Blockchain.com Support
@AskBlockchain
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Official account for sharing @Blockchain support resources. For assistance please submit a ticket https://t.co/LW7JLvzUcU
Joined February 2017
This page is for sharing @blockchain support and security tips and resources 📚. If you need assistance please submit a ticket and a member of our support team will be touch ✨.
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📢 Keep your Password & 12-word recovery phrase away from prying eyes & peeping Toms 👀😼. NEVER SHARE THEM🔒. If someone does ask, use the BLOCK button like Jerry🛡👇
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📣 We have experienced an outage affecting some of our users and we are currently working to resolve this ASAP 🛠. You can check our status page for updates .
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📣 The outage affecting some of our users has now been resolved. Thank you for your patience. We apologize for the inconvenience.
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You wouldn't share your Credit Card pin code 💳❌. So why share your 12-word recovery phrase? 🤨. YOUR 🔑 YOUR CRYPTO
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📣We're encouraged to share that we've identified the core issues that have prevented many from accessing their Wallets. Our team is working to restore Wallet functionality and are hopeful that a fix is in process. ⚒️.
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📣 We will NEVER ask for your password or 12-word recovery phrase NEVER SHARE IT 🔒. If a scammer does ask, this should be your response 👇. 🗣NOOOOOOOOOOOOO
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📣 We've identified the core issues and our team is working to restore functionality to users affected by today's access issue 🛠. Rest assured all funds are 100% 𝗦𝗘𝗖𝗨𝗥𝗘🔒. Check here for details -
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The only Twitter profiles Blockchain uses to communicate with users are: @blockchain & @AskBlockchain . We caution users against engaging with any other Twitter profiles claiming to represent our team. As always, you can reach out for support here:
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⚠️ Airdrop Update: We are currently investigating an issue that's affecting a limited number of links to claim XLM. Users affected will see 'verifying. one sec' on the claim page. We are working hard to fix the issue and get those affected their airdrops ASAP!.
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If you Tweet us for help and someone random replies with a link or website . 🚨SCAM ALERT🚨. @TwitterSupport @TwitterSafety . BLOCK them immediately ❌👇
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𝗕𝗟𝗢𝗖𝗞𝗖𝗛𝗔𝗜𝗡.𝗖𝗢𝗠 𝗢𝗙𝗙𝗜𝗖𝗜𝗔𝗟 𝗧𝗪𝗜𝗧𝗧𝗘𝗥 𝗛𝗔𝗡𝗗𝗟𝗘𝗦 .@Blockchain ✅.@AskBlockchain ✅. 🗣DO NOT accept support from 𝗔𝗡𝗬𝗢𝗡𝗘 𝗘𝗟𝗦𝗘!
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📣 We will be carrying out routine maintenance work on the Wallet Thursday, May 6th from 5:00-6:15 UTC. Rest assured, your funds are secure. 🛠️.
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Thank you for your patience and we apologize for the inconvenience and the frustration caused. We'll continue to provide updates at as well as on our other social media channels.
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🤓 PRO TIP . Take note of & securely store your 12-word Backup phrase 🔏👇
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Keep your Wallet defences up! and safeguard your funds from the clutches of the Empire🛡. #StarWarsDay #MayThe4thBeWithYou
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🚨 SECURITY ALERT 🚨. If it's not verified, it's NOT US! ❌.Always double-check the username of accounts that offer you support 🔍👀. Official Twitter Accounts.@Blockchain ✅.@AskBlockchain ✅
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'📈 📊💰' in their bio and they're offering to make you a millionaire 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
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🚨 𝗦𝗖𝗔𝗠 𝗔𝗟𝗘𝗥𝗧🚨. *wallet@errors-blockchain.com* is a 𝗙𝗔𝗞𝗘 email address ⚠️. NEVER share your 12-word Recovery phrase or Password with anyone🔒. 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝘂𝘀!. Official Twitter Handles 🔍👇
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The issue with bitcoin balances not displaying has been resolved, but we'll continue to monitor the situation closely. We apologize for any inconvenience.
