📣 Meet Freddy AI Agent—answer, assist, personalize. The people-first AI solution to scale your customer and employee experiences.
And it’s never been so refreshingly simple.
"Hyderabad became a natural choice because of its central location, great environment and the abundant talent pool.”-
@gopalansuman
Our third Indian office was inaugurated last week by
@jayesh_ranjan
and
@KTRTRS
in Hyderabad, and we're hiring!
We're thrilled to be part of NASDAQ's closing bell ceremonies and be featured on NASDAQ's tower as
#16
on the Forbes listing of the top 100 private cloud companies.
⬜⬜⬜⬜⬜⬜⬜⬜⬜⬜
⬜⬜⬜🟦🟦🟦🟦🟨🟨⬜
⬜⬜🟦🟦🟦🟩🟩🟨🟨⬜
⬜🟦🟦🟦🟩🟩🟨🟨🟨⬜
⬜🟦🟦🟩🟩🟩🟨🟨🟨⬜
⬜🟪🟪🟩🟩🟩🟨🟨🟨⬜
⬜🟪🟪🟥🟥🟧🟨🟨🟨⬜
⬜⬜🟪🟥🟧🟧🟧🟨⬜⬜
⬜⬜⬜🟪🟧🟧🟧⬜⬜⬜
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Not wordle, just a fresh take on customer and employee delight
We've surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times.
We thank all our customers, employees, and partners for making this possible.
Via
@business
“I think, believing in employees is the number one thing.”
Our CEO
@mrgirish
is the winner of the
@ForbesIndia
Entrepreneur of the Year award.
#FILA2022
Our new brand campaign shows how people feel when they work with software that they actually love to use 😍. Watch the first video now and stay tuned for more to come!
#LoveYourSoftware
Over a decade of making delight easy and we’re just getting started. We are so happy to finally say that Freshworks is a publicly traded company!
#Freshworks
#IPO
#NASDAQ
Harness your potential. Have a successful second inning at work.
Announcing the Freshworks Career ReStart Program, an initiative to reopen doors for Indian women who have taken a break in their careers.
#returntowork
Learn more here:
We're delighted to announce that Jennifer Taylor, Senior Vice President and Chief Product Officer at
@Cloudflare
, has joined our board of directors as a new independent member.
Read more here:
One year ago, we made a pledge that a third of our employees will be women by International Women’s Day 2021.
Today, we’re proud to announce that women constitute 32% of our workforce.
In this
#thread
, we talk about what we're doing to achieve gender parity.
What one does is what counts. Not what one had the intention of doing.
We've decided to take a
#PledgeForEquality
. In one year, a third of our employees will be women.
Join the movement. Take the
#PledgeForEquality
with us today.
We're pleased to announce that we've partnered with
@stpiindia
to promote entrepreneurship and create a nurturing ecosystem for STPI's Centres of Excellence.
Read more about the agreement here 👇
Thanks for featuring us,
@Nasdaq
!
We're proud to be recognized on
@BatteryVentures
' list of 25 Highest Rated Private Cloud Computing Companies To Work For During COVID-19.
The list was made with data specifically provided by
@Glassdoor
:
For us, Madras is home, the place where our story began. What does Madras mean to you? We would love to hear your thoughts on this amazing city -
#ComeBackToMadras
#MadrasDay
“Freshworks is a very special company. We were unconventional from the beginning – not for its own sake, but because we saw an opening in the market for a unique approach”
Our CEO & Founder
@mrgirish
shares his thoughts about going public with
@nasdaq
.
Join our Founder and CEO
@mrgirish
on a fireside chat with
@SharmaShradha
at
#TechSparks2021
, where he will talk about going public, building a product nation, and more.
Book your seat here:
"You want to know how to best serve the customer, yet sometimes the left hand doesn’t know what the right hand is talking about."
We explain this situation with a parable involving elephants and blind men.
Read our CPO
@prakashramam
's article on
@Forbes
:
Flight attendant: Is there a doctor on this flight?
Dad: *nudging me* that should've been you
Me: Not now dad
Dad: Not asking for a fresh approach to customer engagement, are they?
Me: Dad, there's a medical emergency...
Dad: Go and see if flying a blimp helps
#Failsforce
2. How to Fail at Almost Everything and Still Win Big by
@ScottAdamsSays
"This book had a huge influence on me when I wanted to be explorative about my career. It led me to think about how forming systems was more important than setting up goals."
