Ask Citi
@AskCiti
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Official US Customer Service @Citi @Citibank . We're here 9am-10pm ET to help our customers. Don’t tweet personal account info. COVID-19 info:
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@JonTronShow
We are sorry to hear that you feel this way. Please provide us with a DM that includes your account type, country in which your account was opened and details regarding your concern. Please do not include any account numbers or PINs in your reply. Sincerely ^Fred
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@Avalon1776
Hi Murray, thank you for reaching out to us today. We appreciate you bringing this matter to our attention. We will review the situation internally. We hope that you have a great day. ^Fred
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@desimojito
Hi Mohit. Thank you for raising this concern about comments made by someone
who identified themselves as a Citi employee. We take these issues seriously and will investigate further. ^Deanna
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@StopAntisemites
Hello, thank you for bringing this to our attention. We are looking into this matter. We hope that you have a great day. ^Fred
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@rads97_rads
Thank you for bringing this to our attention. I have addressed it with the appropriate team for review. ^Gloria
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@AKHAND_HINDU_
Hi Rohit. Thank you for raising this concern about comments made by someone who identified themselves as a Citi employee. We take these issues seriously and will investigate further. ^Deanna
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@amitbhawani
@phoneradarblog
Hello and thank you for reaching out to us. We would like to have someone review your account with you to have this looked into. Please DM us your full name and phone number only, so we can get this to our team in India. Thanks! ^John
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@Mark_Sheppard
Hello Mark! Saw your tweet and wanted to see if you needed our help to dispute these fraudulent charges. Please DM us with the type of card that was used for the purchase only. Thanks! ^John
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@RudimentDoc
I'm sorry that you're seeing this on your credit report. I'd like to look into this. Pls DM your phn# & time to call only. ^BB
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@nezloyproger
Hi there! Thank you for raising this concern about comments made by someone
who identified themselves as a Citi employee. We take these issues seriously and will investigate further. ^Maria
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@mikebenoit42
Hi Mike. Saw your tweet! I'd like to help. Please DM if able to use mobile check deposit, or if trying to transfer funds online, your type of account only (no account numbers) and country where open. ^Deanna
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@LAPATRIOTA1
Thank you for reaching out. Here is a link to our worldwide branch locator: I hope this helps! ^Mike
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@mindalarsen
Sorry to hear. I'm be happy to forward this feedback. If you have additional account needs feel free to reach out any time! ^PB
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Protect Yourself from COVID-19 Scams: Be wary of contacts claiming to be hospital or clinic officials reporting that a relative has fallen sick from the virus and requesting payment for medical treatment.
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@NamitaJaiHind
Dear Namita, thank you for raising this concern about comments made by someone who identified themselves as a Citi employee. We take these issues seriously and will investigate further. ^Deanna
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We’re monitoring Winter Storm Elliott in Illinois, and all Citi branches in the Illinois area are closed on 12/23. You can always use the Citi Mobile® app or Citi® website for your banking needs.
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Protect your CARES Act payments: Validate emails or text messages are legitimate before you take any action requested to receive your money. Please visit the Citi Security Center for more details on how to protect yourself.
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@w_terrence
Hi Terrence, we definitely want to look into this! I apologize for the negative experience and want to help. Please send us a DM here with additional details and the credit card types (if you can). I look forward to hearing back from you. ^Kyle
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@princey1976
Thank you for your inquiry, Daniel. Feel free to reach out to our Citi Personal Wealth Management Team Toll-Free: 1-800-846-5200, Collect: 1-210-677-3782 or TDD Line: 1-800-788-6775. They're available 24 hours a day. Thanks for your time and business. Have a great day! ^Cynthia
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@taylucifer92
Hello, we recommend you delete your previous post and DM us, so we can provide further information. Thanks. ^Johnny
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@ddsconfessions
Thank you for reaching out. We have escalated this to our internal partners for review. We appreciate you bringing this to our attention. ^Gloria
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Update: We’re monitoring the latest reports on the Tropical Storm in Florida, and have temporarily closed some Citi branches for the safety of our customers and Citi employees. For an up-to-date list of branches, access .
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@fajriakbari
Just a reminder, we've not heard back from you. If you need help, let us know. ^Mike
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Protect Yourself from COVID-19 Scams: Be wary of contacts claiming to be hospital or clinic officials reporting that a relative has fallen sick from the virus and requesting payment for medical treatment.
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We’re closely monitoring the latest forecasts for
#HurricaneDorian
and hope you and your family remain safe. Learn how you can prepare, like keeping your checkbook, debit and credit cards with you and taking out emergency cash. See .
