Front
@FrontHQ
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How teams delight their customers, engage their teams, and build stronger businesses 🤝
San Francisco
Joined January 2013
Say goodbye to the legacy helpdesk 👋 We announced new features that make Front the only AI-powered customer service platform uniting your team in service of your customers. Get ready to uplevel your service strategy:
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The 2025 Game Changer Award winners have been announced 🏆 Take a look at the top leaders in customer service and see who’s truly changing the CX game (and showing others how to do the same). #GameChangerAwards
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2024 was the year of AI-powered, customer-first support. In Front Rewind, we spotlight the features that upleveled service while saving time with AI & automation. Plus: a sneak peek of the latest CX predictions and what we’ve got planned for 2025:
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RT @collinmathilde: This is the biggest (and last 😱) news I’m sharing as CEO of Front: I’m thrilled to announce that I’ve hired Dan O’Conne…
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It’s easier than ever to build and manage your rules with our revamped rule library, standardized rule builder, and streamlined rule management. Not sure what to automate? Join our Ask Me Anything on Thursday, Feb 22!
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At Front we work hard so you don’t have to! It’s easier than ever to migrate your Knowledge Base to Front. Import your content from Intercom, Zendesk, or Help Scout with a simple paste of the URL into our importer. Then just sit back and relax 😎
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Got customers all over the world? 🌎 With Front’s multilingual Knowledge Base you’ll face fewer language barriers for faster support. See how you can add multiple languages to your knowledge base:
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@thibaut_barrere @strzibnyj @strzibnyj @thibaut_barrere Glad we could help, and thank you for the feedback, we have passed it along to the relevant product team!
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See how luxury travel company, Essentialist, exceeds industry average response times by over 95% with the power of Front! The team uses Front's rules engine to route messages to the right group within seconds, resulting in an optimal member experience.
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We’re honored to be recognized as a @G2dotcom #BestSoftware2024 winner in four categories including best Customer Service Products! We truly couldn’t have achieved this without feedback from our customers; thank you 🥰
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@thibaut_barrere @strzibnyj @strzibnyj @thibaut_barrere Hi! You can click on the timestamp to see the exact date. More details here
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Get a behind-the-scenes look at the rules we use to organize messages, reduce email volume, and resolve customer issues faster. See how it’s all done in Front on February 6th at 10 AM PT. Register today.
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Want to see how efficient you can get with Front’s rule engine? Then jump on this train 🚂 Join us on Feb 6, 10am PT to see how Front Support uses rules to organize messages, reduce email volume, and resolve customer issues faster. Register 👉
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RT @uncorkcap: Don't miss out on this discussion with @collinmathilde and @parkerconrad! Understanding the importance of transparent suppor…
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RT @ArchetypeThemes: Archetype Themes is thrilled to be part of @FrontHQ Top 100 Game Changers 🏆 Our win as a Knowledge Base Pro reflects o…
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