reach out here again. -LB (2/2)
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This is your monthly reminder for August to power cycle your modem!
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It’s the beginning of a new month, and the Ask Team is ready for the challenge. Tweet us your questions until 10pm EST!
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@ShawnBM_
We would be happy help! Please send us a direct message, if you are needing assistance, with your Frontier services. ~Melissa
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@Supreme_Nalgas
Hello
@Supreme_Nalgas
. If you're interested with Frontier service, please feel free to send us a direct message so that we can check for service availability. -JD
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@GirlsGoneGyno
We're sorry to hear. We'd like to investigate on this. Can you send us a direct message so that we can get more information and look into this? We'll be glad to assist. -SV
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Our hearts go out to communities experiencing the devastation caused by Hurricane Ian. We’re committed to the connectivity and safety of our customers and teammates, and we’re ready to help in the coming days, weeks and months as you rebuild and recover.
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@DoctorTampa
Thank you for sharing your positive feedback about our Frontier Fiber service. If you have any concerns, feel free to reach back out.– Rob
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@TLYNLATROBEBABY
@atogre_cohen
@liveonsteelers
@SteelersFanTN
@joeybagovdonuts
@PeaceLovePgh
@VinnyVidiVici98
@chuckhowe78
@_BobbyB
@EyeoftheStormZ
@mandypeachee
@STEELCURTAIN75_
@TheSusanGEmery
@ledrew
@AKinkhabwala
@rudyglove27
@1965EPerez
Congratulations Terri! You've been selected as a winner of a 4 ticket prize pack! Please send us a DM with your mailing address and we'll get your tickets sent out!
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To start the month off right, we’re showing our appreciation to a random customer with a Frontier Prize Pack! Stay tuned for the winner.
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Redmond WA, we apologize for any network outages you are currently experiencing. We are working around the clock to repair the issue.
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@CHUNTER415
Chris, thank you for contacting us through Twitter, where we are available 24x7 to assist you. ^Diane
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@GirlsGoneGyno
We certainly understand the urgency of this matter. We see your direct message on Twitter, and we're replying there. Please check your DM. -JK
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@GirlsGoneGyno
Hello! We apologize for any issues you may have encountered. No worries, I am here to help. I see that you are having a slow connection on your wireless device. Please do a wired connection speed test to determine the actual download and upload speed. -Caps
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@trapsticles
Hi there, We are not part of geo-targeting within X. Thanks for letting us know how far the advertisement is reaching. ~Janelle
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@SueMarks
Hello Sue, we can help get this sorted out. Can you please DM us? We need to gather additional information to get started.-CG
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@sixamcomics
I am sorry to say that we are actually experiencing an issue in the DFW area at the moment. 1/2 ^KLB
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We recommend rebooting your modem at least once a month. Check out the benefits of doing so!
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Happy
#CustomerCareAppreciationMonth
! We are committed to your customer satisfaction – Tweet us any day, any time!
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@MasterTainment
We appreciate you bringing this to our attention. Someone else did as well. ^CJ
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@EastCoastDallas
Frontier is currently working with HBO to make the HBO Max app available to our customers. Once it is available, you will be notified of its launch. ^Gel
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@jdwilldo
We got your point, Joe. Take care. -EL
Can you please ask the customer if hed needs warm. EL
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@GirlsGoneGyno
Hello. We're really sorry for the trouble you're having with regard the router shipment and for the inconvenience this is causing you. This is not the kind of experience we want you to have. If you need assistance, you can send us a direct message at your convenience. -SV
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@TBNRfrags
Thanks for the info- looking into your service, it should be up soon. Internet is active & transmitting from our side. -LB
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@Anth0nyJimenez
Anthony, currently there has been an outage reported in your area, our Network Tech have been dispatched out to resolve the issue. At this time there is no ETR. ^MDS
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Are you setting up a new router? Don't forget to enable encryption for optimal safety! Have questions? Let us know, we can help!
#PracticeOnlineSafety
#FronteirTechTip
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Is your repair tech on his way? It’s easy to check on your repair ticket online. Get a status update now:
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Today's
#HolidayTechTip
is to call or video chat with the loved ones you may not be able to see this
#Christmas
.
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@DickieV
We'd be happy to save you some hold time and help right here. Can you send us a DM with your account number please? ^JYN
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@LegitVix
Hi there. We're here if you have problems with your internet service. You can DM us anytime 24/7 for assistance. ^CJ
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If you ever have a technical issue with your internet service, you may be asked by tech support to check out the Battery Back Up unit. Here's what your Battery Back Up unit looks like, incase you ever need to locate it in a pinch:
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@Defyethan
Hi, katrena. We're sorry about the trouble you're having. We've received your message and responded to it. Kindly check your inbox. -SV
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Take a moment today to honor and remember the dedicated men and women who sacrificed their lives to keep our country safe.
#MemorialDay
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@ChrisWi57879689
Hi, Chris. I apologize for the delayed response as well as the disruption to your service. We are aware of the outage(s) in your area and working on a repair. We have not yet been given a timeline for resolution. ~Eva
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@mikeamato1980
I apologize both for the disruption and the delayed response. We are aware of the outage(s) in the area and working towards a resolution. We do not yet have a timeline for restoral. ~Eva
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Have you been meaning to ask us something, but don't feel like calling in? Tweet us and we can help! We are available 24/7, right here on Twitter :)
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There is no better
#FridayFood
than
#ChineseFood
. But seriously. :) We'll be here until 10p ET today. Thanks, LM
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Do you need assistance? Here's how to get the help you need all through our MyFrontier app :
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It’s National Inventor’s Month - prepare to have your light bulb turned on! Are you ready to learn about history’s major tech advancements?
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@tekuhenryy
We are aware there is an active outage in Garland TX. We had a Fiber line cut on an active construction site that will need to be repaired. The ETA on repairing the cable is tomorrow when we can access the site. -Ron
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@sammysamx20
I'm sorry to hear you are having trouble with the connection Sam. I'd be happy to help. Pls Dm me w/your accnt#
-RB
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@OctoTrader
The outage is still in progress. Crews are still working at the moment, and no ETR posted as of now. ^Ian
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24 x 7 x 365. We are always here to help via Twitter! Whenever you need us, just tweet or DM. :)
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@uncleshiesty
Hi, thank you for asking this question. We sometimes face higher costs whether that's investing in our network, or paying TV channels for their programming and content. As a result, your services may see a price increase. Please reach out anytime . -Sabrina
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@kimgt15
We are glad you are enjoying your services with Frontier. We are here on Facebook and Twitter 24 x 7 to assist you. ^MDS
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