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@justinklosky
Hi Justin. You can submit a dispute on the transaction with our 24 hour Centralized Dispute Unit 1-844-859-6212 / TDD-TTY 1-800-945-0258 or collect call outside of the U.S. 001-210-677-0065. DM us if further assistance is needed. ^Gloria
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@pelaotexas
Hi! The primary cardholder would need to log in and grant you user access, it then emails you the code for registration. ^VS
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Protect your CARES Act payments: Validate emails or text messages are legitimate before you take any action requested to receive your money. Please visit the Citi Security Center for more details on how to protect yourself.
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Due to inclement weather today (November 9), our branches in Florida will be closed. Please use the Citi Mobile App or Citi Online for your banking needs.
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Our online & mobile banking sites will undergo routine maintenance this Sun. from 1 AM ET to 7 AM ET. Most services will be available after 7 AM ET. For urgent assistance, please call the phone number on the back of your card (TTY:711). We apologize for any inconvenience.
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Protect Yourself from COVID-19 Scams: Don’t release financial or personal information without confirming reports of relatives seeking medical treatment, or call the hospital or clinic directly to verify payment information.
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@olya_rudenko
Hello Olga, and thank you for reaching out. I'm so sorry for the trouble you're experiencing and would like to help any way I can. Send us a DM with your account type and the country where it was opened. For security, do not include account numbers or PINs. Thanks again! ^Cynthia
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Protect Yourself: Citi will not text you from a standard 10 digit phone number. Citi text messages will leverage a short code which is an abbreviated phone number 5 to 6 digits in length. Suspicious of a text? Call the ph# on the back of your Citi® card.
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Due to inclement weather today, some branches in the Florida area will close at 2PM E.T. Please use the Citi Mobile App or Citi Online for your banking needs.
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COVID-19: Visit to stay up-to-date with all the latest on account assistance, digital tools, and fee-free access to cash with Citibank debit cards at ATMs at key retailers & Citi branches.
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It's easy to pay your Costco Anywhere Card online or by phone. Check out this tutorial:
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@BenedictRadia
Thank you for your interest in Citi employment in Nigeria. For further assistance, please visit here to search for opportunities. ^Deanna
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@SlimmySlim94
I'm very sorry to hear about your experience. We're here to help. Pls click to DM only your acct type and country opened. ^JE
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Hi John! We regret to hear about the delay in answering your call. Please DM us details for your call, the type of account (checking or credit cards such as Best Buy, Double Cash) and country account was opened. No account numbers or PINs. ^Gloria
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Due to inclement weather today (December 17), our branches in New York, New Jersey and Connecticut will be closed. Please use the Citi Mobile App or Citi Online for your banking needs.
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Wishing everyone a joyous and Happy New Year! We’ll be back tomorrow (January 2) to help with your questions.
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Due to inclement weather today (March 21), our branches in the New York Tri State and Mid-Atlantic areas are now closed. Please use the Citi Mobile App or Citi Online for your banking needs.
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Due to inclement weather today (March 21), our branches in the Tri State area will be closing early at 11:00 am ET. Please use the Citi Mobile App or Citi Online for your banking needs.
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Due to inclement weather today (March 7), our branches in New Jersey, Connecticut and New York (except in Manhattan) will be closed. Please use the Citi Mobile App or Citi Online for your banking needs.
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@RomeMajorxxx
Hello, I regret to hear you had issues with verification. To better assist, please DM additional details about your issue, your account type, and the country where it was opened (Do not include account numbers or PINS). ^Jeremy
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Protect Yourself from Phishing: Scammers contact you pretending to be someone you can trust such as a government official, a family member, a charity, or a company you may know. Always validate before responding. Learn more at
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It's been a great day here at Citi. Hope everyone has a great weekend. We'll return at 9am EST tomorrow. Good night! ^BS
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Protect Yourself from Phishing: Scammers often pretend to be someone you can trust such as your bank, government official, a family member, charity, or a company you may know. Suspicious? Validate the requests by calling a trusted phone number before responding.
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@RockyMountViews
This is not communication from Citi please do not respond or click on links. You are welcome to forward to our cyber security team at: Spoof
@Citi
.com. ^Tea
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Stay safe online: Scammers will pressure you to provide personal information, money or gift cards to resolve an urgent request like a lawsuit, account block or arrest. Always confirm requests are legitimate before responding. .
#cybersecurityawarenessmonth
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@gtacharlie
Hi Charlie, we haven't heard back and want to ensure that your concerns are addressed. If you need assistance, let us know. Thank you! ^Cynthia
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@RomeMajorxxx
Hi, we haven't heard back from you. If we can provide help in any way going forward, please let us know. We are happy to assist. ^Kyle
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Protect Yourself from COVID-19 Scams: If you are solicited for donations, check to make sure the organization and its website are legitimate before donating.
