Xbox Support
@XboxSupport
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Joined July 2009
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Power your dreams, now with a dynamic theme.
Learn how to change your Xbox background:
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We are aware that users may not be able to sign-in to Xbox Live at this time. Our teams are currently investigating to fix this issue. We will update here and on when we have more information to share!
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We understand some users may be experiencing errors with sign in or matching making on Xbox Live, and are currently investigating. Please check back here for details.
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We are aware some users may be unable to sign in at the moment. While our team is investigating, stay tuned here or on our status page for updates.
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We are aware that some users have been disconnected from Xbox Live. We're investigating! Please follow here and on our status page for updates.
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We are aware of reports of Xbox One console startup, title update and sign-in errors. We will keep everyone informed once we have more information to share. Thank you all for your patience.
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Running into error code: 0x800488FC when attempting to sign into your Xbox One console? No sweat, our teams are on it. We'll update here when we have more information to provide!
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Our teams are continuing their investigation and have found that users experiencing sign-in issues may have issues with Purchasing Content and Party Chat as well. We will send additional updates here and on when we have more information to share.
We are aware that users may not be able to sign-in to Xbox Live at this time. Our teams are currently investigating to fix this issue. We will update here and on when we have more information to share!
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Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.
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If you’re running into errors attempting to sign in or access previously purchased content, our teams are aware and working to identify the cause. We’ll update here when we have more to provide.
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Looks like our sign-in services might've gotten double-ramp double-wall rushed into submission. Luckily, our engineers are build-gods and are working to get the high ground on these noobs. Please bear with us as we try and get this dub. (like if you miss double-pump)
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Our teams are aware & currently investigating errors when attempting to sign in. We'll update here & on our status page: when we have more info to share.
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Users should no longer be encountering issues signing in to Xbox Live and services. Thank you for your patience, game on!
Investigation continues into issues impacting users ability to sign in to Xbox Live and services. Thank you for your patience while our engineers work. Updates here and on
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Investigation continues into issues impacting users ability to sign in to Xbox Live and services. Thank you for your patience while our engineers work. Updates here and on
Our investigation is taking longer than expected, thank you for your patience and reports! We'll continue to update here and on our status page,
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If you're running into issues with party chat, joining your friends online & signing in, or trying to view profiles, our teams are aware and on the case. We'll be sure to provide updates here when we have more to share.
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We are aware that users are experiencing issues with matchmaking, Party Chat, and Looking For Groups. Our engineers are working on fixing this now. We will keep you posted here when we have updates!
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The issues surrounding Xbox One console startup, sign-in, title update errors, and our status page have now been resolved. Thank you for sticking with us while our teams addressed these issues and we appreciate the reports. As always, we're here and we're listening.
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Our investigation is taking longer than expected, thank you for your patience and reports! We'll continue to update here and on our status page,
We are aware that some users have been disconnected from Xbox Live. We're investigating! Please follow here and on our status page for updates.
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Hey everyone! We're aware that some of you are having trouble signing into Xbox Live - the right teams are hard at work to get everything working again. Thanks so much for all your patience!
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Our teams have identified the cause for our earlier issues and are continuing to address these now. Thank you for your patience, we'll update again when we know of any other changes.
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Oops! We're aware that some users are having issues launching digitally owned content. Not to worry, our engineers are on it. We'll update you here when we have more to share.
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Users should once again be able to sign-in, complete purchases and join chat sessions. Thank you for your patience and as always, we're listening.
Our teams are continuing their investigation and have found that users experiencing sign-in issues may have issues with Purchasing Content and Party Chat as well. We will send additional updates here and on when we have more information to share.
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We've seen reports that some people are unable to sign in on Xbox One consoles with an error related to an update & we have the proper teams working on this now! Please watch here for more information as we have it available.
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We've seen reports that members are unable to sign in on Xbox One consoles. Please know we have the proper teams investigating now! We'll update you when we have more to share.
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If you're having trouble signing into Xbox Live at this time or seeing error 0x87DD0006, our teams are aware & investigating now. We'll update here when we have more information to provide. Thanks for all the reports!
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We've caught your reports of sign-in errors on Xbox One and have sent this over to our engineering teams. We will update everyone here when we have information to share. Thank you for reporting.
