Tony Page
@1tonypage
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Following
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Statuses
561
The saga continues @VirginAtlantic who have still not refunded or replied with any assistance to my messages . I only seek a refund, I started the process 10 minutes after making a mistake in my reservation. Virgin are not receptive to clients who seek off line assistance
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@VAtlanticheIpp I have been badgered by a random person sent through a claim form copy sent to you wtf ! Is this ?
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@VAtlanticheIpp It’s been several days I don’t have my money returned . @VirginAtlantic there is an unexpected dark side
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@VirginAtlantic they do not accept Amex as a method to refund, even though they were paid that way and their system somehow rejects my email address. All done to make a refund difficult
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@VirginAtlantic continues to make a simple cancellation into a difficult situation. It should be simple I booked with Amex used my email address. They need to simply reverse the process
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@VirginAtlantic I made a booking 1p minutes later I realised I’m made a mistake, Unlike BA I cannot get the cancellation refunded on line . Forms to fill in emails and messages. Too much aggregation ! Book @British_Airways in future note for Richard Branson @richardbranson
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@VirginAtlantic The saga continues. Virgin Atlantic are hopeless. Cannot get my money and miles back . BA easy ! Virgin Atlantic, honestly,, a joke
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@VAtlanticheIpp I have done all that. You agent sent me a form. It does not accept my email address. I paid with Amex , it only wants a Mastercard ! All I want is my money and miles back.With BA If you cancel ,amend a booking it all happens on line. None of this filling forms loads of messages
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