Twitch Support
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Pinned Tweet
🔄 You can now reshare stories on Twitch
Heading to TwitchCon? Mention
@Twitch
on your story so we can reshare your best moments 💜
📱 Streamers will be prompted to reshare when you mention them or add their clip to your story
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📢 We’ve heard concerns about creators continuously streaming VODs while tagging the channel as "Live" to farm Valorant Drops. This harms the integrity of our Drops Program so we’ve updated our Community Guidelines to clarify that cheating any Twitch rewards system is prohibited.
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🛡️ We have been monitoring the rise of fake engagement on Twitch and have identified 7.5MM+ accounts that break our TOS by follow-botting and view-botting. We are taking action on these accounts and appreciate all of the reports about this issue.
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🔎 We are investigating an issue causing various features on Twitch not to load. Stay tuned!
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📢 This week, we've had a sudden influx of DMCA takedown requests for clips with background music from 2017-19. If you’re unsure about rights to audio in past streams, we advise removing those clips. We know many of you have large archives, and we're working to make this easier.
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🔎 We are investigating an issue preventing multiple areas of Twitch from loading.
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📢 Mods, we're rolling out a new tool just for you: Pause Chat!
As you know, it can be hard to click on a username when chat is moving fast. Now you can freeze your view to take action with ease.
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📢 First!
We know how special those who support you are. Now the founding Subscribers of your channel can rep that status with their new Founder’s Badge! The first 10 Subs for Affiliates and 25 Subs for Partners will receive this new badge.
📚:
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💜 Channel mods are some of the most important members of any community - they help keep the stress off streamers, and chat clean.
This holiday season, we would love to see you shout out a channel mod who helps keep your Twitch community safe.
Drop their Twitch name 👇
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🔎 We are working to resolve the issues causing the site not loading correctly. Thank you for your patience.
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🔮 Moderators can now participate in Channel Points Predictions!
Participating moderators will not be able to manage or resolve Predictions they have voted in.
Learn more about Predictions here: 📚
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🛡️ Starting today, you and your mods can use the new Chat Warnings feature to send anonymous warnings to chatters who are acting out of line.
They’ll need to acknowledge the warning before they can chat again 💜
🔗
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Earlier today we were made aware of a site embedding creator streams in a way that violates our guidelines, which we have since blocked. The safety of our community is our top priority, and we are deeply disappointed in this abuse of our content and creators.
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🔎 We are investigating an issue that is causing the site not to load properly. We will update you when we know more.
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📢 Partners and Affiliates can now create Community Challenges! Viewers can pool their Channel Points for custom goals you set, like playing a special game or karaoke for your next stream. It's a new way for you to bring your community together!
📚:
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🔎 We are investigating an issue preventing some users from going live. Thanks for your patience 💜
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📢 Hey Mods!
We've added a widget in Mod View that lets you manage unban requests. Channel banned users can submit an appeal through the Chat column, which you can review and take action on, anonymously.
We'll be bringing the ability to send unban requests to mobile soon!
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EMOTE 👏 SLOTS👏
🌟 Affiliates: Static and Animated Emote Slots increasing from 10 to 20!
✨ Partners: T1 Animated Emote Slots increasing from 10 to 60!
As before, these are unlocked at Sub Point milestones - tracked in your Creator Dashboard:
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💜
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🧪 We’re launching an exciting Beta in partnership with
@nvidia
and
@OBSProject
!
🤓 Simply put: more stream quality options for everyone, regardless of status or size of your community that runs on your hardware! Less buffering for viewers and less latency from fewer encoding
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🎓 We've just updated our Help Article about Viewer Counts
#GlitchTips
!
Here are some highlights:
🔇 Muted stream Viewers DO add to your Viewer Count!
💬 Viewers with chat popped out and stream closed DON'T!
🤖 Chat bots also DON'T count!
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Over the past 24 hours, bad actors have been coordinating off-Twitch to target women and LGBTQ+ members of our community with spammy and hateful chat messages. Hate has no place on Twitch, and we’ve identified and suspended the Twitch accounts of the individuals participating.
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📢 Your well-being is important. We are taking steps to improve that, starting with your peace of mind. Blocking users now removes them from your Followers list. Channel banning users will remove them from your Chat list so you don’t have to see them anymore.
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🔎 We are investigating the issue preventing users from going live. Thanks for the reports!
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🔬 Starting today, we'll be testing automated mid-roll ads for some viewers. These ads will directly support the Creator and won't run if the viewer has had an ad break in that channel recently. Your feedback is welcomed to help shape this feature!