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We've seen reports that users are having trouble signing in. We have teams working on it now! We'll update you with additional details as soon as we can.
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The team is aware some fans are starting to receive consoles ahead of launch. For those of who receive them early, you are welcome to fire it up & start gaming!
FYI: We are still making final touches for launch so please expect multiple platform and game updates pre-launch.
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Good news, things are looking improved with sign-in and other Xbox Live services! Thanks to everyone who reported this to us. As always, we're here & listening.
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We're aware that some users are unable to sign in currently & our teams are looking into it now. We'll update when we have more info to share. Thanks for all the reports!
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Your face when you finally unbox your new console: 👁👄👁
Let's get you set up:
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We're aware that users are seeing issues signing into Xbox Live services. Our teams are looking into this issue. We will update you here but in the meantime, you can find updates on our status page.
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We're aware that some users are seeing errors when starting or joining parties & our teams are investigating. We'll update here & on our status page when we have more info.
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We're aware that some users are having trouble with Party Chat, viewing their friends lists & managing privacy settings. Our teams are investigating & we'll update here & on our status page when we have more information.
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Additionally, if you're running into issues attempting to view our status page, teams are actively investigating this as well. Thank you for your ongoing patience, we'll update here when there's more to provide.
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Our engineers are actively investigating and working on the issues outlined in our initial post. In the meantime, keep an eye out on our Service Status page for updates while this issue is worked on:
We are aware of reports of Xbox One console startup, title update and sign-in errors. We will keep everyone informed once we have more information to share. Thank you all for your patience.
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There has been overwhelming global demand from our fans for the next generation of Xbox, and we are working tirelessly with our retail partners to replenish Xbox hardware as quickly as possible. Please check in with your local retailers directly for more details on availability.
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We're currently investigating reports of users unable to sign in to the Xbox Network. Please watch for updates here or at
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We're aware that users are currently unable to sign into Xbox Live on various platforms. The right teams are looking into the issue and working on a fix. We'll provide updates here on our Twitter, or on our status page at
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Players should once again be able to sign in and access Xbox Live services normally! Thank you for your patience and as always, we're listening.
We understand some users may be experiencing errors with sign in or matching making on Xbox Live, and are currently investigating. Please check back here for details.
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We are aware that some users are having difficulties with matchmaking and party chats. We'll update here when we have more info to share.
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We're aware that some users are unable to purchase games, launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates.
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We've seen your reports about issues accesing your previously purchased games, movies & TV. We have teams working on it now. We'll update you as soon as we can with more details.
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We hear your reports of sign in issues on Xbox One consoles. Our engineers are aware and working hard to get this resolved as we speak. We will be sure to update you here as we know more.
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If you experience any issues getting into Starfield today, please note that we are rolling out the game and it may take time to propagate through the system. If you receive an error message such as ‘do you own this game or app?’ or ‘are you too early’ – please be patient and try
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While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.
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Xbox One S Tweepstakes! RT, fill out survey & follow for a chance to win a currency code.
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Users should now be able to sign in to Xbox Live again. We appreciate your reports, we're here & we're listening.
We're aware that users are seeing issues signing into Xbox Live services. Our teams are looking into this issue. We will update you here but in the meantime, you can find updates on our status page.
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Our teams are continuing to investigate these sign-in errors! You can keep up to date at as there is more to share.
Running into error code: 0x800488FC when attempting to sign into your Xbox One console? No sweat, our teams are on it. We'll update here when we have more information to provide!
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We understand some users may be having issues accessing , and are currently looking into it. Please check back here for updates as we investigate.
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Our engineers are continuing to work on a fix for Party Chat and LFG issues. Things are starting to improve. We will keep you posted here when we have updates!
We are aware that users are experiencing issues with matchmaking, Party Chat, and Looking For Groups. Our engineers are working on fixing this now. We will keep you posted here when we have updates!
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Previous issues with sign in should now be resolved. We're aware of users also running into issues with purchasing new content over Xbox Live and teams are actively engaged on that as well. We'll have additional updates to provide soon.
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We are aware that users may be unable to sign in at the moment. While our teams investigate, follow along here and on our status page.
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We are investigating reports of errors regarding sign-in, launching digital content & purchasing from the Xbox Store. We appreciate all of your reports and we will keep everyone here posted when we have more information to share.