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🧠𝗣𝗿𝗼 𝗧𝗶𝗽. 𝗕𝗼𝗼𝗸𝗺𝗮𝗿𝗸 our official websites to avoid spoofing & phishing scams ⚠️. 👛 - 📈 - 🔍👇
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Us: "official Twitter accounts are both verified @Blockchain @AskBlockchain ". Customer: " Ohhhhh yeah I see the blue tick ✅"
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Hey, got 2 minutes to secure your account? 🔐 . That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe. Log in and enable today.
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Over the past week the Bitcoin network has experienced record high traffic resulting in longer confirmation times and higher fees for transactions. Stay in the know by visiting
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⚠️ We've been receiving reports about a website entitled "Blockchain Pro" that prompts you to download a browser extension to access additional features to the Blockchain Wallet. This has not been built or reviewed by us & therefor we are urging users to proceed with caution.
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If someone asks for your 12-word phrase or password … (dramatic pause)…they’re trying to steal your funds. Stay safe never share it 🔐
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We've been notified of a phishing scam asking users to enable 2FA Authorizations. Stay safe and bookmark this link to securely log into your wallet: For tips on how to spot phishing emails visit our blog at
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🚨.Only accept support from our official verified Twitter accounts: .- @AskBlockchain ✅.- @Blockchain ✅. @TwitterSupport .Please be aware we DO NOT provide support via Google Forms ❌ below is an example of a FAKE support form ⚠️👇
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🚨 Security Alert 🚨. We DO NOT provide support via Google Forms or Jotfroms⚠️❌. Stay vigilant & only accept support from our verified accounts .@Blockchain ✅.@AskBlockchain ✅
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📣 For anyone whose transaction's maybe taking a little longer than usual to confirm ⏰👇. You can find a full explanation here - Check out our helpful charts for more info 📈 -
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⚠️We've received reports of a counterfeit wallet app in the @GooglePlay ⚠️. This is NOT an official @blockchain app and we're urging users to avoid it. If you've interacted with this app, please contact our support team ASAP. 📝-
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🚨 SCAM ALERT 🚨. Please be aware @tellblockchain is a FAKE account ⚠️. We have made @TwitterSupport aware of this account and are confident it will be removed soon ❌
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Our ONLY Twitter Accounts.- @Blockchain ✅.- @AskBlockchain ✅. To ensure the safety of your funds🛡🔒.𝗗𝗢 𝗡𝗢𝗧 accept advise, phone support 📵or online form links from 𝗔𝗡𝗬𝗢𝗡𝗘❌. 🔍👇
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🚨 SECURITY ALERT 🚨. Our security team are working diligently with @Google to remove some phishing ads we recently discovered via Google's search engine 🛠. Please remain vigilant and always double-check the URL of any website you visit 👀 . Below is an example ⚠️👇
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📌 ETH Update: The #Constantinople network upgrade is scheduled to occur at block 7,080,000 (around Wednesday, January 16). We will be completing the upgrade alongside the ETH network. Blockchain Wallet + Lockbox users do not need to take any action.
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"Whats your 12-word Recovery phrase?" 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩. We'll NEVER ask for it. so NEVER share it 🔐.
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🚨 𝗦𝗖𝗔𝗠 𝗔𝗟𝗘𝗥𝗧🚨. The 𝗢𝗡𝗟𝗬 way to contact our official support team .📝- We 𝗗𝗢 𝗡𝗢𝗧 provide support via Google Forms⚠️❌
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Be vigilant & always double-check the username of any account that offers you assistance 👀. Verified Twitter Accounts 🔍 ✅
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⚠️ SCAM ALERT 🚨.NEVER SHARE YOUR PRIVATE WALLET CREDENTIALS 🔒. If someone asks for your 12-word recovery phrase or password, this should be your response 👇👇.🗣NO NO NO NO NO
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Be on the lookout for phishing sites posing as Google Ads for @blockchain. Bookmark so you can always find us. #SaferInternetDay
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We .Did.Not .& .Will .Never .Request .Funds.From .Our .Customers. Periodt! 😂.