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Our thoughts are with our customers and colleagues impacted by the
#CaliforniaWildfires
. Citi’s partnership with
@RedCross
will help those impacted
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@pelhambluefund
Hello and thank you for reaching out. For assistance with your Citi Malaysia credit card, please visit to request help from our Citi Malaysia partners. I hope this information is helpful. We appreciate your business and wish you a wonderful day! ^Cynthia
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Thank you for the kudos!
#custserv
^JJ RT
@MrsCabezas
Just called
@Citi
... STELLAR CUSTOMER SERVICE!
#kudos
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Due to inclement weather, our branches in the NY Tri-State area are closed January 4. Please use the Citi Mobile App for your banking needs.
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Our branches will be closing early today, December 24th, at noon local time. Please use the Citi Mobile® App or Citi Online for your banking needs.
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Our online & mobile banking sites will undergo routine maintenance this Sun. from 12 AM ET to 5 AM ET. Most services will be available after 5 AM ET. For urgent assistance, please call the phone number on the back of your card (TTY:711). We apologize for any inconvenience.
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RT
@texancountess
Many thanks to the fraud team at
@Citi
who actually listened, answered my questions, and explained what happened so that we could fix it. And also for taking our card off of hold.
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Protect Yourself: Citi will not text you from a standard 10 digit phone number. Citi text messages will leverage a short code which is an abbreviated phone number 5 to 6 digits in length. Suspicious of a text? Call the ph# on the back of your Citi® card.
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@kconway858
Hello Kurt, I'm sorry to hear this happened. Was our fraud department able to assist? ^Jeremy
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Good morning! We're here to assist with any Citibank account questions. Have a great day! ^JC
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@benedict_anaman
Hello Benedict. Thank you for your interest in Citi. Please visit to review employment opportunities. You can also create alerts for the role(s) you are seeking to apply for. Have a wonderful day! ^Tania
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@tattoosandshoes
Hello Alexis, thanks for reaching out. Please DM us your account type and country it was opened in. No account numbers or PINs in your reply. ^Ana
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It has been a marvelous Monday and a pleasure assisting you all. We will return at 9 am eager to answer more concerns. Goodnight! ^JB ^CJ
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Due to inclement weather today (January 30), our branches in the Illinois area will be closed. Please use the Citi Mobile App or Citi Online for your banking needs.
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We are always here, and ready to help. Feel free to send us a DM whenever further help is needed. ^Deanna
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Due to potential PG&E outages, some branches in California may be closed over the next several days. Please use the Citi Mobile app or the Citi Online website for your banking needs.
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@mikebenoit42
I see, and understand you do not require assistance at this time. We're here should you require future assistance. ^Deanna
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Good morning and welcome to Citi. ^WJ, ^JJ, ^EA & ^PB
are here to help with your account needs. Have a great day!! ^WJ
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Good morning and welcome to Citi. WJ, ML, BS are here to help with your account servicing needs today. Have a great day.^WJ
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Good Morning and welcome to Citi. WJ, ML, JJ, EK & JB are here to day to offer account servicing assistance. Have a wonderful day. ^WJ
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Happy Thursday! We are available to assist/answer any questions until 10 pm ET. ^YC
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@dussetayy
Evening! Credits can come in almost anytime. Are you expecting a direct deposit to your account? You're welcome to DM if you prefer. ^Brian
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Branches will be closed today, May 28, to honor the brave men and women in uniform who bring out the best in all of us. Please use the Citi Mobile App or Citi Online for your banking needs.
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It's been a great day in the Citi! We're leaving but we'll be back at 9am ET to assist with any questions. Good night all! ^BW
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@kchoudhu
Hi Kamil, thanks for reaching out to us. Do you have a Citibank account? If so, can you DM us with the account type, country account opened in and how we can help you today. For security reasons do not include any account numbers or PINs in your response. ^Donnie
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Good Morning! It's a great day here at Citi, we are here to help until 10 pm ET.^ZJ
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@Stamford_Sam
Hi Stamford Sam. Saw your tweet! We're here to assist, should you require assistance or have any questions/feedback. Feel free to follow us to DM the details and do not include any account numbers in your reply. ^Deanna
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@IngalBrown
Sorry u are unable to follow. Please try clicking this link. It should allow u to send us a DM. Let me know if that works. ^BS
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Stop searching for your Costco Anywhere Card statements. Learn how to access them here:
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@abodasaba
Abdullah, thanks for reaching out to us. I'd like to help with your question. Send a DM with your account type, your question and the country the account was opened. Do NOT reply with any account numbers or PINs. ^Mike
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Due to inclement weather today, our branches in Washington DC, Virginia and Maryland will have a delayed opening of 1pm. Please use the Citi Mobile App or Citi Online for your banking needs.
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Wishing everyone a Happy Holiday! We’ll return tomorrow ready to help you.
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Protect Yourself from COVID-19 Scams: Be wary of contacts claiming to be hospital or clinic officials reporting that a relative has fallen sick from the virus and requesting payment for medical treatment.
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