How do you Make Every Mile Count?

@ChaserNoPacer @RunWithTheHouse Hey Chase! I'm very sorry to hear that you did not have a smooth web experience. When you have a moment, please send us a DM, as we'd like to look into this for you. - Rhian F

@Altarofthesky17 Please send us a DM so we can look into this for you. - Rhian F

@Altarofthesky17 Oh no! Please send us a DM so we can help resolve this. - Rhian F

@Altarofthesky17 Oh wow! Thanks for reaching out and happy to help. If you'd like to send us a dm with the account info/phone#/email address, we'd be happy to take a look and try to help. Thanks for reaching out! - Adam H & Rhian F

@ForeverBlueOne Oh no! Please send us a DM so we can look into this! - Rhian F

@BraddBowden Thank you so much, Bradd! I've sent this over to retail management today. We appreciate you. - Rhian F

@rosiita GM Rosita and oh nooo, we apologize if a membership renewal caught you off guard and it's not our intent to charge for a membership you're not taking advantage of. If you could pls send us a dm, we'd be happy to take a look and try to help. Thank you! - Adam H

@stretchiegirl Oh no! Please send us a DM. Happy to help! - Rhian F

@GabeyCardStacks Oh no Gabey, thanks for reaching out and we apologize if we missed a step. If you could send us a dm, we'd be happy to look into this and try and help. Thank you for reaching out! - Adam H

@MisterHouse18 I am very sorry to hear this. Please send us a DM if you'd like for us to look into this further. - Rhian F

@Miriamdrazenfox Hi Mriam! Oh no, we apologize for any inconvenience caused during our remodand you're right, we should have more staff on hand and trust we're taking steps. If you'd like to dm us, we'd be happy to send your info along so we could set up a time for you to stop by if you'd like.

@mike_019 Oh No! We apologize about the hold times and thanks for sending us a dm so we could help! - Adam H

@sd202423 Hi Justin! Please send us a DM so we can assist. Happy to help! - Rhian F

@staciberger @FitnessSports3 Thank YOU for your patience Staci and glad we could help! Have a great weekend and we'll see you on the road soon! - Adam H

@FitnessSports3 @staciberger Oh wow, and we apologize for the hold times..if you'd like to send us a dm, we'd be happy to try and help. Thank you! - Adam H & Rhian F

@staciberger Hi Staci, oh no, we apologize about the hold times and thanks for reaching out. If you could dm us with your phone# or email address, we'll be happy to take a look into this. Thank you! - Adam H

@MonicaBaker901 Oh WOW, you're right! If the item was defective, we shouldn't have charged the fee...if you could dm us with the ord# or email address for the act, i'd be happy to look into this for you. Thank you! - Adam H & Rhian F

@fletcoveparkrun Hi! Sorry to hear this happened. It sounds like you upgraded to Rewards Plus, and this was the renewal charge. Please DM us so we can look into this for you. Happy to help. - Rhian F

@Lakecrest24 Oh no! Please send us a DM here when you have a moment. We'd like to make sure you and your Brother-in-Law are taken care of! - Rhian F