📚:
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🛡️ Thanks to community feedback, we’ve started rolling out an option for streamers to prevent banned users from watching their livestreams. Streamers can turn on this feature in the Moderation settings section of their Creator Dashboard.
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The emotes will be with you… always.
Starting today, wherever you’re chatting on Twitch, your follower emotes for channels you’re subbed to will also be there.
For more information, visit our Help Article 📚
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📢 It's set in motion! Animated emotes are now available for ALL Affiliates and Partners! 🥳
Don't panic if you can't see them yet - they'll appear soon! Manual approval may take a little longer than usual for a short while, too!
Show us your upcoming emotes in the replies 👀
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🔎 We're looking into issues with the site not loading for users. Apologies again for the issues. ^RSS
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📢 Streamers! You can now tag other channels by entering @[channel] into your stream title.
👀 Help viewers see and discover other channels
👉 Tag collaborators and other streamers so your community can follow their channel without leaving your stream
💜 Share the love 💜
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We’ve announced that you can simulcast on ANY live streaming service!
Check out our new guidelines and FAQ here:
#TwitchConVegas
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💜 Who has made your year great so far?
Tag an up & coming Creator who you're looking forward to supporting and watching grow throughout the rest of 2021
Drop their Twitch name 👇
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🔎 We are investigating an issue causing some Twitch features to fail, including chat and payment services.
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🔎 We are investigating an issue preventing streamers from going live. We will keep you updated. Thank you for your reports.
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📢You get a sub! And YOU get a sub!
We've updated Sub Gifting to allow you to give up to 100 channel subs at once!
Find out more here, and happy gifting:
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📢 Technical difficulties? No problem. You can now enable the Disconnect Protection feature located in the Channel Settings in your Dashboard to display this temporary visual for 90 seconds while you get things sorted out. Read more:
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OK if this Tweet gets a single Repost we'll make Follower Emotes available for ALL Affiliates and Partners without needing Instant Upload Eligibility anymore 👀
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It's time... FOR NEW ANIMATED EMOTE SLOTS! 👀
🌟 We've doubled Animated emote Slots for both Affiliates & Partners!
🎁 Partners also gain an extra 5 slots for both Tier 2 & 3 Subs!
➕ Twitch Alert users gain 2 additional slots!
Upload them here, now:
🔗
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🔎 We are looking into an issue causing multiple errors across Twitch right now, including elements of the site not loading.
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🔬 We are experimenting with a new ad format: Stream Display Ads!
These are less disruptive ads that allow viewers to see and hear Creators while being displayed. Creators will receive ad revenue for each SDA shown. This is an optional feature.
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📢 You earned it: make $50, get paid.
✂️ Payout threshold cut in half from $100 to $50!
🕘 Rollout begins July 15th in Argentina, Italy, Japan, Mexico, Spain, and Taiwan.
⌛ More countries to follow, stay tuned!
Check the blog for more info:
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🔎 We are investigating an issue preventing VODs from loading. Thank you for your reports!
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📢 Support other streamers with the new /shoutout command!
✨ Broadcasters & mods can share a follow button directly in chat using /shoutout [channel]
✨ Show up in their activity feed with the # of viewers you shouted them out to
💜 Share the love and /shoutout 💜
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📢 Multi-month Subscriptions!
Now you can provide long-term support to your favorite creators with multi-month subs and enjoy special discounts on all new subscriptions during SUBtember!
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🔎 We are investigating an issue preventing some users from going live. Thank you for your reports.
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🔎 We are aware of several issues affecting Twitch services.
Our team is aware and hard at work fixing them - we'll continue to update you, here.
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🔎 We are aware that users may be experiencing errors accessing Twitch at this time. Our team is currently investigating to fix this issue.
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We've reported an issue for Internet Explorer users who cannot see messages from users in chat. Workaround: Use Chrome or Firefox (forever).
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This is the first time we have received mass DMCA claims against clips. We understand this has been stressful for affected creators and are working on solutions, including examining how we can give you more control over your clips.
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🛡️ As of today, enforcement notifications sent to suspended users will include the name of the content and the date of the violation to ensure they have better clarity about what content is being actioned on.
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📢 We've made using Chat commands way easier. Just type a '/' and we'll help you fill in the rest. It's like a cheat code for Chat, and we're sharing it with you. 💜
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Update: Engineering teams are working hard to resolve site wide outages. Apologies for the disruption in service. ^AK
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📢 One ring to rule them all. One size fits all. There can be only one. So why more than one emote size?
We've got you covered. When you upload an emote now, we'll resize it for you!
But don't worry - The old way is still an option, if you choose.
