@Bateson
@WriterInPyjamas
We'd be happy to offer your mother a refund! Feel free to message us with her current email address (the one listed on her recent account) and we'll follow up!
@DarkWebInformer
@23andMe
Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.
Amazon is currently dealing with site-wide outages. You can still access our Prime Day deal by going to and clicking on the View Offer button on the right.
@OnlyJherlynn
Do not eat, drink (even water), smoke or chew gum 30 minutes prior to providing your sample! If we are unable to analyze your first sample, you will be provided with a free replacement kit!
@SotoReid_M
@NewsfromScience
@ScienceMagazine
@23andMe
23andMe is launching a study on COVID-19. Our goal is to understand genetic differences which may explain why symptoms of the illness range from very mild to very severe and help empower the scientific and medical communities to address this public health crisis. (1/2)
@LWandLiz
23andMe recognizes the importance of privacy and respects your desire to store and access your information in a secure manner. You can find our full Privacy Policy here:
@immisterg
23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:
@RandiMHernandez
23andMe doesn't perform whole genome sequencing. The type of analysis that 23andMe performs is known as genotyping. The chip is an Illumina Infinium® Global Screening Array, with about 600,000 SNPs that is designed to be useful across a broad range of populations and diseases.
@Tiresios
@23andMe
Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.
@day24dreams
@23andMe
Following a claim that someone had gained access to and is selling certain 23andMe customer data, we conducted an investigation. We have not identified any unauthorized access to our systems. We will continue to monitor the situation.
@Crypto_Kaleb
Hi Kaleb - You may refer to our Privacy Statement to, specifically our Privacy Highlights understand more about our data handling practices (). Hope this helps!
@realitycalls8
Apologies for any frustration caused! We give customers the option to choose the profile sex they most identify with. The profile sex you choose will not affect the DNA results that you receive. You can find more information here:
@kathmandu4
Also, 23andMe has never provided customer information to law enforcement & will always prioritize protecting our customer's information. Learn more about our approach:
@DianeFisico
Your results can be considered a living analysis. Using thousands of reference individuals, we're able to continually evolve and improve your results. Hope that helps!
@AaronLinguini
Hi Aaron - During the registration process, we give customers the option to choose the profile sex they most identify with. The profile sex you choose will not affect the DNA results that you receive.
@eyesthroughmy50
@23andMe
23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:
@MrJKThompson
23andMe cannot identify specific locations (cities, towns, or villages) or specific lineages (tribes or clans) that an individual may be descended from as this level of detail is difficult to distinguish based solely on DNA.
@Kyle41743244
23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:
@sm
If your mother and aunt are in fact twins, it sounds like they may be identical. This would cause your aunt to be shown as a predicted mother in DNA Relatives. For more information, you're welcome to contact our Customer Care Team:
@chriscoleo
We use all legal measures to resist these requests in order to protect customer's privacy. We have successfully challenged each request and have not released any information to law enforcement. You can see more in our Transparency Report here:
@apas
We occasionally offer internships through our Careers page. If there are no available internships, you are welcome to submit a general application. You can check to see if there are any positions that fit your interests here:
@ironhide781
@23andMe
Hi Brandt - We don't currently have a timeline for when this feature will become available but will keep customers informed of any changes.
@ron_humphrey
23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:
@familyfocusblog
@23andMe
No, we don't offer a report on MTHFR.
*23andMe Services are for informational use only. We do not provide medical advice and the service is not considered a diagnostic test.
@OldYoungCassidy
Our Neanderthal Ancestry report will tell you how much of your ancestry can be traced back to Neanderthals. This report will show how many Neanderthal variants you have, and how that compares to other 23andMe customers.
@MnemoniXs
Ancestry Composition analyzes your autosomal DNA and does not report on your Y chromosome DNA. If you are interested in the ancestry analysis of your Y chromosome, refer to your Paternal Haplogroup report.
@sarasanderford
As we build out our Family Tree interface, we will be expanding its functionality incrementally to ensure that the platform is able to handle larger trees over time. (1/2)
@CEEMONEYYYY
We're sorry to hear this and would like to look further into this. Please send us a message with your email address and an agent from our Customer Care Team will follow up with you shortly.
@cmdennin
Thank you for sharing your story with us! See what other 23andMe customers have learned or submit your own story about their family history by visiting:
@Cakekiyeah
The availability of our service in a country depends on considerations such as transportation ease and local laws about genetic testing. For a list of countries where we currently offer our services, visit:
@thatsmeLD
Hi Luanne - Your results can be considered a living analysis. Using thousands of reference individuals, we are able to continually evolve and improve your results. As we update our reference data, it will not be uncommon to see slight shifts in your results over time.
@Lakergregg
Hi Gregg - A half sibling's child would be a half-niece or half-nephew. This relationship shares the same percentage as a first cousin (~12.5%). Hope that helps to clarify!
@lfoquet
@23andMe
We're currently offering a Mother's Day discount for customers in the US. You'll receive a $20 discount on up to two kits in a single order.
@SaraBostock
With the exception of medical treatment that reduces your white blood cell count, such as chemotherapy, no other medications are known to impact sample quality. Hope that helps!
@WintSunshine
@AmyAmyb206
@MajorFactor2
@23andMe
Thanks for sharing your story with us! If you would like to submit your story, visit:
You may inspire countless other people interested in learning more about their own family history.
@GriyoPikliz
For one day only, Amazon is offering the 23andMe Health + Ancestry Service for $99.99! The 23andMe online store is also offering special discounts this holiday season. The 23andMe Health + Ancestry Service is available for $129 + shipping through November 25, 2018.
@DebbieKennett
We are currently testing an updated version of our Neanderthal report for a subset of customers. It should be available for all users in the coming weeks!
@PepperMartin5
23andMe does not sell, lease, rent, or otherwise disclose your individual-level Personal Information without asking for and receiving your explicit consent to do so, unless required by law. You can find our full Privacy Policy here:
@JFloriachClark
This report is not yet available, but it will be provided to new and existing Health + Ancestry Service customers genotyped on our most recent platforms. If you’re eligible, you’ll see this report available in your account automatically once it is available.
@EBootin
Visit the 23andMe website for information about discounts in your area. Future sales and promotions may be announced on our website or on our social media channels.