@TheYoungModern_ Hey Jonathan, sorry you had some issues getting through to us. If you're still needing some assistance, send us a private message here, I'd be happy to help. -Jez

@newbud0 Hey Wado777, we are here to support you if you need a hand either here, on the phone or in app messages. If there is anything we can do to help, feel free to send us a DM. -Jordan

@mindtank Hey Mike, So we can investigate this, please send us a private message. -Adam

@amybuzz Hi Amy, Sorry about the wait, if you would like to send us a DM with some details we may be able to help. -Lux

@cheekiviki Hi Vikram, please feel free to reach out through DM, we'd be happy to help. -Jordan

@Dk3Kbball Hey DK, we have had some reports of customers having intermittent issues logging in, but now for the SMS codes at this stage. We are working on this as a priority. - Yasmin

@Lukaz162 Hey Lukaz, sorry to hear you're having trouble logging in. If you mean you are not receiving the SMS to reset your password, please send us a DM so we can try to help you troubleshoot the issue. - Yasmin

@chefshruti Hey Shruti, sorry to hear you've had this experience. I'd like to discuss your concerns. Send us a DM, and we'd be happy to look into how we can help. -Jez

@SnowyRains28 Hey there, this could be a letter from one of our internal teams. Feel free to send us a DM, and we'd be happy to look into this for you and confirm. - Mel

@danny_v8 Hi Danny, sorry to hear you are having issues to get Face ID working. Feel free to send us a private message so we can help or you can try these steps: More > Login settings > Remove PIN login. Then you should be able to set it up again, You'll need an SMS to confirm it. -Jordan

@irenenog @jiminnsw @adamgeny Glad to hear this Danny. Also, please know Bankwest customers can continue to use CBA ATM's for fee-free cash withdrawals. Send us a DM if there is anything else we can help with. - Yasmin

@Shiva8119 Glad to hear this sorted the Face ID out for you Shiva. Feel free to send us a DM if you ever need any help with anything else. - Yasmin

@Apurv_ed Hi Apurva, sorry to hear! We would love to have a chat with you and see how we can help, please feel free to send us a private message. -Lux

@tendersports Hi Tender Sports, If you're still having issues, please don't hesitate to send us a DM. -Adam

@soundallowed Hi Luka, This issue is being worked on as a matter of urgency by our IT team, we are sincerely sorry about the inconvenience. At this stage logging in with PAN and Password should get you in to online banking. Send us a private message if you require any support. -Tom

@louiloui84 Hi, we are still experiencing issues with using PIN/Fingerprint/Face ID. You can use your PAN and password to access your account via the app or Online Banking through an internet browser on your computer or mobile device. Our IT Team are working on this as a priority - Mich

@Dave76855301 Hi, we are very sorry for your experience and understand your frustration. Currently, our online banking when accessed via a web browser or mobile device browser is working normally. You are welcome to log in this way and complete payments. - Mich

@LisaScafPerthLM Hi Lisa, please send us a message, so we can arrange a time to call you. We would be more than happy to have a look at your accounts and any transactions you need more information on. - Mich

@ausenglishman Hi, we are still experiencing issues with using PIN or Face ID. You can still use your PAN and password to access your account either in the app or Bankwest Online Banking through an internet browser on your computer or mobile device. - James