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📣 @CarolynKCTV5 is a FAKE account DO NOT be fooled by the verified tick ⚠️⚠️. @TwitterSupport @Twitter🚨 . Official Handles 🔍.- @Blockchain .- @AskBlockchain
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📌 For Bitcoin transactions, it’s worth checking the mempool levels - Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network. BTC transactions explained ⬇️
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⚠️Scam alert: We've been notified of a scam where users are given a script to run in their JavaScript Console. This can result in the loss of your funds. For any questions or concerns, please reach out:
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We DO NOT provide phone support 📵.@WhatsApp ❌.@telegram ❌.@messenger ❌. You can contact our official support team exclusively here 📝 -
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Curious about the security benefits of a hardware wallet? Here’s a primer on Lockbox’s multi-layered security system:
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🤓 PRO TIP . When tweeting us for support, protect your tweets from fake accounts & scams ⚙️🛡
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📣 We’re aware of an issue affecting some of the products on our platform, rest assured your funds are secure 🔒. Our engineers are working diligently to resolve this 🛠. Keep an eye on our status page for updates -
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We often see fake social media accounts being created, make sure you follow and interact with our official pages only.
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📣 Always double-check the Twitter username of the accounts that offer you support 👀. If the tweet contains an email address🗣IT IS FAKE⚠️.Here's an example 👇
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🤓 PRO TIP . To avoid these types of phishing scams bookmark our official websites 🔖. 👛 - 📈 -
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🚨SCAM ALERT🚨. We DO NOT provide support on Google Forms⚠️. To ensure the safety of your funds only accept help from our Official accounts .- @Blockchain ✅.- @AskBlockchain ✅. BLOCK accounts like @McLemoreJust offering FAKE support❌👇
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📢 Earlier today the Ethereum network initiated a hard fork called the Berlin upgrade. This upgrade has faced some minor complications and as a result we are required to halt all Ethereum and ERC-20 transactions. Please rest assured your funds are safe 🔒- 1/2.
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s migration to has now started. We do not anticipate downtime, but we’ll keep you updated throughout the process. Questions? Check out this post:
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We are following the network activity closely. As soon as the upgrade has been completed and we are confident that the network has regained stability we will once again enable Ethereum and ERC-20 transactions on all products - 2/2. Thank you for your patience.
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📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕). To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸. Upgrade ETA ⏰ 2-3 hrs. Check here for updates -
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📲 Download the latest version of our IOS app . A minor balance display issue has now been resolved 🛠.
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Knowing the truth about watch-only addresses will help ensure you don't get scammed by this trend: #scam
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📍Reminder: A core aspect of the “Be Your Own Bank” crusade is creating your own Wallet. You wouldn’t let someone else sign you up for an email address, or a cell-phone plan, and the Blockchain Wallet is no different🔒.
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📣 We're currently investigating an issue that is preventing XLM transactions from being processed on our platform. XLM related features have been temporarily disabled while our developers work on a fix 🛠. Check here for updates 📶 -
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It's a new year but scammers & fake accounts are still up to their same old tricks ⚠️. When tweeting us remain vigilant and always double-check the username of the account that responds 🔍👀. Official Twitter Handles 🔍👇
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The @blockchain team is growing! That means we’re on the lookout for outstanding customer service-focused candidates to join User Operations. Interested? Click here to apply →
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📣 We've identified a minor network issue affecting some of our Nigerian users 🇳🇬. Rest assured your funds are secure🔒and full Wallet access has now been restored ✅. We'll continue to monitor the network closely 🔍.
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🤓 PRO TIP . Always double-check the username of accounts that offer you support 👀. If it's not verified 🗣 IT'S NOT US. @AskBlockchain ✅.@Blockchain ✅
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Remain Vigilant 👀. Always double-check the username of the account you're Tweeting 🔍.@AskBlockchain ✅.@Blockchain ✅
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This is an ETH Network-wide upgrade that applies to all Cryptocurrency platforms and is not specific to 🌐. Rest assured your funds will be secure 🔒. Once network conditions stabilise; deposits,withdrawals & swaps will resume as normal ✅.
