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@birdhater5000 Hi @birdhater5000 , please DM us so we can look into this further! -SK

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@donnathesmurf Hey Donna, sorry to hear you weren't called back! Feel free to send us a DM with more details and we'll do our best to assist you. -TO

@donnathesmurf Hi Donna, please check your direct messages as I have sent you a new message. Calling from an iPhone will not impact your ability to connect with an agent over the phone. -AP

@donnathesmurf Donna, I am sorry to hear that this did not work. I have sent you a direct message with more information. -AP

@donnathesmurf next available agent will take your call. I just tested this out myself and it seems to work. All the best! -AP 2/2

@donnathesmurf Hi there! Please dial (604) 877-7000 and once you hear the automated options, please press "0". When the automated system asks for your member card number, you can bypass this by pressing "0" again and wait a few seconds. Your call will then be placed in the queue and the 1/2

@donnathesmurf @donnathesmurf there is no prompt from the voice, just press the # key anyway when asked for the member card number.

@donnathesmurf @donnathesmurf select the menu prompts as required and only when prompted to input card number press the # key.

@donnathesmurf @donnathesmurf please press the # key to skip

@donnathesmurf @donnathesmurf Please call us, as mentioned earlier! Unfortunately, we can't assist here directly for security and privacy reasons. - GD

@donnathesmurf Hi @donnathesmurf, sorry to hear about your declined card! If its a Visa card, please call us at 604-877-4999. Otherwise, if its a member (debit) card 604-877-7000, Monday to Saturday from 8am to 8pm and Sunday 10am to 5:30pm PT. We can then look into this for you asap! - GD

@383degrees Hello there! We will log your feedback and pass it along to the correct department to look into for future consideration. As a member owned co-operative we take all member feedback to help better the experiences our members have when banking with Vancity. -BS

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@AmrikKambo Hi Amrik, thanks for reaching out to Vancity. That definitely sounds strange! Can you send us a DM with more details (Ex. What colour is the card you're using?)? Our team will be happy to look further into this for you! - JL

@SolespireMarcus Glad we were able to resolve this for you! -AN

@SolespireMarcus Hey Marcus, sorry to hear that this has happened. Having to call in twice with no resolution is definitely not fun and a super let-down. I would like to see if I can provide you assistance with this. Please feel free to send us a DM with your contact details like you phone 1/2

@SolespireMarcus number, call (country) # and the best time to call. -AN 2/2