You're not charged for items you order until we've picked and processed your groceries for delivery. 2/3.

If a product you have requested is out of stock, you'll be notified via email that it will not be included in your order and you will not be charged, so you don't need to call and request a refund. We hope this info helps. 3/3.

@OmbudTjugotva thanks for getting in touch. We're disappointed to hear this, as we expect our team members to be helpful and courteous to our customers at all times, and we're sorry this wasn't your experience. (1/2).

We've now passed this info onto our Store and Regional Managers to follow up with the team in question, and to remind them of our expectations. We trust that you'll notice an improvement moving forward and hope to see you back in store soon. (2/2).

We understand that great value for money is very important to people and this is why we are constantly looking for innovative ways to reduce the cost of shopping at Coles. Unfortunately though the price of some products in our stores will inevitably rise. (3/4).

We'll continue to monitor this product, and all our products, to ensure that we remain price competitive. We hope this clarifies further for you and hope to see you in store soon. (4/4).

@AllBiteNoBark88 Thanks for getting in touch. We're disappointed to hear this, as we expect our team members to be helpful and courteous to our customers at all times, and we're sorry this wasn't your experience. (1/2).

Could you please send us a Dm stating the time of your visit and also share us the receipt info so that we can investigate this further.(2/2)

@AgentSmith_NZ thanks for getting in touch. Our hot cross buns have been placed on the shelves as many of our customers like to do their Easter shopping in advance. Hot cross buns are also very popular and we have many requests to supply them year round, (1/2).

so we feel putting them on the shelves earlier will give the customers what they want. We hope this info helps. (2/2).

@jessnsaki thanks for getting in touch. The new smart gate technology is designed and tested to the highest global and Australian standards. The technology has sensors and inbuilt detectors to ensure the gate re-open automatically to avoid closing on customers. (1/2).

However we apologise for the inconvenice and, please rest assured that we will be sharing the feedback with the relevant team. We hope this info helps. (2/2).

@AnastasiaSMihai thanks for getting in touch. Our hot cross buns have been placed on the shelves as many of our customers like to do their Easter shopping in advance. Hot cross buns are also very popular and we have many requests to supply them year round,(1/2).

so we feel putting them on the shelves earlier will give the customers what they want. We hope this info helps(2/2).

@ToniSemerak1 Thanks for getting in touch. Our hot cross buns have been placed on the shelves as many of our customers like to do their Easter shopping in advance. Hot cross buns are also very popular and we have many requests to supply them year round(1/2).

, so we feel putting them on the shelves earlier will give the customers what they want. We hope this info helps.(2/2).

@manhinojosa thanks for getting in touch. We're sorry to hear you've encountered this issue as we pride ourselves in offering high quality products and continuously monitor these standards. (1/2).

We'll be sure to share your feedback with the relevant teams so they're aware. We have a 100% satisfaction guarantee on all Coles branded products so you're welcome to return with your receipt or remaining packaging to your local store for a refund or replacement. (2/2).

@PaulChr30241052 to help us meet the increasing demand we are getting more team members into our distributions centres and stores to keep our shelves stocked, opening more checkouts and working closely with our suppliers to prioritise extra deliveries to our most affected stores (2/3).

we recognise this is an evolving situation and appreciate our customers’ patience and support. We have all hands-on deck to get extra stock into our stores so our customers can shop as they normally would. We trust you will notice a timely improvement (3/3).

@cockroachBLUE thanks for getting in touch and sorry for the hassle. We'd recommend clearing your Internet browsing history, cookies, cache and form data as this usually fixes most issues.(1/2).

If you are still having troubles, we'd recommend contacting our Coles Online Team directly on 1800 455 400 as they'll be best suited to assist you further. (2/2).

We're expanding the use of a methane-reducing feed supplement proven to reduce cattle emissions by at least 50%, with three Coles Finest carbon neutral beef suppliers now using Bovaer. Read more here:

Bovaer has been extensively researched over the past 15 years and approved by leading food safety organisations including Food Standards Agency (UK) and the European Food Safety Authority (EU). (2/3).

For further information, please refer to the Meat & Livestock Australia website for their statement and fact sheet – (3/3).

Unfortunately though the price of some products in our stores will inevitably rise. In recent years we have significantly intensified our in-store promotions and have implemented our 'Prices are Down' campaign, which is designed to reduce the everyday prices of the products (3/4).

that customers buy the most at Coles. However, we will continue to monitor this product, and all our products, to ensure that we remain price competitive. We hope this clarifies further for you and hope to see you in store soon.(4/4).

Unfortunately though the price of some products in our stores will inevitably rise. In recent years we have significantly intensified our in-store promotions and have implemented our 'Prices are Down' campaign, which is designed to reduce the everyday prices of the products (3/4).

that customers buy the most at Coles. However, we will continue to monitor this product, and all our products, to ensure that we remain price competitive. We hope this clarifies further for you and hope to see you in store soon.(4/4).