@Fainora We know how exciting it can be to get new orders, so we are so sorry for the wait, Faith! Our current standard shipping timeframe is 8 business days, not including weekends or holidays. If your order does not arrive by then, please reach out and we would be happy to assist!

@sgeorge123x Hi there, Sarah. This doesn't seem right. We take issues like this very seriously and we truly apologize for this experience. We would be happy to take another look at this for you to see what we can find! For us to continue, could you please send us a DM with more details?

@PopCrave Drop the skincare routines 🗣️🗣️🗣️

@thatsorobin Hello, thank you for bringing this to our attention. We're committed to creating an inclusive environment for all guests within our stores and Salon, so we understand this would be upsetting. We'd like to discuss this further with you. Could you please DM us the store location?

@bravoblogbitch We understand how upsetting this must be, and we're sorry to hear this about your experience! Can you please send us a DM with your first name, phone number, email address, store location and further details regarding your visit? Thank you!

@WinkleyTal Hi there! We are sorry to hear you didn't have a great experience at our store. We'd be happy to look into this for you. When you have a moment, please send us a DM with more details about the situation so we can check on this further. Thank you!

@nena_bomb Please send us a DM with your full name, email, phone number and order number, we would like to make things right.

@harrytwilightt Oh no! We're sorry to hear that your product did not work out for you, Jacklyn. Please know you're welcome to return or exchange the product in-store for any reason, click here to view our full return policy, and DM us if you have any questions 👉

@Browland21 Hi Brittany, we understand how upsetting this must be, and we'd like to take a closer look at this for you. Can you please send us a DM with your full name, phone number, email address, order number and a photo of the damaged item? Thank you. 🧡

@Whoodeeenie We're sorry to hear you were disappointed by your recent visit to our store and would like to discuss this further. Please send a DM with your full name, phone number, and email address. Also, please include the store location and any additional details regarding your experience.

@LoganRegis Hi there! We can understand how this is upsetting and we would like to look into it for you. Please DM us with your email address, phone number, full name, and order number.

@poshhtwatt Hi there! We can understand how this is upsetting and we would like to look into it for you. Please DM us with your email address, phone number, and full name.

@pretty2faced Hello! Thank you for reaching out! We're so sorry to hear this, and we'd be concerned as well. We'd like to look into this with you. If you could, please DM us, so we can assist.

@LevineChol54969 Hi there! We completely understand how upsetting this can be. We value your comments & concerns a great deal and will be sharing your feedback with the proper department for future updates.

@LanesWorld_ Hi there! We can understand how this is upsetting and we would like to look into it for you. Please DM us with your email address, phone number, full name, order number, and further details of the issues you're experiencing.

@KamdoumYves Hi there! We can understand how this is upsetting and we would like to look into it for you. Please DM us with your email address, phone number, and full name.

@Esign271508 Hi there! We can understand how this is disappointing and we would like to look into it for you. Please DM us with your email address, phone number, and full name.

@kelsmg_ Please know we take this very seriously, Kels. We would love to look into this further and assist. Send us a DM with your full name, phone number, email, rewards member number, shipping address, and the last known order you placed, so we can take a closer look.

@jennaplt Hi there. We understand your frustration. We'd be happy to look into this for you. When you have a moment, please send us a DM with your full name, email address, and phone number so we can look into this further. Thank you!