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Anyone needs help expanding storage on their Xbox consoles? 👇🏾👇🏾👇🏾
We know what you're thinking: Why can't spring cleaning mean add more storage? Learn about different storage expansion options for your Xbox:
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We have teams actively engaged on issues related to sign in and accessing previously purchased content. We’ll update again when we’ve identified the cause. Our status page will also have updates related to these issues.
If you’re running into errors attempting to sign in or access previously purchased content, our teams are aware and working to identify the cause. We’ll update here when we have more to provide.
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We are aware that some users may be experiencing issues when attempting to sign in on Xbox One & Windows 10. Our teams are aware & working on a fix. Please follow here & on our status page for updates.
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Things are looking better with signing in now, so feel free to give it another try! Thank you for sharing all of your reports. As always, we're here & listening.
We're still investigating users seeing errors at sign in across multiple services & we appreciate your ongoing patience. We'll update again here, as well as our status page: when we have more info.
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To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here:
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We're aware of reports regarding sign-in errors for Xbox Live across platforms & we're investigating now. Thank you for reporting this issue to us. We'll post an update with more information soon.
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We're aware of reports of trouble logging into Xbox Live. We're working hard to get things resolved. Stay tuned to:
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If you don't have anything nice to say, don't say anything at all.
And if someone else doesn't have anything nice to say, mute the troll so you don't have to hear them. At all. 🤐
#WorldComplimentDay
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Good news, everyone! The issues previously listed in our last few posts have now been mitigated, so feel free to give those another try. Thank you for reporting the issue, we’re here and we’re listening.
Our teams are actively engaged on the issues listed in our previous post and will be providing additional details on our status page. We'll post updates as they become available, thanks for sticking with us.
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Our teams are still on the case here! Please stay tuned for further information from us or at as it develops.
We've seen your reports about issues accesing your previously purchased games, movies & TV. We have teams working on it now. We'll update you as soon as we can with more details.
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Our engineers have identified and fixed the issues surrounding Party Chat and matchmaking. We appreciate your reports. As always, we are here and listening.
Our engineers are continuing to work on a fix for Party Chat and LFG issues. Things are starting to improve. We will keep you posted here when we have updates!
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Cowboy Themed Tweepstakes! RT, fill out survey & follow for a chance to win a currency code.
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This service alert has been resolved & Xbox One sign-in should work normally. Give it a try & get back in the game!
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@Sadieisonfire
What are thooooooose? Also, let us know if you need any assistance with your Xbox console. :) ^JZ
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We're aware that some users are unable to sign-in and our teams are investigating. We'll update here & on our status page when we have more info.
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If you're having trouble signing into your Xbox account on multiple devices, our teams are investigating now! We'll update here & on the Status page: when we have more info to share.
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We've received word that you should be able to sign in as normal on your Xbox One consoles now. Thank you for the reports, we'll be here & listening.
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We're seeing improvement with signing into Xbox accounts on multiple devices now, so feel free to give it another try! Thanks for reporting this to us. As always, we're here & listening.
If you're having trouble signing into your Xbox account on multiple devices, our teams are investigating now! We'll update here & on the Status page: when we have more info to share.
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Just as a heads up, our team may reach out for additional info and are working closely w/ our internal teams to address emerging trends using the info you provide. If you have in-the-moment questions, hit up
We're evolving to offer more help options thru Xbox Assist on Xbox One, & support forums. But rest assured your Tweets/DMs are seen by our team & help us locate emerging issues. You can still look to us for outage info and PSAs. Keep those Tweets coming!
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All users should now be able to sign into the Xbox network. We appreciate your patience and happy gaming!
We are aware some users may be unable to sign in at the moment. While our team is investigating, stay tuned here or on our status page for updates.
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If you're currently running into issues with either accessing your owned games & apps, or signing into your account on Xbox Live, our teams are on the case! Make sure to stay updated here & on our status page for more info.
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⚠ To replace a controller, enter the controller’s serial number in the link tweeted below ⤵
Serial numbers are inside the battery compartment, under the barcode.
Xbox Elite Wireless Controller Series 2 serial numbers are in the lower center on the back of the controller 🎮
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We are seeing improvement to sign-in, but impact to matchmaking and completing purchases continues. We appreciate your patience while we investigate. Continue to follow along here and on our status page.
