Asurion CustomerCare
@AsurionCares
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Official Asurion Customer Care account. Here to help M-F 8a-6p, Sat 12p-5p CT. Need to file a claim? Visit: https://t.co/KhdGN1PEXP. Le asistimos en Español.
Nashville, TN
Joined July 2012
@keyladelslay Hi, this is Katy. We would like to apologize for the frustration and like the opportunity to resolve your concerns and take customer satisfaction seriously. Please send a direct DM with the retailer name and claim number to take a look into this for you. Thank you
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@keyladelslay Hello, we are here to help! Can you please DM us and specify whether you have protection through Assurant or Asurion, as we are separate companies? Thank you - Gil
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@wadehill_s Hello. We are sincerely sorry for the trouble you are experiencing. We are here to help you. Please send us a DM with your name, carrier/retailer and phone number to assist. -Rue
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@jarvismtillman Hey Jarvis, thanks for reaching out we would most certainly love to help. Please private message us with your phone number and carrier to locate your account. - Janessa
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@mookiefrombk Hello, There! We're truly sorry for the difficulty with our replacement. We'd love to assist you with this issue. Please send us a direct message with the name of your carrier and phone number associated with your claim. Thank you. -Angel
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@LoveSequel The repair claim techs are outsourced through Asurion typically, yes. We are very sorry to hear of this missed appointment, we can help - please DM us your phone number, claim number and full name so we can investigate. Thank you - Gil
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@LoveSequel I am sorry this happened to you, as it is beyond inconvenient, however Asurion as a third party lacks access to add devices to your ATT account. They must be manually on your/ATT's end to receive coverage. - Gil
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@carloseci I completely apologize for the delays you have experienced and your overall claim process. We will be more than happy to look into this for you. Please send us a DM including your details to help. -Rue
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@JSong07650 Good morning J, I am sorry to hear about your experience so far and I sincerely appreciate your patience. I am here to help. Are you able to DM me with your -carrier -claim number -telephone number, please? - Ari
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@10tanan Hello! We're saddened to hear you feel this way about our services. We'd love to help any issue you may have encountered with our claim process. Please DM us the phone number associated with your plan and the name of your carrier or retailer. We look forward to assisting! -Angel
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@Jennife17097701 Good evening Jenn, my name is Clao and I would like to apologize for the frustration and like the opportunity to resolve your concerns and take customer satisfaction seriously. Please send a direct DM with the retailer name and claim number to take a look into this for you.
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@Jennife17097701 Hi, this is Katy. We would like to apologize for the frustration and like the opportunity to resolve your concerns and take customer satisfaction seriously. Please send a direct DM with the retailer name and claim number to take a look into this for you. Thank you
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@Kokothadiva Hello. We are sorry to hear about your device not working properly. We are here to assist you. Please send us a DM with your name, carrier, and phone number. -Rue
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@veeRob Hello, Rob. We're so sorry to hear about the missing package, we'd love to help look into this for you. Please send us a DM with the name of your carrier or retailer and the phone number associated with your claim. -Angel
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@Leonard1_1666 Hello, Leonardo, we are not able to reply to your DM as you do not follow our page. Please follow us and let us know, and then we can send a DM as well and you can unfollow again after. Thank you. - Gil
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@wickedcheezit Hi, I'm Nick. I understand your concerns and apologize for the delay. Your feelings are valid, and I'm here to help. Please send me a direct message with your claim details so I can check the status of your repair. Thank you for your patience. -Nick
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@HICBusterheiman So sorry to hear about your misplaced phone, but we can certainly help with a replacement if you were unable to recover it and have insurance - we saw you mentioned us in your post. Please DM us your phone number and we can help, thank you! - Gil
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@MirandaReeves11 Hi Miranda, I’m Nae, and I’m truly sorry to hear that you’re having trouble with your devices. I genuinely want to help you through this and will take the time to look into it thoroughly for you. If you could please send me a DM with your phone number, Thank you!
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