@Richard_6677 Apologies - we're now following you, so you should be able to send us a DM. Kind regards, Kyle

@escrolo Hi Betty, Sorry you weren't able to use your Euro's in our Euston store. If you can please DM the time of your visit to store and your email address, and we will look into this further, Kind regards Claire

@KazMAllen Hi Thank you for your message. If you can please email help@online.whsmith.co.uk with your order number, our customer service team will be happy to look into this for you. Kind regards Louise

@escrolo Thank you for your message. I am sorry to hear this. Please can you DM full details. Time of visit, description of staff so we can look into this. Kind regards Louise

@VIBESFCERA Thank you for your message. I'm afraid that this title is not available in our stores, however it can be ordered via our website. Sorry for any disappointment. Kind regards Louise

@bunts78 Hi, thank you for your post. So I can assist you further, please DM us about this matter and I will obtain purchase information from you. Kind Regards, Sarah

@artistNWT The parcels are emptied and collected every day, so this would have now left the stores. Thanks

@Aaronrutter9 @bmstores @RymanStationery Hi, yes of course. I am following you now, so please DM us. Kind Regards, Sarah

@legaloccupier Thank you for your kind message. I'll certainly pass them to the Store Leader to pass to Matt. Kind regards Louise

@IlseHoward Thank you for your message. Please can you DM full details, so we can look into this for you. kind regards Louise

@petermac68 @manairport Hi, we will pass on the feedback, thanks for letting us know.

@gm4cst3r @AlderHey Hi, I am extremely disappointed to hear this. Please DM with the full details so that we are able to look into this straight away. Kind regards, Em.

@wrightstweets Hi Stuart, thank you for your post. If you would like to DM us I can advise you of the procedure to arrange a Work Experience placement at our stores. I look forward to hearing from you. Kind Regards, Sarah

@ShaunP12345 Hi Shaun, sorry to hear you haven't received a response regarding your order. If you can please DM your full name, order number and email address (you should be able to message now), we will contact our customer services, Kind regards Claire

@ktjanewalsh Hi, Newly published books will be sent on day of release. thanks

@fionapridmore Hi Fiona, I can advise that the York Railway store, is now open and has been since December. Thanks Fran

@chadley1958 Hi, thank you for your post. So I can assist you further, please DM us about this matter. I look forward to hearing from you. Kind Regards, Sarah