📚:
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✨ We've added more Default Emote Animations you can apply to static emotes, just in case you need some help filling all of those new Animated Emote slots 💜
🎭 The Arrive, Giggle, Zoom, Rain, and Dance animations have been added to the Emote Manager:
🔗
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📢 Creators!
Get all your emotes on the same page, literally, with way easier emote management. Now you can view, upload, delete, and rearrange all your emotes in one place! Check the blog for full details:
📚
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🔎 We are aware that users in Spain may be experiencing errors accessing Twitch at this time. Our team is currently investigating to fix this issue.
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🔬 We’re testing a Watch Streak Progress Bar on Web and Android for select users!
🔥 Track your Watch Streak at the bottom of your chat
💬 Receive private chat notifications for streak goals to share in chat
🌟 Earn bonus channel points for hitting Watch Streaks
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📢 Hey Mods! We’re rolling out an update that makes it easier to catch up on what you've missed when you return to a channel. Now when you open a new page in Mod View you'll be able see the most recent actions taken by other moderators in the Mod Actions Log.
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Update: We're still jammed. Somebody gave us the raspberry ^LS
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@Eraser35
Also consider uninstalling Yahoo toolbar and then reconsider every step in your life that has led to installing Yahoo toolbar.
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📢 Cast Expelliarmus on those wretched spoilers with the new Single Message Delete feature!
Broadcasters and Moderators can click the new trash can button to purge a single line of chat without having to timeout the user. Now available on web. Enjoy!
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📢 Hey Creators!
We've heard your feedback about VOD view counts so we’re rolling out an update to better reflect your true audience, whether that's live or offline. VOD view count will now show a sum of live views and offline VOD views.
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📢 They're finally here... Follower Emotes are now available to all Partners & Affiliates with instant upload eligibility!
Folks awaiting Animated Emotes - we hear you! We expect all affiliates to have access to them by the end of January.
📢 Give a follow, get five emotes. Not a bad deal.
Learn all about new Follower Emotes, available in beta now:
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🔎 We're investigating site-wide loading issues. Hang tight!
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Our Community Guidelines are designed to help make Twitch a welcoming place. Content on Twitch is always evolving, and we want to make sure our rules work as intended and keep up with emerging behaviors. When needed, we make updates to our rules to capture those shifts in
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📢 Attention Chatters!
You can now adjust the font size of chat on web. To update your settings, go to Chat Settings > Chat Appearance > Font Size and select from one of four size options.
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📝 We recently deprecated anonymous Cheering after we discovered it was being abused. While we understand some viewers prefer not being recognized for Cheering, we made this change to ensure a safer experience for those who were negatively impacted.
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A majority of these accounts were detected through ongoing machine learning technology that will continue to improve and we will continue to operate going forward. We engage in enforcement when necessary including pursuing legal action.
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📢 Have more control over who can create Clips on your channel!
Similar to chat permissions, now you can limit Clip creation to your followers and/or subscribers only.
✔️ Moderators and editors' ability to clip your channel will not be affected.
🔗
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📢 These are trying times, and the best way to get through them is to spend time with your friends, if even only virtually.
Through April, we're rolling out our Watch Parties beta, starting today with US Partners. Watch select Prime Video movies & shows with your community!
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Based on community feedback, Drop Ins now start with your camera disabled even if your camera was previously setup 💜
We apologise to any users, particularly Vtubers, who may have had their camera enabled by accident due to previous functionality.
Knock, knock! Streamers can now collaborate with other Twitch streamers who are live without any advanced setup or planning. Look for the collaboration icon to find a streamer in your network who is open to collaborating with you and click ‘Knock’ to get started.
Learn more:
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👂 We hear your feedback on a change we made that was meant to guard against raid bot attacks, but reduced visibility for smaller raids. While you can view these raids in your activity feed, we're working on a solution that treats raids equally while guarding against abuse. 💜
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Moving forward, “waiting rooms” won’t be allowed on Twitch under our policies - reportable under “Impersonation”. A waiting room is defined as a stream that only features another channel’s content, and includes no reaction or other original content.
To help ensure we enforce
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🛠 We have resolved the issue causing chat messages to duplicate. Thank you for the reports!
🛠 We have resolved the issue causing chat messages to duplicate. Thank you for the reports!
🛠 We have resolved the issue causing chat messages to duplicate. Thank you for the reports!
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@WWK_LsD
Hey there 👋 We appreciate you trying to look out for the community. However, neither of those break our terms of service. Streamers are free to have VIP and Subscriptions as custom Channel Point Rewards.
