Australian Financial Complaints Authority
@AFCA_org_au
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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. Retweets/follows are not endorsements.
Joined December 2012
Significant event: AFCA has activated its significant event response plan following the North Queensland Floods being declared a catastrophe on 3 February 2025 by the Insurance Council of Australia (ICA). Read more:
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AFCA would like to wish a happy, healthy and prosperous new year to all who celebrate the Lunar New Year.
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AFCA will be closed on Monday 27 January for the Australia Day public holiday. You can still lodge a complaint using our online complaint form or by emailing info@afca.org.au.
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Scams are becoming more sophisticated, and protecting yourself has never been more important. Give the 8 questions a go and find out how you can better protect yourself against scams. Take the quiz at
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Merry Christmas from AFCA to all who celebrate Orthodox Christmas today.
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Hanukkah Sameach to those who are celebrating over then next week!
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Merry Christmas and happy holidays from the AFCA team!
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AFCA will be closed from 12pm AEDT Tuesday 24 December 2024, reopening 9am AEDT Thursday 2 January 2025. During this time, our staff will not be contactable by phone or email. You can still lodge a complaint online using the AFCA portal.
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Thrilled that AFCA’s digital transformation is a finalist for Best Not-for-Profit Project in the 2025 iTnews Benchmark Awards! This recognition highlights our commitment to leveraging technology to better serve our community and members. Fingers crossed for the win!
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This week, AFCA’s Vis-Ability Network celebrated the International Day of People with Disabilities with Dr. Dinesh Palipana, who shared his inspiring journey of resilience and purpose. We’re committed to improving accessibility and equity for all. Thank you, Dr. Palipana!
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