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📣 On August 5th 11:30 UTC the Ethereum network will undergo a significant upgrade (London Hard-Fork 🆕). To ensure the safety of your funds all ETH & ERC20 deposits, withdrawals & swaps will be halted ⏸. Upgrade ETA ⏰ 2-3 hrs. Check here for updates -
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We're currently investigating an issue with authorization emails not being delivered. We're working on resolving this ASAP.
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Catch up with us in our latest #SupportTeam update: bug resolution, buying bitcoin, & the latest phishing scam:
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In case you were having trouble memorizing over 30 unique characters. we just released a fix for the bug preventing you from pasting addresses inside of Send 📬 Give your wallet a refresh to see the fix reflected!.
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📣 We continue to work on the outstanding issue affecting some of the products on our platform. Rest assured your funds are secure. 🔒. Continue to keep an eye on our status page for updates: Thank you for your patience.
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It’s no coincidence National Cybersecurity Awareness Month wraps up on Halloween - there’s nothing scarier than one of your platforms being compromised. Make time today to strengthen old passwords, add 2fa whenever possible, & as always, practice safe browsing. #ncsam.
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🚨 SECURITY ALERT 🚨. We DO NOT provide support via Google Forms ⚠️. Our only support link is 👀👇
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A #SeedPhrase or #RecoveryPhrase may look like this. Log in to your account to access your seed phrase and write it down now ✅.
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📣 We're currently investigating a minor issue causing delayed Wallet access for some users 🔍. Rest assured your funds are secure🔒. Keep an eye on our status page for updates.📶 -
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We are currently investigating a network issue affecting certain Stellar functionality in the app. Don't worry, your funds are completely safe. We'll keep you updated here:
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Okay, I'll bite. Who's Elon Musk?.
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We're always on the lookout for scams and bad actors. Most recently, we filed a complaint against for misleading consumers and investors in a dubious ICO. Learn more here -->
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📣 Full XLM functionality has been restored 🛠✅. For updates, check our status page 📶 -
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Authorization emails should now be arriving again. Please reach out directly if any issue persists:
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⚠️ SCAM ALERT 🚨. DO NOT share your 12-word recovery phrase with ANYONE (even us)🔒. The following form is FAKE 🚨 👇
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The issue is now resolved. All customers should now have full wallet functionality restored. We appreciated your patience while we resolved this issue.
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Hey, got 2 minutes to secure your account? 🔐 . That’s all it takes to enable Two Factor Authentication (2FA) and keep your crypto safe. Log in and enable today.
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📢 Customers experiencing transaction delays 👇.
📌 For Bitcoin transactions, it’s worth checking the mempool levels - Network congestion can delay transaction confirmations & a higher fee may be required to ensure your transaction is confirmed by the miners on the network. BTC transactions explained ⬇️
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The latest #phishing scam circulating. This email is not from @blockchain. Do not send funds to this address. Please RT this to warn others.
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📢We will NEVER NEVER NEVER ask you for your 12-word recovery phrase or password on any platform 🙅♀️🙅♂️. DO NOT share that information with anyone🔒
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Official Twitter Accounts 👇.- @blockchain.- @AskBlockchain. Please remain vigilant and always double-check the Twitter Account you're interacting with 👀🔍
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📣 Our services are now fully operational ✅. We'll continue to closely monitor performance 👀. Keep an eye on our status page for updates.📶 -
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If you notice at tonight's game and you're new to our platform, make sure to follow our page for hints and tips on how to keep your crypto safe. We're the official Customer Support page for @Blockchain 🏆.
🏈 TONIGHT: Season Kick-Off 🏈. @DallasCowboys vs @Buccaneers 7:20 PM CDT 📺 We couldn't be more excited for this season as the official digital asset partner for the Dallas Cowboys ⭐️. LET'S GOOO! @DallasCowboys.#GameDay 🤜 🤛. #TBvsDAL #KickOff2022
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The Private Key Wallet was the first wallet we ever built and represents the overall “trustless” ethos of cryptocurrency.
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Who's still waiting to get verified? . Tweet us your support ticket number🎟
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