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/announce Happy
#ModAppreciationDay
🥳
Creators and Mods can now use the "/announce" command to update chat with important stream info, or something cool like... dinosaur facts 🦖
Available in 4 colors + channel accent color
💜 Tag your Mods below 💜
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🔎 We are investigating the issue with loading Twitch, thank you for your reports! We'll keep you updated.
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📢 Time for a new Hype Train emote drop! 🚂
Catch these fuzzy, furry or feathery creatures when you support creators and keep their Hype Trains on track.
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📢 More emotes! Affiliates with 25 or more Subscriber Points can now unlock up to 3 Emote slots.
We will continue to update you when slots 4 & 5 also become available in the coming months.
Learn more about our emote update here:
Chat, get ready to rep your favorite communities even louder. Partners and Affiliates now have access to more custom emote slots than ever before.
Learn more here:
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📢 Limited-time experiment!
Some communities will notice a new way to "chant" during hype moments on stream. Creators and mods can use /chant to suggest messages (with text and/or emotes) in chat. Viewers will see a private callout with the chant and can dismiss or participate!
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As a result of these removals, you may see sudden decreases in your follower and viewer count over the coming days. If you believe that you were follow- or view-botted, please check out our help article. 📚
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📢 Update the Twitch app on iOS and start sharing your Sub Anniversary Messages in Chat!
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🧪 We’re rolling out an experimental prompt powered by machine learning that encourages users to pause before sending chat messages that are potentially harmful.
Our goal with this experiment is to help decrease harassment and facilitate more positive interactions on Twitch 💜
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📢 We're happy to announce more Sub Badges for your community! Starting today, Affiliates and Partners can upload 9-month Sub Badges, and Partners can upload half-year Sub Badges after 1-year.
Head to your Dashboard and check it out:
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📝 We’ve increased the number of subscriber badge slots that can be unlocked!
Starting today, sub badge slots will become available based on how long you’ve been a creator. Unlocks begin at 1 year for Affiliates and 10 years for Partners.
📚
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📢 Creating your brand takes time and investment, so we're hooking you up with a free library of default emotes until you find an artist that fits your style!
Partners and Affiliates can now choose from a selection of approved emotes!
📚:
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📢 Give a follow, get five emotes. Not a bad deal.
Learn all about new Follower Emotes, available in beta now:
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📢 Now Available: Multi-Month Single Sub Gifts!
Viewers can now gift multiple months of a Tier 1 Sub to individual viewers. More support for your favorite creators - more time for emotes and channel enjoyment for all!
📚:
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📢 We're updating Multi-month subscriptions!
Over the next few months, the one-time multi-month discount will become permanent for as long as your subscription is active. The discount is on us! Creators will receive their full revenue share.
📚
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(2/2) 👀 Lurkers, don't worry – we see you! We will still include viewers who are watching, but may not be chatting, have the stream or browser tab muted, or may be watching a handful of streams at one time.
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We adhere to the DMCA, which requires that we take action on content and streamer accounts upon notice from rights holders, as happened this week. Our guidelines for music have not changed, so please reference them here.
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🔎 We are investigating an issue causing Twitch to fail to load in some cases. Thank you for your reports.
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🔎 We're investigating reports of channel pages and chat not loading. Hang tight!
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📢 Enhanced Broadcasting is now available to everyone!
Stream multiple video qualities for your viewers for a more accessible viewing experience with client-side encodes on your hardware 🖥️
“Automatic Configuration” applies the best OBS encoder settings based on your PC’s
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📝 You've been waiting patiently for Follower Emotes, so we pulled a few strings today and dialed up access to more Partners & Affiliates. Keep an eye on your email for more info.
This experiment will be going for a little longer, but we hope to go to 100% in the near future.
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🚀 Boost this stream
We’re testing a new Community Challenge called Boost this stream with a limited number of smaller channels. Communities can pool Channel Points to help streamers increase their visibility on Twitch. More info here:
📚
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📢 Attention all Mods!
We've launched a more streamlined experience on mobile to make on-the-go moderation easier. You can now view and delete messages, set custom timeout durations, and send ban reasons with the tap of your finger.
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🔬 We're experimenting with making it easier to find communities to Raid after your stream 💜
Click the Raid quick-action button to see streams suggested for you. Filter based on Viewer Count, Uptime, Category, Raid history & more!
Rolling out to select streamers this week.
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📢 We're adding new ways to control the pace your viewers can redeem Channel Points Custom rewards. You can now set cooldown periods and redemption limits per user and/or stream.
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🔎 We are currently investigating an issue with streamers connecting to servers. Stay tuned for updates!
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