As we expand to Bengaluru, we're looking for smart engineers to join our team! Take a look at our job listing and apply today -
#Jobs
#Hiring
#Bangalore
#Bengaluru
80 percent of our executive team is comprised of people of color — and 33 percent are women.
Our CEO
@mrgirish
and CHRO
@gopalansuman
talk to
@YourStoryCo
on how we infuse diversity into our culture.
We're thrilled to announce that big-data analytics firm
@databricks
has expanded its use of
#Freshservice
to help support the tripling of its IT workforce which serves Databricks' 4000+ employees.
Read how they deliver an enhanced
#employeeexperience
.➡️
This is the story of
@Projectstepone
, which talks about how a collective of startups joined forces to augment healthcare delivery infrastructure in India. (Thread)
For any Freshworks employee who lives in a state where legal reproductive healthcare services are no longer allowed under local law, Freshworks will reimburse travel expenses to locations where our employees can receive the care that they seek.
Our products are all about creating a WOW moment for your customers. Over 150,000 companies trust our software to run their business. We believe it’s just the beginning.
#Freshworks
#Berlin
#WOWmoments
Kindness and empathy are hallmarks of the culture we’re growing at Freshworks and our stance is clear: we support our employees in critical moments in their lives - including in family planning decisions.
In 2021, we set up the Freshworks STS Software Academy (FSSA) to positively impact the lives of underprivileged high school graduates and advance tech education in the community. Over 100 students have graduated from the academy.
Your best self is your whole self.
#Pride2021
We are committed to creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity.
#Belong
Freshworks 🤝 Tata Consultancy Services
We’ve entered a strategic partnership with
@TCS
to jointly build and market new age marketing, sales, support, customer success and IT service management solutions
The new brand identity, unveiled by
@mrgirish
.
We want you as customers for life. But more importantly, we want to create products and technology that will help you get your customers for life.
#Customer4Life
We believe in being true F.R.I.E.N.D.S of the customer. So, Ramya Renganathan, our Customer Engagement Manager always says “I’ll be there for you”🤝🎶✨
An award-winning employee at Freshworks, Ramya shares her insights into
#customerretention
. ⬇
Introducing you to our ‘four P’s of product marketing’
The pitch
The plays
The proof
The plans
Recently on The Orbit Shift Podcast, our VP of Product Marketing
@kmurray1115
broke down what is considered our product marketing team’s "north star".
Unroll for a thread.
Move away from spreadsheets and clunky trackers- try
@freshreleaseapp
. It's the single place to plan, track, test and ship great software.
It's agile project management software that your teams will love.
#agile
#projectmanagement
Say hello to Freshmarketer, a suite of marketing tools that will optimize conversions and provide insight into the customer acquisition process for businesses of all sizes.
Today is the day!
#Refresh2021
is finally here. It’s not too late to join the best minds in customer experience, ITSM, sales and marketing, and HR starting at 8:30 AM PT. Register now →
Our
#FreddyAI
just got an upgrade ✨.
Now leveraging OpenAI’s
#ChatGPT
and underlying large language models, Freddy is a generative AI for sales, marketing, and support teams.
🧵👇
Meet
@thisisannahere
, our Head of Community and Advocacy.
Her efforts were instrumental in the Refresh Community becoming a
@CMX
awards finalist in the "Best New Community" category.
This
#CommunityManagerAppreciationDay
, we asked her to share her biggest learnings.
#Thread
One of four children in a difficult household.
The first graduate in her family.
An active volunteer as part of the Court Appointed Special Advocate (CASA) program.
This is the story of Kim Lipinski, Solution Engineer at Freshworks.
We’re offering small business with less than 50 employees free and unrestricted use of our customer engagement tools,
@freshchatapp
and
@freshcaller
, for the next six months.
In 2010, India had a few thousand startups and zero unicorns.
At the end of 2019, India had over 40,000 startups and 30 unicorns.
And according to
@RajanAnandan
, India will have 100 unicorns by 2025.
This
#thread
contains five reasons why he thinks this will happen.
A national-level cyclist and winner of the Tamil Nadu State Road Cycling Championship in 2022, Bindiya Surya is all about marrying passion with the purpose of elevating candidate experience at Freshworks.
Meet our talent acquisition lead who adds value to the hiring process.🧵👇
We can't keep calm 🤩.
We are thrilled to be the proud sponsors of this year's Chennai Marathon 🏃♀️🙌.
Are you running? Let us know in the comments. See you on the course!
📅 8th January 2023.
@fcm2023
#chennairunners
#chennaimarathon