@gaeulstar Thanks for getting in touch. I'll respond to your DM shortly. Amy

@karenhenry65 Hi Karen. I'm sorry to read your message. Can you please DM to let me know what error message you get when you try to delete the standing order? Do you have the mobile app? Many thanks. Lesley

@Evgittoes you’re unhappy with the resolution that has been provided, you can refer this to the Financial Ombudsman Service and ask them to look at it for free. You can find further details about the FOS here Apologies again. 3/3 Courtney

@Evgittoes We always do our best to follow Financial Conduct Authority (FCA) guidelines to resolve complaints within 8 weeks, and ones about payments within 15 days. If we haven’t reached an outcome by these timescales, or 2/3 Courtney

@Evgittoes I'm sorry to read that Evelyn. If you'd like to bring this to the attention of our Customer Relations team, can do so via the following link We take all complaints seriously, and we’ll aim to resolve your complaint as soon as possible. 1/3 Courtney

@htcig58 Hi, Innes. I'm sorry to read your message. Can you please send us a DM with more information around what's happened, and what forms you're referring to? James

@Bigtime001 Hi Geoff. I'm sorry to read this. Can you please DM us to confirm whether you have applied for any borrowing such as a loan, or a credit card with TSB recently? Many thanks. Courtney

@Evgittoes Hi Evelyn. I'm so sorry it's taking a long time to get through to the team. They're very busy at the moment. Please stay on the line until someone answers your call, as ending the call and calling back will put you to the back of the queue. Please accept my apologies. Sophie

@lauralu13 Hi Laura. I'm very sorry to read that. Can you please send a DM to confirm what the appointment was regarding? Have you received any emails regarding this? Thanks. Sophie

@Metcalf1Fiona I appreciate your frustrations. You can also pay in cash and cheques via the Post Office. You'll need a paying-in slip which can be ordered via our Chat to Us service in the app, and a deposit envelope which the Post Office will provide. Thanks. Sophie

@katesalmonxxx Hi Kate. I'm sorry to read your message. Can you please DM more information around what's happened? Thanks. Sophie

@Seemsabitharsh Hello. I'm very sorry for the amount of time you've had to wait on hold however, I'm glad you've now been able to speak to someone. Apologies again. Courtney

@tagvart Hello. I'm sorry to read that. You're not able to raise the dispute over the phone, however you can raise it using our online form here: I hope this helps. Sophie

@BoltonMike Hi. I'm sorry to read that. Is this a TSB ATM, and is the ATM attached to a TSB branch? Also, what fault are you experiencing with the ATM? Please send a DM if you prefer? Many thanks. Stacey

@JessieB_22 You're very welcome. If you need any help in the future, please feel free to get back in touch. Stacey

@Francesforbesca Hi, Frances. I'm really sorry to read your message. Can you please send us a DM with more information around what's happened and what's been discussed so far? James

@chrisl3348 about our closure programme, branch closures and the additional support for those who need it here: Please accept my apologies for any inconvenience caused. 2/2 Lesley

@chrisl3348 Hi Chris. I'm sorry to read your message. The way in which many of our customers bank with us is changing, and we need to make sure we can meet the future needs of our customers as well as having the right number of branches. You can find more information 1/2 Lesley