We are aware that users may be unable to sign in at the moment. While our teams investigate, follow along here and on our status page.
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We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates.
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We're currently still investigating error code 0x87DD0006 when attempting to sign into our services across devices, we appreciate your ongoing patience. We'll update again here, as well as our status page, when we have more info.
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We saw your reports & we engaged the proper teams to investigate issues with party chat & sign in. Please watch here for updates as soon as we have them!
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If you are having trouble accessing Halo Infinite through the Xbox Insider Hub app, we want you to know engineers are actively working to address this issue. Please follow along here for updates.
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Things are looking better with sign in now, so feel free to try again! Thanks to everyone that reported this to us. As always, we're here & listening.
We're aware that some users are unable to sign in currently & our teams are looking into it now. We'll update when we have more info to share. Thanks for all the reports!
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Space Tweepstakes! RT, fill out survey & follow for a chance to win a currency code.
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Thinking about upgrading and selling or gifting (how nice of you) your Xbox?
Make sure that you reset your console to factory defaults.
Here's how:
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We’re aware that some users may not be able to sign in or launch games at the moment. Please stay tuned for updates here, or check our status page.
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Good news, the issues mentioned before should now be mitigated and resolved. Thank you all for your patience while our teams addressed this.
We are investigating reports of errors regarding sign-in, launching digital content & purchasing from the Xbox Store. We appreciate all of your reports and we will keep everyone here posted when we have more information to share.
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Our teams are actively engaged on the issues listed in our previous post and will be providing additional details on our status page. We'll post updates as they become available, thanks for sticking with us.
If you're running into issues with party chat, joining your friends online & signing in, or trying to view profiles, our teams are aware and on the case. We'll be sure to provide updates here when we have more to share.
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Just got off the phone with the Council of High Intelligence and Educational Findings (aka C.H.I.E.F.) and can confirm that this post IS it. Btw, sign-in services should be back up as well. Enjoy, and remember, we're listening. 😘
Looks like our sign-in services might've gotten double-ramp double-wall rushed into submission. Luckily, our engineers are build-gods and are working to get the high ground on these noobs. Please bear with us as we try and get this dub. (like if you miss double-pump)
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Our teams have informed us that some users may experience issues while attempting to perform console, game, or app updates. We'll keep you updated here and on our support page:
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We're aware of the issues you might be seeing with your Black Ops 3 beta codes. We're looking into it now:
http://t.co/PzAdjUFMJj
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@Louis_Tomlinson
Hey, we'll be reaching out in DM shortly! We'll get to the bottom of this with you. ^CW
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If you are receiving unwanted Xbox messages, you can stop in-coming messages from anyone not on your friend list by visiting your Xbox Privacy & Online Safety settings: and changing "Others can communicate with voice, text or invites" from Everyone to
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We understand some users may be experiencing issues joining party chat and viewing their friends list, and we are currently investigating. For details, please check back here or on our status page at
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We're aware that users who purchased the Call of Duty: Black Ops Cold War Ultimate Bundle are being asked to repurchase the title. Our engineers are engaged and looking into the issue. Please check back here and on our status site for updates 1/2
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We see that users should once again be able to sign in on Xbox One & Windows 10. Thanks to everyone that reported this to us! As always, we're here & listening.
We are aware that some users may be experiencing issues when attempting to sign in on Xbox One & Windows 10. Our teams are aware & working on a fix. Please follow here & on our status page for updates.
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Where to go for support:
🤓 Support site:
📝 Support forums:
🐣 Twitter:
@XboxSupport
📺 YouTube:
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We are still working on resolving the issue. In the meantime players may see improvement with launching games by rebooting your Xbox console. Keep an eye on our status page for updates.
We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates.
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Players should once again be able to access the Xbox Network, launch titles and start/join Cloud Gaming sessions. Thank you for your patience, and happy gaming!
Our teams continue to investigate the issue of players being unable to sign in to the Xbox Network, and launch titles or Cloud Gaming sessions. Thank you for your on-going patience. For further updates please watch here or at
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New profile pic, who dis 💁♀️
Learn how to set up the Xbox Series X|S console:
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